Sudhir Jena - Vice President, Corporate, Lords Hotels & Resorts on Personalization in Hospitality

The concept of personalization is revolutionizing the hospitality industry, allowing hotels to create unique, tailored experiences that meet the individual preferences of each guest. By anticipating specific needs, hotels can enhance guest satisfaction and build loyalty. 

At Lords Hotels & Resorts, we leverage technology to connect with guests in real time. Our Central Reservation team work closely with hotel operations team to gather guest preferences through online booking forms and direct communication, ensuring a truly personalized stay—whether it’s arranging special bedding with rose petals, creating towel art displays, serving favorite snacks and meals, or surprising guests with a birthday cake!

At Lords Hotels & Resorts, we aim to go beyond, making sure that every stay is a memorable and unique experience.