No More PowerPoints - Why the Future of MICE is All About Experience

For years, corporate events were synonymous with endless PowerPoint slides in dimly lit conference halls and passive audiences nodding along to scripted speeches. But the landscape of Meetings, Incentives, Conferences, and Exhibitions (MICE) is rapidly changing.

The future is no longer about one-way presentations, but more of a two-way stream of communication that leaves a lasting impression.

According to Mr. Ramanpreet Singh, Vice President of Growth & Strategy, SKIL,
“Technology is revolutionising how MICE events are structured. Attendees today expect more than just knowledge transfer and seek interaction, engagement and a connection to the experience. The future of MICE is about moving beyond the ordinary and creating events that are digitally, physically and emotionally stimulating.”

So, how exactly is the MICE industry transforming? Let’s have a look.

From Passive Spectators to Active Participants

Two decades ago, PowerPoint was the backbone of corporate presentations. Today, it feels outdated in an era where attention spans are shrinking and audiences crave engagement. Events are less about listening and more about participation.

Take Salesforce’s Dreamforce, one of the largest business conferences globally. Instead of conventional presentations, the event integrates gamification, interactive workshops and AI-powered networking tools. Attendees earn rewards for participating in activities, solving business challenges and networking through AI-matched meetups. This participatory approach has made Dreamforce a global benchmark for experiential business events.

Another standout example is Cisco’s Live Conferences, where breakout sessions incorporate virtual reality (VR) simulations, allowing IT professionals to troubleshoot networking issues in a real-world setup. Such experiential learning enhances information retention and creates memorable experiences beyond the lecture format.

The Rise of Experiential Conferences

Attendees no longer want to sit through long, monotonous talks. They crave events that catch their attention from the get-go. That’s why forward-thinking companies are integrating storytelling, sensory engagement and unconventional settings into their conferences.

For instance, TED Conferences have redefined knowledge-sharing. Instead of dry presentations, TED speakers use storytelling, multimedia and stage design to captivate audiences. Likewise, Airbnb’s annual conference for hosts makes use of workshops inside custom-built “Airbnb Homes,” that showcase real-world applications instead of static slides.

Companies must rethink event formats to drive deeper connections. A Swiss corporate retreat even replaced traditional seminars with “Forest Walks for Leadership,” where executives engage in fireside discussions outdoors, reinforcing mindfulness and creative thinking.

AI and Hyper-Personalization

The future of MICE is hyper-personalised, driven by Artificial Intelligence. AI can analyze attendee preferences and recommend personalised sessions, networking opportunities and content based on real-time data.

At Web Summit, one of the world’s largest tech conferences, AI-powered matchmaking connects attendees with like-minded professionals, ensuring valuable interactions. Similarly, Google’s marketing summits use AI-generated content suggestions for attendees based on their engagement history.

Even event planning is changing. AI tools like Bizzabo and Cvent now optimize event schedules, track audience engagement and even predict which topics will trend at conferences. AI is becoming a game-changer for creating experiences that maximise event value for attendees.

Unconventional Venues

Ballrooms and boardrooms are giving way to creative event spaces that enhance engagement through unique environments. The location itself has become part of the storytelling.

Google’s Cloud Next Summit hosted sessions in an industrial-chic warehouse, integrating interactive tech installations. Meanwhile, luxury brands like Louis Vuitton and Gucci have turned to heritage castles and art galleries for product launches, making their events feel exclusive and larger-than-life. Even corporate retreats have shifted, as companies are now hosting meetings in vineyards, boutique resorts and remote eco-lodges, where the setting fosters creativity and collaboration.

The right venue enhances the event’s impact and brands should choose locations that reflect the theme, story and the purpose of their gathering.

Creating Emotional Connections

Events are about creating moments that evoke emotions and bring about meaningful connections. Companies are integrating sensory-rich experiences, real-time social media engagement and many other tactics to keep audiences invested.

For example, Adobe Summit uses augmented reality (AR) photo booths where attendees can “step inside” creative designs. Similarly, major product launches like Apple’s Keynote Events rely on lighting, music and audience interaction to create an atmosphere of anticipation and excitement.

Even post-event engagement has evolved! Companies now send AI-generated personalised recap videos to attendees, ensuring the event’s impact lasts beyond the venue.

PowerPoint presentations once revolutionised corporate communication, but their time has now passed. As audience expectations evolve, the MICE industry must prioritise participation over passive learning and embrace AI-driven personalization. For brands and event organizers, the key question is no longer How do we present this information? but How do we make people experience it?

Elevate Banquet F&B SERVICE - 'Why It Must be Cabaret Style Seating' by Trinh Quan Huy-Philip, Task Force Banquet Manager, Hyatt Regency Birmingham – The Wynfrey Hotel

Cabaret-style seating offers significant advantages for events, combining entertainment and hospitality, as compared to traditional banquet rows or family-style rectangular tables. With guests seated intimately at round tables near the stage, cabaret seating creates an immersive, engaging experience.

Introduction:

When you host events at your venue, setting up the right seating arrangement is key to creating an engaging atmosphere. If you have a stage or performance area or a head table, then the cabaret seating style might work well. Cabaret seating uses round tables but they are only filled up 1/2 to 2/3 full, so that there is empty space at the top of the table and everyone can see what’s going on in the front of the room.
Cabaret seating is a popular option for everything from galas and conferences to weddings and performances. If you’ve ever attended a dinner, awards show, or seminar with circular tables, chances are you’ve experienced cabaret seating.
Just a little bit to share so that we can explore what cabaret seating is, its benefits, and tips on how to make it work for your venue.

What Is Cabaret Seating?

With cabaret seating, four to six people are seated at circular tables. An open area at the top of the table allows everyone to see the front of the room (avoiding awkward seating arrangements where guests are seated with their backs to the stage). Tables are spaced around the venue perimeter to leave room for a central open area, which is usually toward the front of the room. This creates an intimate yet energetic setting ideal for mingling and entertainment.
At a typical 10-person round table, there will be four to six guests seated around sit elbow-to-elbow in a semi-circular arrangement. Round 60′′ or 72′′ tables are often used, but even small cocktail tables are sometimes used. Tables may be plain or decorated with linens, centerpieces, and more to match your event theme. It’s a good idea to avoid tall centerpieces so that the view to the front of the room won’t be obscured.

Benefits of Cabaret Seating

Cabaret-style seating offers significant advantages for events, combining entertainment and hospitality, as compared to traditional banquet rows or family-style rectangular tables. With guests seated intimately at round tables near the stage, cabaret seating creates an immersive, engaging experience.
The circular tables facilitate lively conversation and interaction between guests. With a cabaret style seating arrangement, guests can talk to people seated several seats away much easier than if they were at long rectangular tables. This convivial, informal atmosphere enhances the social experience around the central entertainment. Whether enjoying a meal, appetizers, or drinks, guests feel connected in this setting.

The efficient circular table layout maximizes seating capacity compared to traditional banquet rows. The modular, flexible format can be arranged to accommodate dining, dancing, and more. Despite hosting large groups, cabaret seating provides an intimate, personalized feel that makes guests feel part of the action.

Tips for Cabaret Style Seating in Your Venue

To create a comfortable, engaging cabaret seating set up, keep these tips in mind:
• Table size: Choose appropriate table sizes to avoid overcrowding guests.
• Table placement: Strategically position tables to maximize space and maintain clear pathways for both guests and staff to move around.
• Lighting: Use stage and ambient lighting to create the right ambiance and visibility for entertainment and guests.
• Sound system: Invest in quality audio to deliver clear sound throughout the venue by positioning speakers for full coverage.
• Decor: Use decor elements like centerpieces and linens to complement your event theme and enhance visual appeal.
• Staffing: Have ample staff to assist guests and contribute to a seamless experience.
• Table weight: Portable, lightweight, folding tables allow for easy setup and reconfiguration between events.
• Table spacing: Leave ample room between tables for navigability. Round tables should be set up with 60′′ (152 cm) between tables. This leaves room for chairs and aisles between tables.
• Entertainment visibility: Set up tables with 3 to 4 empty spots at the head of the table. Stage entertainment so all guests have a line of sight.
• Seating Chart: Assigned seating keeps guests organized and able to find their spots.
• Accessibility: Allow wide aisles for wheelchairs and mobility devices to navigate.

There needs to be 36′′ (91 cm) of clear space so that wheelchairs can navigate a cabaret-style banquet room.

Ideal Event Types for Cabaret Seating

To optimize your cabaret seating setup, pay attention to the floor plan, décor, and to adding in other seating types, as needed. This style of seating is highly versatile for both social and corporate events.

Popular use cases include:
• Wedding receptions: The intimate rounds facilitate lively conversation for celebrating newlyweds. Centralized dance floors work well. A rectangular head table for the bride and groom and close family and friends can be placed so everyone can see it.
• Corporate dinners: Multi-course dinners benefit from cabaret seating’s up-close view of entertainment and speeches.
• Cocktail parties: Scattered cabaret tables enable guests to mingle while allowing server access. Place a few groups of chairs around the edge of the room, where additional guests can congregate.
• Conference breakouts: Small cabaret tables create an intimate workshop setting for breakout groups.
• Presentations and speakers: Attendees can dine and take notes while engaging with speakers.
• Comedy or theatrical Shows: Guests enjoy entertainment, food, and drinks in the cabaret’s intimate viewing format.
• Musical presentations and concerts: Add a portable stage at the front end of the room for concerts and musical events, which can be held during dinner or afterward.

Comparing Cabaret Seating with Other Seating Arrangements

While "cabaret seating" and "crescent rounds" are often used interchangeably, the key difference is that "cabaret seating" refers to a general layout where tables are arranged in a semi-circle with chairs only on the half facing the stage, while "crescent rounds" specifically describes the shape of the tables used in this arrangement, which are crescent-shaped, allowing all attendees to face the front without turning their chairs; essentially, "crescent rounds" is a specific type of cabaret seating layout using crescent-shaped tables.

Key points:

• Cabaret seating: A broader term describing a seating arrangement where tables are positioned in a semi-circle with chairs only on the side facing the stage, creating a focused view for all attendees.

• Crescent rounds: A specific type of cabaret seating where the tables used are crescent-shaped, ensuring everyone faces the front without having to turn their chairs.

How does cabaret seating compare to other table/seating options?

• Cabaret seating: Cabaret seating is ideal for events where guests need to see the front of the room, as when they will be watching a performance, a ceremony, a head table, or a lecture during the event. Cabaret seating eliminates the craned necks and unequal viewing that typically occurs in banquet seating, where some guests are seated with their backs to the stage. With cabaret seating, everyone has a good seat to the performance.

• Banquet Seating: Round tables and linear banquet-style rows do allow for more seating capacity compared to cabaret-style rounds (which leave part of the table unseated). However, cabaret seating facilitates more comfortable conversation and engagement between guests at each table. Traditional banquet-style seating works well for dinners and events where there is not a presentation or performance associated with the event.

• Classroom Seating: Like cabaret seating, classroom-style rows ensure all guests have visibility of speakers and entertainment. However, the stacked rows lack the intimate, collaborative feel created by circular cabaret tables.

• Crescent Seating: Crescent round tables have a similar engaged, conversational feel to cabaret seating. However, crescent shapes occupy more space than efficient circular tables used in cabaret arrangements.

• Cocktail Seating: Scattered tall cocktail tables encourage mingling between guests, which cabaret seating also facilitates. However, cocktail tables are not as conducive to seated dining experiences.

In general, cabaret strikes an ideal balance of capacity, engagement, and event versatility.

Tips for Setting Up Cabaret Style Seating

Setting up cabaret seating takes thoughtful planning and preparation. Follow these tips for smooth execution:
• Assess the venue space and required capacity to determine if it can accommodate a cabaret layout.
• Start with a floor plan showing table placements and aisle locations; include measurements.
• Drop power and AV cables in the entertainment zone before placing tables.
• Position tables to maximize stage visibility for most guests. Avoid angles too close to the stage.
• Bring in 4-6 chairs per folding table. Arrange chairs into semi-circles around the table, with a large gap at the top of the table pointing toward the stage. Leave 3–5 feet between tables.
• Use piping or partitions to define cabaret areas if needed.
• Add tablecloths, centerpieces, signage, and other decor.
• For plated dinners, preset rolled flatware and plates at place settings.
• Plan table numbers and seating arrangements, if your client has requested this.
• Ensure enough space between tables for comfortable guest movement and accessibility
• Do a walkthrough to test and adjust the setup as needed.

Trinh Quan Huy-Philip

CGH Earth Saha Unveils Coorg Wild Walk – A Wilderness Retreat at Nagarhole

CGH Earth Saha—a collection of handpicked escapes—proudly announces the launch of its ninth villa, Coorg Wild Walk, adjoining Nagarhole National Park in Karnataka. Situated within a lush coffee estate near Kutta’s Nanachi Gate, this secluded four-bedroom villa is just minutes from the entrance of Nagarhole National Park, offering an unparalleled gateway to one of India's most pristine wilderness areas. The park is renowned for its tigers, leopards, elephants, wild dogs, sloth bears, and a thriving bird population.

Perched on the edge of Nagarhole’s forests, the villa provides an intimate and secure retreat where the sights and sounds of the jungle create an evocative and thrilling atmosphere. The estate, predominantly planted with Robusta coffee, is alive with a rich avian population, making it a paradise for birdwatchers and nature enthusiasts alike.

“We are thrilled to welcome nature and wildlife enthusiasts to Coorg Wild Walk at Nagarhole. Nestled within a coffee plantation and just minutes from the Nanachi Gate of Nagarhole National Park, this  four-bedroom villa is a treat for all kind of travellers. Guests can wake up to bird calls, sip freshly brewed estate-grown coffee on the verandah, and set out on safaris and other curated activities. With year-round wildlife activity, the thrill of the forest is ever-present.

With this launch, CGH Earth Saha reaffirms its commitment to heritage, sustainability, and immersive experiences. Coorg Wild Walk is a tribute to the forest, designed for a truly authentic connection with nature,” said George Joseph, Vice President, Operations – CGH Earth.

The cozy estate home has been remodelled to serve the visitors with an unhindered experience of the forest. Each of the four rooms can be booked individually, or guests can reserve the entire villa for a private getaway.

The expansive picture windows offer uninterrupted views of the lush coffee plantation and forest beyond, ensuring guests stay connected to nature at all times. The lodge’s semi-open lounge and dining areas welcome fresh air and natural light, creating a tranquil atmosphere amidst nature. Beautifully enhanced with Kodava crafts and artifacts, these spaces add a distinct local charm to the home.

 The culinary experience at Coorg Wild Walk reflects the land it inhabits. Guests can indulge in the flavors of Kodagu and Karnataka, with a menu that highlights traditional dishes crafted from fresh, locally sourced ingredients.

Beyond the villa, a wealth of experiences awaits. Under the guidance of a naturalist manager, guests can explore the estate on nature walks, embark on birdwatching excursions, and enjoy picnic outings by serene water bodies. Safaris in Nagarhole offer a rare chance to witness the region’s diverse wildlife, making it an ideal destination for wildlife photographers.

With its unparalleled proximity to the national park, thoughtfully designed spaces, and deep commitment to sustainability and cultural authenticity, CGH Earth Saha’s Coorg Wild Walk is where adventure and serenity converge.

https://www.cghearth.com/saha/

Radisson Hotel Group expands its presence in Lebanon by signing Radisson Mountain Resort Faqra

Radisson Hotel Group announces the signing of Radisson Mountain Resort Faqra, Lebanon. Set to welcome guests in 2027, this new resort marks the Group’s first Radisson-branded property in Lebanon.

The Group currently operates two hotels in Lebanon, both located in Beirut. The addition of this new resort underscores the Group’s commitment to expanding its presence in the region and its resort offering while also offering exceptional hospitality experiences throughout its ten leading hotel brands.

Located next to the Roman ruins of Faqra and near the country’s largest and most popular ski resort in Mzaar/Faraya in the picturesque Mount Lebanon region, Radisson Mountain Resort Faqra sits at an altitude of 1,500m. It will offer guests breathtaking views of Mount Lebanon and a plethora of winter and summer activities.

With over 60 rooms and serviced apartments, including five junior and five suites, the resort is designed to cater to leisure travelers seeking adventure and relaxation.

The resort will feature a range of amenities, including a gym, salon, and jacuzzi, as well as an all-day dining restaurant with an outdoor terrace, to name a few, ensuring guests have everything they need for a comfortable and enjoyable stay. Situated an hour’s drive from Beirut, Faqra has become in recent years a high-end destination and a luxury retreat, known for its scenic landscapes, historic ruins, dining, nightlife options and skiing opportunities at the Mzaar Kfardebian ski resort. The resort itself is only 3 kilometers from the ski slopes, which feature drag lifts, chairlifts, and ski tows, and are situated at altitudes ranging from 1,500 to 2,000 meters.

In addition to winter sports, the region offers numerous summer activities, such as hiking, mountain biking, and ATV/4x4 drives.

Elie Milky, Vice President Development, Middle East & North-East Africa, Greece, Cyprus and Pakistan, Radisson Hotel Group, commented; “I am pleased to expand our presence in Lebanon with the signing of Radisson Mountain Resort Faqra. This new resort in the high-end mountain destination of Faqra is a testament to our commitment to growing our footprint in the Levant region in key locations with an expanded resort offering.

Our expansion plans in the Middle East are progressing rapidly, and Lebanon is a key part of our strategy. We are excited to add another resort to our portfolio and to bring the Radisson brand to historic and picturesque Mount Lebanon.”

Radisson Mountain Resort Faqra joins Radisson Hotel Group’s portfolio in the Middle East, which currently counts almost 100 hotels and 19,000 keys in operation and under development.

Ceebros Hotels Secures Leed Gold Certification For Pullman, Anna Salai

The Ceebros Hotels have always been committed to world-class hospitality while ensuring environmentally responsible operations. As part of this vision, we undertook the refurbishment of Pullman, Anna Salai with a strong focus on sustainability, integrating both active and passive energy-efficient measures. Our approach included smart Air Handling Units, water-cooled chillers, an IoT-based indoor air quality monitoring system integrated with IBMS, optimal window glazing, DGU systems, and the use of sustainable interior materials. This major renovation, with a capital expenditure of approximately ₹100 crore, retained nearly 100% of the existing structure, aligning with our commitment to responsible redevelopment.

Our dedication to sustainability has been further reinforced through three key initiatives that contributed to earning the prestigious LEED GOLD Certification. We have achieved approximately 20% energy savings, with the remaining power requirements met entirely through our renewable wind power plant and on-site solar system, ensuring that 100% of the energy used at Pullman Anna Salai is from renewable sources.

Water conservation has been another critical focus area for us, with the hotel achieving 55% water savings through a combination of innovative indoor and outdoor strategies. Our membrane bio-reactive sewage treatment plant enables wastewater recycling for cooling towers, flushing, and landscaping. Water-efficient plumbing fixtures and rainwater harvesting systems further optimize water usage, minimizing waste and promoting long-term sustainability.

Enhancing the health and well-being of our guests has always been a priority. We have implemented advanced air purification technologies for fresh air intake and indoor air filtration, complemented by a MerV 4 filtration system for superior air quality. Additionally, our IoT-based air quality monitoring system ensures continuous assessment, maintaining a healthier and more comfortable indoor environment.

C Subba Reddy, Managing Director, Ceebros, said, “Sustainability has always been an integral part of our vision at Ceebros Hotels. Achieving the LEED GOLD Certification for Pullman Anna Salai reflects our commitment to creating an environmentally responsible hospitality experience without compromising on guest comfort. This milestone reinforces our efforts to incorporate cutting-edge energy efficiency, water conservation, and air quality solutions into our operations, setting a standard for future developments.”

This LEED GOLD Certification stands as a testament to Ceebros Hotels’ unwavering commitment to integrating sustainable practices into every aspect of our operations. This recognition reinforces our position as a forward-thinking hospitality brand, dedicated to setting new benchmarks for environmentally responsible and guest-centric luxury experiences.

BCIHMCT Honors Prof. Sudhir Andrews with the Lifetime Achievement Award for 2025

During the 15th Indian International Hospitality Travel and Tourism Research Conference (IIHTTRC), a lifetime achievement award was conferred to Prof. Sudhir Andrews for his significant contributions to the hospitality industry and education. This prestigious accolade highlights his dedication and impact on the field, further Affirming his legacy as a leader in hospitality education.

Prof. Sudhir Andrews is a highly esteemed figure in the hospitality industry, renowned for his extensive contributions to education and training. As an accomplished author, Prof. Andrews has penned 11 books that are widely recognized and recommended as textbooks in Hotel Management colleges across India. His contributions to hospitality education have earned him numerous accolades, including the prestigious 'Rashtriya Gaurav Award' and the 'Rajiv Gandhi Award,' among others. 

 During the inaugural ceremony, Prof. Andrews delivered a keynote speech on the future of AI for the hospitality sector. He highlighted how AI technologies can enhance operational efficiency, improve customer experiences, and drive sustainable practices within the industry. Prof. Andrews emphasized the urgent need for the industry to adapt to changing consumer expectations and environmental challenges. He encouraged students and industry professionals alike to embrace innovative technologies while prioritizing sustainable practices that contribute to the well-being of communities and the planet.

Last year the prestigious lifetime achievement award was conferred to Mr. S.K. Mishra, former IAS, Principal Secretary to Prime Minister Government of India. He was Awarded the Padma Bhushan in 2009. 

Prof. Andrews' expertise and vision for a sustainable and technologically advanced industry left a lasting impression on all attendees, inspiring them to rethink their approaches to hospitality and tourism in the context of AI and sustainability. BCIHMCT is grateful for Prof. Andrews contributions and looks forward to his continued influence in the field.

The Role of Local and Authentic Culinary Experiences in Hospitality | Inputs by- Manish Sharma, Co-Founder Karigari

In today’s evolving hospitality industry, offering local and authentic culinary experiences has become a key differentiator for hotels, resorts, and restaurants. Modern travelers are increasingly seeking more than just comfortable accommodations; they desire immersive cultural encounters, with food being a central element of their journey.

Enhancing Guest Experience

One of the primary benefits of incorporating local cuisine into hospitality services is the enhancement of the guest experience. Tourists often view food as a gateway to understanding the culture, traditions, and history of a destination. By offering regional specialties prepared using authentic methods and locally sourced ingredients, hotels and restaurants can create a memorable and unique dining experience.

Boosting Local Economies

Supporting local farmers, fishermen, and artisans by sourcing ingredients from nearby markets not only ensures freshness and quality but also strengthens the local economy. This approach fosters sustainability and community engagement, allowing the hospitality sector to contribute positively to the destination’s economic well-being.

Sustainability and Ethical Considerations

With sustainability becoming a major concern in the travel and hospitality industry, focusing on local and seasonal ingredients helps reduce carbon footprints associated with food transportation.

Additionally, promoting indigenous and organic produce encourages responsible consumption and supports traditional farming methods, preserving biodiversity and culinary heritage.

Marketing and Competitive Advantage

A well-curated local dining experience serves as a strong marketing tool. Hotels and restaurants that emphasize authentic culinary offerings stand out in a competitive market. Social media and digital platforms amplify the impact of these experiences, as guests often share their food journeys online, further promoting the destination and its unique flavors.

Culinary Tourism and Destination Appeal

Culinary tourism has witnessed significant growth, with travelers deliberately choosing destinations known for their food culture. By integrating cooking classes, food tours, and farm-to-table experiences, the hospitality sector can attract food enthusiasts and culinary adventurers looking to explore beyond traditional sightseeing.

Challenges and Considerations

While integrating local cuisine into hospitality services presents numerous advantages, challenges such as maintaining consistency, meeting diverse dietary preferences, and ensuring hygiene standards must be addressed. Collaborating with experienced local chefs and continuously innovating menus can help overcome these challenges while maintaining authenticity.

Conclusion

The role of local and authentic culinary experiences in hospitality extends beyond just food—it embodies culture, sustainability, and community engagement. As travelers increasingly seek deeper connections with their destinations, integrating regional flavors into hospitality offerings enhances guest satisfaction, supports local economies, and fosters sustainable tourism. Emphasizing these elements allows hospitality businesses to create meaningful, lasting impressions that go beyond traditional service expectations.

PHA Delhi Chapter Hosts Insightful Webinar on AI in Facility Management

Marking its presence in the National Capital Region, the Professional Housekeepers Association-Delhi Chapter successfully organized its inaugural session—a webcast titled ‘Explore the Future of Facility Management Through AI’—on February 22, 2025. The webinar aimed to provide valuable insights into the evolving role of Artificial Intelligence (AI) in facility management, highlighting its transformative impact on operations, efficiency, and sustainability.

The session witnessed an overwhelming response, with more than 100 participants including PHA YUVA members, faculty members, and industry professionals from all over India. The keynote speaker for the event was the esteemed Mr. Ramkumar Neelakandan, Head of IT Operations, Technology & Innovation at Noida International Airport.

In his address, Mr. Ramkumar provided an in-depth analysis of AI’s role in automating facility operations, minimizing manual intervention, and enhancing operational efficiency. He emphasized the significance of AI-driven energy optimization, advanced security systems, and IoT integration in modern facility management. Additionally, he addressed key challenges such as data security concerns, implementation costs, and workforce adaptation to AI technologies.

The webinar was highly engaging, featuring an interactive Q&A session where participants actively exchanged thoughts and queries. The speaker’s real-world expertise and practical examples enriched the discussion, making it an enlightening experience for attendees. Fulfilling PHA’s objective of bridging the gap between industry and academia, the session effectively enhanced participants’ understanding of AI-driven facility management, equipping them with practical knowledge and industry insights. Through its thought-provoking discussions and expert-led dialogue, the webinar served as a pivotal step toward embracing AI innovations in the facility management sector.

In his concluding remarks, Mr. Ramkumar, the session’s expert speaker, commended PHA’s mission and vision, acknowledging its efforts in fostering industry-academia collaboration. He also expressed his enthusiasm for future initiatives aimed at furthering knowledge exchange and professional growth in the field.

Country Inn Hotels & Resorts opens second hotel in Amritsar

Espire Hospitality Group, one of India’s fastest-growing hospitality companies has announced the opening of Country Inn Premier, Amritsar, an upscale hotel offering a seamless blend of modern comfort and timeless tradition. With prime location on the Grand Trunk Road, the hotel places you at the heart of the city to experience the best of everything that the golden city offers.

The hotel’s prime location makes it an ideal gateway to experience Amritsar’s rich cultural and spiritual heritage. It is a mere 15-minute drive from the airport, five minutes from the railway station, and just ten minutes from some of the city’s most iconic landmarks, including the Golden Temple, Gobindgarh Fort, and Jallianwala Bagh. Whether guests seek spiritual solace or wish to immerse themselves in the vibrant culture of Punjab, ‘Country Inn Premier, Amritsar’ offers the perfect base for their journey.

Designed with the discerning traveller in mind, the hotel features 64 elegantly appointed rooms and suites. Each room is thoughtfully curated, with welcoming decor, and state-of-the-art amenities, ensuring a comfortable stay. For those seeking an elevated experience, Country Inn Premier offers Amritsar’s only dedicated Club Floor with rooms and suites that comes with exclusive privileges and personalized services for its guests.

The culinary highlight of the hotel is its signature restaurant, Kesar Mahal, where the flavours of ‘Undivided India’ come alive. This exceptional dining venue invites guests to enjoy an unlimited fare of rich kebabs, flavourful curries, and decadent desserts, all brought directly to the table. With its unique menu and enchanting ambiance, Kesar Mahal is poised to become Amritsar’s favourite dining destination that celebrates the culinary heritage of Punjab with a modern flair.

Varq, the bakery and sweet shop at the hotel is a paradise for anyone with a love for rich, indulgent treats. The vibrant display of colourful confections, ranging from mouth-watering pastries to the dense and creamy flavors of Indian sweets fills the air with irresistible aromas. Whether for a special occasion or just a simple indulgence, stop by at Varq for a delightful experience.

Country Inn Premier, Amritsar, also houses stunning event spaces Amrit Banquets for those seeking to host memorable events. The hotel’s 5,500 square-foot Amrit Grand ballroom, a pillarless space with a modern design, is ideal for hosting weddings, conferences, and celebrations, accommodating up to 250 guests. For more intimate gatherings, a charming 1,750 square-foot indoor venue offers the perfect setting. Meanwhile, the stunning rooftop venue by the pool provides panoramic city views and a sophisticated atmosphere, making it an excellent choice for cocktail parties, pre-wedding events, or small celebrations of up to 100 guests.

The hotel offers recreational facilities like a Rooftop Swimming Pool and a Fitness Centre, to ensure guests leave feeling refreshed and rejuvenated. 

Speaking about the launch, Mr. Akhil Arora, Chief Executive Officer and Managing Director of Espire Hospitality Group shared his enthusiasm for the opening of this new property. “At Espire Hospitality, our vision is to create exceptional experiences that remain etched in the memories of our guests. Country Inn Premier, Amritsar is a reflection of this commitment. From its thoughtfully designed rooms and exclusive dining experience to its vibrant event spaces, the hotel represents our dedication to reimagining modern hospitality while embracing the essence of the destination.”

Meliá Pattaya Hotel Opens in Tribute to History and Culture

Meliá Pattaya Hotel, a 234-room hotel that pays homage to Pattaya’s ethnic diversity and commands expansive views of the Gulf of Thailand, will open its doors to guests on February 15.

Situated in vibrant Pattaya, a short drive from Bangkok on the Gulf of Thailand’s east coast, the hotel stands 12 stories high on Second Road, known as Pattaya Sai Song, near an array of attractions.

In addition to its sun-soaked Lay Beach Club on Beach Road fronting Pattaya Beach, Meliá Pattaya Hotel will cut the ribbon on a rooftop restaurant with a sky bar, an executive lounge, swimming pool with an adjacent bar and function lawn, Meliá’s signature YHI Spa, kids club Kidsdom, a fully-equipped gym, coworking space, collection of versatile meeting spaces and more.

Launched by Spanish hotel group Meliá Hotels International and owned by Thailand’s leading integrated lifestyle real estate group Asset World Corporation (AWC), the five-star hotel is part of the Meliá brand’s rollout in key destinations across Thailand. Meliá Pattaya Hotel, Thailand’s debut follows the openings of Meliá Koh Samui in 2020, Meliá Phuket Mai Khao in 2021, Meliá Chiang Mai in 2022 and INNSiDE By Meliá Bangkok Sukhumvit in 2023.

The hotel’s food and beverage outlets collectively reference Pattaya’s diversity of people, their shrines, and markets, especially the longstanding Chinese communities of Chonburi. The hotel’s rooftop restaurant and bar, Yitong Chinese Restaurant & Sky Bar, will serve Cantonese cuisine with some Sichuan choices in a setting characterised by pops of red, complemented by black and gold trimmings. Its views of the Gulf make the most of Pattaya’s renowned sunsets.

Specialising in fresh, locally sourced seafood, the hotel’s all-day dining restaurant Sanehh Sarae tells the story of Pattaya’s Bang Saray fishing village. It is adjacent to Meliá Pattaya Hotel’s Japanese-Peruvian Nikkei restaurant Den, which pays tribute to nearby “Little Japanese Town” Si Racha and the influx of Japanese expats to the Kingdom during the “Thailand 3.0” economic era focused on heavy industry and exports.

From the moment guests set foot in the hotel, the cultural immersion experience begins with a lobby and lounge inspired by Nong Mon Market. Its surfaces reference the dish Khao Lam; sticky rice roasted in bamboo sold at the morning market. The hotel’s pool bar embraces Jomtien Beach’s culture and winks at the influx of Americans to Pattaya in the 60s and 70s.

Ranging from a convenient 27 sqm to a generous 125sqm, the hotel’s 218 rooms and 16 suites fall into seven accommodation categories for leisure and business travellers alike. The 27sqm Deluxe Rooms and Deluxe Sea View Rooms feature king or twin beds and window-side sofa.

The Premium Room and The Level Premium Sea View Room are each 31 sqm with the latter offering, as the name suggests, views of the Gulf’s azure waters. There are also one- and two-bedroom The Level suites that span 61 to 125 sqm respectively, including The Level Presidential Suite.

Of the property's room portfolio, 18 rooms and 16 suites will belong to ‘The Level’, an upgraded level of personalised service and benefits that includes exclusive access to The Level Lounge on the hotel’s second floor. An intimate area for indulging an upgraded breakfast and afternoon delicacies that is also suited for casual business meetings, The Level Lounge is fronted by a pre-function room and is adjacent to the hotel’s ballroom Nuaan. The patterned solid wood interiors of the lounge, pre-function room and ballroom are inspired by the Baan Puek Weaving Community.

There will be plenty on offer for families with the swimming pool featuring a thrilling slide and the kids club offering Meliá’s signature kids entertainment program. With a design that deploys an “under the sea” theme inspired by Koh Pai Island and its wreck dive site, the hotel’s Kidsdom will host a variety of engaging yet educational activities.

The hotel is also home to two ballrooms, that usher in an abundance of natural light and feature LED screen technology, as well as three meeting rooms and a co-working space.

Located in the heart of the action in ‘Central Pattaya’, Meliá Pattaya Hotel affords easy access to attractions such as Pattaya Beach, Walking Street, Central Festival Pattaya, Terminal21 Shopping Mall, wooden temple Sanctuary of Truth, and Bali Hai Pier. Islands such as Koh Larn are strewn just offshore, offering idyllic spots for swimming and snorkelling. 

“Meliá Pattaya Hotel is part of AWC’s mixed use The Aquatique Destinations Pattaya project and a flagship project of our strategic roll-out of the Meliá brand in Thailand, aligned with AWC’s Lifestyle Destination,” said Mrs Wallapa Traisorat, Meliá Pattaya Hotel’s owner and AWC’s CEO and President. “Meliá Pattaya Hotel will redefine luxury hospitality in one of Thailand’s most iconic beachside destinations, reflecting AWC’s commitment to be part of strengthening Thailand as global sustainable destination.”

“AWC understands and shares our dedication to sustainable tourism and our strong service and hospitality philosophy that are epitomized in this exceptional Meliá Hotels International property with unparalleled facilities in the heart of Pattaya,” added Mr Ignacio Martin, Managing Director Asia Pacific of Meliá Hotels International. “Meliá Hotels International is a world leader in leisure and bleisure, positioning Meliá Pattaya Hotel, Thailand as an excellent fit with Pattaya that is renowned as a leisure and events destination with so much to see and do.”

“My team and I are looking incredibly forward to the debut of Meliá Pattaya Hotel and to delivering Meliá’s warm Spanish hospitality, distinctive passion for service and focus on the customer’s wellbeing at our one-of-a-kind hotel in an unbeatable location,” said Meliá Pattaya Hotel’s General Manager Javier Gimeno.

Sarovar Hotels Launches Tulip Inn Bhopal

Sarovar Hotels, in partnership with Mahendra Associate, proudly announces the launch of Tulip Inn Bhopal. This modern mid-range hotel strengthens Sarovar Hotels expanding portfolio, offering affordable yet sophisticated accommodations as part of Louvre Hotels Group.

Tulip Inn Bhopal offers seamless access to the city's cultural, historic, and entertainment landmarks, making it an ideal choice for modern travelers seeking comfort and convenience. The hotel features 54 well-appointed Deluxe rooms, thoughtfully designed with a contemporary yet inviting aesthetic, along with essential amenities and facilities, including specially designed rooms for differently-abled guests.

Guests can indulge in a multi-cuisine experience at Tulipe, the all-day dining restaurant, or unwind at L’Atelier, a stylish lounge bar set in a tropical ambiance. The hotel also boasts state-of-the-art banqueting and conferencing venues, making it a preferred destination for business meetings, social gatherings, and grand weddings. A fully equipped fitness center further enhances the guest experience, catering to travelers looking for wellness and relaxation.

Ajay K. Bakaya, Chairman, Sarovar Hotels & Director, Louvre Hotels India, shared his excitement: "We are delighted to partner with Mahendra Associate to introduce Tulip Inn Bhopal, strengthening our presence in Madhya Pradesh. Bhopal is a city rich in heritage and emerging as a key business and leisure destination. With its strategic location, modern facilities, and warm hospitality, Tulip Inn Bhopal is set to redefine the city’s hospitality landscape and provide guests with a seamless stay experience."

Siddarth Patidar, Managing Director, Mahendra Associate, added: "Partnering with Sarovar Hotels marks a significant milestone for us as we bring a globally recognized brand to Bhopal. Tulip Inn Bhopal is designed to cater to today’s discerning travelers by offering the perfect balance of comfort, convenience, and contemporary elegance. We are confident that the hotel will become a preferred choice for both business and leisure guests visiting the city."

The Fern Hotels & Resorts Unveils New Wildlife Retreat in Rajasthan; Launches Jawai Zinc Journey by The Fern, Jawai, Rajasthan

The Fern Hotels & Resorts, India’s leading environmentally sensitive hotel chain, is pleased to announce the launch of its latest experiential resort, Jawai Zinc Journey by The Fern, located in the scenic and wildlife-rich region of Jawai, Rajasthan. This new addition to the brand’s portfolio further strengthens The Fern Hotels & Resorts' position as a leader in eco-sensitive and sustainable hospitality. The company now has a total of 17 properties in Rajasthan, operational and shortly opening.

Set against the backdrop of the Jawai River in Pali district, the resort is renowned for its proximity to one of India’s largest leopard populations. Guests can also enjoy sightings of crocodiles and a variety of bird species around the nearby Jawai Bandh Dam, making it an ideal destination for wildlife enthusiasts.

“With its proximity to major cities like Udaipur, Jodhpur, Ahmedabad and Jaipur, we are confident Jawai Zinc Journey by The Fern will become a sought-after destination for wildlife enthusiasts, nature lovers and travellers looking to experience the untamed beauty of Jawai. This resort provides a unique blend of nature, wildlife, and local heritage,” shares Mr. Suhail Kannampilly, Managing Director, The Fern Hotels & Resorts.

Jawai Zinc Journey by The Fern, Jawai, Rajasthan features 18 beautifully appointed rooms and tents, ensuring a personalized and comfortable stay. Guests can enjoy an array of dining options, including The Jungle Kitchen, a multi-cuisine restaurant serving delectable meals throughout the day and The Jungle Bar, offering refreshing beverages in an atmospheric jungle-inspired setting. For a truly unique dining experience, the resort offers Jawai Bagh, an open-air rustic landscape point where curated lunches, high teas and bush dinners can be arranged for guests. For those seeking a more intimate experience, JUMP-Jawai Under the Moon Point offers a memorable dining experience under the stars. With state-of-the-art amenities and facilities, the resort caters to both leisure guests and corporate & social events. The meeting and banquet facilities include a spacious conference hall and expansive lawns, providing ample options for both intimate gatherings and large-scale events. The resort also offers a variety of outdoor experiences, such as guided leopard safaris and visits to nearby attractions, including the Jawai Bandh Dam, Kambeshwar Mahadev Temple and several other historic sites.

Located just 190 km from Udaipur Airport,10 km from Jawai Bandh Railway Station, 31 km from Falana Railway Station and 8 km from Bera Bus Stand, the resort offers easy access to some of Rajasthan’s most scenic landscapes and historical sites.

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AI’s Role in Shaping the Future of the Hospitality Industry By Paresh Shetty, CEO, Arya Omnitalk

From housekeeping to operations to security - AI-integrated technology is playing a huge role in the way hospitality operates. But do you know how exactly is it benefitting such a customer- centric and human-intensive industry?

The hospitality industry, one of the most exciting industries in the service sector, is best known for its customer-centric approach. It is currently a frontrunner in offering personalised and curated experiences, while also taking into account convenience, and safety of the customers.

However, over the years, this industry has undergone significant transformation, and safety concerns have increased. Integration of cutting-edge technologies is becoming the new imperative and Artificial Intelligence (AI) has emerged as one of the most critical drivers of innovation in this sector. AI, an evolving industry in itself, is seeping into influencing every aspect of industry operations, from guest services to security in the most effective way.

AI is at the forefront of transforming the hospitality industry by boosting operational efficiency and delivering personalised guest experiences with the help of predictive analysis. From automated check-ins to improving maintenance, AI-driven solutions are streamlining processes and enhancing service quality across the industry. AI algorithms have seeped into analysing guest data and are helping to customise services, such as suggesting preferred room settings or recommending local attractions based on previous stays, and working towards crafting a more personalised and memorable experience.

Additionally, AI has been enabling predictive maintenance by monitoring data from sensors and systems to identify potential issues before they are escalated by guests, leading to reduced downtime and improved guest satisfaction. AI-powered chatbots and virtual assistants also enable the provision of instant, 24/7 customer support, handling booking inquiries and special requests, further elevating the guest experience.

Leading Operational Efficiency in Hospitality with AI

Artificial intelligence devices already play a huge role in improving various operations in the hospitality industry. From optimising back-end operations to fostering stronger on-ground vigilance, AI makes monitoring the smallest actions possible. This high-level coordinated service helps streamline various functions such as housekeeping, inventory management, and energy optimisation. Take predictive maintenance for example - these systems enabled by AI allow hotels to take preemptive actions and address issues in infrastructure, operations or others which can help to reduce downtime and ensure a better guest experience.

Additionally, real-time monitoring, a constant requirement in hospitality, and analytics systems, offer significant advantages in terms of tracking on-ground operations. For instance, Arya Omnitalk’s VB400 integrated with AI-powered video analytics is a body-worn camera, that provides security personnel with the ability to monitor hotel premises efficiently and consistently in real time. This camera not only enhances on-ground security but also ensures transparency and compliance with safety protocols, which is extremely crucial in a guest-oriented industry. Clubbed with our audio-visual SNEOS camera sensors, these VB400 cameras and Motorola walkie-talkies can help on-ground teams in bars, gyms and hotels to respond to situations concerning privacy, coordination and overall monitoring of the properties more accurately.

Additionally, with the help of these AI-enabled devices such as bodyworn cameras, CCTV and walkie-talkies situations where vaping or smoking in private or hazardous, private or confidential areas can be detected and prevented with high efficiency. Improving Security with the Power of AI

In today’s world, where crime is on the high-rise, the need to offer absolute security and safety in the hospitality industry becomes a top priority. Without this, there is too much at stake. But AI-based solutions are making it easier to achieve strict vigilance and build a safer environment. The HALO Smart Sensor 3C is one such innovation that has gained significant traction in the hospitality industry. This AI-integrated device, provides real-time air quality monitoring, vaping detection, and sound alerts, which makes maintaining safe and healthy spaces for guests and staff easier. From detecting potential hazards to managing crowd control, AI-powered sensors and cameras offer a new level of safety and security in hotels, resorts, malls and restaurants.

Another major factor that contributes to AI shaping the future of the hospitality industry is the aspect of sustainability. Sustainability is the key to a brighter future and AI-integrated devices offer the right and smart solutions that promote a conscious, self-reliant operational system necessary for this industry.

Going beyond just hospitality, AI’s focus on innovation and sustainability also plays a pivotal role in shaping the country’s future as a whole.

I strongly believe that AI will continue to be a key enabler of growth in the hospitality industry. At our company, the vision is not just limited to offering state-of-the-art technology solutions, but to also contribute to India’s growth by exploring our Make in India capabilities.

By integrating AI into various aspects of hospitality operations, which include personalised guest experiences to enhanced safety and sustainability, we are setting the foundation for a smarter, more efficient, and resilient future of India.

Even though the implementation of AI-integrated tools is comparatively nascent in India, with a continued focus on growth, innovation, and sustainability, the industry can achieve a complete shift to AI-powered technology to assist and drive progress for the hospitality industry and beyond.

It is needless to say that, AI will not only shape the way we interact with technology but also revolutionise industries both large and small. AI-powered technology is slowly changing the way everyday operations are carried and the hospitality sector is different. The hospitality sector, with its reliance on customer satisfaction, operational excellence, and safety, is expected to benefit immensely from AI’s advancements. By embracing these technologies today, we can ensure a more prosperous and sustainable tomorrow.

Hospitality in 2025: Some Undercurrents by Nathan Andrews, Business Head of Hospitality DS Group

What will 2025 look like for the Indian hospitality industry? Will it continue on the trajectory set by 2023 and 2024, or are there disruptions on the horizon? Most analysts predict the current growth story to persist, and peers in the hotel industry remain publicly optimistic.

However, while a rising tide lifts all boats, it is essential to examine what is driving this tide. Is it the natural ebb and flow, where an inevitable downturn follows a surge? Or are these rising waters signaling deeper disruptions—perhaps even a tsunami? While no dramatic shocks are expected in the coming year, it is important to look beneath the surface, as certain undercurrents may pose challenges in 2025.

The Numbers Don’t Tell the Whole Story

Room rates continue to rise across almost every market, but in dollar terms, they have remained largely flat due to the depreciation of the Indian Rupee. This presents a double-edged sword. The current market buoyancy is driven by a growing domesticaudience, supposedly unaffected by currency fluctuations—though that is not entirely true. The leisure segment, in particular, faces increasing competition from Southeast Asian destinations, where, despite currency appreciation, overall value remains more attractive and affordable than many domestic alternatives. As a result, we can expect intensified competition, which could slow the upward trajectory of room rates.

On the flip side, the industry still relies heavily on imported products, particularly in the premium segment, making operations more expensive as the Rupee weakens. Maintaining current GOP (Gross Operating Profit) margins will become an increasingly strenuous challenge.

The Foreign Arrival Gap

Despite global travel rebounding, foreign arrivals to India have yet to reach pre- pandemic levels, particularly in the leisure segment. Compared to our peers, India remains significantly behind in attracting high-spending tourists. A glance at major resort airports—Goa being a prime example—confirms this gap. With the appreciation of their home currencies against the Rupee, India should be a more compelling choice for international travelers, yet this has not materialized.

This leads to a deeper concern: has the underlying value proposition kept pace with rising prices?

Sustainable Growth or Short-Term Euphoria?

Steady growth and strong EBITDA figures are always welcomed. However, if price increases are not backed by corresponding value additions, the current optimism could swiftly turn into a long-term setback. Simply raising prices without enhancing offerings amounts to price-gouging, which is unsustainable.

While price is fundamentally dictated by supply and demand—both relatively inelastic in the short term—hoteliers must be strategic. They need to anticipate inevitable shifts in supply and adjust accordingly.

The Expansion Challenge

If the ambitious growth projections of major hotel brands hold true, the number of available rooms in India could double in the coming years. Even accounting for discrepancies between projected and actual execution, this expansion will be significant.

The resulting pressure on topline revenue may not be immediate in 2025, but it will become evident in the years ahead.

Talent Shortages and Operational Pressures

A growing concern across the industry is the deepening talent crunch, which will have serious implications for both operational efficiency and financial performance. The shortage is already acute, though temporarily masked by intercompany poaching—a game of musical chairs where one resignation sets off a chain reaction of departures across the industry.

However, as new properties come online, poaching alone will no longer suffice. Retention will require a more structured, intentional approach. Owners and operators will have to rethink compensation models, accept that higher salaries may be necessary for fewer employees, and drive efficiencies to maintain cost structures. Those who fail to innovate in this area will face mounting challenges, both financially and operationally.

2025 holds immense promise for the Indian hospitality industry, but one cannot overlook the shifting undercurrents beneath the surface.

ROHL launches Regenta Resort

15th ROHL-branded hotel in Gujarat, this new, fully-managed luxury property is well-positioned to become an iconic asset in the state's burgeoning tourism industry.

With 49 rooms ranging from spacious suites with private balconies overlooking tranquil mountains to Presidential Villas with private pools and gardens, Regenta Resort caters to a wide range of travelers' needs amidst verdant landscapes and picturesque scenery. The retreat features tasteful decor blended with new age charm and convenience replete with ROHL’s signature hospitality and impeccable service. The in-house multi cuisine café Vindhychal offers a wide range of vegetarian dishes, including Indian, Continental, Chinese, and local specialties, ensuring a delightful culinary experience for every palate.

Kevadia, located in the Narmada district of Gujarat, has emerged as a prominent tourist and cultural hub. The monumental Statue of Unity, the world's tallest statue dedicated to Sardar Vallabhbhai Patel, an exemplary figure and the country’s first Deputy Prime Minister, has transformed Kevadia into a major tourist attraction, drawing millions of visitors from around the world. Other than being home of the SOU, Kevadia is known for its vibrant natural beauty, jaw dropping mountain range and serene landscapes including Sardar Sarovar Dam.

Chander K. Baljee, Chairman and Managing Director of Royal Orchid Hotels Ltd. said, “This launch is a reflection of our commitment to expanding our business in western India and meeting the rising demand for high-end accommodations and experiences in strategic locations, both of which are indicators of our guests' evolving preferences. The region's significance has increased, particularly due to the substantial infrastructure upgrades that have made it more accessible. We are thrilled to be part of the state’s dynamic growth and Regenta Resort is a great addition to our domestic portfolio.”

“We have a range of hotels in key locations across the state of Gujarat and we have been seeing a surge in the number of tourists seeking luxury accommodation in SOU. With Regenta Resort we will be able to cater to a broader audience who are looking for a distinctive experience.” He further added.

The new property with over 3000 sq. ft of event space including a spectacular 35,000 sq. ft of poolside lawn is an ideal venue for wedding, corporate gatherings and social celebrations. With a variety of offerings including a temperature-controlled swimming pool, a well-equipped fitness center and a curated range of indoor & outdoor activities for both adults and kids alike, the resort ensures a comfortable and enjoyable stay for discerning guests. 

Mayursinh Gohil, Managing Director Vindhychal Resort “We believe with the support of a landmark hospitality brand like ROHL, Regenta Resort has immense potential to grow and become an ideal destination. We are excited to sign the contract with them.”

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Sarovar Hotels Expands Maharashtra portfolio with the Opening of Highland Sarovar Portico, Sindhudurg

Strengthening its footprint in Maharashtra’s coastal belt, Sarovar Hotels, in partnership with Highland Constructions Pvt. Ltd., proudly announces the launch of Highland Sarovar Portico, Sindhudurg. Nestled in the heart of the Konkan region, the hotel offers a serene retreat in a destination renowned for its unspoiled beaches, rich cultural heritage, and celebrated Malvani cuisine. Strategically located just 12 km from Chipi airport and 2 hour drive from Goa Airport, Highland Sarovar Portico is set to become a key hospitality landmark in the region, catering to travelers seeking comfort, authenticity, and an immersive coastal experience.

Designed to provide a seamless blend of comfort and local charm, the hotel features 50 well-appointed rooms, categorized into Deluxe Rooms with Balcony and Premium Rooms with Balcony, each offering breath-taking sea views and a tranquil ambiance. Guests can indulge in authentic regional delicacies at Flavours – the all-day dining restaurant, known for its Malvani cuisine and fresh seafood specialties. Thoughtfully designed leisure offerings, including a swimming pool and wellness services, create a rejuvenating escape, making the hotel an ideal choice for travelers seeking relaxation and cultural exploration.

Ajay K. Bakaya, Chairman, Sarovar Hotels & Director, Louvre Hotels India, expressed his excitement: "We are delighted to partner with Highland Constructions Pvt. Ltd. to introduce Highland Sarovar Portico in Sindhudurg. The Konkan region is fast emerging as a sought-after travel destination, and this hotel embodies our commitment to bringing quality hospitality to high-potential locations. With its scenic setting, regional influences, and warm hospitality, we aim to offer guests an enriching and memorable stay."

Devadas Y. Naik, Managing Director, Highland Constructions Pvt. Ltd., added: "Sindhudurg holds immense tourism potential, and we are proud to collaborate with Sarovar Hotels to elevate the region’s hospitality landscape. Highland Sarovar Portico is designed to celebrate the unique charm of Konkan while providing travelers with comfort, exceptional service, and an authentic local experience. We are confident that the hotel will become a preferred choice for visitors seeking a refreshing coastal escape."

Travel Trends 2025: Insights from Leading General Managers on the Future of Hospitality

Travel Trends 2025: Insights from Leading General Managers on the Future of Hospitality
From green tourism to immersive experiences to multi-generational travel, hospitality leaders highlight key trends that will redefine guest experiences in 2025

Indian travellers are curating their travel plans, guided by emerging trends that are reshaping the hospitality landscape. From the growing emphasis on green tourism—promoting sustainable and eco-conscious travel practices—to the pursuit of immersive, one-of-a-kind experiences, the travel industry is undergoing a profound evolution. We speak to four industry leaders to understand the key trends that will define the travel experience for Indian travellers in 2025.

Immersive Experiences Take Centre Stage 

Maurice Lucien Van Den Bosch  General Manager of RAAYA by Atmosphere

“As we look at travel trends for 2025, the shift in Indian outbound tourism is significant as discerning Indian travellers seek immersive and authentic explorations that transcend the ordinary. From secluded private islands to curated culinary adventures and wellness retreats, the modern Indian traveller values moments that enrich their perspective and provide a sense of exclusivity. 

At RAAYA by Atmosphere, we redefine luxury through bespoke offerings tailored to these evolving aspirations. Anchored in our philosophy of the Joy of Giving, RAAYA’s legacy shines as a beacon of personalised service and curated exceptional experiences, setting a new standard in Maldivian hospitality”  shares Maurice Lucien Van Den Bosch  General Manager of RAAYA by Atmosphere.

Rise of Multi-Generational Travel 

“Multi-generational travel has redefined the luxury hospitality landscape, particularly in India, where deeply rooted family bonds shape travel preferences. As we look to 2025, we will focus on crafting bespoke experiences—engaging adventures for children, tranquil retreats for seniors, or moments of togetherness that transcend generations.

At OBLU XPERIENCE Ailafushi, our goal is to curate engaging adventures that spark the imagination of young travellers to serene retreats that provide moments of relaxation for seniors. We elevate this vision through our signature tropical island experience, blending carefree indulgence with vibrant energy. Families can explore invigorating activities that foster connection and revel in a buzzing party vibe that brings everyone together” shares Christopher Baker, General Manager,  OBLU XPERIENCE Ailafushi, Maldives. 

Driving Sustainable Hospitality

Shiv Bose, General Manager, Jaisalmer Marriott Resort & Spa

“As sustainability becomes a key driver in travel decisions, the new year will see a rise in demand for low-carbon, eco-conscious experiences. Travellers are increasingly prioritizing destinations that align with their environmental values. At Jaisalmer Marriott Resort & Spa, this shift is already underway with the launch of an EV-charging station underscoring our commitment to sustainable practices. With more guests seeking to preserve the natural beauty of places like Jaisalmer, a UNESCO World Heritage Site, the trend toward sustainability will continue to shape the hospitality industry,” shares Mr Shiv Bose, General Manager, Jaisalmer Marriott Resort & Spa. 

Timeless Travel Essence

Monica Coppetta, General Manager, OZEN RESERVE BOLIFUSHI

“Travel trends may change, but the essence of exploration remains timeless: seeking new experiences, embracing diverse cultures, and forging connections in places both familiar and unfamiliar. In today’s world, travellers are no longer merely ticking destinations off a list; they are in pursuit of immersive experiences that resonate with their personal values and curiosities. Whether it’s participating in local traditions, engaging with sustainable travel practices, or discovering hidden gems away from the crowds, modern travellers are increasingly drawn to journeys that transform them. It’s about the stories they bring back, the people they meet, and the personal growth they experience along the way,” shares Monica Coppetta, General Manager, OZEN RESERVE BOLIFUSHI. 

Taj Hotel & Convention Centre, Agra reopens its doors

Set against the iconic backdrop of the Taj Mahal, the newly transformed Taj Hotel & Convention Centre, Agra has reopened its doors, offering an exquisite blend of timeless heritage and contemporary indulgences. Located just a short stroll away from the monument of love, this reimagined oasis of luxury invites guests to immerse themselves in the cultural and architectural legacy of Agra.

The extensive transformation features a stunning new sandstone facade, reflecting the city’s Mughal heritage, a grand dome, inspired by the architectural brilliance of the Taj Mahal, stands as a tribute to Agra’s artistic legacy. Thoughtfully redesigned interiors further enhance the hotel’s appeal, seamlessly merging modern elegance with cultural authenticity.

With 239 redesigned rooms and suites, including the opulent Presidential Suite, the hotel now offers unmatched comfort and sophistication. Guests are welcomed by a breathtaking new lobby, which sets the tone for an elevated experience. Among the highlights is the Infini Sky Lounge, located alongside the infinity pool, where mesmerizing views of the Taj Mahal create a magical dining experience.

“Our vision was to honour Agra’s grandeur while redefining luxury for today’s traveler,” said Rajesh Chakraborty, Cluster General Manager-Operations & General Manager, Taj Hotel & Convention Centre, Agra. “With this transformation, we aim to establish the hotel as the most exclusive and sought-after destination in the city, while delivering world-class hospitality that create cherished memories for every guest”

The hotel’s culinary offerings take guests on a gastronomic journey, from the authentic flavors of Daawat-e-Nawab, inspired by royal kitchens, to Palato, serving a diverse selection of global cuisines. Liquid Lounge offers finely curated libations, while the poolside bar provides a relaxing escape. For rejuvenation, the J Wellness Spa offers bespoke therapies rooted in Indian traditions, ensuring a serene retreat for the soul. A Destination for Every Occasion, the hotel’s state-of-the-art banquet halls and versatile meeting spaces make it a great choice for weddings, corporate events, and social gatherings. With stunning views of the Taj Mahal and exceptional service, it sets the stage for truly memorable celebrations.

For leisure travelers, the hotel serves as a gateway to explore Agra’s treasures, with its enviable proximity to the iconic Taj Mahal allowing guests to experience the monument’s beauty at any time of day. The concierge team curates personalized experiences, uncovering the city’s rich history and vibrant culture. Beyond the Taj, visitors can discover the serene moonlit Mehtab Bagh and the bustling Kinari Bazaar, among other hidden gems.

Redefining hospitality in Agra, the hotel offers a luxurious retreat that celebrates the city’s past while embracing the future. Experience the magic of Agra with a stay at the Taj Hotel & Convention Centre, where every moment is steeped in beauty, tradition, and impeccable service.

Radisson Hotel Group announces the signing of Radisson Blu Resort, Murree

Radisson Hotel Group, a global leader in the hospitality industry, announces the signing of the Radisson Blu Resort in Murree, Pakistan. Set to open in 2026, the mountain resort marks a new milestone in the Group’s ongoing expansion of premium resorts worldwide.

The Radisson Blu Resort, Murree will feature 50 villas and 170 elegantly appointed rooms, including 21 sophisticated Junior Suites and Suites designed to offer the utmost comfort. Nestled 20 kilometers from the heart of Murree, near the scenic Patriata, also known as the New Murree, the resort is surrounded by lush alpine trees.
Guests can enjoy breathtaking views of the Pir Panjal Mountain ranges and various recreational activities, making it an ideal retreat for relaxation and adventure.

Murree, renowned for its majestic mountains and verdant landscapes, is a picturesque backdrop for the resort. With its cool climate and natural beauty, this famous hill station continues attracting tourists worldwide.

In line with the Radisson Blu brand’s commitment to delivering memorable experiences, the resort features an array of amenities, including an indoor swimming pool with a deck and pool bar, diverse dining options, a banquet hall, wellness center, kids' club, and various retail shops.

Located just 98 kilometers, approximately a 2-hour drive, from Islamabad International Airport, the resort offers easy accessibility while providing a serene escape from the bustle of city life.

The Radisson Blu Resort, Murree is an important addition to Radisson Hotel Group’s expanding portfolio of resorts and its growing portfolio of signings in the country.

We are delighted to be in partnership with Radisson Hotel Group in entering Pakistan with the development of a resort in one of the most scenic destinations of New Murree. We are confident that Radisson Blu Resort, Murree, as a well-developed resort with great recreational facilities will play a vital role in promoting tourism and expanding world class hospitality service to the country. said Aleem Malik, CEO Signature Resort Commenting on this signing, Elie Milky, Vice President Development, Middle East, Greece, Cyprus, and Pakistan, Radisson Hotel Group, stated, “We are excited to bring the Radisson Blu brand to Murree, a beautiful mountain destination that has long captivated the hearts of travelers. This resort is not just an addition to our growing portfolio; it is a testament to our commitment to partnering with investors to develop, brand and operate hospitality real estate developments across all relevant segments, locations and asset classes, including mountain resorts. We look forward to welcoming guests to this stunning property in 2026.”

Beyond the Plate, Creating a Total Dining Experience by Pradip Kumar Pani, Executive Chef, Grand Mercure Mysore

Beyond the flavours, a successful dining experience is a multi-sensory journey. A captivating first impression is crucial, with diners expecting an atmosphere that is visually appealing, acoustically inviting, and perhaps subtly scented. Exceptional service, the personality of the space are integral elements that contribute significantly to the overall impression and the long-term recollections.

Delivering excellence with authenticity & simplicity At La Uppu, our all-day-dining restaurant at Grand Mercure Mysore, we firmly believe that true excellence essentially means mastering the basics and fundamentals, in which perfection can be found in the minutest details. The notion of authenticity connotates honesty, a promise of truth and the absence of deception to establish trust, is especially significant at an all-day fine dining restaurant. When we discuss simplicity, we understand that it finds home in the omission of artifice and elimination of complexity to leave an idea at its purest form. Together, these principles form a path where clarity, honesty, and craftsmanship come together to create something truly exceptional.

Ambiance

When we envision the ambiance we would like to set at our outlets, such as the sophisticated charm of La Uppu or the relaxed vibrancy of By the Blue, we grasp the necessity of orchestrating the tone for any occasion or event. The environment should elicit the desired emotions from the minute a guest walks in, whether it’s the anticipation of a fine dining experience or the casual enjoyment of a poolside cocktail.

Crafting a hospitable environment at restaurants is a skill. The key lies in – lighting that effectively sets the mood, music that is pleasing and fitting to the occasion/ambiance, and thoughtfully arranged seating that makes everyone feel comfortable. The lighting can be soft and warm creating an intimate atmosphere, it can also be brighter to energize a more casual, amicable environment. The music has to seamlessly weave with the aura of the dining area; whether it’s the elegance of jazz, the comfort of soft acoustics, or the lively energy of upbeat tunes too. The deliberation over the seating arrangements are also of great aesthetic significance as it ensures comfortable seating options that are spacious, in accommodation of privacy as well as several group sizes. The harmonisation of these components are what cultivates an inviting space to our dining areas, whether it’s the elegant setting of La Uppu or the relaxed atmosphere of By the Blue.

Entertainment – the theatre of dining.

Guests are drawn to exquisite dining experiences by their desire for unforgettable moments and meaningful connections. At La Uppu, we believe this often alludes to being transparent with the theatrical aspects of cooking.

Guests can enjoy witnessing the culinary process firsthand and be entertained by the artistry of cooking in the open kitchen at La-Uppu. The transparency entices a sense of curiosity, enabling diners to visualise the meticulous preparation and skill gone into the dishes they consume. Not only does it help our guests deepen their understanding of the entire artistry of gastronomy, but also makes the relationship with the meal more memorable for them.

Listening to our guests

Extremely valuable insights on our services can be provided by utilising powerful tools such as feedback and data, however it can be challenging to apply it benevolently and objectively. As part of providing wonderful service, we consciously take measures upon receiving any feedback and develop ideal practices to constructively implement it.

Harboring a system of open communication is one of the key procedures that entail training the staff to actively listen to our guests during their service. Our commitment towards establishing an environment in which feedback is welcomed as well as used to enhance guest experience takes precedence. This will ensure that data and feedback are harnessed to drive meaningful action and growth.

Making memories

At the heart of every dining experience lies the memories created. We strive to elevate the guest experiences with a premium flair whether it’s the refined cuisine at our restaurants or the relaxed atmosphere at our Poolside Bar By the Blue, by blending high-quality local ingredients along with the traditional cooking techniques with traditional service rituals.

This amalgamation reconnects the guests as well as locals with the deep-rooted cultures in a refreshing manner. Each dish is a journey that provokes nostalgia by means of flavors, textures, smells, and sounds. By engaging all the senses, we create those deep emotional bonds with culture & its history again, evoking the comforting sensation of memories crossing time, while each guest goes through the whole essence of the tradition while embracing culinary modernity.

Encourage healthy & sustainable habits

Apart from appeasing the appetite of our beloved guests, we place importance on the sustainability and health aspects behind preparing these dishes at all our outlets. We promote the use of organic and seasonal products in our cooking. We tend to favour brands that incorporate a human touch, and that also respects the health of the producers, consumers and the planet. One of our priorities is to minimize the environmental impact and to use eco-friendly packaging with no single-use plastic principally incorporated at all our outlets. Providing our guests with specific diet friendly options and educating our staff about products and healthy options are also ways of encouraging healthier and sustainable habits.

Author: Pradip Kumar Pani, Executive Chef, Grand Mercure Mysore