Exclusive Interview | Nitin Poddar, Principal, ITM IHM Oshiwara, Mumbai
/“ The hospitality industry is highly customer-focused, and success often lies in providing exceptional service and creating memorable experiences. By embodying these qualities and continuously striving for excellence, you can position yourself for success in this dynamic industry”
Nitin Poddar, Principal, ITM IHM Oshiwara, Mumbai
What do you think it takes to succeed in this industry?
To succeed in the hospitality industry, there are several key factors that can contribute to your success which could be like Customer-centric mindset, Strong communication skills, Attention to detail, Teamwork and collaboration, Adaptability and problem-solving skills, Industry knowledge and continuous learning, Professionalism and a positive attitude, Time management and organizational skills.
And not to forget, the hospitality industry is highly customer-focused, and success often lies in providing exceptional service and creating memorable experiences. By embodying these qualities and continuously striving for excellence, you can position yourself for success in this dynamic industry.
Share with us 5 skills that you think will be critical for a hospitality career in the future.
Certainly! In the rapidly evolving landscape of the hospitality industry, there are several skills that will be critical for success in the future, like Technological literacy, Adaptability and resilience, Multicultural and language skills, Emotional intelligence and empathy, Sustainability and environmental awareness.
These skills, combined with a strong work ethic, teamwork, and a genuine passion for hospitality, will equip individuals for success in the future of the industry.
What does the future look like? For the industry, you, your project / initiative.
The future of the hospitality industry is expected to be shaped by several key trends and developments. While the exact trajectory may vary, some potential aspects that could define the industry's future could be Personalized Experiences, Seamless Digital Integration, Sustainability and Eco-friendly Practices, Contactless and Hygienic Solutions specially after COVID 19, Emphasis on Wellness and Well-being, Social and Environmental Responsibility, Augmented Human Interactions.
Also, it’s important to note that the future of the hospitality industry is influenced by various factors, including global events, technological advancements, and changing consumer behaviors. Adaptability, innovation, and a focus on guest satisfaction will be crucial for businesses to thrive in the evolving landscape.
Share some of your secrets in keeping an engaged, safe and happy team.
As the principal of a hospitality college, ensuring an engaged, safe, and happy team is crucial for the success of both the college and its students. Some of my secrets that have helped me to create such an environment are Clear Communication, Empowerment and Autonomy, Recognition and Appreciation, Professional Development Opportunities, Work-Life Balance, Team Building Activities, Health and Safety, Clear Goals and Growth Opportunities, Foster Inclusion and Diversity.
By implementing these strategies, I usually foster an engaged, safe, and happy team within college, creating a positive working environment that benefits both my staff and students.
How do you think AI will impact our industry? Specific jobs, processes etc.?
AI is expected to have a significant impact on the hospitality industry in several ways like improved customer service, enhanced guest experience, smart room technology wherein the efficient operations can be performed to give an exemplary guest service.
