A seasoned and accomplished professional, Devika James joins The Westin Goa with 15 years of adept experience in the hospitality industry. Known to be a person who is constantly striving towards delivering excellent quality and enriching customer service, James in her new role will focus on developing and implementing sales and marketing strategies for the hotel.

She joins the hotel from Sheraton Grand Chennai Resort & Spa and has a proven track record in planning and implementing effective business development strategies, forming revenue enhancement tactics along with managing staff and developing skills. In addition to enforcing these responsibilities, James will continue delivering profits to the stakeholders.

Known to be a charismatic team leader ensuring clarity in communication to her team, she showcases proficient expertise and immense knowledge in sales and marketing, hotel operations, customer service and business development. She started her journey as an events coordinator, at the Renaissance Hotel and Convention Centre, Mumbai, after which she joined JW Marriott Hotel, Pune as assistant sales manager and grew to become director of catering sales at the same property.