Chroma Hospitality Goes Contactless With Xperium, Ready To Welcome Guests In New Normal
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Bangalore - Chroma Hospitality Inc. has chosen Xperium; to provide solutions like hyper-personalized experiences to guests and automation of the entire guest-facing processes from booking to check-out.
As part of their elevated sanitation protocols called Culture of Clean wherein, they provide a seamless and safe welcome to all guests who are staying in any Crimson Hotels and Resorts or Quest Hotels in the Philippines, they will integrate Xperium in providing guests a contactless check-in and check-out experience.
Chroma Hospitality will also provide guests with a mobile concierge where they will be able to view digital menus, place in room dining orders, make special requests and complaints without interacting face to face with the staff. Chroma will also use Xperium to generate additional revenue through upselling ancillary services.
Chroma Hospitality will also be able to remarket to their past guests by tapping into their guest's historical data, transactional, demographic and booking data using Xperium CRM and marketing automation.
Mr Pranjal Prashar, Founder Xperium said "Xperium is aimed at helping hotels reopen safely. It gives all the tools necessary to adhere to safety norms that various industry associations across the globe have recommended, meet legal compliances and also kickstart revenue that is extremely important in the current market conditions."
Pranjal further adds "We are proud to be selected by Chroma Hospitality that is known to continuously innovate and elevate their high standards of guest experience and technology selection which makes them the choice local hotel chain in the Philippines"
