Crowne Plaza Today New Delhi Okhla appoints Shuvendu Banerjee as the new General Manager

Shuvendu Banerjee brings with him 21 years of operational excellence and business development experience.
In his new role, Shuvendu will be responsible for the continued success of the hotel by combining cutting-edge hospitality with innovative experiences for the guests.

16th June 2021, New Delhi: Crowne Plaza Today New Delhi Okhla is pleased to announce the appointment of Shuvendu Banerjee as the new General Manager. With an illustrious experience of more than two decades, Shuvendu Banerjee has held leadership positions and worked with renowned domestic and international hospitality brands across the country.

In his new role, Shuvendu will be responsible for the continued success of the hotel by combining cutting-edge hospitality with innovative experiences for the guests. He will focus on implementation of cleanliness protocols recommended by global IHG Ways of Clean programme to ensure safety of the guests as well as the team members. His expertise lies in devising sales and marketing strategies for maximum profitability for the stakeholders along with overall operational efficiency. He opines that a General Manager’s role is extremely versatile and diverse due to which every day is a new day. He is strong believer in harnessing the team’s strength and believes in working with a strong focus on strategy and quality.

Shuvendu is a company veteran having spent over 14 years at IHG Group. He moved to this role from Crowne Plaza Cochin where he headed the team as their General Manager and worked very closely with industry partners and the tourism fraternity. Prior to that, he has worked with Crowne Plaza Gurugram and Crowne Plaza Rohini, spearheading Sales & Marketing and Operations. Shuvendu played an integral role during the launch of Crowne Plaza brand in India and also worked in the pre-opening team of two of the hotels. He follows an open and approachable leadership style and works extensively towards building leaders for tomorrow.

Speaking on his new role, Shuvendu said, “Crowne Plaza New Delhi Okhla, South Delhi’s business and dining landmark is a perfect embodiment of world-class service and True Hospitality. I am looking forward to strengthening my relationship with industry partners & MNCs and scouting for new opportunities and partnerships for the hotel. I will strive towards enhancing brand reputation and overall guest experience. Apart from devising strategies for strong Rooms and Social business, I will also focus towards leveraging on Food and Beverage capabilities in order to curate novel offerings for our corporate guests and residents of South Delhi.”

Shuvendu holds PGDBM in Marketing from Symbiosis Institute of Distance learning, certification from Cornell University and Harvard University Management programmes and is an alumnus from International Institute of Hotel Management. He has also perused the Strategic Leadership course from IIM Ahmedabad. In his leisure time, Shuvendu is passionate about sports, music and driving.

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