With restaurants having either been shut or facing strict restrictions for dining during the pandemic, many people had shifted to ordering food home. Home delivery of food had skyrocketed in the last one-and-a-half years, with awhopping 80 percent of income for restaurants coming from delivery orders.

However, with restaurants reopening for dining in, and the extension in deadlines that followed, there’s been a sudden drop in-home deliveries. The city’s food delivery services have have seen orders go down to below 45 percent as people return to dine at their favorite restaurants.

Dining out > Ordering in
Highlighting the reason behind this drop, Saksham Kathuria, the owner of Tales & Spirits bistro chain, says, “People are tired of sitting at home and ordering food. They want to experience live music, good service, and hot food. And for restaurateurs, it is good to see people dining in after a long time.”

Seconding the thought, Ashutosh Joshi of Unicorn House, Kalyaninagar, says, “There’s been a 40 percent dip in online orders over the last couple of weeks. People are looking to step out and socialize, all the while following safety protocols. The relaxation in norms has given them that freedom. Ordering in was a good option when dine-in was restricted. But now, people want to enjoy good food and a good ambiance. Naturally, there’s been a decline in home deliveries.”

Worrying times for delivery agents?
The sudden drop in orders is a cause of concern for delivery agents. They fear if this continues, they may face financial challenges. Santosh Hedao, a delivery agent, says, “I was delivering 30 orders in a day when the restrictions were in place in the city. Today, I only have 5 to 8 orders, 10 if it’s a lucky day. A drop in orders can mean that delivery agents like us may have to bear the brunt of it financially.” Another delivery agent, Nilesh Pitambar Kadam, shares, “Until about a week ago, I used to deliver about 20 parcels in a day. Now, the orders coming on the app have been reduced to only 8-9. It is concerning.”