Exclusive Interview | Rijo Joseph, Cluster Executive Housekeeper, Minor Hotels, Qatar

Editor: What can we expect in the coming year?

The industry will bounce back after the Pandemic people will travel again and will once again be confident in discovering and exploring new places, cultures, and people. FIFA World cup 2022 will be held in Qatar and many fans from all over the world will experience true Qatari Hospitality during their stay in Qatar. It is a big showpiece world event and everyone is excited. Growth in the hospitality sector in Qatar will continue to increase locally, regionally, and internationally.

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Exclusive Interview | Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla

Exclusive Interview | Shuvendu Banerjee, General Manager, Crowne Plaza New Delhi Okhla

I believe the hospitality workforce has worked as front line workers during such unprecedented times. It is extremely important that they receive due recognition and appreciation. The hospitality professionals work extremely hard throughout the year including the festivals and holiday seasons to curate memorable experiences for the guests. Now, it is the time where the fraternity and consumers must support the sector.

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Exclusive Interview | Sanjay Dogra, Executive Housekeeper, Radisson Blu Hotel, Haridwar

Exclusive Interview |  Sanjay Dogra, Executive Housekeeper, Radisson Blu Hotel, Haridwar

Editor: Two things you would like to change in the industry.

Industry needs to start looking at the sustainable operating procedures in a bigger way than what it is right now for customers and employees.

Multiskilling: I want to change the mind-set in terms of functionality of operational departments by introducing the service design concept of multi-skilling rather than specialisation in certain areas.

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