Leading Hotels of the World Adds 12 Members

NEW YORK—The Leading Hotels of the World Ltd. (LHW) has added 12 new members to its portfolio. LHW’s fall collection is defined by their independence and their deep cultural connections within their destinations. Property additions include hotels around the globe that are set in restored monasteries, luxurious tented camps, expansive farm estates and even new waterfront masterpieces.

“It is my pleasure to welcome these 12 distinguished new members to our LHW community of more than 425 hotels around the world. Our newest additions embody our community’s commitment to being the leader of independent, luxury hospitality. The hoteliers within these properties demonstrate the creativity and agility that makes the experience of independent hotels so special,” said Shannon Knapp, president/CEO, The Leading Hotels of the World. “For more than nine decades LHW has been at the forefront of creating the highest standards that have set the bar for worldwide luxury hospitality. The passionate hoteliers of LHW have welcomed guests for generations with remarkable care and we are certain these 12 new members will continue this proud tradition of excellence.”

New to The Americas

Nobu Hotel Chicago (Chicago, U.S.)
Nayara Tented Camp (La Fortuna, Costa Rica)

New to Europe
Grand Park Hotel Rovinj (Rovinj, Croatia)
Relais San Maurizio (Santo Stefano Belbo, Italy)
Verdura Resort, a Rocco Forte Hotel (Sicily, Italy)
São Lourenço do Barrocal (Monsaraz, Portugal)
Abadia Retuerta LeDomaine (Sardon de Duero, Spain)
Anantara Villa Padierna Palace (Marbella, Spain)
La Reserve Eden au Lac Zurich (Zurich)

New to Asia
The Murray Hong Kong (Hong Kong SAR, China)
The Kahala Hotel Resort Yokohama (Yokohama, Japan)
Capella Bangkok (Bangkok)

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Hotel Sales Teams: Two Sales Tasks You Can Do This Week To Get Ready For The Rebound - By Doug Kennedy

About Doug Kennedy

Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry

Since 1996, Doug’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities

For most hotels in North America, the sales team is entering week three of the Covid19 disruption. The first week or so was just crazy, as salespeople from all market segments endured a frantic wave of cancelations and postponements.  Just as that wave was starting to pass, most sales leaders had to make the difficult move of furloughing or laying off sales staff to pare down the payroll costs

Rather than signing off work early, here are two sales-related tasks you can do right now to get ready for the rebound, with more to come soon in my future blogs published here.

1) Reach out personally to your key client contacts.Instead, use your time to connect personally one-to-one.  For your very top tier, long-term clients, consider a phone call during their local business hours. State upfront that you are just calling to check on them personally. For most clients, a personal email is the best medium. While it’s okay to start with a template for an opening and ending, be sure to include something in the first few sentences that shows the receiver it’s genuine, not generic.

2) Master the use of your sales CRM.  When travel fully reopens, the competition is going to be greater than ever for the leads that resurface first.  

Instead, they use a mixed bag of inefficient tools such as flagged emails, calendar appointments, post-it notes and handwritten notes scribbled on print-outs of RFP’s.  This is a great time to become hyper-organized so you can be efficient later when the pent-up demand breaks through the barrier.

Register for the online tutorials that most sales CRMs offer, or to schedule a screen-share meeting with a coworker or friend to share tips and tactics.  Clean-up your CRM “task lists” and eliminate the past-due ones that have been haunting you for too long now. Get with your system administrator and redo the “auto-tasks” that occur when business goes definite, so they match what you truly need, and don’t clog-up your future lists with red flags.

Radisson Hotel Group Names Jim Alderman CEO of The Americas

Radisson Hotel Group (RHG) has announced the appointment of Jim Alderman as Chief Executive Officer for the Americas. Alderman will be based in the company’s U.S. headquarters in Minnetonka, Minn. and will be responsible for the corporate offices and more than 680 hotels in the company’s portfolio throughout the Americas. He will report to Federico J. González, Chairman, Global Steering Committee for Radisson Hotel Group, as the representative of the company’s Board of Directors.

“As the COVID-19 pandemic evolves daily, Jim will immediately begin to provide guidance and support for addressing the needs of the business in the Americas while continuing to deploy appropriate resources to help maintain a healthy environment for our customers and team members,” added González.

Prior to joining ESA, Alderman held various senior leadership positions with Kimpton Hotels, Wyndham, Starwood Capital, IHG and Ernst & Young. With more than 34 years of experience in hospitality, Alderman has an extensive background in hotel and restaurant development, private equity fund investment, management contracts, franchises, public/private partnerships and investor relations