Exclusive Interview | Magdalena Martorell General Manager, Meliá Phuket Mai Khao
/You need to see Hospitality as a lifestyle and not as a 9 to 5 job to Succeed in the industry.-Magdalena Martorell
Read MoreYou need to see Hospitality as a lifestyle and not as a 9 to 5 job to Succeed in the industry.-Magdalena Martorell
Read MoreRead MoreIt takes patience, consistency, and quality. As a whole to succeed in the industry.
Editor: Tell us about your journey. How did it all start?
Since childhood, I was inspired and fascinated by one of my elder family members who were a part of the hospitality industry. I began my career with a humble position at the Mann Singh Group of Hotels. Thereafter, worked with great determination and skills and honed my abilities over the decade to ensure working with some of the renowned hotels such as the HRH Group of Hotels, Udaipur, Gorbandh Palace, Jaisalmer. Before joining the Lohagarh Fort and Resort, I was working with the imminently famed Jaibagh Palace.
Editor: What do you think it takes to succeed in this industry?
The hotel industry is an industry that requires one’s complete focus on a goal along with dedication and commitment to achieve it. Further, it’s important to have a sound knowledge of the industry and build upon your skillset to be able to mold yourself in any kind of situation.
Editor: What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
For me, a key attribute that I look for while selecting the perfect candidate for the position is his/her track record, stability, work Experience, and Knowledge of the industry. We are in a service industry that requires an amalgamation of passion and patience to serve others. Hence, his/her behavior and need towards another human also play a key role.
Editor: What advice would you give to a young, aspiring hotelier for their internship?
My advice to young hoteliers would be to give their whole dedication, commitment, and loyalty to achieve the best results for their future.
Editor: What would you say to young professionals who want to become General Managers in 5 or 10 years?
My suggestion to the young hoteliers would be to work hard towards their goal while keeping patience for the right opportunity. It is extremely important to focus on improving their skill set and build a good connection and network with the professionals. It is essential to showcase their commitment towards work while keeping delivering the best possible results expected from them with every opportunity.
Editor: What is your favorite interview question and why?
My favorite interview question is ‘Why should we select you’. It reflects the confidence that a candidate has in him/her.
Editor: What can we expect from Lohagarh Fort & Resort in the coming months?
We are coming up with expansions in the property especially with respect to more rooms and banquets. We are working towards making the resort among the best resort in destination weddings in the coming months.
In the coming months, you can expect us to continue leveraging technology and automation to enhance guest experiences at DoubleTree by Hilton Varanasi. We are working on integrating advanced data analytics to personalize guest interactions further and enhance operational efficiency.
We recycle food waste into compost, use glass instead of plastic for water, and harness solar energy with 1,443 panels generating 2,000 KWH daily. Our reforestation efforts aim to convert open scrub into dense forest cover, while community programs empower local women in sustainable farming. Embracing an earth-to-table approach, we also grow organic produce.
For those aspiring to become hotel General Managers, my foremost advice is to never lose sight of the path you've traveled to reach this position. The journey from the ground level, starting at an entry position, holds immense significance. It's crucial not to forget your humble beginnings, as this keeps you rooted and grounded amidst growth.
Hotels unlike other Industries require service to come from within or Heart as I would like to say. Either you have it in you or you don’t.
My advice to someone aspiring to be a Hotel General Manager is to cultivate a diverse skill set, continuously seek learning opportunities, develop strong leadership abilities, prioritize guest satisfaction, and always lead by example with integrity and passion for the industry.
We are continuously evolving to meet the changing needs and preferences of our guests, leveraging technology and innovation to enhance the guest experience. Our focus on sustainability and community engagement is also a key part of our future vision.
The hospitality industry scenario in India is moving quickly. My advice is to stay flexible and keep learning. Change is good, whether it is in tech or in what our guests need. The heart of hospitality, making guests feel at home, will always be the same. Keep improving your people skills and your passion for service. The future looks promising, and I’m excited to see how newcomers will shape it.
It is important not to give in to failures. We all have our good and bad days. A great guest comment can make your day.
Luxury in hospitality is about space, silence, design harmony, carbon footprint, community impact, staff engagement, food ingredient sourcing, etc.
Even “experiences’ are already a thing of the past. People want “Emotions”, “Education” and that is precisely what we should offer to our guests today and tomorrow.
Read Moresuccess doesn't find you, you have to go out & grab it. To become a Successful chef hard work and a deep-rooted passion for food is essential.-Chef Shivam Dixit
Read MoreBring creativity in the things you do, no matter how small or simple the job is, and stand out.-Gunjan Pandey
Read MoreBe approachable,be a good team player, it will take you a long way.-Saikumar Baddi
Read MoreOne of the major reasons that Hotel Diggi Palace receives so much love from the guests is that the palace was never built with the intention of being commercialized for hospitality or as a hotel per say, rather as a home and an extension of the Diggi family to render their hospitality to the others.
Read MoreIt requires a combination of both education and hands-on work experience in the hospitality industry. Where you learn and face new challenges every day! So be ready to face and grace whatever comes to you with an absolutely positive attitude.-Kunal Onkar
Read MoreThere is no shortcut to success. You have to keep learning to keep growing. Patience is the key to being successful.-Chef Nishesh Seth
Read MoreFor me a candidate must exhibit an Aura, knowledge and rapport must be like a candidate’s jewel.
Read Morecommitment towards work, enthusiasm for jobs, and willingness to learn and unlearn things will definitely lead you to success-Gopinath Gopalan
Read MoreAlways do believe that you have skills and willingness to adapt to work-Ahmed Naseem Beyya
Read MoreIt is very important for a chef to be passionate, innovative, and adaptable.-Chef Gaurav Mathur
Read MoreI hire for attitude, skills can be taught-Kushal Ranjan
Read MoreSimply stand out in everything you do, no matter how simple and small it is.-Maria Abu Eid
Read MoreTraits like Resilience, Empathy & Genuine Problem Solving Attitude give you the X-Factor to deal with all kinds of people in the Hospitality Industry-Ullas Arora
Read MoreWhile passion for cooking is necessary to be successful as a chef, following senior chefs and their respective stints also play a role to enhance the horizons of learning. At the end of the day, it's your practice and that smile on your face will make a difference.-Chef Vivek Chauhan
Read MoreDetermination, discipline, and practice are the three core principles for anyone to be successful-Chef Anirban Dasgupta
Read MoreConscientious, Compassionate, Persistent, Resilient, and above all the Attitude is what makes a difference in one's success.-Ankush Verma
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Eclat Hospitality Weekly Newsletter - 43 by Eclat Hospitality
This is edition: ^ Career Article Of The Week: Bridging the Knowing-Doing Gap ^ Our Open Positions ^ Stuff We Loved This Week
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