New Delhi: Crowne Plaza New Delhi Okhla is delighted to announce the appointment of Sanjeev Kumar as Rooms Manager. In his new role, Sanjeev will focus on spearheading Front Office department by establishing quality and service standards, streamlining room occupancies & operations, focusing on loyalty recognition & enrolment and curating engaging guest experiences. 

With a proven track record of 8 years across international hotel brands, Sanjeev is a master in enhancing revenues for the hotel owing to his excellent up selling techniques and inventory management. He has a knack of building strong liasoning with the guests and handling their issues on real time basis making them repeat customers and helping in business growth. In his new role, he will relentlessly focus towards driving guest satisfaction index & online reputation while ensuring 100 % brand standard compliance to deliver IHG’S commitment of True Hospitality to the patrons.

On his new appointment, Sanjeev comments, “Service comes from a manual but hospitality comes from heart. I believe in making guests the heart of our world from the minute they enter through the door.  As a team, we will focus towards living IHG’s service style of Dare To Connect by understanding the guest’s preferences & curating tailor-made experiences throughout their journey. We will strive to create an experience which the guests would want to re-live. This can only be done by harnessing the team’s strength and encouraging the team members to showcase their unique personality while handling the guests.”

Shuvendu Banerjee General Manager, Crowne Plaza New Delhi Okhla said, “Sanjeev’s inquisitiveness to match pace with the evolving guest preferences makes him an ideal choice to take forward the brand's position as a modern business hotel allowing guests to focus on blending the duality of both work and life. His core area of expertise lies in creating a holistic guest experience while adhering to brand standards. This rare combination of analytical as well as creative thinking skills will definitely make him an asset to the hotel.”

He has moved to this role from Crowne Plaza Kochi where he used to efficiently lead the Front Office operations on all aspects related to administration, manpower planning & training, monitoring of accounts related issues and handling of credit policies and procedures. Sanjeev is a ‘Rajya Puruskar Awardee’ in Scouts and Guides. He loves to indulge in Motor Sports, Cricket and old classics in his leisure time.