Hyatt Announces Face Coverings Requirement for Guests at Hotels in the U.S. and Canada

 At Hyatt, the safety and security of our colleagues and guests is always a top priority. Guided by our purpose – to care for people so they can be their best – and following medical expert guidance to help reduce the spread of COVID-19, beginning Monday, July 27, for the foreseeable future, all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas, which include meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to people with medical conditions, consuming food or beverages in restaurants, and children under the age of two years.

Guests who are not wearing face coverings indoors will be asked to wear one, and at all Hyatt hotels, face masks will be made available to guests who do not have one. Additionally, Hyatt hotels request all guests practice proper social distancing in indoor and outdoor public areas, and social distancing guidelines are prominently placed throughout all hotels.

Hyatt will continue to require colleagues to wear face masks – and additional personal protective equipment based on job specifications – at all Hyatt hotels globally. In April, Hyatt introduced the Global Care & Cleanliness Commitment (hyatt.com/care-and-cleanliness) which prioritizes the safety and wellbeing of colleagues and guests through enhanced business and operational practices during the COVID-19 pandemic and beyond at all Hyatt hotels globally.

“This new policy comes at a pivotal time amidst the ongoing challenges of COVID-19 and helps us care for the health and safety of our guests and colleagues,” said Mark Hoplamazian, president and CEO, Hyatt. “In an effort to enable safe travel, we support AHLA’s recently expanded Safe Stay initiative and traveler checklist that help us come together as an industry to promote clear guidelines, which for the foreseeable future include the wearing of face coverings in indoor public spaces and practicing social distancing throughout the hotel.”

As the COVID-19 pandemic continues to evolve, Hyatt remains committed to supporting industry partners like AHLA and following medical expert guidance that supports face coverings and social distancing as successful ways to mitigate the spread of the virus. Hyatt will continue to closely monitor the situation as well as local government mandates and consider expanding this mandate to other regions.

Park Inn by Radisson opens new hotel in South Carolina

Park Inn by Radisson has announced the opening of its latest property, Park Inn by Radisson Florence, South Carolina. This marks one of the first new-build Park Inn by Radisson Hotels to open in the US.

With the health, safety, and security of guests and team members as its utmost priority, Park Inn by Radisson Florence, SC has begun implementing Radisson Hotels Safety Protocol program. This program is designed to ensure guest safety and peace of mind from check-in to check-out.

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Tribal Casinos Are Turning to Technology to Protect Employees

 The safety of staff on casino grounds was anything but assured. Just as hotels have struggled with the prevalence of staff-related incidents including, but not limited to, injury, harassment, and assault, bustling casinos have endured the development of similar, concerning trends. Casinos, after all, invite an influx of guests from around the world, with studies showing that 26% of the population gambles along with a 4.1% increase in Indian gaming revenues. As patrons are caught up in games of chance and, subsequently, feel their inhibitions lower with the consumption of alcohol, incidents seem to happen at a higher frequency.

Not Leaving Staff Safety to Chance

Pauma Band of Mission Indians, a tribal casino in San Diego County, came under fire for 'unfair labor practices' when they put a stop to union organization. The organization was in affiliation with Unite Here's work to raise awareness for hospitality staff safety

 "The use of ESD technology has had a very positive impact on how our team members view their personal safety and how grateful they are the company made it a priority to outfit them with these devices before they were even mandated by local jurisdictions. Team Members have used these devices not only when they felt threatened or intimidated by someone but also when they were ill and could not get to a phone to call for assistance. 

With the provision of Bluetooth-enabled staff safety devices, employees are empowered to call for help in the case of an emergency, both on and off property, utilizing their smartphone or a small, standalone device. The distress call promptly transmits the precise location of the employee, sending real-time updates as they move throughout the property after sending the alert. As you might imagine, the adoption of this solution represents a pivotal step for tribal casinos hoping to transform their staff safety practices well into the future.

According to industry veteran, Joel Moore, CRDE, CHE, VP of Hotel Operations at Thunder Valley Casino Resort, "The use of ESD technology has had a very positive impact on how our team members view their personal safety and how grateful they are the company made it a priority to outfit them with these devices before they were even mandated by local jurisdictions.

The First Step Towards a Safer Future for Staff

 The River Rock Casino and Resort in Richmond is one of the first hotels in Canada to adopt the new technology, arming their staff with the React Mobile panic button platform.

River Rock Casino employees are provided a React Mobile standalone LTE device that is easy to use and, more importantly, discreet and easily wearable. If an employee feels threatened or in need of assistance anywhere on the property, they can simply press a button on the device, which will signal for help through a smartphone app and share the employee's location to security services.

In addition to the React Mobile safety system, River Rock has a 24-hour highly-trained security team as well as a state-of-the-art surveillance system.