Thomas Cook India introduces Video KYC for retail Foreign Exchange customers Seamless Digital process for convenient, safe and quick transactions Reinforces Company's Digital-First focus

Ab Forex Ghar Baithe: Easy and Paperless transactions from the comfort of your home

Aadhaar based Video KYC verification with doorstep delivery in 2 hours

Mumbai, May 2024: Thomas Cook (India) Limited - India’s leading omnichannel forex services company, has announced the launch of its Video KYC with paperless processes, to empower its retail customers. This transformative digital solution aims to bring customers ease and convenience, enabling seamless foreign exchange services from the comfort of their home.

The initiative reiterates Thomas Cook’s position as India ka Forex Specialist (#IKFS) – highlighting the Company’s sustained focus on innovation, digital transformation and elevated customer experience.

The Video KYC is a simple 2-step process:

1.     Visit www.thomascook.in: Choose your currency and select Video KYC with Home Delivery option.

2.     Upload your documents and verify your identity on video call

Post payment, Thomas Cook’s Ghar pe Forex ensures smooth doorstep delivery in 2 hours!

Benefits to Customers:

1.      Convenience: Forex from the comfort of your home

2.     Efficiency: No branch visits/paperwork. Complete your entire process online 

3.      Security: Video KYC is conducted securely and in compliance with regulatory standards

4.      Doorstep Delivery in 2 hours!

Using the Video KYC, customers can now effortlessly load/top up their prepaid forex cards, transfer funds, buy and sell foreign exchange, etc.

Mr. Deepesh Varma, Executive Vice President - Foreign Exchange, Thomas Cook (India) Limited said, “Our Video KYC coupled with paperless services was conceptualized to address the new-age Indian traveller’s increasing demand for digital solutions.

This meaningful initiative hence empowers our customers with remote access, while ensuring secure and seamless services. So, Ghar Baithe Forex indeed!

Our accelerated digital-first strategy combined with the personal touch of our Forex experts aims to provide a truly elevated customer experience.”

About Thomas Cook Foreign Exchange - India ka Forex Specialist (#IKFS): The business’ omnichannel model today serves over 1 million retail customers annually, via its website, FXNOW (m-app and corporate booking tool), call centre, and 130 Forex stores located across 69 metros, tier 2-4 cities/towns pan India. Thomas Cook Forex serves 1000+ corporate clients, 1 million+ active Forex prepaid card users and over 1 Lakh students studying overseas using fees and other remittance services of the Company. Thomas Cook operates 29 counters at leading airports in India, Sri Lanka and Mauritius. The Company’s Forex business has expanded its digital penetration with a unique B2B online platform – on boarding over 2300 FxMATE partners since its inception during the pandemic.

The Company’s Ghar pe Forex commitment of doorstep delivery in 2 hours, serves as a strong reassurance with a smooth, swift and effortless closure.

The Foreign Exchange range of end-to-end product-services, include: Cash across global currencies, Thomas Cook’s Borderless Prepaid Card (in partnership with Mastercard and Visa offering a wallet of 10 currencies), overseas remittances, drafts, wires and Study Buddy card for the overseas education segment, and EnterpriseFX - India’s first eco-friendly prepaid forex corporate card.