In Room Dining @ Novotel Hyderabad
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Rubin Cherian, General Manager, Novotel Hyderabad Airport
What metrics do you track for In-Room Dining today? Is time still a factor?
In-room dining is an extremely critical department for any hotel and it is imperative for the hotel team to ensure the order is delivered in time and also retains while retaining its freshness and nutritional value.
There is a lot of planning that goes in the background to ensure the timeline is maintained. It is a combination of multiple factors, right from the selection of the menu to cutlery and crockery and what tops the list is the layout of the service area which contributes to the efficiency of the food order being processed. The team at the hotel has meticulously planned the entire process to ensure the food order is delivered to the room just in time.
With all the new tech, tell us anything that you use for your In-Room dining
The year 2020 followed by the following year have been quite peculiar for all of us and gave us a chance to break the traditional sop’s SOPs and adorn our innovation hats on. With the need for social distancing, we very swiftly migrated to digital menus and not only this, guests can even place there are now able to place their orders and settle their bills with the help of an app, making it an entirely touchless process. This helped us minimize various touchpoints with the guest.
The team at the hotel also ensures that the cutlery and crockery used in all dining outlets, including in-room dining is sterilized in a specially made UV cabinet. This has helped us gain the confidence and trusts of our guests.
Accor as a brand had launched a safety and hygiene label and we don’t shy away from ensuring all the protocols laid down under ALL Safe are diligently followed by the hotel team.
What is so special about your In-Room Dining
In-room dining in times of pandemic tops the preferential lists for all our guests. Ever since the pandemic, we have seen enormous change in guest preferences. They prefer dining with their family in the comfort of their rooms rather than coming down for food at the dining at restaurants.
In-room dining offers them a chance to enjoy food in their cosy rooms without having to worry about social distancing. The rooms offer a safe and revived environment as all the rooms are they are sanitized as per the protocols laid under the ALLsafe label. The team at the hotel has also curated special packages for private dining in the room, in-room dining which is perfect and can be served if the guest wants to celebrate any special occasion with their loved ones .at Novotel Hyderabad Airport.
