Nitin Tanwar takes on new role as Director of Rooms at Grand Hyatt Gurugram

Nitin will oversee the functioning of the rooms division and spearhead various functions like front office, housekeeping, reservations, and guest service

Nitin Tanwar has been appointed as the new Director of Rooms at the Grand Hyatt Gurgugram. Over his 17 years in the hospitality industry, Nitin has transcended from Front Office Manager to Director of Rooms, exemplifying his exceptional leadership and strategic planning skills.

In his role as Director of Rooms at Grand Hyatt Gurugram, Nitin will be responsible for the overall functioning of the rooms division and will spearhead various functions like front office, housekeeping, reservations, and guest service. He will pioneer efforts to uphold the hotel’s commitment to quality and service excellence.

He began his career in the hospitality industry with brands like Trident and The Leela, where he demonstrated skill in managing room segments and operational functions to optimise guest satisfaction and build enduring client relationships.

“We firmly believe that Nitin’s experience and strong relationships will play a key role in the hotel’s success, thereby enhancing the broader business strategy by fostering the growth and well-being of the entire workforce,” mentioned Tarun Seth, General Manager of Grand Hyatt Gurugram.

Tanwar’s appointment takes effect immediately, and he is well-prepared to steer the hotel’s significant departments by ensuring they align with the Grand Hyatt Gurugram’s focus on guest satisfaction, guest experience, pet-friendly features, and room quality.

JW Marriott Mumbai Juhu Announces the Elevation of Abhishek Singh to Director of Rooms.

Mumbai, September, 2024:  JW Marriott Mumbai Juhu is delighted to announce the elevation of Abhishek Singh to the role of Director of Rooms. This appointment marks a pivotal moment in Abhishek’s journey with Marriott International, where he has consistently exemplified exceptional leadership and an unwavering commitment to excellence.

Bringing over 12 years of extensive hospitality experience, Abhishek Singh has been a valued member of the Marriott family since 2019. His comprehensive understanding of hotel operations have consistently driven the implementation of efficient and effective processes, significantly contributing to the success of the organization.

In his previous role as Front Office & Loyalty Manager, Abhishek was instrumental in elevating guest satisfaction scores through the Medallia Guest Voice platform. He ensured that all Front Office operations aligned seamlessly with Marriott's strategic plans and stringent standards, while successfully collaborating with the revenue management team to achieve optimal occupancy. 

Prior to JW Marriott Mumbai Juhu, Abhishek demonstrated a consistent record of success at some of the industry’s most prestigious establishments, including The Oberoi New Delhi, Novotel & Ibis Techpark Bangalore, and The Taj Mahal Palace Mumbai.

As the new Director of Rooms, he will lead a diverse team of Front Office, Spa, and Gymnasium associates, while strategically recruiting and developing talent within the divisions. His deep-rooted understanding of the brand’s ethos and strategic vision will undoubtedly contribute to enhanced revenue, elevated guest experiences, and improved occupancy rates at JW Marriott Mumbai Juhu.

JW Marriott Mumbai Juhu looks forward to supporting Abhishek in his new role as he takes on this advancement in his career, along with expanded responsibilities.

Hilton Chennai appoints Ajay Gupta as Director of Rooms

Hilton Chennai appointed Ajay Gupta as the new Director of Rooms. Ajay Gupta’s journey spanning 19 years with some of the top hospitality brands has been marked by his dedication to providing exceptional guest experiences and his ability to lead and motivate teams to achieve peak performance.

Before joining Hilton Chennai, Ajay held various leadership positions, demonstrating his expertise in general administration, facility management, vendor development, front office operations, housekeeping, security, spa, health club management, travel desk, engineering, and overseeing food and beverage operations.

Ajay excelled in managing the front office, housekeeping, and security operations in his previous role as Rooms Division Manager at Double Tree by Hilton Agra. He achieved outstanding results, such as a 104% Review Site Index (RSI) score and consistent achievement of SALT targets. His leadership contributed to significant improvements in property conditions, brand standard cleanliness scores, and employee morale.

Ajay has been recognised with numerous awards for his innovative contributions and leadership excellence, including the Innovation Champion Awards for two consecutive years (2022 and 2023) and the Leader of the Year Award in 2023. His participation in Hilton’s SHINE 1 Leadership Development Programme further underscores his commitment to continuous learning and professional growth.

Ajay Gupta commented on his new role, “I am thrilled to join the esteemed team at Hilton Chennai. I look forward to contributing to the continued success of this iconic property and enhancing the guest experience by fostering a culture of excellence and innovation.”

JW Marriott New Delhi Aerocity welcomes Neha Kapoor as Director of Rooms

New Delhi May, 2024 - JW Marriott New Delhi is delighted to announce the appointment of Neha Kapoor as its new Director of Rooms. Ms. Kapoor brings a wealth of experience to this role, boasting over 14 years of success in the hospitality industry. Throughout her career, she has consistently demonstrated a commitment to driving guest satisfaction, revenue growth, and operational excellence.
 
Having received prestigious accolades such as the BW Hotelier – Director of Rooms award (East) for 2023 and the Hotelier India – Best Front Office Manager award for 2021, Neha brings a proven ability to drive results. Her career spans across renowned hospitality brands, where she consistently demonstrated outstanding leadership and achieved remarkable milestones.
 
In her most recent position as Director of Rooms at the JW Marriott Kolkata, Ms. Kapoor spearheaded all aspects of the rooms division. This included overseeing room inventory management, guest experience, and maintenance. A seasoned leader with a passion for hospitality, Ms. Kapoor is highly respected within the industry for her exceptional skills across various areas. Her comprehensive understanding of both rooms and engineering operations allows her to ensure seamless guest experiences while maintaining the highest standards of quality and comfort. A champion of guest satisfaction, she boasts a proven track record of exceeding expectations. Ms. Kapoor is also a strategic thinker with a keen focus on maximizing revenue and profitability, while her natural leadership abilities inspire and motivate her team members to achieve their full potential.
 
In her own words, Neha Kapoor shares, "My vision is to curate an unparalleled guest experience defined by impeccable service, exquisite comfort, and unwavering attention to detail. With a dedication to innovation and personalized hospitality, we strive to exceed every expectation, creating unforgettable moments that resonate long after our guests depart. Our commitment to excellence ensures that each stay is not just a stay, but a transformative journey of indulgence, sophistication, and genuine warmth."
 
With Ms. Kapoor's leadership at the helm, the hotel aims to continue its legacy of providing exceptional service and exceeding guest expectations for years to come.