Check In @ Radisson Blu Hotel Dubai Canal View
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Radisson Blu Hotel Dubai Canal View
Spokesperson: Audrone Tikniute
Since most guests’ experience in the hotel starts with the check-in, our main focus is to make sure, this experience will be a memorable one from the start. Even though the check-in time is important, our aim is to make the guest feel important and welcomed, and that’s what we always try to achieve.
We listen to the guest, ask him questions making sure everything is right from the start, guests expectations are our number one priority & are always met and exceeded. Our current Welcome score on Guest Satisfaction Survey is 9.5 out of 10.
Our check-in is personal and individual – from the moment we know our guest’s name, we use it whenever we are in a conversation. There are no “sirs” or “madams” in our hotel’s culture. before the pandemic, when social distancing was not an issue, we used to step out from behind our desk to eliminate any barrier between us. We consider and treat all of our guests as VIPs.
Before the pandemic, we used to welcome our guests with Arabic coffee and dates, but due to the current situation, we have put all such elements on hold for the time being. Hopefully, in the future, we will be able to roll out more cultural elements but for the time being Radisson Hotel Group’s highest priority remains the health and safety of its guests and employees.
