71-room Fairfield by Marriott Hotel opens in Whitewater

The Fairfield by Marriott Hotel Inn & Suites in Whitewater is now open. The Fairfield at 1242 W. Main St. operates as a Marriott franchise. The project was first announced in August 2018.

The new hotel features 71 rooms and additional amenities including an indoor swimming pool, fitness center, valet laundry services, and complimentary hot breakfast.

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www.bizjournals.com/milwaukee/news/2020/06/30/new-hotel-comes-to-whitewater.html

Marriott reveals another security breach: 5.2 million guests exposed

A Marriott International franchise property may have been the source of a data leak that compromised information on up to 5.2 million hotel guests The breach involved the login credentials belonging to two employees; the incident happened in mid-January and was discovered by Marriott in late February 2020. The intruder’s access has since been disabled.

The latest breach

The security breach was discovered when Marriott found that ‘an unexpected amount of guest information may have been accessed’ using the two aforementioned compromised employee credentials. Those logins have since been disabled and the company has been investigating the security breach, as well as increasing its monitoring

If there’s an element of good news regarding this latest Marriott data breach, it’s that for now, at least, ‘the company currently has no reason to believe’ that certain vital guest details were accessed, including things like driver’s license numbers, bank card info, PINs, passport data, or national ID information. Certain sensitive details were potentially exposed, however.

Going forward

Security breach involved things like gender, birth dates, work company, loyalty account points and numbers, email addresses, phone numbers, mailing addresses, and names.

Not the first time

This isn’t the first time Marriott has faced a large security breach. In early 2019, for example, the company revealed that up to five million unencrypted passport numbers belonging to hotel guests had been exposed by its system. That breach involved the Starwood reservation system and impacted up to 383 million guests who stayed at one of the properties before September 11, 2018.

We Will Travel Again - An Update from Marriott International CEO Arne Sorenson

I want to let you know how we’re focused on supporting the communities where our associates live and work. I also want to provide you with an update on our room cancellation policy and Marriott Bonvoy status and points expiration dates.

In the Community

Marriott understands that the pulse of the world beats as one to overcome COVID-19 and its devastating impact around the globe.  To that end, we have established the following programs to aid in the urgent fight against the pandemic.

With support from our credit card partners, American Express and JPMorgan Chase, Marriott has committed to provide $10 million worth of hotel stays for healthcare professionals leading the fight against COVID-19 in the United States. The initiative, called Rooms for Responders, will provide free rooms in some of the areas most impacted including New York City, New Orleans, Chicago, Detroit, Los Angeles, Las Vegas, Washington, D.C. and Newark, N.J. To implement this initiative, we collaborated with the American College of Emergency Physicians and the Emergency Nurses Association to match doctors and nurses with free accommodations at participating hotels.

In a separate effort for frontline healthcare workers, we have joined with a number of our hotel owners and franchisee partners to launch the Community Caregiver Program. This initiative, available in the United States, Canada, the Caribbean and Latin America, provides significantly discounted rates for first responders and healthcare professionals who want to book rooms at hotels in close proximity to the hospitals where they’re working. The rate is available on Marriott.com at nearly 2,500 hotels.

With both initiatives, our goal is simple – we want to support the frontline heroes who are selflessly supporting us.

For Our Customers

We remain committed to ensuring our customers experience flexibility during these challenging times, so we have further extended our cancellation policy and I wanted to give you an update on those changes.

For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.

For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between March 13 and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.

For Our Marriott Bonvoy Members

• Status Extension: We want you to be able to enjoy the status that you earned in 2019. With that in mind, the status you earned in 2019 will be extended to February 2022.

• Points Expiration: To provide you ample time to redeem points, the expiration of points will be paused until February 2021. At that time, your points will only expire if your account has been inactive for at least 24 months.

Marriott International Notifies Guests of Property System Incident

Hotels operated and franchised under Marriott’s brands use an application to help provide services to guests at hotels. At the end of February 2020, the company identified that an unexpected amount of guest information may have been accessed using the login credentials of two employees at a franchise property. The company believes that this activity started in mid-January 2020. Upon discovery, the company confirmed that the login credentials were disabled, immediately began an investigation, implemented heightened monitoring, and arranged resources to inform and assist guests. Marriott also notified relevant authorities and is supporting their investigations.

Although Marriott’s investigation is ongoing, the company currently has no reason to believe that the information involved included Marriott Bonvoy account passwords or PINs, payment card information, passport information, national IDs, or driver’s license numbers.

At this point, the company believes that the following information may have been involved for up to approximately 5.2 million guests, although not all of this information was present for every guest involved:

• contact details (e.g., name, mailing address, email address, and phone number)

• loyalty account information (e.g., account number and points balance, but not passwords)

• additional personal details (e.g., company, gender, and birthday day and month)

• partnerships and affiliations (e.g., linked airline loyalty programs and numbers)

• preferences (e.g., stay/room preferences and language preference)

  Marriott is sending emails to guests involved. Marriott has also set up a dedicated website (www.mysupport.marriott.com) and call center resources with additional information for guests. The call center resources can be reached by calling the numbers listed on the dedicated website. The email sent to guests and the website also contain a list of steps guests involved can consider taking and information about enrolling in a personal information monitoring service that Marriott is providing.