It covers how to drive, the specs of the delivery vehicle, food safety and uniforms

Dubai’s Roads and Transport Authority (RTA) has published a new manual for delivery drivers. It covers safety regulations that companies must follow, making sure drivers are properly trained, carrying out awareness campaigns with drivers and setting up regulations that new delivery platforms and apps must follow.

The manual, called The Activity Manual for Managing and Providing Delivery Services, has been produced in collaboration with Dubai Police and Dubai Municipality. It’s aim is to bring delivery providers in line with the RTA’s regulations and practices.

A statement on the RTA website said it has been brought in now as a result of the increased demand for deliveries since the start of the Covid-19 pandemic.

It covers any venue or business that delivers “food, goods, equipment and other similar processes”.

The RTA said: “This manual aims to set out a methodology governing the delivery services activity in the Emirate of Dubai and clarify the procedures, controls and provisions governing the sector. It also defines the client’s journey through a clear and documented work procedures.

“The manual sets out important conditions that delivery service companies and their motorcyclists must strictly comply with for the safety of drivers, road users and the food or materials to be delivered.

“These stipulations include the traffic safety of motorcyclists, specifications of the vehicle or motorcycle, food safety at the delivery of orders, and guidelines relating to the uniform of drivers of delivery motorbikes.”

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