Personal Effectiveness for Hospitality Professionals

/

Personal Effectiveness for Hospitality Professionals

By: Dr. Suhas Rao

In our flourishing and multidimensional hospitality industry which is highly competitive, we need to have the right skillsets that will help us understand and analyse the global trends and the constant challenges which need to be in sync with the demanding exalted expectations of our guests. Every employee in our industry needs to constantly polish ones’ Personal Effectiveness by sharpening the saw optimally & to understand our teams better.We can constantly have an endeavour to develop these to achieve our personal and professional goals.

This emphasises on the following Outcomes:

  • Fine Tuning of our Professional Image

  • Refining the Art of Communication 

  • Creating A Lasting Impression

As Oprah Winfrey, the leading award-winning American Talk Show Host rightly puts it –

“The more You Praise and Celebrate Your Life,

                                  The more there is in Life to Celebrate.”

Personal Effectiveness in hospitality is very critical for leading to breakthrough success whether online ( these days) or even in face-to-face/offline/hybrid environments. 

Personal Effectiveness harps on a few things like:

  • Clarity in Thoughts

  • Proper Goal Setting

  • Effective Use of Time 

  • Inculcating Regular Learning

  • Developing of Resilience

  • Being Experiential

  • Making It Happen

  • Having A Positive Mindset

This is possible if we are emotionally and physically happy, enjoy what we do, and care and share with our guests, peers, teams, family members, and for that matter with whom we come in contact in the community and society.

To be successful In our professional and personal lives, We need to equip ourselves with some vital and must-have skills and competencies: 

  • Communication with Others

  • Practicing Empathy 

  • Collaboration and Team Dynamics

  • Critical Thinking

  • Redefining of Leadership 

  • Managing Self & others

  • Being Analytical

  • Decision Making & Problem Solving

  • Understanding our Business 

This will help in Increasing Profitability, Enhancing Productivity Boosting Engagement & being Exponential at the Workplace. Change in Our Mindsets will help bring a Shift in Our Behaviour and Becoming More Positive in Approach, Reinforcing Our Learning and Validating Our Actions more so ever during these pandemic times.

Personal Effectiveness at our workplace demands -

  • Visualizing what our Guests Really Want

  • Connecting with our Value Systems

  • Identifying with Priorities of meeting our guests needs

  • Welcoming and Seeking Feedback from them

Exercise : (Check Your Personal Effectiveness Quotient (PEQ)- Let’s practice   a simple way in understanding how to enhance our Personal -Effectiveness by preparing and using a simple and pragmatic Individual Development Action Plan [IDAP]:

There is no right or wrong or any restrictions on the number of times for attempting and completing the above IDAP, which is an important technique for Self Development. We can be personally effective in different ways because each of us has different goals, values, and priorities which are best suited to us individually & in groups. 

All personally effective hospitality employees need to make optimum use of their resources and are skilled at achieving their set goals/targets.

Creating the WoW Factor is the hallmark for serving our guests and creating pure customer delight. This would help in repeated clientele, increase in goodwill, going the extra mile,& being very pragmatic in guest handling and giving phenomenal customer experiences.


Brief About Writer

Dr. SUHAS RAO

He is an Ln’D Architect | Academician | Content Developer | VILT Enabler with rich industry & academic experience having impacted employees of 50+ top brands with verifiable success in HRD, Customer Delight & Performance Optimization.