Pride Plaza Hotel Aerocity, New Delhi Appoints Mr. Ujjawal Tyagi as Front Office Manager

Pride Plaza Hotel Aerocity, New Delhi, proudly announces the appointment of seasoned industry professional, Mr. Ujjawal Tyagi, as the Front Office Manager. Mr. Tyagi, with an illustrious 17-year career in the hospitality sector, assumes his role, contributing a wealth of experience to enhance the hotel's guest services at Pride Plaza Hotel Aerocity, New Delhi.

Mr. Ujjawal Tyagi's experience and proven expertise in the hospitality industry make him well-equipped to lead the Front Office team, ensuring a seamless guest experience through exceptional interpersonal skills, attention to detail, and a commitment to upholding high standards of customer service, resulting in memorable stays.

In his 17-year jouney, Mr. Ujjawal Tyagi began his career as an Airport Representative at Crown Plaza Gurugram, showcasing dedication and skills that earned him successive promotions, ultimately reaching the position of Team Leader.  Continuing at Hyatt, where he transitioned to the Front Office, undergoing comprehensive training across various departments in the hospitality sectors Mr. Tyagi in less than a year, was promoted to Assistant Front Office Manager .Ujjawal's career continued to ascend, achieving the position of Front Office Manager before joining Fairfield by Marriott. Now, as a seasoned professional, he has joined Pride Plaza Hotel Aerocity, New Delhi, as the Front Office Manager, bringing with him a depth of expertise to enhance the guest experience.

Pride Hotels Group has strategically positioned itself in approximately 56 exceptional locations across India, offering a total of 5,500 rooms, 102 restaurants, 152 banquet facilities, lawns, and conference halls. The group operates and manages a range of hotels under various brands, including "Pride Plaza Hotel," an Indian Luxury Collection; "Pride Hotel," conveniently located central business hotels; "Pride Resort," situated in mesmerizing destinations; mid-market segment hotels known as "Biznotel by Pride"; and a fresh concept of premium luxury serviced apartment stays, "Pride Suites." These brands have earned acclaim from celebrities, corporate clients, as well as domestic and international tourists.

Pride Hotels Group's current locations span New Delhi, Kolkata, Ahmedabad, Pune, Nagpur, Bengaluru, Chennai, Goa, Jaipur, Indore, Udaipur, Bharatpur, Mussoorie, Puri, Gangtok, Anand, Alkapuri, Manjusar (Vadodara), Sasan Gir, Dwaraka, Ambaji, Rajkot, Bhopal, Haldwani, Ranakpur, Rishikesh, Digha, and Rudraprayag, among others. Upcoming destinations include Daman, Bhavnagar, Surendranagar, Agra, Dwarka, Jabalpur, Gangtok, Bharuch, Nainital, Jim Corbett, Chandigarh, Dehradun, Lucknow, Varanasi, Rajkot, Kanpur, Neemrana, Mysore, Gurugram, Aurangabad, Halol, Yavatmal, Greater Noida, Motera (Ahmedabad), Lonavala, Ambaji, Veraval, Amritsar, and many more.

Mohit Kumar is now the Front Office Manager at Courtyard by Marriott Agra

Courtyard by Marriott Agra has appointed Mohit Kumar as the new Front Office Manager.  With a career spanning over 16 years in the hospitality industry and an impressive background in delivering impeccable guest services, Mohit is a valuable addition to the hotel's leadership team.

Mohit’s journey in the hospitality industry began in 2007 with ITC Mughal Agra. Over the years, he worked with some of the leading brands including Taj Hotels, The Lalit, Pride Plaza Aerocity, and Radisson Hotel Group amongst others. His last assignment prior to joining Courtyard by Marriott Agra was with Clarks Amer Jaipur. 

As the front office manager, Mohit’s focus will be on elevating the hotel's guest satisfaction index and ensuring delightful experiences for all guests. His people-centric approach will undoubtedly foster a warm and welcoming environment for guests. 

InterContinental Marine Drive, Mumbai appoints Santosh Thorat as their New Front Office Manager

InterContinental Marine Drive, Mumbai, renowned for its commitment to unparalleled luxury and exceptional guest experiences, is thrilled to announce the appointment of Santosh Thorat as the new Front Office Manager. 

With an illustrious career in the hospitality industry Santosh Thorat brings a wealth of expertise and a proven track record of elevating guest services to new heights. A Hotel Management graduate of Mumbai University, Santosh started his Front Office Career with Renaissance Mumbai Convention Centre Hotel and has worked with renowned hospitality brands like Marriott Premium and Select Service Brands, Four Points by Sheraton, and more for over a decade. His extensive background in managing front-of-house operations aligns seamlessly with InterContinental Marine Drive, Mumbai’s dedication to delivering a world-class experience for its esteemed guests. 

At InterContinental Marine Drive Mumbai, Santosh will be responsible for overseeing the front office operations, ensuring seamless check-in and check-out experiences, and spearheading initiatives to enhance guest satisfaction. His expertise is expected to play a pivotal role in maintaining and furthering the hotel’s reputation as a premier destination for luxury and sophistication. 

Santosh expressed enthusiasm about joining InterContinental Marine Drive, stating, "I am honoured to be a part of InterContinental Marine Drive’s esteemed team. The commitment to excellence and the dedication to providing an unparalleled guest experience align with my professional values. I look forward to contributing to the continued success and reputation of the property.  

Hyatt Regency Chennai is pleased to announce the promotion of Prajeesh Nair as Front Office Manager.

Chennai, February 2023 – Hyatt Regency Chennai is pleased to announce the promotion of  Prajeesh Nair as Front Office Manager. He will be responsible for overseeing the front office  operations, quality services in guest satisfaction while ensuring service standards for business  excellence.  

He has over 20 years of experience in the hospitality industry with brands, such as ITC, Marriott  and Hyatt; Prajeesh possess good leadership skills and is capable of working as part of a team  in a professional and fast-paced environment. He has good project leadership abilities and  personal management skills with strong expertise in the hospitality sector.  

At Hyatt Regency Chennai, he will be responsible for overseeing the front office operations,  quality services in guest satisfaction while ensuring service standards for business excellence. Prajeesh places a great emphasis on training associates on the job and harnessing their talents.  He is a dedicated professional with the drive and skillset to excel in a fast paced leadership role  enhancing a company’s ability to improve customer retention rate and growing revenues. 

On a personal level, he is passionate about playing Cricket and Table tennis and loves to explore  the local market and the unexplored destinations.

Novotel Visakhapatnam Varun Beach Appoints Nitin Gosain As their new Front Office Manager

Visakhapatnam: Novotel Visakhapatnam Varun Beach recently appointed Nitin Gosain as the new front office manager. The property, which is located along Visakhapatnam's serene coastline and has a view of the Bay of Bengal, is eager for Mr. Gosain to join the team. Nitin Gosain brings a decade's worth of experience in front office operations and has accomplished many milestones, such as being an ACDC Champion and being awarded Manager of the Year 2014–15, along with undergoing service excellence workshops and many more.

In his new role, Mr. Gosain will be responsible for cultivating professional connections with guests in order to encourage customer retention, alongside developing strategies to achieve goals and budget targets in full compliance with both internal and external audit recommendations. Additionally, he will be tasked with overseeing and managing the day-to-day operations of the customer service team, ensuring that all team members are trained and equipped to provide exceptional service to guests. Furthermore, he will be responsible for monitoring guest feedback and using it to continuously improve the customer experience. As the front office manager, Mr. Gosain will be working closely with other departments to ensure seamless integration and cooperation in achieving the overall goals of the organization.

Prior to this opportunity, Nitin Gosain had a diverse career in the hospitality industry, having worked on brands such as Pullman and Novotel New Delhi Aerocity, Accor Hotels, and the Taj Hotels group of resorts and palaces. Alongside his operational duties, Mr. Gosain will have a significant impact on financial management and coordination at the hotel.

Ravi Rai, the Cluster General Manager of Novotel Visakhapatnam Varun Beach, The Bheemili Resort managed by Accor, and Novotel Vijayawada, expressed confidence and stated, “Nitin Gosain will be a valuable asset to their team and ensure high guest satisfaction while making them feel at home. With his decade of knowledge and his expertise and passion for the industry, we are sure he will be a resource to the hotel as well as to the department”

Hotel Le Meridien Nagpur is pleased to announce the appointment of Eugeen Raj Khalkho as Front Office Manager

 Spanning 13 years in the hospitality industry, Eugeen has managed the Front Office department across levels in flagship hotels in India. He started his hospitality journey with “Starwood Hotels & Resort Worldwide”. Eugeen has achieved recognition for his leadership dedication and hand on approach to proficiently handling people in the area of Front Office to consistently generate efficacy in Operations.

Eugeen has previously worked in Starwood Hotels & Resorts Worldwide, The Westin Hyderabad, Four Point by Sheraton Bengaluru, Accor Hotels, and Novotel Kolkata. In his last role, he was the Assistant Front Office Manager in Novotel Kolkata Hotel and Residence. 

He did a B.Tec Higher National Certificate: Aviation Hospitality And Travel Management From Frankfinn Institute of Airhostess Training – Hyderabad, then did his Hotel Management from the Indian Institute of Management & Planning – Nagpur.