ITC Hotel Group helps its employees to combat COVID-19

ITC Hotel Group has embarked upon several initiatives to ensure the safety and well being of their employees such as:

Salaries Before Time: Salaries of the hotel group employees were processed well before time, by 23rd of March, to ensure that there are no delays owing to the lockdown and employees can cater to their needs in these unpredictable times.

Engagement Conversations: With an objective of proactively enquiring about the well-being of their employees as well as, to uphold the intent of ‘Personal Connect’, each HR Manager personally calls a minimum of 10 employees daily to enquire about their health and safety and that of their family members. 1200+ employees have been reached at their homes & extended necessary support through this initiative.

Mental Health – 1 to 1 Help: To uphold the overall well being of their employees the hotel group has leveraged its association with “1to1Help” to offer a holistic Employee Assistance Program. 1to1Help is a leading EA provider in the country and has a range of self-help resources as well as a large panel of professional counsellors along with a special section on Covid-19. It is an important service to assist employees in dealing with anxiety, stress, WFH arrangements, isolation etc. 

Enhanced Communication – SMS Blasts: The hotel group has collated the phone numbers of all 7000 employees. It has also enabled an SMS Blast service for communicating messages and important information related to care, safety and updates. 

COVID Advisories: Apart from the guidelines circulated by CHR, the following employee well being advisories were shared with all unit HR Managers with an objective of generating awareness, standardizing responses and upholding ITC’s culture of care and concern

Learning and Development: For employee learning and growth the hotel group has also rolled out a number of e-learning courses targeted at specific roles and levels through multiple channels of E-Learning.