The St. Regis Mumbai has appointed Devina Thapliyal as Director of Housekeeping. Having commenced her career with one of the leading luxury hotel chains of India, Thapliyal brings with her a decade of housekeeping experience. She has ably led a large housekeeping taskforce in her past roles and will take on the mantle to lead the dynamic team of The St. Regis Mumbai.

Thapliyal’s skill and detail to attention over the years garnered through her roles with varied luxury properties has seen her rise through the ranks to her current leadership position. Her most recent role as part of the pre-opening team of one of the largest JW Marriott Hotels, JW Marriott Mumbai Sahar, added many feathers in her cap.

At The St. Regis Mumbai, Thapliyal will helm the department with one of the largest workforces of her career to offer exemplary and exceptional service standards to the discerning guests. She will continue her prowess of offering the highest standards of guest experience and service befitting a luxury brand. Her focus will be ensuring high Guest Voice scores which will surely keep her and her team on their toes.

She led her team to be among the top 5 in Guest Voice, achieved 82% in cleanliness - placing her hotel among the top 10 J W Hotels over the last 4 years, contributed to Marriott’s Spirit to serve by providing employment for the specially abled and doing her bit for the carbon footprint by ably recycling waste.

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