Mr. Arindam Basu, General Manager – Marketing and Communications, Delta Corp On Deltin. A Deep Dive!
/ Editor HospemagThe Journey of Deltin so far
Mr. Jaydev Mody, a renowned industrialist and visionary, created the brand & Deltin & from a stroke of brilliance in 2012; however, operations had begun with a single casino in 2008, and the brand has grown exponentially over the years. Today, in Goa, Daman, Sikkim, and Nepal, & Deltin is a prominent brand in the gaming, entertainment and hospitality industry. All of the Company 's casinos and hotel properties are carried under the Deltin brand, delivering the signature Deltin experience in each location. Delta Corp Ltd, the owner of the Deltin brand, is India 's only publicly traded casino and online gaming corporation.
Currently, there are three offshore floating casinos in Goa: Deltin Royale, Deltin Jaqk, and Deltin Caravela (renamed Kings Casino). These casinos are among the country 's most renowned offshore luxury gaming and entertainment destinations. Then Deltin has five of India 's best land-based casinos, starting with Deltin Zuri at The Zuri White Sand Resorts in South Goa, Deltin Gold at the Sinq Prive Hotel in the popular Candolim belt of Goa, Deltin Denzong at Hotel ITC Denzong Regency in Sikkim, Deltin Casino International in Kathmandu Marriott Hotel, Nepal and Deltin Suites Casino part of Hotel Deltin Suites in Goa.
In addition, Deltin possesses two 5-star hotels: Deltin Suites, an all-suite hotel with 106 rooms and a casino, and The Deltin, an integrated resort with 176 rooms and a planned casino (subject to regulatory approvals) in Daman.
How does Deltin differentiate from other competitors in the industry and caters to a diverse set of guests?
Deltin has introduced luxury gaming to India on par with Las Vegas and Macau, and is the pioneer in establishing India as a gaming and entertainment destination. Since more than a decade, Deltin has been a leader in luxury gaming, entertainment, and hospitality. A Trendsetter, creating a personalised, exciting entertainment environment for men, women, and families, allowing them to completely experience the exhilaration of our offerings on land and at sea. The Deltin experience is one-of-a-kind and offers something for everyone. Whether through delectable cuisine, free- flowing beverages, world-class live entertainment, or the exhilaration of gaming, all of our efforts are devoted to creating unlimited wonderful memories for our guests.
Deltin offers a unique experience that combines exhilaration, upbeat vibes, entertaining shows, delectable food and beverages, and attentive staff. Deltin has always placed the customer first. We doubt that there is any competitor that appreciates its TG more than we do. Obviously, our ability to connect with customers is our greatest asset and the basis of every strategy. This is what distinguishes us and guarantees our continued success.
How do you foresee Deltin Gold, a recently launched land-based casino in Goa, to grow?
The newest onshore addition to the Deltin brand portfolio, Deltin Gold is situated in the bustling Candolim-Sinquerim belt of Goa and is an ideal destination for world-class luxury gaming, cuisine, and entertainment. Deltin Gold is a part of the group 's strategic expansion plans to strengthen its presence in Goa and provide its clients with the finest gaming and hospitality experience in India.
The casino features more than 145 gambling stations, a dedicated children 's area, a plush VIP lounge, a variety of land-based casino games such as Baccarat, Blackjack, Andar Bahar, Roulette, and Casino War, and a multitude of other amenities.
The casino offers unrivalled luxury gaming, culinary, and entertainment experiences that are consistent with Deltin 's reputation for excellence; Deltin Gold has quickly made a name for itself amongst gaming enthusiasts.
What are some of the significant strategies Deltin has employed to expand its userbase?
Due to its timely procurement of gaming licences and investments in the development of top-tier hospitality and gaming facilities, such as luxury hotels, floating casinos, and land-based casinos, Deltin is a preferred destination of gamers and entertainment seekers.
The brand 's success is largely attributable to Deltin 's commitment to customer satisfaction and personalised service. Deltin has achieved a high level of customer retention and positive word-of-mouth by focusing on its customers specific requirements and adapting its services accordingly.
It is impossible to exaggerate the significance of Deltin 's efforts to cultivate a loyal and enthusiastic workforce. The company recognises the significance of its employees in establishing a positive public image, and as a result, it promotes a workplace culture that rewards innovation and prioritises the consumer. Deltin is well positioned to maintain its market leadership position as an early adopter with a robust business and an effective management structure.
How do you see the growth prospects of the hospitality and entertainment industry and how is Deltin aiming to live up to the same?
Deltin specialises in providing unforgettable experiences with high-octane excitement, quality gaming, gourmet dining, and personalised service. We are aware that our consumers have diverse interests, so we design our services to appeal to a wide variety of customers who are interested in various facets of our offerings.
The gaming and entertainment industry in India appears to have a promising future, given the rapid increase in demand for leisure travel and tourism, with casinos playing a critical role in this fabric. Deltin is well-positioned to capitalise on these market shifts.
Mastering new techniques is essential for continuous quality improvement, and chefs should explore advanced methods like sous-vide, fermentation, and molecular gastronomy to expand their team’s skills.
Parixit Pai Fondekar, serial entrepreneur and the founder of the Kamaxi Group, headquartered in Goa, in an interview with Hospemag.me, shares insights into how the Group has grown into a multifaceted organisation serving various sectors including cruise line staffing, culinary education, maritime training and incubation. Fondekar highlights the Group's commitment to helping individuals navigate the tourism and hospitality industries, positioning the Kamaxi Group as a key player in India's journey toward a skilled and inclusive future.
Integrity, innovation, and respect for tradition are my guiding principles. I believe in constantly pushing the boundaries of what Indian cuisine can be, while staying true to its roots.
By having a universal translator device, people could connect with others from different cultures and backgrounds, fostering greater empathy, understanding, and tolerance. It would also help to preserve and protect endangered languages and cultures by allowing them to be passed down to future generations
Secrets in keeping an engaged, safe and happy team:
Give them responsibility
Train them to achieve them
Encourage with all best processes
Evaluate & guide
Appreciate their contribution
I look for individuals who are not only skilled but also passionate about what they do. Attributes like integrity, a strong work ethic, and a willingness to learn are non-negotiable. I also value creativity and the ability to think outside the box, as these are critical for driving innovation in our field.
In the coming months, you can expect us to continue leveraging technology and automation to enhance guest experiences at DoubleTree by Hilton Varanasi. We are working on integrating advanced data analytics to personalize guest interactions further and enhance operational efficiency.
Everyone is a sales person in life, you just need to understand and start enjoying it in your professional life as well.
The shift towards experiential travel is another trend that will redefine hospitality. Today’s travelers are increasingly looking for authentic, immersive experiences that connect them with the local culture and environment. This trend will continue to grow, pushing hotels to offer more personalized, location-specific experiences.
The future of the hospitality industry will likely be shaped by technology and sustainability.
The brand’s success is largely attributable to Deltin’s commitment to customer satisfaction and personalised service. Deltin has achieved a high level of customer retention and positive word-of-mouth by focusing on its customers’s specific requirements and preferences and adapting its services accordingly.
At Eight Continents Hotels & Resorts, our dedication to providing exceptional value and memorable experiences is at the core of our operational philosophy. This commitment is manifested through our comprehensive approach to hospitality, which focuses on personalized service, unparalleled amenities, and sustainable practices
A good chef doesn't have to be a popular celebrity, even a small south Indian café chef prepares delicious dishes which people stand in a queue to get hands-on, I feel is successful in a way of its own.
If I were to transform into a vegetable, the choice would be clear: I would be broccoli. Not only is broccoli one of the most nutritious and versatile vegetables, but it also embodies a unique blend of resilience and adaptability that mirrors my own traits.
My journey in the hospitality industry is deeply rooted in a passion for service excellence and a commitment to our family's entrepreneurial legacy. At The Fern, Goregaon, I've embraced these values to shape a vision centered on quality and sustainability.
Bonding is really important and regularly at our property we have some recognition events to celebrate individuals as well as Team. It has proven to give a positive impact on Team Members bonding as well as trust with the Leaders.
Technology is at the core of our operations and guest experience. Our Glu app serves as a comprehensive digital concierge, allowing guests to manage their stay seamlessly, from check-in to activity bookings.
We recycle food waste into compost, use glass instead of plastic for water, and harness solar energy with 1,443 panels generating 2,000 KWH daily. Our reforestation efforts aim to convert open scrub into dense forest cover, while community programs empower local women in sustainable farming. Embracing an earth-to-table approach, we also grow organic produce.
To become a successful chef, you need:
Passion: A burning love for food that keeps you up at night dreaming of your next dish.
Mad Skills: You’ve got to slice, dice, and sauté like a wizard with a spatula.
Creative Spark: The ability to turn ordinary ingredients into culinary magic.
Obsessive Attention to Detail: Because every grain of salt and garnish matters.
Kitchen Kung Fu: Leading your team with the finesse of a maestro conducting a symphony.
Flexibility: Rolling with the punches when the soufflé sinks or the orders pile up.
Business Savvy: Balancing the books while balancing flavors.
Forever a Student: Embracing lifelong learning, because the food world never stops evolving.
The only advice I can give to young chefs is that – Be humble, put your head down and work you’re a** off. When given chance to work with the best, TAKE IT! Don’t involve your personal ego when you deal with people who are way more experienced than you. Ask questions, steal recipes, don’t say no to difficult task, be ready to clean floor and dishes but make the most of the opportunity given to you.
My grandmother's kitchen was a place where magic and wonder happened, filled with the most enchanting aromas and flavors. Among the many delightful dishes she prepared, her sambar stands out as the crown jewel. These culinary experiences have profoundly influenced my journey, inspiring me to carry forward her legacy through 'Sambarpot'
Describe an ideal hospitality professional. “A selfless individual who is sensitive to guest needs and can anticipate them for timely deliveries.”
A customer-centric mindset ensures exceptional guest experiences, while effective leadership and team development foster a motivated workforce. Embracing cultural sensitivity and inclusiveness enhances both guest and employee satisfaction.
Our goal is to bring the unique experience of Hitchki to new markets, delighting patrons with our Bollywood-themed ambiance, exceptional food and beverage offerings, and unparalleled customer service. With a focus on quality, creativity, and authenticity, we are confident in our ability to capture the hearts of new audiences and create memorable experiences wherever we go.
Embrace the grind with gratitude, for each step forward is both a testament to your hard work and a gift worth cherishing. The journey's sweat makes the success sweeter.
For the birth of Karma Lakelands, I would like to give the entire credit to my mentor, Shri Nekchand ji, who instilled a love for Mother Nature in my heart. If not for him, I never would have planted over 10,000 trees in my initial days.