Hilton Debuts in Yala with Opening of Hilton Yala Resort
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Leading global hospitality company Hilton today announced the opening of Hilton Yala Resort, marking Hilton’s third flagship-branded property in Sri Lanka. Just outside Sri Lanka’s Yala National Park and surrounded by lush greenery, the resort provides an elevated escape for guests seeking adventure and relaxation, with a vast view that overlooks the Indian Ocean.
“We are delighted to welcome Hilton Yala Resort to our expanding portfolio across Sri Lanka and South East Asia,” said Alexandra Murray, area vice president and head of South East Asia, Hilton. "Through the resort’s immersive and rewarding experiences, which beautifully showcases Yala’s natural wonders, we are confident it will be a haven for guests looking to fully connect with nature, enabling them to embark on a journey of self-discovery like no other.”
Designed to immerse guests in the wonders of nature, the resort boasts striking architecture that draws from Yala’s natural beauty. The 42 stylish rooms, suites, and villas feature contemporary interiors that are decorated in neutral tones with safari chic accents and local artworks, which add subtle hints of the locale. Vast windows draw the eye to the resort’s natural surroundings which is home to an abundance of flora and fauna. Ground floor rooms feature private pools, which span from eight to 16 square meters, while those on the level above offer private hot tubs, providing a serene space for guests to unwind.
“Set in the best destinations around the world, each Hilton Hotels & Resorts property places guests at the centre of it all,” said Alexandra Jaritz, senior vice president, Brand Management, Asia Pacific, Hilton. “With its prime location at the edge of the country’s most popular national park, Hilton Yala Resort serves as a beacon for the brand in the region, extending more rewarding and enriching travel experiences to the world. We look forward to empowering guests to make the most of their getaway with renewing experiences that inspire and excite, all complemented by Hilton’s signature hospitality.”
Hilton Yala Resort’s guest experiences extend far beyond its perimeters. The resort offers an elevated and environmentally responsible safari experience - with locally trained rangers. This team of wildlife experts is dedicated to helping guests experience the best of Yala National Park through customizable, twice daily game drives. Each safari tour is dedicated to delivering enlightening and impactful educational sessions to bring about a stronger sense of awareness and appreciation of the wildlife and ecosystem.
The protection of Yala’s biodiversity and environmental sustainability is at the centre of Hilton Yala Resort’s ethos, with the resort designed to ensure the utmost care for the surrounding environment, ecosystem and local communities. Hilton is working with many local partners to advance efforts to preserve and protect local habitats and biodiversity as part of their destination stewardship efforts. An onsite animal research program has also been initiated under the support of microgrant funding provided by the Hilton Global Foundation, equipping rangers with the latest wildlife information, technology and necessary tools, such as solar-powered weather sensors, and night vision binoculars to monitor wildlife in and near the resort, helping them further understand and protect indigenous species. This research will be in collaboration with the Wildlife and Nature Protection Society (WNPS) Small Cat Advisory, Leopard Diary and the Wilderness and Wildlife Conservation Trust (WWCT) to better inform local conservation efforts.
“We are delighted that Hilton Yala Resort is dedicated to contributing to both conservation and economic opportunities for the communities in the vicinity. This is the first international hotel resort chain in the Yala locality and it will give a huge boost to responsible tourism. It is heartening to know the steps that Hilton Yala Resort has taken to conserve the biodiversity around the property. Being responsible in how the property is managed is very important. Sri Lanka needs responsible and sustainable tourism and we believe that a leading hotel chain such as Hilton will lead the charge in the Yala National Park to conserve the region ethically. We are especially glad to be partnering on wildlife research with the resort's ranger team and to be working on a longer-term project to collaborate with the farming community to protect wildlife across the Yala zone and expand the purchase of locally grown produce for the hotel. In addition, we are excited to be exploring the development of community education programs with the resort," said Jehan CanagaRetna, President of WNPS.
As part of Hilton’s efforts to advance its destination stewardship objectives and career advancement goals, the global hospitality company has also established a ranger academy program to increase the talent pool of qualified rangers in Sri Lanka and to provide meaningful employment and conservation opportunities for members of the local community. The program will be conducted by a Field Guides Association of Southern Africa-certified trainer. Upon completion of the program, successful graduates may be offered employment with Hilton Yala Resort.
Three exceptional restaurants stand unrivalled, spotlighting head chef Jerome Tissera’s repertoire of contemporary Sri Lankan cuisine, which feature predominantly locally sourced ingredients. Guests can explore the flavors of contemporary Asia at Dhira, the all-day dining establishment; Sandali, a premier dining destination known for its Western cuisine or indulge with cocktails at night at Vanya, while enjoying scenic views. For a truly memorable meal, guests can venture into the wild to experience Lanthaaruma, the resort's bespoke dining experience set between the lush jungle and the lapping waves of the Indian Ocean, where a fully customized menu of the freshest and highest quality ingredients is accompanied by sommelier-selected wines.
At the heart of the resort is the outdoor pool, which blends seamlessly with its breathtaking surroundings. The resort also features a fully equipped gym, and a state-of-the-art spa that sits beside the main building, providing relaxing treatments in a beautifully designed space. Hilton Yala Resort is part of Hilton Honors, the award-winning guest loyalty program for Hilton’s 22 distinct hotel brands. To celebrate the resort’s opening, Hilton Honors members will receive 10,000 bonus points with a minimum stay of three nights booked from now till December 1, 2023, when booking directly with Hilton.
Hilton Reports Second Quarter Results; Exceeds Expectations and Raises Full Year Outlook
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MCLEAN, VA - Hilton Worldwide Holdings Inc. ("Hilton" or the "Company") (NYSE: HLT) today reported its second quarter 2022 results. Highlights include:
Diluted EPS was $1.32 for the second quarter, and diluted EPS, adjusted for special items, was $1.29
Net income was $367 million for the second quarter, exceeding the high end of guidance
Adjusted EBITDA was $679 million for the second quarter, exceeding the high end of guidance
System-wide comparable RevPAR increased 54.3 percent, on a currency neutral basis, for the second quarter compared to the same period in 2021
System-wide comparable RevPAR was down 2.1 percent, on a currency neutral basis, for the second quarter compared to the same period in 2019
Approved 23,400 new rooms for development during the second quarter, bringing Hilton's development pipeline to 413,000 rooms as of June 30, 2022
Added 14,400 rooms to Hilton's system in the second quarter, contributing to 13,300 net additional rooms in Hilton's system during the period
Repurchased 3.6 million shares of Hilton common stock during the second quarter, bringing total capital return, including dividends, to $521 million for the quarter and $812 million year to date through July
Full year 2022 system-wide comparable RevPAR is expected to increase between 37.0 percent and 43.0 percent, on a currency neutral basis, compared to 2021; full year net income is projected to be between $1,146 million and $1,216 million; full year Adjusted EBITDA is projected to be between $2,400 million and $2,500 million
Full year 2022 capital return is projected to be between $1.5 billion and $1.9 billion
Hilton announces six new hotel openings in France
/As travel restrictions ease in France, Hilton is continuing its rapid expansion across the country with the launch of its Tapestry Collection by Hilton and Canopy by Hilton brands in Paris, as well as opening new hotels in Tours and Le Havre.
Tapestry Collection by Hilton will mark its entry in France with the openings of Le Belgrand Hotel Paris Champs-Élysées and Hotel Camille Paris Gare de Lyon in the coming months. Embracing the distinct culture of their local neighbourhoods, the hotels will join a global portfolio of almost 60 unique Tapestry Collection by Hilton properties, providing the perfect base for travellers looking for the authentic experience of an independent hotel. Having just opened its first hotel in Madrid this month, later this year the brand will continue its expansion across Europe with the opening of Se Catedral Hotel Porto and The Samuel Ryder Hotel St Albans.
Outside Paris, Hilton Garden Inn and Hampton by Hilton Tours Centre will be Hilton’s first hotels in the renowned Loire Valley region, providing an ideal base for leisure guests looking to explore everything the local area has to offer. Later in the year, Hilton Garden Inn Le Havre will also join the portfolio, bringing the total number of Hilton-branded hotels in France to 20.
The openings follow the recent debut of Canopy by Hilton Paris Trocadero, which opened in May.
As it prepares to welcome back international leisure guests, Hilton has seen searches for leisure stays rise across its existing portfolio, with popular destinations for summer including Hilton Evian Les Bains, Waldorf Astoria Versailles – Trianon Palace, Hilton Garden Inn Bordeaux and Grand Hotel des Sablettes Plage, Curio Collection by Hilton. Hilton.com data shows that last month, searches for staycation options in France more than doubled, with travellers eager to take a break and reconnect with family and friends. International traffic also increased by more than 75 per cent, suggesting strong demand from international visitors as restrictions continue to ease.
David Kelly, senior vice president, Continental Europe, said: “We are thrilled to be welcoming back leisure guests to our hotels across France in time for the summer season. After an incredibly challenging year, these six exciting openings—coupled with wider plans to open around 40 hotels across Europe before the end of the year—demonstrate the strength of the European market and our confidence in the industry’s recovery. We look forward to opening our doors to guests and further diversifying our portfolio, providing a range of options to empower domestic and international travellers alike to explore everything that this fantastic country has to offer.”
Canopy by Hilton Paris Trocadero
Opened in May
The newly opened 123-room Canopy by Hilton Paris Trocadero, designed by Jean-Philippe Nuel, features period architecture and touches of modern Parisian elegance, encouraging guests to feel as if they’re staying in a local’s historical apartment. Situated in the cultural hotspot of Paris’ 16th arrondissement, the vibrant, neighbourhood hotel is within two kilometres of the Arc de Triomphe, Trocadero Gardens and the Champs-Elysees and features a rooftop terrace and bar with sweeping views of the Eiffel Tower.
Hilton Garden Inn Tours Centre and Hampton by Hilton Tours Centre
Expected to open this Summer
Located on the banks of the Loire River and surrounded by the city’s shops, theatres and eateries, Hilton Garden Inn and Hampton by Hilton Tours Centre provide the perfect pitstop for guests looking to explore everything the city has to offer. The stunning new-build hotels form part of a major redevelopment project in the city centre, creating a contemporary, welcoming public space and spectacularly designed, modern facilities.
For those wishing to explore further ahead, Tours—known as the Gateway to the Loire Valley—provides easy access to the famous Loire Valley Chateaux and vineyards, many of which can be reached within an hour from the hotels.
Both hotels feature modern, airy guestrooms, many of which offer stunning views over the Loire River. Guests at Hilton Garden Inn Tours Centre can feast on fresh and seasonal produce at the hotel’s onsite restaurant, Babette.
Le Belgrand Hotel Paris Champs-Élysées
Expected to open this Summer
Taking its inspiration from the historical beauty and elegance of the City of Light, the 46-room Le Belgrand Hotel Paris Champs-Élysées promises a truly authentic Parisian stay. From original artwork exclusively curated by French artist Christophe Bonacorsi to bronze night lamps designed by French artist Jean Pierre Viot, the hotel reflects the rich culture of France’s capital city.
Tucked away just minutes from some of the city’s most famous streets, guests can explore the delights of the Champs-Élysées, visit the Eiffel Tower or the iconic Arc de Triomphe or spend the day admiring some of the most famous pieces of art in the world at the Louvre. After a busy day of sightseeing, the cosy lounge and bar and beautifully landscaped garden in the inner patio provide a sanctuary for guests to relax and unwind.
Hotel Camille Paris Gare de Lyon
Expected to open this Autumn
Anchored in its local environment, the 56-room Hotel Camille Paris Gare de Lyon exudes Parisian charm, featuring timeless, elegant décor throughout its public areas and freshly renovated modern bedrooms and suites. The hotel’s stunning glass-roofed atrium gives a warm welcome to guests, providing a place to relax whilst enjoying a drink and selection of locally sourced dishes.
Nestled amongst the shops and restaurants of the 12th arrondissement and just a kilometre from the famous Place de la Bastille, Hotel Camille Paris Gare de Lyon provides a perfect “pied-à-terre" to unpack for a night, a weekend or a longer stay. Whether strolling through the streets of Paris to discover its famous landmarks or stopping off between business meetings, the hotel is the ideal base from which to explore the City of Light, with famous sights such as Notre Dame Cathedral just a 20-minute walk away.
Guests at the hotels can travel with peace of mind from check-in to check-out with Hilton CleanStay. New standards include a Hilton CleanStay Room Seal to indicate that a room has not been accessed since being thoroughly cleaned and disinfected, increased frequency of cleaning of all public areas and flexible housekeeping options.
All the hotels are part of Hilton Honors, the award-winning guest-loyalty programme for Hilton’s 18 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, exclusive member discounts, free standard Wi-Fi and access to the Hilton Honors mobile app.
Hilton Honors members can redeem Points using the Points Explorer tool. All hotels offer fully flexible booking options with free changes and cancellations, with most giving guests flexibility to change or cancel up to 24 hours before their arrival day.
Hilton aims to nearly quadruple KSA hotel network by 2025
/The Hilton Garden Inn Riyadh Financial District is the latest opening in Saudi Arabia by the famous US hotelier, but the company has big plans in the pipeline for the Kingdom, including more than 40 new properties and the recruitment of thousands of Saudi professionals.
“Saudi Arabia is an important market for us,” Jochem-Jan Sleiffer, president of Hilton Middle East, Africa and Turkey, told Arab News. “We’re trying to expand all of our different brands as much as we can in the right cities.”
Hilton — which has a regional office in Jeddah — today has 18 brands across 119 countries, and more than 6,500 properties worldwide. The Middle East now has 61 Hilton hotels with 85 more in the pipeline, 41 of which will be in Saudi Arabia over the next three to four years.
“If I look at Saudi Arabia, at all the cities, every country should at least have a Hampton or Garden Inn,” Sleiffer said. “Mid-market hotels should be in every city in Saudi Arabia, and currently there is more demand for hotels than there is supply.”
The Waldorf Astoria, Hilton’s most luxurious brand, has operated in Jeddah for many years, alongside the likes of brands including Conrad, Hampton and DoubleTree. On deciding which brand to introduce in a given city, Sleiffer said that an analysis of the market and a future forecast is necessary to understand the demographics of potential guests.
Of the 41 pipeline projects, most will be “upscale,” like DoubleTree, while others will cater to the mid-market segment, like Garden Inn. “This is where the bulk is, the upscale and mid-market. Pre-pandemic, Saudi Arabia has had strong demand in the business segment and religious tourism, but now the leisure demand is much bigger,” he said.
With international travel having restarted in the Kingdom on May 17, Sleiffer said that people are desperate to travel again and go to places they have not been before, like Saudi Arabia.
“In the next two years, we expect to hire about 2,000 people. Over the next 10 years, 10,000 people — half of which will be Saudis. I want Saudis to run these hotels. We have training programs and we have a Hilton university which has more than 5,000 online training courses.”
The Hilton president said that according to figures from the World Travel and Tourism Council, one in 10 jobs are in hospitality and tourism, but added: “Saudi is low where that’s concerned, so we need to bring it up here as well. It will come up, I have no doubt — take Hilton Riyadh as an example, where 44 percent of current staff is Saudi.”
Demand is certainly there, as a survey in December commissioned by The Red Sea Development Co. found that about nine in 10 young Saudis surveyed said they would be keen to work in the tourism and hospitality sectors, compared to 77 percent who said they were interested in a job in petrochemicals.
When the pandemic hit more than a year ago, Hilton shifted its focus to three things: The safety of staff and customers, the community around hotels, and property.
This involved postponing investment deals to help preserve cash, adapting to safety protocols, and making layoffs where necessary. However, as vaccination rates picked up, Hilton has been begun rehiring at an accelerated rate, Sleiffer said.
“We put emphasis on the touchpoints in the room, the light switches, and the remote controls. We developed Hilton CleanStay and Hilton EventReady for meetings,” he added.
Mobile check-in and digital key — developed by Hilton before the pandemic — has been a significant feature that has decreased interactions between staff and customers, reducing the potential spread of coronavirus.
Sleiffer also hopes to expand the Hilton brand to the Kingdom’s megaprojects, such as NEOM and the Red Sea Project.
“There’s more coming,” he said, mentioning his excitement about the upcoming Formula One race in Jeddah in December this year, where Hilton is serving as the official sponsor of McLaren Racing.
Hilton posts improved Q1 results, cuts losses in half - Net loss in the quarter was $109 million compared to $225 million in Q4 2020
/Hilton has revealed its Q1 2021 results, and while losses are still in the millions, they are drastically less than Q4 2020.
Net loss in the quarter stood at US$109 million, well below the net income of $18 million in Q1 2020, but above the $225 million loss in the final quarter of the pandemic-struck 2020. Hilton also outperformed fellow US hotel group Hyatt, which saw losses amount to $304 million in Q1 2021.
System-wide comparable RevPAR shows a similar story, decreased 38.4 percent YOY, though still up from the 59.2 percent drop seen by the end of December last year. ADR and occupancy rates fell 23 and 11 percent respectively in Q1 2021, clocking in at $105.38 and $43.9. Adjusted EBITDA was $198 million for the first quarter
Looking at the MEA region specifically, it outperformed Europe across the board, with occupancies hitting 42.6 percent compared to 19.3 percent in Europe; ADR hitting $124.56 compared to $81.59; and RevPAR hitting $53.12 compared to $15.74.
21 New Hilton Properties to Visit in 2021
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An unprecedented year is finally nearing its end, and people across the world are hopeful that 2021 will usher in a return to normalcy – not just in our daily routines but our travel plans.
COVID-19 has touched all of our lives in large and small ways, limiting how we have interacted with others and how we moved around – or, in many cases, didn’t. That has led to an enormous pent-up demand for travel. A new survey commissioned by Hilton shows that 81% of Americans, 70% of Brits and 84% of Chinese respondents say that they are missing the opportunity to create new travel memories due to COVID-19 restrictions.
The “To New Memories” survey found that 90% of Americans and 95% of Chinese believe their country is facing a travel memory deficit. In 2021, it seems, consumers plan to make up for the trips they missed amid the pandemic. In fact, 66% of Americans and 60% of Chinese say they will quit putting off “bucket list” trips in the future. Meanwhile, 57% of Brits are already planning trips in 2021.
As we emerge from a grim year and enter a hopeful one – with long-delayed visits to loved ones and unforgettable experiences on the itinerary – here are Hilton’s 21 amazing travel destinations and places to stay.
Hilton named as global industry leader in sustainability by DJSI for second consecutive year
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Hilton has been named the global industry leader in sustainability for the second consecutive year on the Dow Jones Sustainability Indices (DJSI), the most prestigious ranking for corporate responsibility and sustainability performance.
As the industry leader in hotels, resorts & cruise lines, the company earned top scores across the assessment’s three key areas including governance & economic, environmental and social performance. This marks the fourth consecutive year Hilton has been recognized for sustainability leadership through inclusion on the Dow Jones Sustainability World Index and North America Index.
“In a year where the hospitality industry has been severely impacted by the COVID-19 crisis, we have stayed true to our founder’s noble premise that travel can make the world a better place,” said Kate Mikesell, vice president, global corporate responsibility, Hilton. “We believe the need for corporate responsibility leadership is more critical now than ever before, and we are proud to be recognized by DJSI for our efforts to redefine sustainable travel and tourism.”
As a key component of recovery from the global crisis, Hilton has reaffirmed the company’s commitment to its bold Travel with Purpose 2030 Goals to cut its environmental footprint in half and double its social impact. These goals, which were established in 2018, align with the United Nations Sustainable Development Goals and drive Hilton’s positive impact through its operations, supply chain, and communities. Hilton is dedicated to fighting climate change and is proud to have been the first major hotel brand to set science-based carbon reduction targets in line with the Paris Climate Agreement.
This year, Hilton’s efforts have included a focus on helping communities recover from the impact of the COVID-19 pandemic. The company’s efforts included partnering with American Express to donate up to 1 million hotel room nights to frontline medical workers, working with food donation to open up hotel kitchens to feed those in need, and creating new virtual volunteer opportunities for its Team Members. Along with Hilton’s rapid response to the global pandemic, the Hilton Effect Foundation recently announced its 2020 grants which support organizations around the world dedicated to helping vulnerable communities recover from COVID-19. Through these grants and other donations, the Foundation has invested more than $1 million to addressing the pandemic.
Hilton: When Recruiting Talents We Focus On Soft Skills Like Teamwork
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What experience and skills do hospitality organizations look for when hiring graduates? What elements should a good resume of young professionals contain?
We spoke with Leonie Trottmann (HR) from the Hilton Garden Inn in Davos, Switzerland.
What skills and qualities do you value most when hiring new employees?
When hiring graduates, we focus primarily on the personality. We look for charisma and self-confidence, a deep understanding of service orientation and the ability to work in a team.
But besides soft skills, abilities like foreign languages and IT knowledge are also very important to us.
What are the characteristics of a good resume for new graduates?
It is important for us to see in the resume that the graduate feels comfortable in different hotel areas and works well in a team.
Since our hotel is located in the mountain area and attracts active vacationers, we are also consciously looking for active employees who feel comfortable outdoors and can achieve satisfaction and a good work-life balance in their free time. Not only the guests but also the employees should feel comfortable with us.
How important is practical experience for career starters?
Besides theoretical knowledge, practical experience is very important. This strengthens the ability to grasp interrelationships in the company with logic and the self-confidence in dealing with people. When starting a career, it is an advantage to have some initial experience already.
What do you think makes graduates of the EHL Passugg particularly interesting for employment?
We especially appreciate the strong foundation in theory and practice of graduates of EHL Passugg. But it is also an advantage for us as an alpine hotel that they speak the languages, feel comfortable in the Alps and are familiar with the Grisons region.
What advice do you have for young talents interested in a career in hospitality?
It is important to gain a lot of practical experience and start lifelong learning.
"You should first get to know different companies, from 5-star hotels to small private hotels, gain valuable experience and feel confident in different hospitality areas before focusing on one area and building your career."
Hotel management school's provide exactly this, the insight into different companies and areas.
NexGen Hotels to Build Its First Home2 Suites by Hilton
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NexGen Hotels will break ground on its first Home2 Suites by Hilton this April. The property will be located at 1700 S. Higgins Rd. in Des Plaines, Illinois which is less than four miles from O'Hare International Airport
The $16 million, the five-storey hotel has 107 suites and is scheduled to open the summer of 2022. NexGen Hotels is the general contractor and developer for the 63,000-square foot property. Origination Design based in Alpharetta, Georgia is the architect, and Genuine Hospitality Group located in St. Louis, Missouri will manage the hotel.
Home2 Suites by Hilton is designed for both short-term and extended stay guests seeking eco-friendly experiences. The property features spacious suites complete with fully equipped kitchens, outdoor lounge and patio areas, an indoor saltwater pool plus a combination fitness and laundry facility called Spin2 Cycle.
Hampton Inn & Suites Keller Town Center
/Key Take Away
TI Group, Inc. and Hotel Equities announced the Hampton Inn & Suites by Hilton- Keller Town Center and welcomed local dignitaries and VIPs, including Hon. Pat McGrail, Mayor of Keller, Mark Hafner, Keller City Manager, and long-time Keller developer Douglas Gilliland with TI Group, Inc. along with many other dignitaries to celebrate the property's grand opening.
Located at 200 Town Center Lane, Keller TX 76248, the hotel is uniquely positioned in the heart of the city. The property is owned by TI Group, Inc. and managed by Hotel Equities
For More Information
Region overview: Europe to welcome 300,000 new hotel rooms
/Key Take Away
With hotels finally reopening after the COVID-19 crisis and demand picking up again around the world, confidence is rising that the hotel industry could soon return to its pre-crisis growth trajectory.
As of late May, 1,675 hotels are in the pipeline, adding another 292,924 rooms to Europe’s hotel offering.
Hilton is expanding aggressively in Europe, and consequently, four of its brands are represented in the list of Europe’s top 10 fastest growing hotel brands.
Radisson Blu Hotels & Resorts, which has 20 hotels in its pipeline, followed by Radisson Blu Hotels & Resorts and Scandic hotels with 18 upcoming openings each.
For more information
tophotel.news/region-overview-europe-to-welcome-300000-new-hotel-rooms-construction-report/
Latin America’s Hotel Construction Pipeline Remains Sluggish at the Close of the First Quarter of 2020
/In the recent Latin America Hotel Construction Pipeline Trend Report, analysts at Lodging Econometrics (LE) state that the total construction pipeline stands at 702 projects/124,050 rooms, down 2% by projects and up less than 1% by rooms, year-over-year (YOY).
In the first quarter of 2020, 22 new hotels/3,825 rooms opened throughout Latin America, while new project announcements into the pipeline recorded a new all-time low of 36 projects/3,596 rooms
Mexico leads Latin America’s construction pipeline with 222 projects/40,639 rooms. Next is Brazil, standing at 137 projects/22,607 rooms. Peru follows with 41 projects/5,702 rooms; Colombia is next with 36 projects/5,899 rooms and then the Dominican Republic with 33 projects/8,105 rooms. Collectively, these five countries account for 69% of the rooms in the total pipeline.
Cities in Latin America with the largest pipelines include Lima, Peru with 31 projects/4,691 rooms; Mexico City, Mexico with 26 projects/4,358 rooms; Cancun, Mexico with 23 projects/11,234 rooms; Sao Paulo, Brazil with 18 projects/3,294 rooms; and Guadalajara, Mexico with 18 projects/2,302 rooms.
Top hotel franchise companies in Latin America’s construction pipeline are Marriott International with 129 projects/22,571 rooms, AccorHotels with 98 projects/13,049 rooms, Hilton Worldwide at a record high 88 projects/12,345 rooms, and InterContinental Hotels Group (IHG) with 61 projects/7,116 rooms. These four companies account for 54% of the projects in the total construction pipeline.
The top brands in the pipeline are AccorHotel’s Ibis brands with 67 projects/8,868 rooms, Hampton by Hilton with 25 projects/2,952 rooms and Hilton Garden Inn with 23 projects/3,189 rooms. These are followed by Marriott’s Fairfield Inn with 17 projects/2,489 rooms and IHG’s Holiday Inn Express with 17 projects/2,075 rooms.
COVID-19 did not have a full impact on first quarter 2020 Latin America results reported by LE. Only the last 30 days of the quarter were affected. LE’s market intelligence department has and will continue to gather the necessary global intelligence on the supply side of the lodging industry and make that information available to our subscribers. It is still early to predict the full impact of the outbreak on the lodging industry.
Luxury Hotel Group Caves to Pressure, Returns $59 Million in Relief Funds
/Three publicly traded Texas-based hospitality firms that collectively received nearly $59 million in coronavirus relief funding and are tied to hotelier Monty Bennett announced that they would return the funds after Bennett earlier said he would not turn back the money.
Ashford Inc., Ashford Hospitality Trust, and Braemar Hotels & Resorts released a statement saying the return of Paycheck Protection Program loans under the $2 trillion coronavirus economic relief package stemmed from “the agency’s recently changed rules and inconsistent federal guidance that put the companies at compliance risk.”
The trio of luxury hotel real estate firms garnered scrutiny for receiving funds, one of the largest amounts delivered by the program, at a time when tens of thousands of small businesses are still locked out from receiving government assistance. Large companies like Shake Shack and Ruth’s Chris Steak House received, and later agreed to return, PPP funding
The Ashford Group of Companies still maintained they would keep the funds, part of a $660 billion program meant for small businesses to maintain payrolls through the ongoing economic crisis.
The group of companies asserted the nature of the hotel industry, where smaller ownership groups typically operate under the flag of a global brand like Marriott or Hilton, qualified them for PPP funds. Since mid-March, the companies have furloughed or laid off 90 percent of their workforce due to coronavirus hindering business. The Small Business Administration has not publicly released a list of PPP loan recipients, but Ashford claimed the hotel industry received less than 3 percent of the initial $350 billion round of PPP loans.
The promise to return the PPP funding comes after travel industry groups like the U.S. Travel Association and the American Hotel & Lodging Association called for the government to discourage unaffected businesses from applying for PPP loans. U.S. Treasury Secretary Steven Mnuchin said that the government will perform a full audit on any company taking out more than $2 million in the small business loan program.
The Ashford companies stated they would return all PPP funds by May 7.
'Hilton CleanStay with Lysol Protection' to Launch June 2020
/Hilton announced a new program to deliver a standard of cleanliness and disinfection in Hilton properties around the world. In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out
Hilton CleanStay with Lysol protection, as the program will be called in North America, will be a rigorous system that incorporates RB’s trusted know-how and scientific approach to cleaning practices and product offerings. Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols.
The goal of Hilton CleanStay is to provide guests with assurance and peace of mind when they stay at any of Hilton’s more than 6,100 properties representing 18 brands
Hilton CleanStay was developed to meet evolving consumer expectations during the COVID-19 pandemic. Research indicates that consumers have heightened concerns regarding hygiene on their journey, and trust in cleanliness standards will be critical to restarting travel
RB will bring key talent and Lysol experts in hygiene and disinfection to the multi-year partnership, leveraging over 130 years of science-based research and thought leadership to support awareness, training and education, and product delivery and systems. RB and Hilton are also exploring opportunities to expand the program into a global partnership.
While full details for the program are still in development and expected to be announced soon, hotel brand standards under consideration include:
Hilton CleanStay Room Seal: Add an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned.
10 High-Touch, Deep Clean Areas: Extra disinfection of the most frequently touched guests room areas – light switches, door handles, TV remotes, thermostats and more.
De-clutter Paper Amenities: Remove pen, paper and guest directory; supplement with digital or available upon request.
Focus on Fitness Centers: Improved guidelines for disinfecting the hotel Fitness Center, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time.
Clean and Clean Again: Increase the frequency of cleaning public areas.
Guest-Accessible Disinfecting Wipes: Provide stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.
Contactless Check-In: Hilton will double-down on its award-winning Digital Key technology for guests who desire to have a contactless arrival experience. Guests can check-in, choose their room, access their room with a digital room key and check-out using their mobile devices through the Hilton Honors mobile app at participating hotels. Hilton will continue to expand its Digital Key capabilities to common doors and access points throughout the hotels.
Innovative Disinfection Technologies: Hilton is exploring the addition of new technologies, like electrostatic sprayers – which use an electrostatically charged disinfecting mist – and ultraviolet light to sanitize surfaces and objects.
Major Brands Offer Relief in COVID-19
/Major global hotels brands have implemented a number of fee reducttions and relaxed several standards and initiatives amidst the coronavirus outbreak
Marriott
Fee Relief
50.0% credit for the fixed portion of the PSF for April and May ,with payment deferred until 9/1/20
60.0 -70.0% reductions in shared services costs ,including RMAS and Field Marketing
Cycle Renovations
Deferring all cycle renovations that are due in 2020 by one year
FF&E
Walving required funding of FF&E reserves for six months with ability to borrow FF&E for working capitals needs,with lender consent as needed
Brand Standards /Initiatives
Guest Satisfaction Surveys will be suspended for Wave 1,2020(1/1-6/30)
Deferred all brand and global initiatives with only mission -critial areas
Audits and PIPs
Brand Standard Audit activities are paused until 6/30/20 .This include BSAs asa well as audits for beverage and experientials
Meeting & Training
Paused all mandatory ,in-person,off-site training classes and will instead leverage Digital learing Zon
Hilton
Fee Relief
RMCC hotels -50.0%fee for 90 days for any hotels with occupancy <50.0% over that time period
Suspended RMCC hotels will receive a 75.5% fee reduction while out of operation
Temporary suspension of guest assistance intervention fees
Cycle Renovations
Awaiting Annoucement
FF&E
Does not have an FF&E reserve in franchise agreement
Brand Standards /Initiative
SALT scores have been suspended
Reassessing compliance dates for technology refreshes ,as well as suspending all OnQ refreshes for atleast 60 days
Deferring the launch of several product initiatives as well as extending compliance dates until further notice
Audits and PIPs
For any items due in 2020 -there is a potential to extend by 12 months
It will adjust the frequency to accommodate the current business climate,QA penalities waived for 2020
Meeting & Training
All in-person training will be put on hold until after June .Those who require training to do so via Hilton University online where appropriate
IHG
Fee Relief
Fee Relief and Fee deferral options from 3/1/20-5/31/20 (excluding KIpton Hotel & Restraurants )
SERVICE CONTRIBUTRION :50% discount throuGH 5/321 and deferrable for 90 days
Technology fee :25 .0 % discount 5/31
Cycle Renovations
Mid -cycle renovatios are deferred until 1/21
FF&E
Waiving FF&E and Capital reserve requirement through 12/31/20
Brand Standards /Initiative
Love scrores remain in operation
IHG will defer the publication of any new standard until 11/20
Relaxing brand standard in Multiple areas ,including F&B Operations,Training, Technology and Loyalty ,with compliance dates extented to later this year and others into 2021
Audits and PIPs
Any PIP milestone dates due between now and 12/31/20 ,will get a nine month extention to that due date
IHG is currently designing vir]tual touchpoints to support cleanliness and brand safely standard until 6/30/20
Meeting & Training
IHG will suspend all in-person training and move to all -virtual training sessions.Cancellation fees will be waived for current registered courses ,the training credit standard for hotels will be reduced by 25%
Hyatt
Fee Relief
Centralized Revenue Management Fee (applicable to all select service proporties participating in Hyatt’s CRM services)
50% relief in April and May or $775 per month .
Cycle Renovations
Deffering all cycle renovations that are due now through 6/30/21
FF&E
Deferring FF&E deposits for the remainder of 2020.Hotels may use the amount on deposit in replacement funds to cover general operating expenses ,which may be subject to lender approval
Brand Standards /Initiative
All brand initatives with budgetary implication will be postponed for the remainder of 2020
For hotels with temporary suspended operations post surveys will restart upon resuming business operations
For operating hotels -Hyatts surveys will restart on 5/31/20
Audits and PIPs
Will suspend formal brand standard audit activities for 2020,and will suspend PIPs,as approved by Hyatt,through 12/31/20
Meeting & Training
Suspended all in-person and off-site Hyatt meeting and training classes ,and will instead leverage Hyatt connect and digital training tools to conduct all manadotory and recommended training .
Zoom now worth more than American Airlines ,Expedia ,Hilton combined
/Teleconferencing app Zoom is now valued more than the market capitalization of three billion -dollar travel and hospitality companies in the US .As of April 17,Zoom had a market value of American Airlines ,Expedia and Hilton stood at $ 34 billion .
It gained over$200 million daily users in March during worldwide lockdowns.
Mandarin Orchard Singapore to Rebrand As Hilton Singapore Orchard
/OUE Limited and OUE Commercial REIT Management Pte. Ltd. have collaborated to rebrand the landmark Mandarin Orchard Singapore to Hilton Singapore Orchard, following a comprehensive and strategic review.
OUE, which is the master lessee of Mandarin Orchard Singapore, has entered into a Branding and Management Agreement with Conrad International Management Services (Singapore) Pte. Ltd. to rebrand Mandarin Orchard Singapore into Hilton's flagship in Singapore.
Asset enhancement works to add new meeting facilities as well as refreshed food and beverage offerings to cater to the growing demand for regional and global meetings, incentives, conference and exhibition ("MICE") events have also been planned. The planned refurbishment will be conducted in phases and will commence in 2Q 2020 to capitalise on the current challenges facing the hospitality industry due to COVID-19. The refurbishment is scheduled to be completed by end-2021.
Upon its relaunch in 2022, the hotel will feature 1,080 well-appointed rooms and five restaurants and bars including an all-day dining restaurant. The hotel will also boast meeting and function spaces spanning a total of 3,765 square metres, including three ballrooms
Hilton closes 1,000 hotels, experiences 56% decline in revenue per room resulting from coronavirus
/Hilton Hotels' preliminary systemwide first-quarter estimate of revenue per available room showed a 56% to 58% decline for March, according to the company's filing with the U.S. Securities and Exchange Commission
For the company's hotels in Europe, the Middle East and Africa, revenue per room is down 62% to 64% for March, which is slightly worse than Hilton properties in North and South America, which are down 54% to 56%.
These numbers are all better than the hotel's revenue per room in the Asia/Pacific region, which declined 74% to 76% in March.
As of April 14, 1,000 Hilton Hotels have suspended operations, which accounts for 16% of the chain's total global properties.
Marriott hotels also expect to report a decline of at least 23% in revenue per room for the first quarter.
About 25% of Marriott's 7,300 hotels around the world are temporarily closed as a result of coronavirus travel fallout, according to a business update from the company
Hotel occupancy, average daily rate and revenue per available room were down significantly year-over-year for the week of April 5-11, according to a report from STR, a firm that analyzes hospitality industry data.
More than 15,000 hotels signed up for a new American Hotel and Lodging Association (AHLA) initiative called "Hospitality for Hope," which matches hotels with government agencies in need, offering temporary housing for emergency and health care workers amid the pandemic.
Hotels may be in a position to offer rooms near a hospital they have a relationship with. When relatives of sick patients come to an area, hotels reach out to hospital leadership to offer a discounted rate.
HVS Hotel Transaction Activity: The Factors Influencing a Return to Normalcy in a Post-COVID-19 Time - By Drew Noecker
/The year-over-year individual property transaction volume in Q1 2020 was down 61.4% from the same period in 2019, as COVID-19 became a major concern in the second half of the quarter; thus, this portends a large drop in Q2 2020 with a full impact of COVID-19 disruption. With our industry’s already-realized transaction volume drop and the continuation of this trend, we wanted to look at a few conditions that we believe will need to be present for a return to a robust hotel transaction market. Selected Important Factors for a Consistent, Stable Market After COVID-19 Cases Wane
Availability of Traditional, Stabilized Financing
There are multiple transitional, or bridge, lenders with which HVS is currently working. However, to return to a healthy market, the CMBS market, SBA lenders, and traditional balance-sheet lenders need to return to lending.Understanding of the Volatile Environment by the Lending Community
HVS is working with many companies who have “paused” hotel lending until a clearer RevPAR trajectory emerges. When lenders feel comfortable with a specific uptrend, the traditional debt market will reopen.Return of Broader Commercial Real Estate Investors to the Hotel Market
One of the significant drivers of the growth in hotel transactions over the last 8+ years was the entry of traditional real estate private equity firms into the hotel ownership space. Those firms are currently concerned about the occupancy volatility of hotels during this health issue, but once the broader real estate private equity firms are again comfortable, the transaction market will improve.Solidification of the Concessions Available from Franchisors
Major franchise companies such as Marriott, Hilton, Hyatt, Choice, and IHG have discussed possible concessions for their franchisees. Once these concessions regarding fees and renovations are understood, owners can safely bid on available assets and return the market to a healthier state.
April 14, 2020 – Updated Transaction Data
