Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) proudly welcome Pallavi Sharma as their esteemed Front Office Manager

Hyderabad, April 2024 –Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) are delighted to announce the appointment of Pallavi Sharma as the new Front Office Manager. With over a decade of remarkable experience in the hospitality industry, Pallavi Sharma brings a wealth of expertise and dedication to her new role.

Having served with distinguished brands such as Accor, InterContinental Hotel Group, Carlson and Clarks Group of hotels, Pallavi Sharma's extensive background underscores her unwavering commitment to delivering exceptional guest experiences and seamlessly managing operations. Known for her passion for hospitality and innovative service delivery approach, Sharma's appointment resonates with the vision of Novotel Hyderabad Convention Centre and HICC to elevate guest experiences to new heights.

In her role as Front Office Manager, Pallavi will lead the front office team, ensuring strict adherence to established quality and service benchmarks while striving to elevate guest interactions to unparalleled levels of excellence. Her strategic thinking, coupled with her dedication to service excellence and her innate ability as a team player, positions her to drive service enhancement initiatives and consistently surpass guest expectations.

Mr. Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre, expressed his excitement, stating, "We are thrilled to welcome Pallavi to our team. With her exceptional skills in guest relations and proven leadership, I am confident that Pallavi will undoubtedly contribute to ensuring seamless operations and delivering outstanding service to our guests."

Sharing her enthusiasm, Pallavi Sharma remarked, "It's an honour for me to join the family of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre. I'm ready to embrace this new challenge wholeheartedly. I look forward to working alongside the team to curate unforgettable experiences for our guests."

Beyond her professional endeavours, Pallavi's interests include playing the keyboard, bike riding, and writing poetry, which add layers to her dynamic personality.

Mercure Hyderabad KCP appoints Suraj Kumar Gupta as Front Office Manager

Hyderabad, April 2024 - Mercure Hyderabad KCP announced the appointment of Mr. Suraj Kumar Gupta as the new Front Office Manager for the property. In his new role, Suraj will spearhead the maintenance of established quality and service standards while adeptly managing the front office operations to ensure an unparalleled guest journey. With his innovative approach, Suraj is committed to enhancing service standards and values, thereby exceeding guest expectations.

With over a decade of experience in the hospitality industry,  Suraj is poised to leverage his expertise in elevating guest experiences at Mercure Hyderabad KCP.  He has worked with a few of the leading hospitality chains such as Aloft Whitefield Hotel, Bangalore Novotel & Ibis Bengaluru ORR, Novotel & Ibis Chennai OMR, and The Park Hotels Chennai.

Mr. Parag Shah, General Manager of Mercure Hyderabad KCP said “We are thrilled to welcome Mr. Suraj Kumar Gupta to the Mercure Hyderabad KCP family. With his proven track record and passion for hospitality, we are confident that he will enhance our service standards and contribute significantly to our continued success."

Speaking on his appointment, Mr Suraj Kumar Gupta said, "I am thrilled to join the exceptional team at Mercure Hyderabad KCP. It's an honour to contribute to the property's legacy of service excellence and work towards creating unforgettable experiences for our guests. Together, we will ensure that every guest feels welcomed and valued throughout their stay."

Novotel Visakhapatnam Varun Beach Appoints Nitin Gosain As their new Front Office Manager

Visakhapatnam: Novotel Visakhapatnam Varun Beach recently appointed Nitin Gosain as the new front office manager. The property, which is located along Visakhapatnam's serene coastline and has a view of the Bay of Bengal, is eager for Mr. Gosain to join the team. Nitin Gosain brings a decade's worth of experience in front office operations and has accomplished many milestones, such as being an ACDC Champion and being awarded Manager of the Year 2014–15, along with undergoing service excellence workshops and many more.

In his new role, Mr. Gosain will be responsible for cultivating professional connections with guests in order to encourage customer retention, alongside developing strategies to achieve goals and budget targets in full compliance with both internal and external audit recommendations. Additionally, he will be tasked with overseeing and managing the day-to-day operations of the customer service team, ensuring that all team members are trained and equipped to provide exceptional service to guests. Furthermore, he will be responsible for monitoring guest feedback and using it to continuously improve the customer experience. As the front office manager, Mr. Gosain will be working closely with other departments to ensure seamless integration and cooperation in achieving the overall goals of the organization.

Prior to this opportunity, Nitin Gosain had a diverse career in the hospitality industry, having worked on brands such as Pullman and Novotel New Delhi Aerocity, Accor Hotels, and the Taj Hotels group of resorts and palaces. Alongside his operational duties, Mr. Gosain will have a significant impact on financial management and coordination at the hotel.

Ravi Rai, the Cluster General Manager of Novotel Visakhapatnam Varun Beach, The Bheemili Resort managed by Accor, and Novotel Vijayawada, expressed confidence and stated, “Nitin Gosain will be a valuable asset to their team and ensure high guest satisfaction while making them feel at home. With his decade of knowledge and his expertise and passion for the industry, we are sure he will be a resource to the hotel as well as to the department”