Zonetail Partners with Routier to Bring AI Contactless Multilingual Guest Messaging

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Routier announces an integration partnership with Zonetail Inc. (TSXV:ZONE, OTCQB:ZTLFF) that can enable 25,000+ Zonetail partnered hotels across North America to facilitate contactless mobile communication between guests, staff, and local businesses. Routier is a leading provider of AI-enabled hotel guest-engagement and omni-channel messaging solutions that connect guests and staff via SMS/text messaging, Instagram, Twitter, WhatsApp, WeChat, Facebook, Line, etc., and provides a unified dashboard to hotel teams to communicate with guests on their preferred messaging channel of choice. Zonetail is a mobile platform that connects guests to hotel amenities and services, as well as local businesses, such as restaurants, shops, attractions and other specialty services. These businesses pay Zonetail a fee to communicate with the highly valued, yet difficult to reach hotel guests. The advertising and transactional revenue generated, allows Zonetail to offer it's platform at no cost to its hotel partners.

Together, the joint Routier + Zonetail solution is providing a compelling business model and digital safety net for recovering properties in the wake of COVID-19. Guests can now engage with both hotel staff and the local neighborhood via the Zonetail Hotel Platform or through Routier's unified communications platform, MessageHub, while hoteliers use Routier's unified dashboard to respond to guest queries coming from the app channel or other messaging platform. As a multilingual guest concierge, request and guest satisfaction management tool, and maintenance-tracking platform, MessageHub enables recovering properties to maintain high quality guest-centric experiences that fully comply with social distancing concerns, regardless of reduced labor resources. Routier's AI Bot answers guests' requests or directs them to the relevant department to have a staff member resolve an issue in person. Property teams can utilize Routier's workflow to manage and track all guest and staff processes and communicate in 65 languages automatically.