Sourish Bishnu Jana says 'ABCD – Attitude, Body Language, Commitment, Dedication remains the stepping stone to achieve success for all hospitality professional'

In talk with Chennais Amirta International Institute of Hotel Management, Chennai, Sourish shared his wisdom with future hoteliers. 

Hospitality Industry is being always booming with its continuous growth every year. Gone are the days when you will find only counted leading hotels mostly the Indian origin brands, e.g. – Taj, Oberoi, ITC, Leela Group of Hotels, etc., but today there are plenty of leading international brands have made their strong presence in India, hence the chance of getting the desired job in leading hotels after the course is much easier than earlier, as there are more opportunities available to the right talents. However, the basic requirements of an individual remain the same, which I call it as ABCD of the hospitality for beginners.

‘A’ being the attitude of the individual shows how positive he/she is to excel in the industry.

‘B’ signifies the body language of a person which accounts for the 55% of the effective communication, as we are in hotel industry dealing with our guests every day, the body language plays a vital role in all aspects of our communication.

‘C’ refers to the commitment level; although there are plenty options available for a hospitality professional to take up in terms of getting a job, however, a true professional is always being judged based on his/her commitment level.

‘D’ means to be the dedication factor of an individual, how much the person can put in his/her efforts to achieve the success; fortunately, there is no substitute of hard work which goes hand in hand with the dedication. If you are dedicated to learn and experiment with new ideas, you will certainly discover your own success.

Hence, as per me, ABCD – Attitude, Body Language, Commitment, Dedication remains the stepping stone to achieve success for all hospitality professional and we have enormous examples of successful hospitality professionals.

Today’s hospitality is more with young and dynamic talents who do not step back to innovative ideas to keep the guest happy. Technology has always been playing a vital role in the success factor. With the help of internet through much more faster way (either through google or any through browsers) an individual can explore all the possibilities and get to know the happenings around the globe; hence the knowledge is no more limited at all. The creative mind is being recognized all over, the talent is being showcased to everyone. Of course, the credit goes to our beloved social media, which is now much stronger than the earlier days. We at Accor Hotels live by our six values and one of them is ‘Innovation’ which always empowers the employees to think in a creative manner to find a unique way of satisfying our guests. An empowered employee always strives for excellence, motivates co-workers and engages with the team for superlative performance.

Sourish Bishnu Jana is the Learning & Development Manager @ Novotel - Ibis Chennai Sipco since February 2016, with an experience of 12 years with Radisson Group of Hotels, Sarovar Group of Hotels, Taj Group of Hotels.