CHRIS K. FRANZEN, Area Vice President –  West India & General Manager –  Grand Hyatt Mumbai Hotel & Residences has been running the GM of the Day Initiative for a while now. A best practice from his days in Oman, Qatar and now India. We at hospemag loved it!

Shashank Pathare was assigned to be the ‘General Manager of the Day’ on 18 January 2021.

Below is the initiative in detail.

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