We are putting together a kaleidoscope of all things Check-In. Expect best practices, new ideas, industry know-how and some voices on the topic. If you would like to add to the feature, have your hotel, resort, company featured, do write in - editor@hospemag.me
Our endeavor is to provide a great arrival experience and keep the warmth and hospitality index intact. With Accor’s ALLSAFE protocol in place we try to eliminate maximum touch points and are trying to make the entire journey contactless and seamless.
Connected, positive and contemporary are the core pillars at our motor themed Park Inn by Radisson hotel in Motor City.
Our check-in is more about hosting and creating an enjoyable and seamless experience and less about processes and procedures.
The hotels also try to convey a sense of place during check-in, for example, a Jasmine garland at The Peninsula Bangkok or a welcome beverage at The Peninsula Beverly Hills.
Check-in Starts with the salutation and by saying “KARIBU” which means welcome, followed by a Swahili drink made out of lemongrass, ginger, and tamarind.
The RED check-in is often the first introduction to our brand, what our guests will notice is our team are not wearing suits and using formal greetings, but rather it feels a lot more friendly.
Since most guests’ experience in the hotel starts with the check-in, our main focus is to make sure, this experience will be a memorable one from the start.
Each guest is different and of different age groups, the human touch shall coexist in the coming years. Service and human contact with a personal touch will continue to be an important aspect of the hospitality world.
A guest’s smooth arrival check-in at the hotel is a significant part of their customer service journey. This is their first impression of the property after all!
As technology improves and our processes are increasingly streamlined to speed up the arrival experience or get our guests to their room faster, all guests will experience a VIP arrival without rushing.
