No More PowerPoints - Why the Future of MICE is All About Experience

For years, corporate events were synonymous with endless PowerPoint slides in dimly lit conference halls and passive audiences nodding along to scripted speeches. But the landscape of Meetings, Incentives, Conferences, and Exhibitions (MICE) is rapidly changing.

The future is no longer about one-way presentations, but more of a two-way stream of communication that leaves a lasting impression.

According to Mr. Ramanpreet Singh, Vice President of Growth & Strategy, SKIL,
“Technology is revolutionising how MICE events are structured. Attendees today expect more than just knowledge transfer and seek interaction, engagement and a connection to the experience. The future of MICE is about moving beyond the ordinary and creating events that are digitally, physically and emotionally stimulating.”

So, how exactly is the MICE industry transforming? Let’s have a look.

From Passive Spectators to Active Participants

Two decades ago, PowerPoint was the backbone of corporate presentations. Today, it feels outdated in an era where attention spans are shrinking and audiences crave engagement. Events are less about listening and more about participation.

Take Salesforce’s Dreamforce, one of the largest business conferences globally. Instead of conventional presentations, the event integrates gamification, interactive workshops and AI-powered networking tools. Attendees earn rewards for participating in activities, solving business challenges and networking through AI-matched meetups. This participatory approach has made Dreamforce a global benchmark for experiential business events.

Another standout example is Cisco’s Live Conferences, where breakout sessions incorporate virtual reality (VR) simulations, allowing IT professionals to troubleshoot networking issues in a real-world setup. Such experiential learning enhances information retention and creates memorable experiences beyond the lecture format.

The Rise of Experiential Conferences

Attendees no longer want to sit through long, monotonous talks. They crave events that catch their attention from the get-go. That’s why forward-thinking companies are integrating storytelling, sensory engagement and unconventional settings into their conferences.

For instance, TED Conferences have redefined knowledge-sharing. Instead of dry presentations, TED speakers use storytelling, multimedia and stage design to captivate audiences. Likewise, Airbnb’s annual conference for hosts makes use of workshops inside custom-built “Airbnb Homes,” that showcase real-world applications instead of static slides.

Companies must rethink event formats to drive deeper connections. A Swiss corporate retreat even replaced traditional seminars with “Forest Walks for Leadership,” where executives engage in fireside discussions outdoors, reinforcing mindfulness and creative thinking.

AI and Hyper-Personalization

The future of MICE is hyper-personalised, driven by Artificial Intelligence. AI can analyze attendee preferences and recommend personalised sessions, networking opportunities and content based on real-time data.

At Web Summit, one of the world’s largest tech conferences, AI-powered matchmaking connects attendees with like-minded professionals, ensuring valuable interactions. Similarly, Google’s marketing summits use AI-generated content suggestions for attendees based on their engagement history.

Even event planning is changing. AI tools like Bizzabo and Cvent now optimize event schedules, track audience engagement and even predict which topics will trend at conferences. AI is becoming a game-changer for creating experiences that maximise event value for attendees.

Unconventional Venues

Ballrooms and boardrooms are giving way to creative event spaces that enhance engagement through unique environments. The location itself has become part of the storytelling.

Google’s Cloud Next Summit hosted sessions in an industrial-chic warehouse, integrating interactive tech installations. Meanwhile, luxury brands like Louis Vuitton and Gucci have turned to heritage castles and art galleries for product launches, making their events feel exclusive and larger-than-life. Even corporate retreats have shifted, as companies are now hosting meetings in vineyards, boutique resorts and remote eco-lodges, where the setting fosters creativity and collaboration.

The right venue enhances the event’s impact and brands should choose locations that reflect the theme, story and the purpose of their gathering.

Creating Emotional Connections

Events are about creating moments that evoke emotions and bring about meaningful connections. Companies are integrating sensory-rich experiences, real-time social media engagement and many other tactics to keep audiences invested.

For example, Adobe Summit uses augmented reality (AR) photo booths where attendees can “step inside” creative designs. Similarly, major product launches like Apple’s Keynote Events rely on lighting, music and audience interaction to create an atmosphere of anticipation and excitement.

Even post-event engagement has evolved! Companies now send AI-generated personalised recap videos to attendees, ensuring the event’s impact lasts beyond the venue.

PowerPoint presentations once revolutionised corporate communication, but their time has now passed. As audience expectations evolve, the MICE industry must prioritise participation over passive learning and embrace AI-driven personalization. For brands and event organizers, the key question is no longer How do we present this information? but How do we make people experience it?

Elevate Banquet F&B SERVICE - 'Why It Must be Cabaret Style Seating' by Trinh Quan Huy-Philip, Task Force Banquet Manager, Hyatt Regency Birmingham – The Wynfrey Hotel

Cabaret-style seating offers significant advantages for events, combining entertainment and hospitality, as compared to traditional banquet rows or family-style rectangular tables. With guests seated intimately at round tables near the stage, cabaret seating creates an immersive, engaging experience.

Introduction:

When you host events at your venue, setting up the right seating arrangement is key to creating an engaging atmosphere. If you have a stage or performance area or a head table, then the cabaret seating style might work well. Cabaret seating uses round tables but they are only filled up 1/2 to 2/3 full, so that there is empty space at the top of the table and everyone can see what’s going on in the front of the room.
Cabaret seating is a popular option for everything from galas and conferences to weddings and performances. If you’ve ever attended a dinner, awards show, or seminar with circular tables, chances are you’ve experienced cabaret seating.
Just a little bit to share so that we can explore what cabaret seating is, its benefits, and tips on how to make it work for your venue.

What Is Cabaret Seating?

With cabaret seating, four to six people are seated at circular tables. An open area at the top of the table allows everyone to see the front of the room (avoiding awkward seating arrangements where guests are seated with their backs to the stage). Tables are spaced around the venue perimeter to leave room for a central open area, which is usually toward the front of the room. This creates an intimate yet energetic setting ideal for mingling and entertainment.
At a typical 10-person round table, there will be four to six guests seated around sit elbow-to-elbow in a semi-circular arrangement. Round 60′′ or 72′′ tables are often used, but even small cocktail tables are sometimes used. Tables may be plain or decorated with linens, centerpieces, and more to match your event theme. It’s a good idea to avoid tall centerpieces so that the view to the front of the room won’t be obscured.

Benefits of Cabaret Seating

Cabaret-style seating offers significant advantages for events, combining entertainment and hospitality, as compared to traditional banquet rows or family-style rectangular tables. With guests seated intimately at round tables near the stage, cabaret seating creates an immersive, engaging experience.
The circular tables facilitate lively conversation and interaction between guests. With a cabaret style seating arrangement, guests can talk to people seated several seats away much easier than if they were at long rectangular tables. This convivial, informal atmosphere enhances the social experience around the central entertainment. Whether enjoying a meal, appetizers, or drinks, guests feel connected in this setting.

The efficient circular table layout maximizes seating capacity compared to traditional banquet rows. The modular, flexible format can be arranged to accommodate dining, dancing, and more. Despite hosting large groups, cabaret seating provides an intimate, personalized feel that makes guests feel part of the action.

Tips for Cabaret Style Seating in Your Venue

To create a comfortable, engaging cabaret seating set up, keep these tips in mind:
• Table size: Choose appropriate table sizes to avoid overcrowding guests.
• Table placement: Strategically position tables to maximize space and maintain clear pathways for both guests and staff to move around.
• Lighting: Use stage and ambient lighting to create the right ambiance and visibility for entertainment and guests.
• Sound system: Invest in quality audio to deliver clear sound throughout the venue by positioning speakers for full coverage.
• Decor: Use decor elements like centerpieces and linens to complement your event theme and enhance visual appeal.
• Staffing: Have ample staff to assist guests and contribute to a seamless experience.
• Table weight: Portable, lightweight, folding tables allow for easy setup and reconfiguration between events.
• Table spacing: Leave ample room between tables for navigability. Round tables should be set up with 60′′ (152 cm) between tables. This leaves room for chairs and aisles between tables.
• Entertainment visibility: Set up tables with 3 to 4 empty spots at the head of the table. Stage entertainment so all guests have a line of sight.
• Seating Chart: Assigned seating keeps guests organized and able to find their spots.
• Accessibility: Allow wide aisles for wheelchairs and mobility devices to navigate.

There needs to be 36′′ (91 cm) of clear space so that wheelchairs can navigate a cabaret-style banquet room.

Ideal Event Types for Cabaret Seating

To optimize your cabaret seating setup, pay attention to the floor plan, décor, and to adding in other seating types, as needed. This style of seating is highly versatile for both social and corporate events.

Popular use cases include:
• Wedding receptions: The intimate rounds facilitate lively conversation for celebrating newlyweds. Centralized dance floors work well. A rectangular head table for the bride and groom and close family and friends can be placed so everyone can see it.
• Corporate dinners: Multi-course dinners benefit from cabaret seating’s up-close view of entertainment and speeches.
• Cocktail parties: Scattered cabaret tables enable guests to mingle while allowing server access. Place a few groups of chairs around the edge of the room, where additional guests can congregate.
• Conference breakouts: Small cabaret tables create an intimate workshop setting for breakout groups.
• Presentations and speakers: Attendees can dine and take notes while engaging with speakers.
• Comedy or theatrical Shows: Guests enjoy entertainment, food, and drinks in the cabaret’s intimate viewing format.
• Musical presentations and concerts: Add a portable stage at the front end of the room for concerts and musical events, which can be held during dinner or afterward.

Comparing Cabaret Seating with Other Seating Arrangements

While "cabaret seating" and "crescent rounds" are often used interchangeably, the key difference is that "cabaret seating" refers to a general layout where tables are arranged in a semi-circle with chairs only on the half facing the stage, while "crescent rounds" specifically describes the shape of the tables used in this arrangement, which are crescent-shaped, allowing all attendees to face the front without turning their chairs; essentially, "crescent rounds" is a specific type of cabaret seating layout using crescent-shaped tables.

Key points:

• Cabaret seating: A broader term describing a seating arrangement where tables are positioned in a semi-circle with chairs only on the side facing the stage, creating a focused view for all attendees.

• Crescent rounds: A specific type of cabaret seating where the tables used are crescent-shaped, ensuring everyone faces the front without having to turn their chairs.

How does cabaret seating compare to other table/seating options?

• Cabaret seating: Cabaret seating is ideal for events where guests need to see the front of the room, as when they will be watching a performance, a ceremony, a head table, or a lecture during the event. Cabaret seating eliminates the craned necks and unequal viewing that typically occurs in banquet seating, where some guests are seated with their backs to the stage. With cabaret seating, everyone has a good seat to the performance.

• Banquet Seating: Round tables and linear banquet-style rows do allow for more seating capacity compared to cabaret-style rounds (which leave part of the table unseated). However, cabaret seating facilitates more comfortable conversation and engagement between guests at each table. Traditional banquet-style seating works well for dinners and events where there is not a presentation or performance associated with the event.

• Classroom Seating: Like cabaret seating, classroom-style rows ensure all guests have visibility of speakers and entertainment. However, the stacked rows lack the intimate, collaborative feel created by circular cabaret tables.

• Crescent Seating: Crescent round tables have a similar engaged, conversational feel to cabaret seating. However, crescent shapes occupy more space than efficient circular tables used in cabaret arrangements.

• Cocktail Seating: Scattered tall cocktail tables encourage mingling between guests, which cabaret seating also facilitates. However, cocktail tables are not as conducive to seated dining experiences.

In general, cabaret strikes an ideal balance of capacity, engagement, and event versatility.

Tips for Setting Up Cabaret Style Seating

Setting up cabaret seating takes thoughtful planning and preparation. Follow these tips for smooth execution:
• Assess the venue space and required capacity to determine if it can accommodate a cabaret layout.
• Start with a floor plan showing table placements and aisle locations; include measurements.
• Drop power and AV cables in the entertainment zone before placing tables.
• Position tables to maximize stage visibility for most guests. Avoid angles too close to the stage.
• Bring in 4-6 chairs per folding table. Arrange chairs into semi-circles around the table, with a large gap at the top of the table pointing toward the stage. Leave 3–5 feet between tables.
• Use piping or partitions to define cabaret areas if needed.
• Add tablecloths, centerpieces, signage, and other decor.
• For plated dinners, preset rolled flatware and plates at place settings.
• Plan table numbers and seating arrangements, if your client has requested this.
• Ensure enough space between tables for comfortable guest movement and accessibility
• Do a walkthrough to test and adjust the setup as needed.

Trinh Quan Huy-Philip

The Role of Local and Authentic Culinary Experiences in Hospitality | Inputs by- Manish Sharma, Co-Founder Karigari

In today’s evolving hospitality industry, offering local and authentic culinary experiences has become a key differentiator for hotels, resorts, and restaurants. Modern travelers are increasingly seeking more than just comfortable accommodations; they desire immersive cultural encounters, with food being a central element of their journey.

Enhancing Guest Experience

One of the primary benefits of incorporating local cuisine into hospitality services is the enhancement of the guest experience. Tourists often view food as a gateway to understanding the culture, traditions, and history of a destination. By offering regional specialties prepared using authentic methods and locally sourced ingredients, hotels and restaurants can create a memorable and unique dining experience.

Boosting Local Economies

Supporting local farmers, fishermen, and artisans by sourcing ingredients from nearby markets not only ensures freshness and quality but also strengthens the local economy. This approach fosters sustainability and community engagement, allowing the hospitality sector to contribute positively to the destination’s economic well-being.

Sustainability and Ethical Considerations

With sustainability becoming a major concern in the travel and hospitality industry, focusing on local and seasonal ingredients helps reduce carbon footprints associated with food transportation.

Additionally, promoting indigenous and organic produce encourages responsible consumption and supports traditional farming methods, preserving biodiversity and culinary heritage.

Marketing and Competitive Advantage

A well-curated local dining experience serves as a strong marketing tool. Hotels and restaurants that emphasize authentic culinary offerings stand out in a competitive market. Social media and digital platforms amplify the impact of these experiences, as guests often share their food journeys online, further promoting the destination and its unique flavors.

Culinary Tourism and Destination Appeal

Culinary tourism has witnessed significant growth, with travelers deliberately choosing destinations known for their food culture. By integrating cooking classes, food tours, and farm-to-table experiences, the hospitality sector can attract food enthusiasts and culinary adventurers looking to explore beyond traditional sightseeing.

Challenges and Considerations

While integrating local cuisine into hospitality services presents numerous advantages, challenges such as maintaining consistency, meeting diverse dietary preferences, and ensuring hygiene standards must be addressed. Collaborating with experienced local chefs and continuously innovating menus can help overcome these challenges while maintaining authenticity.

Conclusion

The role of local and authentic culinary experiences in hospitality extends beyond just food—it embodies culture, sustainability, and community engagement. As travelers increasingly seek deeper connections with their destinations, integrating regional flavors into hospitality offerings enhances guest satisfaction, supports local economies, and fosters sustainable tourism. Emphasizing these elements allows hospitality businesses to create meaningful, lasting impressions that go beyond traditional service expectations.

Are branded residences just an upgraded version of luxury homes? By CEO Atmosphere Living India, Mr. Sandeep Ahuja

The segment of luxury real estate has also undergone a tremendous change. Luxury living in India is evolving at a great pace. Nowadays, most people have branded purses and shoes, and they also spend and invest in the products that opulence takes place. And real estate market is no exception.

That is, luxury housing is no longer merely about owning a grand property in a prestigious location, but about creating an environment that offers unparalleled comfort, privacy, and exclusivity, replete with the latest advances in design, technology, and sustainability.

The Global consultancy Knight Frank's Wealth Report 2024 states that this number will increase to 19,908 ultra-high-net-worth individuals valued at more than US$ 30 million in 2028 from 13,263 in 2023. Sale and resale of luxury assets will be in a growth trend, particularly within the Indian luxury real estate market.

To pace with changing needs, developers are introducing the most contemporary global amenities. The one concept that has driven all of its prospective eyeballs crazy is the branded residency. Under this concept, very luxurious houses are managed in some arrangement between the developers and a hotel chain, along with the name being associated with some hotel, including lifestyle benefits, quality services, dry cleaning, and a personal butler. For example, want to get ready for that one party in your circle? There is a salon on the ground floor, apart from a coffee lounge to relax after work. There is always get professional aid to help you manage your life while living in a house. Of course, it’s a flat that provides its guests with hotel service. For example, the private chef or the possibility of selecting dishes from a menu served in the room.

Though, both luxury and branded residences are a testimony of growing affluent class in the India, but are quite different from each other. According to Bain and Company, the luxury market in India is expected to grow to 3.5 times its current size and reach US $85 to $90 billion by 2030 as the economy is growing rapidly.

These reports place India as the fastest-growing luxury market all over the world. The demand for luxury housing in India has also been immense and such housing are solely operated by the developing company. The heated pools and spas, community gardens to garden own herbs and veggies, a 24x7, games, a business centre and a coffee bar, a fitness center with high-end cardio and strength training equipment. Moreover, these houses emphasize building a home with the concept of net zero carbon emissions.

This meant that the smart cities, where infrastructure and service amalgamation created an impact on the luxurious housing market.

As per the data by JLL, the premium and luxury segments saw the highest growth in sales. Premium projects (Rs 3-5 crore) witnessed a 107 per cent Y-o-Y surge, while luxury projects (Rs 5 crore and above) experienced a 96 per cent increase.

Today, high-end buyers seek living spaces that connect seamlessly with smart city infrastructure-on a self-driving car, a medical center, or other such services. High-end housing is no longer a declaration of a front-and-center piece of earth real estate. Instead, it’s all about creating an environment for unmatched comfort, seclusion, and exclusivity set within the best in design, technology, and sustainable practices. As the luxury buyer evolves, so too will what it means to live in luxury housing terms of wellness, experiential living, and being globally connected. That way, luxury housing will continue to be a mark of prestige, achievement, and the epitome of contemporary life for generations to come.

Key trends are therefore defined by the changing nature of needs and priorities of the HNWs, like wellness oriented living, remote work adaptations, going beyond living, luxury housing is now a place of distinct experiences. Luxury market is a commodious market, branded residences are not just different but the two sides of the same coin.

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About Sandeep Ahuja

Sandeep Ahuja is Managing Director of Atmosphere Living, one of the finest Luxury residence brands working on creating a unique offering within the real estate and hospitality segment. He is responsible for operations in Indian, Sri Lanka, Dubai and Maldives.

With a seasoned career in media, hospitality and retail, he has worked with brands such as Tata Housing, Barista Coffee Company, among others. He is an innovative, self-driven, and result-oriented individual with sharp business acumen. During his time at Tata Housing, he acquired 26 projects, valued at USD 3 billion, spanning 10 vibrant cities and set up operations in international markets. As head of “New Business Initiatives” he also introduced the ‘Riva’ Senior Living project in Bangalore. Sandeep is venturing into new horizons with his contagious enthusiasm and progressive ideas and is rewriting the rules of luxury for homes, crafting a world where exceptional living becomes a reality.

An expert in business development, strategy planning and retail, sales, and entrepreneurship, he holds an executive Leadership Program, Business Administration and Management from prestigious University of Michigan.

Along with pursuing his business goals and personal interests, he believes in a healthy life and maintains a work life balance and has a positive mind set. He is a result driven, self-motivated and resourceful director with a proven ability to develop and strengthen management teams in order to maximize company profitability and efficiency.

'Why Luxury Brands Venture into Hospitality: Opportunities and Challenges

By Dr. Eleonora Cattaneo, Program Director, Master’s in Luxury Management and Guest Experience, Glion Institute of Higher Education

The luxury industry is synonymous with aspiration, exclusivity, and an unparalleled focus on quality. In recent years, a growing number of iconic luxury brands have made an ambitious leap beyond their traditional domains to enter the hospitality sector. From Bulgari Hotels to Armani Hotels or the Palazzo Versace, luxury brands are redefining the boundaries of their influence, transforming their heritage into immersive guest experiences. But what drives these brands to take the risk of entering an unfamiliar industry, and what benefits and challenges do they encounter in this bold strategy?

Why Take the Risk?

At first glance, venturing into hospitality may seem like a gamble for luxury brands, which have traditionally focused on products such as haute couture, jewelry, and watches. However, the move is supported by a desire to strengthen emotional connections with consumers and offer an extension of their brand universe.

1. Expanding Brand Equity: By entering the hospitality space, luxury brands can amplify their identity in ways that go beyond products. A stay at a Bulgari Hotel or a visit to the Dior Spa at Cheval Blanc allows customers to immerse themselves in the essence of the brand—from the design of the spaces to the curated services. This experiential engagement strengthens brand loyalty and attracts a new audience seeking unique experiences.

2. Appealing to a Changing Consumer Landscape: Today’s affluent consumers prioritize experiences over possessions. According to a study by Bain & Company, the experiential luxury market grew at double the pace of the personal luxury goods market in the past decade. By stepping into hospitality, luxury brands cater to this shift, offering unforgettable moments that align with their value of exclusivity.

3. Global Growth Opportunities: The hospitality industry offers access to high-growth markets such as the Middle East and Asia, where demand for luxury experiences is booming. Dubai, for example, has become a hotspot for branded residences and luxury hotels, as noted in a recent CNN report on the rise of hotel collaborations in the city.

Benefits for Luxury Brands

. Revenue Diversification

Hospitality represents a lucrative diversification opportunity. While luxury goods markets may face saturation in some regions, high-end hospitality continues to thrive, particularly in emerging markets. For example, Bulgari’s expanding portfolio of luxury hotels across Europe, Asia, and the Middle East showcases how brands can create new revenue streams while capitalizing on their global appeal.

. Enhanced Brand Prestige

Operating a luxury hotel or restaurant reinforces a brand’s status and heritage. A practical example is the Armani Hotel in Dubai, which seamlessly integrates Giorgio Armani’s minimalist aesthetic into every detail, from architecture to guest services. Such ventures solidify the brand’s position as a lifestyle authority, elevating its cultural capital.

. Customer Data and Insights

Luxury hotels and restaurants provide brands with a wealth of customer data. Understanding guests’ preferences and behaviors in these intimate settings offers insights that can inform product development, marketing strategies, and service innovations across the brand’s portfolio.

Challenges in Hospitality Ventures

Despite the benefits, entering the hospitality industry is not without challenges. Luxury brands must navigate unfamiliar territory, often facing operational complexities and reputational risks.

. Operational Expertise

Running a successful hotel or restaurant requires a different skill set than producing luxury goods. Brands often partner with seasoned hospitality companies to overcome this gap. For instance, Bulgari Hotels is a collaboration between the Italian luxury brand and Marriott International. While these partnerships bring operational expertise, they can dilute the brand’s control over the customer experience.

. Maintaining Brand Authenticity

Luxury brands must ensure that their hospitality ventures align with their core values. Any misstep—such as inconsistent service quality or a design that strays from the brand’s identity—can erode trust and prestige. The Louis Vuitton Dream Café in Paris, for instance, meticulously integrates the maison’s aesthetic into its ambiance, ensuring consistency with its image.

. High Financial Risk

Launching and operating luxury hospitality ventures require significant investment. From securing prime locations to crafting bespoke interiors, the costs can be substantial. Moreover, these projects often take years to turn a profit, requiring patience and a robust financial strategy.

Practical Cases

Several luxury brands exemplify how to navigate these opportunities and challenges successfully:

• Bulgari Hotels: With properties in Milan, Tokyo, and Dubai, Bulgari’s hotels embody the brand’s Italian craftsmanship and elegance. Its collaboration with Marriott ensures operational excellence while maintaining a distinctive identity.

• Palazzo Versace: Located in Dubai, this opulent hotel combines Versace’s iconic aesthetic with world-class amenities, showcasing how fashion and hospitality can create a seamless experience.

• Dior Gastronomy and Wellness: From the Restaurant Monsieur Dior to the Dior Spa at Cheval Blanc, the brand leverages its expertise in refinement and artistry to craft unique culinary and wellness experiences.

Conclusion

The decision to enter the hospitality sector represents a strategic evolution for luxury brands. By extending their heritage into experiential domains, these brands deepen consumer engagement, diversify revenue streams, and reinforce their cultural relevance. However, success requires navigating operational complexities, maintaining authenticity, and managing financial risks. As luxury brands continue to blur the lines between products and experiences, their ventures into hospitality will not only redefine the industry but also set new benchmarks for innovation and excellence.

AI’s Role in Shaping the Future of the Hospitality Industry By Paresh Shetty, CEO, Arya Omnitalk

From housekeeping to operations to security - AI-integrated technology is playing a huge role in the way hospitality operates. But do you know how exactly is it benefitting such a customer- centric and human-intensive industry?

The hospitality industry, one of the most exciting industries in the service sector, is best known for its customer-centric approach. It is currently a frontrunner in offering personalised and curated experiences, while also taking into account convenience, and safety of the customers.

However, over the years, this industry has undergone significant transformation, and safety concerns have increased. Integration of cutting-edge technologies is becoming the new imperative and Artificial Intelligence (AI) has emerged as one of the most critical drivers of innovation in this sector. AI, an evolving industry in itself, is seeping into influencing every aspect of industry operations, from guest services to security in the most effective way.

AI is at the forefront of transforming the hospitality industry by boosting operational efficiency and delivering personalised guest experiences with the help of predictive analysis. From automated check-ins to improving maintenance, AI-driven solutions are streamlining processes and enhancing service quality across the industry. AI algorithms have seeped into analysing guest data and are helping to customise services, such as suggesting preferred room settings or recommending local attractions based on previous stays, and working towards crafting a more personalised and memorable experience.

Additionally, AI has been enabling predictive maintenance by monitoring data from sensors and systems to identify potential issues before they are escalated by guests, leading to reduced downtime and improved guest satisfaction. AI-powered chatbots and virtual assistants also enable the provision of instant, 24/7 customer support, handling booking inquiries and special requests, further elevating the guest experience.

Leading Operational Efficiency in Hospitality with AI

Artificial intelligence devices already play a huge role in improving various operations in the hospitality industry. From optimising back-end operations to fostering stronger on-ground vigilance, AI makes monitoring the smallest actions possible. This high-level coordinated service helps streamline various functions such as housekeeping, inventory management, and energy optimisation. Take predictive maintenance for example - these systems enabled by AI allow hotels to take preemptive actions and address issues in infrastructure, operations or others which can help to reduce downtime and ensure a better guest experience.

Additionally, real-time monitoring, a constant requirement in hospitality, and analytics systems, offer significant advantages in terms of tracking on-ground operations. For instance, Arya Omnitalk’s VB400 integrated with AI-powered video analytics is a body-worn camera, that provides security personnel with the ability to monitor hotel premises efficiently and consistently in real time. This camera not only enhances on-ground security but also ensures transparency and compliance with safety protocols, which is extremely crucial in a guest-oriented industry. Clubbed with our audio-visual SNEOS camera sensors, these VB400 cameras and Motorola walkie-talkies can help on-ground teams in bars, gyms and hotels to respond to situations concerning privacy, coordination and overall monitoring of the properties more accurately.

Additionally, with the help of these AI-enabled devices such as bodyworn cameras, CCTV and walkie-talkies situations where vaping or smoking in private or hazardous, private or confidential areas can be detected and prevented with high efficiency. Improving Security with the Power of AI

In today’s world, where crime is on the high-rise, the need to offer absolute security and safety in the hospitality industry becomes a top priority. Without this, there is too much at stake. But AI-based solutions are making it easier to achieve strict vigilance and build a safer environment. The HALO Smart Sensor 3C is one such innovation that has gained significant traction in the hospitality industry. This AI-integrated device, provides real-time air quality monitoring, vaping detection, and sound alerts, which makes maintaining safe and healthy spaces for guests and staff easier. From detecting potential hazards to managing crowd control, AI-powered sensors and cameras offer a new level of safety and security in hotels, resorts, malls and restaurants.

Another major factor that contributes to AI shaping the future of the hospitality industry is the aspect of sustainability. Sustainability is the key to a brighter future and AI-integrated devices offer the right and smart solutions that promote a conscious, self-reliant operational system necessary for this industry.

Going beyond just hospitality, AI’s focus on innovation and sustainability also plays a pivotal role in shaping the country’s future as a whole.

I strongly believe that AI will continue to be a key enabler of growth in the hospitality industry. At our company, the vision is not just limited to offering state-of-the-art technology solutions, but to also contribute to India’s growth by exploring our Make in India capabilities.

By integrating AI into various aspects of hospitality operations, which include personalised guest experiences to enhanced safety and sustainability, we are setting the foundation for a smarter, more efficient, and resilient future of India.

Even though the implementation of AI-integrated tools is comparatively nascent in India, with a continued focus on growth, innovation, and sustainability, the industry can achieve a complete shift to AI-powered technology to assist and drive progress for the hospitality industry and beyond.

It is needless to say that, AI will not only shape the way we interact with technology but also revolutionise industries both large and small. AI-powered technology is slowly changing the way everyday operations are carried and the hospitality sector is different. The hospitality sector, with its reliance on customer satisfaction, operational excellence, and safety, is expected to benefit immensely from AI’s advancements. By embracing these technologies today, we can ensure a more prosperous and sustainable tomorrow.

Hospitality in 2025: Some Undercurrents by Nathan Andrews, Business Head of Hospitality DS Group

What will 2025 look like for the Indian hospitality industry? Will it continue on the trajectory set by 2023 and 2024, or are there disruptions on the horizon? Most analysts predict the current growth story to persist, and peers in the hotel industry remain publicly optimistic.

However, while a rising tide lifts all boats, it is essential to examine what is driving this tide. Is it the natural ebb and flow, where an inevitable downturn follows a surge? Or are these rising waters signaling deeper disruptions—perhaps even a tsunami? While no dramatic shocks are expected in the coming year, it is important to look beneath the surface, as certain undercurrents may pose challenges in 2025.

The Numbers Don’t Tell the Whole Story

Room rates continue to rise across almost every market, but in dollar terms, they have remained largely flat due to the depreciation of the Indian Rupee. This presents a double-edged sword. The current market buoyancy is driven by a growing domesticaudience, supposedly unaffected by currency fluctuations—though that is not entirely true. The leisure segment, in particular, faces increasing competition from Southeast Asian destinations, where, despite currency appreciation, overall value remains more attractive and affordable than many domestic alternatives. As a result, we can expect intensified competition, which could slow the upward trajectory of room rates.

On the flip side, the industry still relies heavily on imported products, particularly in the premium segment, making operations more expensive as the Rupee weakens. Maintaining current GOP (Gross Operating Profit) margins will become an increasingly strenuous challenge.

The Foreign Arrival Gap

Despite global travel rebounding, foreign arrivals to India have yet to reach pre- pandemic levels, particularly in the leisure segment. Compared to our peers, India remains significantly behind in attracting high-spending tourists. A glance at major resort airports—Goa being a prime example—confirms this gap. With the appreciation of their home currencies against the Rupee, India should be a more compelling choice for international travelers, yet this has not materialized.

This leads to a deeper concern: has the underlying value proposition kept pace with rising prices?

Sustainable Growth or Short-Term Euphoria?

Steady growth and strong EBITDA figures are always welcomed. However, if price increases are not backed by corresponding value additions, the current optimism could swiftly turn into a long-term setback. Simply raising prices without enhancing offerings amounts to price-gouging, which is unsustainable.

While price is fundamentally dictated by supply and demand—both relatively inelastic in the short term—hoteliers must be strategic. They need to anticipate inevitable shifts in supply and adjust accordingly.

The Expansion Challenge

If the ambitious growth projections of major hotel brands hold true, the number of available rooms in India could double in the coming years. Even accounting for discrepancies between projected and actual execution, this expansion will be significant.

The resulting pressure on topline revenue may not be immediate in 2025, but it will become evident in the years ahead.

Talent Shortages and Operational Pressures

A growing concern across the industry is the deepening talent crunch, which will have serious implications for both operational efficiency and financial performance. The shortage is already acute, though temporarily masked by intercompany poaching—a game of musical chairs where one resignation sets off a chain reaction of departures across the industry.

However, as new properties come online, poaching alone will no longer suffice. Retention will require a more structured, intentional approach. Owners and operators will have to rethink compensation models, accept that higher salaries may be necessary for fewer employees, and drive efficiencies to maintain cost structures. Those who fail to innovate in this area will face mounting challenges, both financially and operationally.

2025 holds immense promise for the Indian hospitality industry, but one cannot overlook the shifting undercurrents beneath the surface.

Travel Trends 2025: Insights from Leading General Managers on the Future of Hospitality

Travel Trends 2025: Insights from Leading General Managers on the Future of Hospitality
From green tourism to immersive experiences to multi-generational travel, hospitality leaders highlight key trends that will redefine guest experiences in 2025

Indian travellers are curating their travel plans, guided by emerging trends that are reshaping the hospitality landscape. From the growing emphasis on green tourism—promoting sustainable and eco-conscious travel practices—to the pursuit of immersive, one-of-a-kind experiences, the travel industry is undergoing a profound evolution. We speak to four industry leaders to understand the key trends that will define the travel experience for Indian travellers in 2025.

Immersive Experiences Take Centre Stage 

Maurice Lucien Van Den Bosch  General Manager of RAAYA by Atmosphere

“As we look at travel trends for 2025, the shift in Indian outbound tourism is significant as discerning Indian travellers seek immersive and authentic explorations that transcend the ordinary. From secluded private islands to curated culinary adventures and wellness retreats, the modern Indian traveller values moments that enrich their perspective and provide a sense of exclusivity. 

At RAAYA by Atmosphere, we redefine luxury through bespoke offerings tailored to these evolving aspirations. Anchored in our philosophy of the Joy of Giving, RAAYA’s legacy shines as a beacon of personalised service and curated exceptional experiences, setting a new standard in Maldivian hospitality”  shares Maurice Lucien Van Den Bosch  General Manager of RAAYA by Atmosphere.

Rise of Multi-Generational Travel 

“Multi-generational travel has redefined the luxury hospitality landscape, particularly in India, where deeply rooted family bonds shape travel preferences. As we look to 2025, we will focus on crafting bespoke experiences—engaging adventures for children, tranquil retreats for seniors, or moments of togetherness that transcend generations.

At OBLU XPERIENCE Ailafushi, our goal is to curate engaging adventures that spark the imagination of young travellers to serene retreats that provide moments of relaxation for seniors. We elevate this vision through our signature tropical island experience, blending carefree indulgence with vibrant energy. Families can explore invigorating activities that foster connection and revel in a buzzing party vibe that brings everyone together” shares Christopher Baker, General Manager,  OBLU XPERIENCE Ailafushi, Maldives. 

Driving Sustainable Hospitality

Shiv Bose, General Manager, Jaisalmer Marriott Resort & Spa

“As sustainability becomes a key driver in travel decisions, the new year will see a rise in demand for low-carbon, eco-conscious experiences. Travellers are increasingly prioritizing destinations that align with their environmental values. At Jaisalmer Marriott Resort & Spa, this shift is already underway with the launch of an EV-charging station underscoring our commitment to sustainable practices. With more guests seeking to preserve the natural beauty of places like Jaisalmer, a UNESCO World Heritage Site, the trend toward sustainability will continue to shape the hospitality industry,” shares Mr Shiv Bose, General Manager, Jaisalmer Marriott Resort & Spa. 

Timeless Travel Essence

Monica Coppetta, General Manager, OZEN RESERVE BOLIFUSHI

“Travel trends may change, but the essence of exploration remains timeless: seeking new experiences, embracing diverse cultures, and forging connections in places both familiar and unfamiliar. In today’s world, travellers are no longer merely ticking destinations off a list; they are in pursuit of immersive experiences that resonate with their personal values and curiosities. Whether it’s participating in local traditions, engaging with sustainable travel practices, or discovering hidden gems away from the crowds, modern travellers are increasingly drawn to journeys that transform them. It’s about the stories they bring back, the people they meet, and the personal growth they experience along the way,” shares Monica Coppetta, General Manager, OZEN RESERVE BOLIFUSHI. 

The Taste of Meghalaya: Iconic Dishes to Try by Dr Himanshu Talwar

Often referred to as the Abode of Clouds, Meghalaya nestled in the northeastern part of India, is known its breathtaking waterfalls, unique living root bridges, and rich tribal heritage. The cuisine of the region is characterized by its simplicity and the use of locally sourced ingredients, with a focus on rice, meat, and a variety of vegetables.

The food is often mildly spiced, allowing the natural flavours of the ingredients to shine through. Let’s explore some iconic dishes from Meghalaya:

Jadoh - Jadoh is a quintessential Khasi dish, celebrated for its robust flavours and comforting qualities. It features red rice, a staple in Meghalaya, cooked with tender pieces of meat, typically chicken or pork. The rice is infused with spices like ginger, turmeric, and sometimes bay leaves, giving it a warm, earthy flavour. Often garnished with crispy fried onions, Jadoh is served alongside a tangy chutney made from local ingredients, enhancing its taste.

Dohneiiong - Dohneiiong is a delectable pork dish that highlights the region’s affinity for rich, flavorful meat preparations. The pork is marinated in a mixture of spices and then slow-cooked until tender, allowing the flavours to meld beautifully. The star ingredient, black sesame seeds, is ground and added to the dish, lending a nutty, aromatic quality that distinguishes it from other meat dishes.

Typically served with steamed rice, Dohneiiong’s unique flavour profile makes it a must-try for anyone exploring the region’s cuisine.

Tungrymbai - Tungrymbai is a cherished traditional dish among the Khasi people. This dish primarily features fermented soybean, which is simmered with a medley of vegetables like potatoes and beans, creating a hearty and nutritious meal. The fermentation process imbues the soybeans with a distinctive umami flavour that enhances the overall taste of the dish. Tungrymbai is typically served with steaming hot rice, making it a comforting staple in many households.

Khar - Khar is a signature dish of Meghalaya, renowned for its unique use of alkaline ingredients. The dish features raw papaya and a special alkaline water extracted from the ashes of the “khar” plant, which gives it a distinct taste and aroma. Typically cooked with a choice of meats, such as fish or pork, Khar is seasoned with a blend of spices, including turmeric and ginger, resulting in a complex flavour profile, often enjoyed during festive occasions.

Pukhlein- Pukhlein is a traditional rice snack beloved in Meghalaya for its delightful texture and slightly sweet flavour. Made from glutinous rice flour, the dough is shaped into small, round discs and deep-fried until they reach a golden-brown hue, creating a crispy exterior. The inside remains soft and chewy, making it a perfect tea-time treat. Pukhlein is often enjoyed as a standalone snack or served with local tea.

Sohmynken - Sohmynken is a popular fish dish that highlights the freshness of local ingredients, particularly the abundant fish found in Meghalaya’s rivers. The fish is typically marinated with a blend of spices and herbs, such as garlic, ginger, and green chilies, allowing it to absorb the flavours deeply. It can be either grilled or steamed, preserving its natural taste and moisture. The dish is usually served with steamed rice, making it a wholesome meal.

Bamboo Shoot Curry – This beloved dish from Meghalaya showcases the region’s deep connection with local flora. Tender bamboo shoots, harvested from the abundant bamboo forests, are cooked with a variety of seasonal vegetables and aromatic spices, creating a flavourful and hearty curry. The natural sweetness of the bamboo shoots balances beautifully with the spices, making it a delightful dish. Often served with steamed rice, this traditional curry is nutritious and wholesome.

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Dr Himanshu Talwar is an industry veteran with various articles, columns, travelogues, and write-ups published specifically on Tourism, Hospitality, and Aviation to his credit.

Beyond the Plate, Creating a Total Dining Experience by Pradip Kumar Pani, Executive Chef, Grand Mercure Mysore

Beyond the flavours, a successful dining experience is a multi-sensory journey. A captivating first impression is crucial, with diners expecting an atmosphere that is visually appealing, acoustically inviting, and perhaps subtly scented. Exceptional service, the personality of the space are integral elements that contribute significantly to the overall impression and the long-term recollections.

Delivering excellence with authenticity & simplicity At La Uppu, our all-day-dining restaurant at Grand Mercure Mysore, we firmly believe that true excellence essentially means mastering the basics and fundamentals, in which perfection can be found in the minutest details. The notion of authenticity connotates honesty, a promise of truth and the absence of deception to establish trust, is especially significant at an all-day fine dining restaurant. When we discuss simplicity, we understand that it finds home in the omission of artifice and elimination of complexity to leave an idea at its purest form. Together, these principles form a path where clarity, honesty, and craftsmanship come together to create something truly exceptional.

Ambiance

When we envision the ambiance we would like to set at our outlets, such as the sophisticated charm of La Uppu or the relaxed vibrancy of By the Blue, we grasp the necessity of orchestrating the tone for any occasion or event. The environment should elicit the desired emotions from the minute a guest walks in, whether it’s the anticipation of a fine dining experience or the casual enjoyment of a poolside cocktail.

Crafting a hospitable environment at restaurants is a skill. The key lies in – lighting that effectively sets the mood, music that is pleasing and fitting to the occasion/ambiance, and thoughtfully arranged seating that makes everyone feel comfortable. The lighting can be soft and warm creating an intimate atmosphere, it can also be brighter to energize a more casual, amicable environment. The music has to seamlessly weave with the aura of the dining area; whether it’s the elegance of jazz, the comfort of soft acoustics, or the lively energy of upbeat tunes too. The deliberation over the seating arrangements are also of great aesthetic significance as it ensures comfortable seating options that are spacious, in accommodation of privacy as well as several group sizes. The harmonisation of these components are what cultivates an inviting space to our dining areas, whether it’s the elegant setting of La Uppu or the relaxed atmosphere of By the Blue.

Entertainment – the theatre of dining.

Guests are drawn to exquisite dining experiences by their desire for unforgettable moments and meaningful connections. At La Uppu, we believe this often alludes to being transparent with the theatrical aspects of cooking.

Guests can enjoy witnessing the culinary process firsthand and be entertained by the artistry of cooking in the open kitchen at La-Uppu. The transparency entices a sense of curiosity, enabling diners to visualise the meticulous preparation and skill gone into the dishes they consume. Not only does it help our guests deepen their understanding of the entire artistry of gastronomy, but also makes the relationship with the meal more memorable for them.

Listening to our guests

Extremely valuable insights on our services can be provided by utilising powerful tools such as feedback and data, however it can be challenging to apply it benevolently and objectively. As part of providing wonderful service, we consciously take measures upon receiving any feedback and develop ideal practices to constructively implement it.

Harboring a system of open communication is one of the key procedures that entail training the staff to actively listen to our guests during their service. Our commitment towards establishing an environment in which feedback is welcomed as well as used to enhance guest experience takes precedence. This will ensure that data and feedback are harnessed to drive meaningful action and growth.

Making memories

At the heart of every dining experience lies the memories created. We strive to elevate the guest experiences with a premium flair whether it’s the refined cuisine at our restaurants or the relaxed atmosphere at our Poolside Bar By the Blue, by blending high-quality local ingredients along with the traditional cooking techniques with traditional service rituals.

This amalgamation reconnects the guests as well as locals with the deep-rooted cultures in a refreshing manner. Each dish is a journey that provokes nostalgia by means of flavors, textures, smells, and sounds. By engaging all the senses, we create those deep emotional bonds with culture & its history again, evoking the comforting sensation of memories crossing time, while each guest goes through the whole essence of the tradition while embracing culinary modernity.

Encourage healthy & sustainable habits

Apart from appeasing the appetite of our beloved guests, we place importance on the sustainability and health aspects behind preparing these dishes at all our outlets. We promote the use of organic and seasonal products in our cooking. We tend to favour brands that incorporate a human touch, and that also respects the health of the producers, consumers and the planet. One of our priorities is to minimize the environmental impact and to use eco-friendly packaging with no single-use plastic principally incorporated at all our outlets. Providing our guests with specific diet friendly options and educating our staff about products and healthy options are also ways of encouraging healthier and sustainable habits.

Author: Pradip Kumar Pani, Executive Chef, Grand Mercure Mysore

Top 5 unique coffee orders every true coffee enthusiast should try

Coffee is more than just a drink; it is a universal language that brings people together, connecting cultures and communities across the globe.

From the first morning cup to that mid-afternoon pick-me-up, coffee has become an essential part of daily life for many. With a wide array of flavors, ranging from caramel to hazelnut, and even seasonal delights like pumpkin spice, there’s truly a coffee to match every mood.

Whether you’re a seasoned enthusiast or a casual drinker, trying unique coffee orders can be a fun and rewarding experience. In this article, we’re excited to share five unique coffee orders every true coffee lover should try.

1. Iced Thai Coconut Latte - abCoffee:

Missing the vibes of summer? This Iced Thai Coconut Latte will transport you straight to sunny days by the beach. abCoffee, India’s highest-rated and award-winning specialty coffee company, is known for bringing the finest Indian-grown coffees to your cup. Their Thai Coconut Latte is a perfect blend of smooth, creamy coconut milk and strong coffee—refreshing, sweet, and completely dairy-free. This drink is not just a coffee; it’s almost a meal in a glass. Inspired by the classic Thai iced coffee, it’s a bestseller at abCoffee for all the right reasons. If you’re looking to shake up your usual coffee routine, this one is a must-try!

2. Vietnamese style iced coffee - Blue Tokai: For coffee enthusiasts

Looking to try something different, the Vietnamese-style iced coffee from Blue Tokai is a must-try. This iced coffee is stronger, bolder, and thicker than your typical cold brew. Made with Vietnamese-grown Robusta beans, it has a rich, sweet flavor that’s perfect for a cooling caffeine fix. Whether you’re working on your laptop, reading a book, or chatting with friends, Blue Tokai offers a cozy space to enjoy this unique, refreshing brew.

3. Banana Caramel Frappe - Pret A Manger:

For coffee lovers looking to try something different, the Banana Caramel Frappe is a must-try. It combines the natural sweetness of frozen bananas with the rich aroma of freshly brewed coffee. Blended with ice and perfectly sweetened, it’s topped with homemade caramel sauce and a dollop of whipped cream.

This refreshing and indulgent drink is the perfect mid-day pick-me-up, offering a delightful mix of creamy, caramel goodness that’s hard to resist!

4. Orange Zest Mocha- Stand By Coffee:

If you’re a true coffee lover looking for something unique, the Orange Zest Mocha is a must-try. This special blend combines the warm, comforting notes of cinnamon with a refreshing burst of orange. The balance of orange, chocolate, and coffee creates a flavourful experience that energizes you from the inside out.

The Orange Zest Mocha is a perfect harmony of rich, bold coffee and bright citrus, making it one of Stand By Coffee’s best offerings.

5. Peppermint Mocha - Subko - the Craftery

The Peppermint Mocha from Subko at The Craftery is a must-try this holiday season. This delightful drink blends rich espresso with Subko’s 70% dark chocolate and a touch of peppermint syrup. Inspired by mint chocolate and candy canes, it offers a refreshing, minty, and chocolatey taste that perfectly captures the festive spirit. Whether you're looking to unwind or simply take a break, this special holiday coffee is the perfect treat you won’t want to miss.

From rich chocolatey blends to refreshing minty creations, each coffee offers a special experience. Whether you prefer something sweet, bold, or refreshing, these top five coffee orders are sure to delight your taste buds and elevate your love for coffee. So, why not step out of your usual routine and try something new? Every cup brings a new adventure!

Accor and Handiwork join forces to promote the training and professional development of disabled people in the hotel industry

Accor, a global leader in hospitality, announces a partnership with Handiwork, an ESUS (French government-approved social enterprise) that provides training and support to disabled people in the workplace. This innovative partnership will lead to the roll-out of the HANDIWORK DÉCOUVERTE (Discovering Handiwork) program in a number of Accor hotels across France, ranging from economy to luxury, providing people from the sheltered sector with introductory training in the hospitality industry. 

An initial seven hotels kicked off the program in late 2024, including properties in Hauts-de-Seine (92), Toulouse and Le Havre, welcoming 28 trainees. In early 2025, the project will be extended to other cities, including Lyon and Bordeaux. Over a period of 10 months, the participants will be supported by a Handiwork training officer and will learn about the various roles in hospitality. The apprenticeship, which includes hands-on training and total immersion in Accor hotels, will ensure they acquire practical and empowering hospitality skills. At the end of the training, participants will receive a formal qualification detailing the skills acquired and they will also have the opportunity to pursue their professional journey within the Group.   

“This partnership with Handiwork is a chance for us to further open the doors of our hotels and to play an active part in the training of participants. We are proud to offer these talented people a meaningful first professional experience, and to strengthen our commitment to an inclusive hotel industry,” said Anne-Sophie Beraud, SVP Social Care & Impact, Accor. 

“Following our work in the Retail sector, we are extremely proud to be able to expand our “HANDIWORK DÉCOUVERTE” training and integration pathways to the Hospitality industry. The diversity of career paths offered within Accor Group’s many brands provide genuinely exciting opportunities for talent from the sheltered sector, seeking to enhance their professional development and make their way into the mainstream workplace,” said Lionel SATOUF, co-founder and CEO, Handiwork. 

Accor has long sought to foster an inclusive hospitality industry. In 2023, Accor launched a partnership with Simplon, an inclusive training organization focused on digital careers, to provide training to 14 people with disabilities in the role of App Designer & Developer. This work-based learning program offers 18 months of training as well as personalized support. The initial roll-out began in April 2024 following a six-month pre-selection process, marking the first successful stage of this partnership which will continue until October 2025. 

For the past seven years, Accor has been involved in DuoDay, a national day that its hotels and headquarters take part in to raise awareness of and promote the professional integration of disabled people. This year, 100 Duos were created, made up of disabled people and Accor employees, thus offering participants the opportunity to interact with our teams and learn about the Group and its career opportunities. This program, initially launched in France, has gradually been extended internationally to countries where the Group operates, becoming “Accor World DuoDays”.  

In partnership with local charities, not-for-profit organizations and schools, Accor Greater China has since 2016 been actively involved in organizing events to showcase careers in hospitality. Approximately 500 events have been organized over the past seven years, involving almost 8,400 disabled people and 25,000 employees. In 2022, Accor also organized a special day for young visually impaired people as part of the program, “Blind Empowerment 100-Day”, in partnership with the charity beYoureyeS. In 2023, the partnership was renewed with an event at the Pullman Shanghai Jing An, offering tailored training to introduce participants to careers in hospitality.

In North America, the Fairmont Tremblant and Fairmont the Queen Elizabeth began a partnership with Giant Steps, a Canadian NGO specialized in educating people with autism spectrum disorders and promoting the professional integration of autistic and neurodivergent adults. Launched in 2022, this pilot project led to the integration of 12 new staff members into hotel teams, supported by professional trainers from Giant Steps. These two hotels are the first in Canada to roll out this program, with the aim of extending it to other Fairmont hotels in the country, while in parallel providing a positive experience to autistic guests and their families. 

Renaissance Hotels Fuels Local Discovery on a Global Scale with the Debut Of ‘R FINDS’ Digital Marketplace

With a global presence spanning nearly 40 countries, Renaissance Hotels, part of Marriott Bonvoy’s distinguished portfolio of over 30 hotel brands, has embraced local discovery as its defining characteristic, connecting travelers with the vibrant spirit of neighborhoods worldwide. Each property reflects the unique culture and character of its surroundings through thoughtfully designed spaces, the guidance of Renaissance Navigators, and its annual Global Day of Discovery, a lively celebration of local businesses held at each of the brand’s 170+ properties around the world.

Today, on the 10th anniversary of Global Day of Discovery, Renaissance Hotels’ celebration of localism takes on new significance with the debut of R FINDS – a global digital marketplace celebrating and supporting local artisans, creators, and small businesses, and connecting travelers to the heart of the communities that Renaissance Hotels co-exist within. Beginning with 175+ products representing Renaissance Hotels’ 175+ properties across the globe, R FINDS is more than an online marketplace — it’s a cultural bridge that brings the soul of each property’s neighborhood to travelers everywhere, offering exclusive access to hidden gems and small businesses around the globe.

The new platform has been curated with the support of Renaissance Hotels’ Navigators, the brand’s onsite experts with deep-rooted connections to the community. Now, in addition to providing the best local discoveries for guests to savor, shop, sip and see, the Navigators’ expertise offers consumers an authentic way to discover and support the best - and often hidden - creative businesses in the neighborhoods they call home. From handcrafted goods and artisanal foods to bespoke home decor and wearable art, the array of products has been curated to embody the distinctive spirit of Renaissance neighborhoods. The commission-free marketplace empowers local artisans and entrepreneurs by providing them with global exposure without additional costs, directly benefiting the small businesses that fuel these communities.

“With the launch of R FINDS, we’re evolving Global Day of Discovery from a one-day celebration of localism to a platform that fosters meaningful connections year-round,” said Jennifer Connell, Vice President and Global Brand Leader of Premium Distinctive and Collection Brands at Marriott International. “This digital marketplace connects travelers instantly to unique makers from around the world, proving that our commitment to generating positive and sustained impact for our neighbors extends far beyond the walls of each hotel.”

Global retailers will include brands such as Amorío from Mexico, EIRA from India, Larimar from the Dominican Republic, Suraquia from Spain, and Mince from Thailand; along with US retailers like Chicago’s Sunday Standard, Ox & Pine Leather Goods from Texas, and Meyer the Hatter from New Orleans.

Additional highlights from the marketplace include fragrances, vintage posters, watches, jewelry, home goods, purses, and apparel, with products, such as the brand’s custom blended honey kit, to be added in early 2025. The honey kit will include unique tasting profiles representing three destinations, including Edisto Gold Honey from Charleston, South Carolina, Heaven’s Honey from Chicago and Manoa Honey & Mead from Wahiawa (Oahu), Hawaii. The kit will also include corresponding cocktail recipes curated from each nominating hotels’ Evenings Ritual program.

With an editorially driven approach, the site features curated content from Wallpaper* magazine and contributions from celebrity guest editors, such as James Beard Award-winning chef, artist, and advocate Sophia Roe, as well as other notable tastemakers. Through these collaborations, R Finds reinforces Renaissance’s commitment to daily discovery, offering thoughtful perspectives on the people, products, and stories that make each neighborhood unique.

“Arriving at a time of the year when countless small business owners that make up our vibrant communities are being recognized and supported, I’m honored to help craft, shape, and share the stories of local communities that connect to travel experiences,” said Sophia Roe. “R Finds is a natural platform for stories that reflect the commitment Renaissance Hotels has to making an authentic difference in local communities – and creating memorable, meaningful experiences for travelers.”

Renaissance Hotels worldwide will celebrate Global Day of Discovery today, November 19th, where each property will host immersive, community-focused events with the centerpiece of the celebration being the launch of R Finds. Connecting travelers and locals from all parts of the globe, Renaissance Hotels’ new platform not only honors its properties but also uplifts the people and communities that make each destination worth discovering.

To discover intriguing neighborhood finds from around the world all in one place or for more information on R Finds, visit www.R-Finds.com. To learn more about Renaissance Hotels, visit www.renhotels.com.

The Hosteller secures a consolidated ₹48 Crore in Series-A funding

The Hosteller secures a consolidated ₹48 Crore in Series-A funding to accelerate nationwide expansion; aims to becoming Asia’s largest backpacker hostel brand

V3 Ventures led the Series A equity round of ₹32 Crore with Blacksoil investing ₹16 Crore venture debt to complete the ₹48 Crore raise

The Hosteller, India’s leading backpacker hostel brand, today announced the successful completion of its Series A funding round, securing a total investment of ₹48 Crore. The equity investment was led by V3 Ventures along with participation from prominent investors including Synergy Capital Partners, Unit e Consulting LLP, Real Time Angel Fund (Climber Capital), Ice VC led by Mrunal Jhaveri, and AL Trust (Thrive Ventures).

Notable individual investors joining the round include Harsh Shah from Naman Group Family Office, Akash Hiren Zaveri, founder of Plix and Vedang Patel, founder of The Souled Store. The company also raised ₹16 Crore from Blacksoil as venture debt, marking a major milestone in The Hosteller’s growth journey.

Pranav Dangi, Founder and CEO of The Hosteller, said, This strategic investment will further strengthen our mission of delivering standardized offerings pan India enabled by a tech-first approach to the backpacking community. We aim to have 10000 beds by March 2026 from the existing 2500 beds. Backpacker hostels have become the go-to choice for GenZ and millennial travelers in the post-covid era. The fresh capital will not only accelerate our expansion but also help us acquire customers from the newer territories.

Arjun Vaidya, Co-Founder of V3 Ventures, said, We noticed a change in the way GenZ travels - from saving up for 1 holiday a year to traveling every long weekend. And, The Hosteller fulfills this exact need. With a standardized, tech-first, budget-friendly option - the brand offers something truly unique to its customers. This makes us even more excited about the growth ahead. The Hosteller has demonstrated outstanding execution capabilities in the consumer and travel space.

The fresh capital will be strategically utilized to expand The Hosteller’s footprint across India, with plans to strengthen its presence in existing cities such as Rishikesh, Manali, Bangalore, Delhi, etc. while venturing into new travel destinations. The company aims to maintain its robust growth trajectory while continuing to provide high-quality, immersive travel experiences for backpackers.

Why Prioritising Sustainability is Important in Hospitality by Shivani Arora

In recent times, the hospitality industry has widely recognized the growing need for sustainability to maintain the health of natural ecosystems.

Life must be supported for present and future generations, and adopting sustainable practices is essential to ingraining certain behaviors. In order to draw visitors, hotels mostly rely on natural resources like immaculate scenery, beaches, and pure air. But this dependence also puts a lot of stress on these resources, endangering the ecosystem that the business itself depends on.

Hotel operators are turning an increasing amount of their attention to revenue management systems and sustainability initiatives in order to combat rising expenses, more regulations, andfierce competition. During this process, there appears to be an increase in awareness among travelers as well, who are searching for hotels that are environmentally friendly.

Hotels are adopting sustainable practices as a result of their growing acceptance of the sustainability problem.

Recycling laws, reduced water consumption, waste minimization, energy conservation, and carbon emission reduction are among the measures that are being adopted. The front-runners among the hotel chains such as Hilton and Marriott are the major proponents of this movement owing to their open declarations of the measures adopted to minimize the negative impact on the environment.

Let’s look at some sustainable practices in hospitality these days.

Waste management and reduction- Hotels are reducing the amount of single-use plastics and throwaway things they use, as well as reducing food waste through programs and creative recycling ideas.

Water conservation – Water-efficient fixtures, rainwater harvesting systems, and greywater recycling technologies are being adopted to reduce water consumption without compromising guest comfort. 

Sustainable sourcing and local partnerships- Prominent lodging establishments are giving top priority to acquiring products and services that adhere to ethical and ecological norms, such as locally and organically produced goods. In addition to lowering their carbon footprint, hotels that promote local relationships also help the communities and companies in the area.

Technology’s place in environmentally friendly hospitality-Technological advancements play a pivotal role in facilitating sustainable practices within the hospitality industry. From IoT-enabled smart systems that optimize energy usage to mobile applications that promote paperless operations and AI-driven predictive analytics for resource optimization, technology is instrumental in driving efficiency and reducing environmental impact. 

Based on existing patterns, it is easy to forecast that the increased emphasis on sustainability will continue. The growing concerns about the environment have made consumers very wary.Travelers want to choose hotels that are sustainable and practice eco-conscious living. In addition, hotels are embracing sustainability to obtain a competitive advantage in the market as well as to help create a healthy planet. For the hospitality business to continue growing and succeeding, sustainability is a strategic necessity because customers are prepared to pay extra for eco-friendly lodging.

For the hospitality sector, sustainability is now not just a desirable outcome but also a need. Hotels may meet guest expectations while reducing their ecological footprint by using sustainable sourcing techniques, waste reduction strategies, energy efficiency measures, and water conservation activities.

The hospitality sector can lead the way toward a more sustainable future by working together, being innovative, and being dedicated to social and environmental responsibility.

Implementation Opportunities:

Assessing operational updates

Making operational adjustments is essential to enhancing hotel sustainability. Operators might begin by carrying out thorough energy audits to find places where energy use can be cut. This could lead to simple adjustments like replacing the lighting or changing the filter, which can quickly lower energy use and lessen the hotel’s carbon footprint.

They might also influence capital plans for more significant infrastructure modifications, such the eventual replacement of the HVAC system. The use of water conservation measures, like low-flow fixtures and efficient washing and irrigation systems, is crucial for sustainability initiatives. Programs for waste management, such as composting and recycling, can also dramatically reduce the amount of garbage dumped in landfills. A hotel’s operational efficiencies can be found anywhere and are frequently

Involving guests

By educating visitors about their environmentally friendly policies in public areas and guest rooms, hotels may make their sustainability programs more engaging for visitors and inspire them to get involved in conservation efforts. Guests at one island resort are encouraged to produce their own corals, which eventually outcompete certain species on the reefs.

Additionally, it provides eco-friendly amenities like toiletries in reusable containers, which cut down on the waste produced by single-use plastics.

Some hotels even incentivise guests for sustainable behaviour, like offering discounts for opting out of daily room cleaning. Hotels should also consider seeking feedback on their sustainability efforts to prioritise actions that guests are motivated by. By involving guests in sustainability initiatives, hotels not only reduce their environmental impact but also raise awareness and foster a sense of ownership among their clientele.

Engagement of workforce

Training and educating staff about eco-friendly practices, waste reduction, and energy conservation can lead to more efficient operations and cause a ripple effect where staff bring these practices to their homes and their communities. Staff can also serve as ambassadors, promoting sustainable practices to guests and encouraging their participation.

Moreover, recognising and rewarding employees for their contributions to sustainability efforts can boost morale and motivation. Ultimately, a committed and informed workforce is an invaluable asset in achieving and maintaining a sustainable future for hotels.

Some Challenges faced

Financial and cost hurdles are common since adopting sustainable practices frequently necessitates an initial investment, which may discourage enterprises owing to profitability concerns. Teaching stakeholders about the advantages of sustainable practices is crucial to overcome this obstacle because there may also be resistance to change and a lack of awareness.

In the realm of hospitality, sustainable practices are no longer a luxury but a necessity. As the world grapples with environmental concerns, the industry must embrace its role in promoting responsible consumption, conservation and social responsibility.

The journey toward sustainable hospitality has challenges, but with industry collaboration and innovative strategies, the hospitality sector can pave the way for a greener, more responsible future.

The hospitality industry is facing growing pressure to address its environmental impact and promote sustainable practices. However, while sustainability is often viewed as an opportunity for businesses to improve their reputation and attract environmentally conscious customers, the potential risk of climate change and non-compliance with the growing sustainability agenda is not yet seen as critical.

Expanding Horizons: The Epic Hospitality Consultancy Leading Innovation in the Hospitality Sector

The Indian hospitality industry is on the cusp of a transformative era, marked by rapid growth, evolving consumer demands, and technological advancements.

Leading the charge in navigating this dynamic landscape is The Epic Hospitality, founded by industry veteran Mr.Rishi Surya Puri. With over 32 years of experience across renowned brands like Mayfair Hotels & Resorts, Carlson, Holiday Inn, Sheraton, Lords Hotels & Resorts, and Wyndham Hotels, Rishi Puri is a recognized leader whose entrepreneurial vision and strategic expertise are reshaping hospitality management across India and beyond. AVision Rooted in Experience

At its core, The Epic Hospitality is built on the principle of delivering tailored, innovative solutions that address the diverse needs of hospitality players—from boutique hotels and large chains to startups and resorts. Drawing on decades of firsthand experience, Rishi Puri and his team offer bespoke strategies designed to foster sustainable growth, elevate guest experiences, and optimize operations.

“After working with some of the biggest names in the industry, I founded The Epic Hospitality with a mission to bridge the gap between operational challenges and strategic growth. Our consultancy services are designed to be as dynamic as the industry itself, offering solutions that address everything from market repositioning to technology integration” shares Rishi Puri. Tailored Solutions for a Diverse Hospitality Landscape India's hospitality sector is a diverse ecosystem encompassing luxury resorts, urban business hotels, budget accommodations, and eco-friendly retreats. Each property type faces unique challenges, and The Epic Hospitality excels in providing customized, data-driven solutions to meet these needs.

Take, for instance, the mid-scale resort in Kerala that faced stiff competition from new market entrants. The Epic Hospitality conducted a comprehensive market analysis, identifying the underexplored niche of wellness tourism. By revamping the resort’s offerings to include yoga retreats, Ayurvedic treatments, and organic dining options, the property was repositioned as a premier wellness destination—resulting in a 30% increase in occupancy and a significant boost in guest satisfaction.

Similarly, for high-end luxury hotels, The Epic Hospitality focuses on creating unmatched guest experiences through advanced CRM systems, bespoke loyalty programs, and exclusive partnerships that elevate the brand. For budget and mid-scale hotels, the consultancy hones in on cost management, operational efficiency, and revenue optimization, helping properties thrive in a competitive landscape.Innovative Solutions in Technology and Operations In today’s digital-first world, technology is no longer an option but a necessity for staying competitive. The Epic Hospitality is at the forefront of integrating cutting-edge technology, from AI-driven guest services and Big Data analytics to IoT systems for energy management.

These tools not only enhance operational efficiency but also create more personalized guest experiences. Rishi’s experience at Wyndham Hotels speaks to his commitment to technology. Under his leadership, a property-wide smart energy management system was implemented, resulting in an 18% reduction in energy consumption. This project showcased how modern technology could dramatically reduce operational costs while improving sustainability—two factors that are increasingly important in today’s hospitality industry. Sustainability and Wellness: The Future of Hospitality In line with global trends, The Epic Hospitality aims at positioning itself as a leader in sustainability and wellness.

Guests today are more environmentally conscious, and properties that offer eco-friendly options stand to gain a competitive edge. Rishi and his team work with properties to implement waste reduction programs, adopt renewable energy sources, and use sustainable building materials. At the same time, the wellness tourism sector is growing rapidly, driven by a post-pandemic focus on health and well-being. The Epic Hospitality is helping hotels and resorts expand their wellness offerings, from mindfulness retreats to spa treatments, ensuring that properties not only meet but exceed guest expectations. Education and Mentorship: Empowering the Next Generation Beyond consulting, The Epic Hospitality is deeply committed to education and knowledge sharing within the industry.

Rishi Puri regularly mentors aspiring hoteliers and shares his insights through lectures, webinars, and industry forums. His recent speaking engagement at a top hospitality institute sparked discussions on innovation’s critical role in driving industry growth. “Our goal at The Epic Hospitality is not only to help current businesses thrive but also to empower the next generation of hospitality leaders with the tools and knowledge they need to succeed,” says Puri. The Road Ahead: Shaping the Future of Indian Hospitality As the hospitality industry continues to evolve, The Epic Hospitality remains at the forefront of driving sustainable growth, innovation, and excellence.

By offering tailored solutions, embracing technological advancements, and fostering collaboration across the sector, The Epic Hospitality is poised to lead the Indian hospitality industry into a new era of success.Whether working with established brands or emerging startups, Rishi Puri and his team are committed to helping clients navigate the complexities of the hospitality landscape while positioning them for long-term growth. For more information, follow The Epic Hospitality as they continue to shape the future of the hospitality industry and be your Partners in Brilliance, one property at a time.

Rishi S. Puri is the Principal Consultant at Epic Hospitality Consultancy. With over 32 years of experience in the hospitality industry, he has held senior managerial roles at renowned establishments such as Lords Hotel Group, Four A Resort - Jammu, Park Plaza By Radisson Chandigarh, Wyndham Group, Godwin Hotels and Mayfair Hotels & Resorts. He is also an active speaker on hospitality education and industry insights.

Get in touch with Rishi Puri: +91 93776 07777
principalconsultant@theepichospitality.com

Employee Learning And Development: The Secret Sauce Of Success In The Hotel Industry by Saurabh Pande, Master Trainer & Facilitator

In the ever-evolving world of the hotel industry, the secret recipe for an organization's success is deeply anchored in the talents and skills of its workforce. Yet, this secret recipe may lose its magic when the importance of comprehensive employee Learning and Development is overlooked by key executives and supervisors. Often underestimated, this element of professional development is a game-changer in the industry. The Association for Talent Development's 2023 study brings to light a startling revelation, indicating that hotel establishments offering comprehensive Learning and Development programs enjoy an overwhelming 218% higher income per employee than those that do not.

However, on the other side of this encouraging statistic is a concerning insight from a Gallup survey: 70% of employees do not feel they have mastered the skills required for their roles. This stark contrast between the potential and reality of employee Learning and Development in the hotel industry paints a vivid picture. In this thought-provoking article, we focus particularly on India's hotel industry to delve deep into the heart of this issue. We aim to explore the intricate challenges arising from inadequate Learning and Development and examine the sweeping impact such shortcomings can have on team performance.

1. The Keystone of Success: Standard Operating Procedures (SOPs)

Standard Operating Procedures (SOPs) act as the cornerstone of success in the hotel industry. They provide a methodical approach for efficient and uniform operations. SOPs ensure clarity, reduce errors, and promote teamwork, thereby forming a robust foundation for achieving organizational goals. However, a lack of clear SOPs can lead to confusion and inaccuracies, which can negatively impact the service quality in hotels. An effective SOP provides employees with a reference to the most common and vital tasks, procedures, and practices within the hotel. It is an invaluable tool for the Learning and Development of new employees and reinforcing protocols among existing staff.

2. The Downward Spiral: Inadequate Learning & Development

Inadequate Learning and Development can trigger a 'domino effect', where one event sets off a series of subsequent unfavorable incidents, leading to a decline in team performance. This is especially true in the hotel industry where high standards of service are expected. The remedy is clear - hospitality establishments must invest in comprehensive, high-quality Learning and Development to bridge the skills gap and boost productivity. Effective Learning and Development equips employees with the necessary skills and knowledge to perform their roles efficiently and deliver high-quality service to guests.

3. The Silent Adversaries: Complacency and Miscommunication

Complacency and miscommunication, if not addressed, can subtly undermine team performance in the hotel industry. Complacency can set in when employees feel their growth and learning have stagnated, while miscommunication can lead to errors and coordination problems. To counter these issues, it's essential to provide growth opportunities and maintain transparent communication channels to keep employees engaged and motivated. Regular Learning and Development programs and workshops can help employees upgrade their skills and stay updated with industry trends.

4. The Crucial Intersection: Impact on Team Performance

Inadequate Learning and Development harms team performance, resulting in decreased efficiency, complacency, and miscommunication. This is particularly significant in the hotel industry where team performance directly impacts guest satisfaction. Therefore, organizations must invest in comprehensive Learning and Development to foster growth, engagement, and effective communication within teams. A well-trained team can significantly enhance guest satisfaction, leading to repeat business and positive word-of-mouth advertising for the hotel.

In concluding our exploration, it is abundantly clear that addressing the often-hidden consequences of inadequate employee Learning and Development is not just important, but critical for the long-term success of any hotel establishment. The key to unlocking a multitude of benefits is acknowledging these challenges and making a firm commitment to invest in comprehensive Learning and Development solutions. These investments can bolster efficiency, improve quality assurance, reinforce safety protocols, and yield significant returns on investment. By nurturing a culture of continuous professional growth, hotel establishments can help unlock their workforce's full potential. However, the benefits of employee Learning & Development and development extend beyond the employees and the organization. This proactive approach greatly enhances the experience and satisfaction of the guests, contributing to the overall success of the hospitality industry. In essence, by investing in our employees, we are investing in the very heart of our establishments, setting the stage for a journey toward unparalleled success in the exciting world of hospitality.

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About The Author

Saurabh Pande

Hotelier

Master Trainer & Facilitator

Certified Learning & Development Manager

Saurabh Pande, hailing from the charming city of Lucknow, is a passionate hotelier boasting an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F&B Service and Learning & Development, he has emerged as a dynamic Master Trainer and Facilitator. As a Certified Learning & Development Manager, Saurabh's diverse interests include reading, writing, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of his interests.

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Marriott International Becomes First Hospitality Company to Introduce Neuroinclusive Practices at Its Largest Customer Events

Leveraging work from Google Xi’s The Neu Project, Marriott strives to create a more inclusive experience for meeting attendees

Marriott International, Inc., a hotel industry leader for more than 95 years, today announced its commitment to incorporate neuroinclusive practices at Marriott-hosted customer events of 250 people or more globally. This commitment is a result of joining forces with The Neu Project, an initiative from Google’s Experience Institute (Xi) that aims to share resources designed to better accommodate and create a more inclusive experience during meetings and events for neurodivergent attendees. These practices are initially being previewed at Marriott’s Corporate Partnership Customer Conference, THE EXCHANGE, currently taking place November 28 through December 1, 2023 at the JW Marriott Desert Springs Resort & Spa in Palm Springs, CA.

Approximately 15-20 percent of the world’s population has neuro differences, including ADHD, obsessive-compulsive disorder, autism, dyslexia, epilepsy, and Tourette Syndrome.* In 2022, the Google Experience Institute launched The Neu Project in order to demystify and educate event professionals on the design of more neuroinclusive experiences through a helpful guide and checklist.

The following neuroinclusive practices will be incorporated at Marriott-hosted customer meetings and events of 250 people or more:

Quiet Room: A dedicated room will be available during Marriott customer events for recovery from sensory overwhelm, restoration and regulation. Designed to foster the physical, emotional, and mental well-being of attendees, the room will serve as a calming retreat where guests can break from the event to manage fatigue, overload and/or sensory needs.

Tools and Resources: At registration, event attendees will have the opportunity to request various tools to better accommodate their needs, including sensory & fidget toys, noise canceling ear plugs, sleep masks, sunglasses, printed agendas and venue maps, and details about loud music, flashing lights or surprise moments taking place during the event.

Closed Captioning for Main Stage Presentations: Real-time subtitles and captions will be available on-screen during main stage event and conference presentations.

“Grounded in our commitments to innovation and inclusion, Marriott is dedicated to making meetings and events more accessible for everyone,” said Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer, Marriott International. “The Neu Project is a driving force in this space, and we look forward to working jointly with them, along with the neurodivergent community, to deepen our understanding of neurodivergent needs in order to truly welcome all.”

Over the past two years, Marriott has collaborated closely with The Neu Project to learn directly from the neurodivergent community. The company has already begun implementing various neuroinclusive practices at its recent customer events, including a quiet room and tools and resources at both THE EXCHANGE: Association Masters in Phoenix, AZ and THE EXCHANGE: Europe in Madrid, Spain. Last month, Marriott and The Neu Project also implemented a quiet room for attendees at IMEX America, an annual industry event in Las Vegas, NV where members of the global business events community come together.

Looking ahead to 2024, Marriott will further its neuroinclusion efforts by conducting active listening sessions with the community through conversations with The Neu Project and people who are neurodivergent, which will help shape future content.

“The Neu Project was born out of a desire to rethink event experiences post-pandemic, and has since grown into a major initiative that is driving change at events across industries,“ said Megan Henshall, Global Events Strategy at Google. “Marriott understands that creating environments where differing perspectives and experiences can come together boosts creativity, and we have witnessed their passion for increasing inclusivity at meetings and events. We’re excited to continue working with them as we strive to create more inclusive experiences with and for the neurodivergent community.”

Marriott’s implementation of neuroinclusive practices for meetings at select hotels builds on its fundamental core values of advancing diversity, equity and inclusion. Through third-party partners like Disability:IN, the leading nonprofit resource for business disability inclusion worldwide, Marriott offers a variety of resources to improve accessibility at meetings, events and conferences.

For more information on Marriott International’s meetings and events offerings and capabilities, visit https://marriottbonvoyevents.com/.

Mahindra Holidays to invest Rs 1000 crores in Uttarakhand.

~Signs Strategic MOU with Government of Uttarakhand to build 4 -5 resorts over the next few years ~

New Delhi, Sep 2023: Mahindra Holidays & Resorts (MHRIL) India’s leading vacation ownership and leisure hospitality company under the flagship brand Club Mahindra has signed an MOU today with the Government of Uttarakhand (UK) to invest Rs 1000 crores and build 4-5 large marquee resorts over the next few years in Uttarakhand. Mahindra Holidays aims to become a strategic partner of the state and will support the Government of UK in all its tourism endeavors through the development of these resorts to play their part in growing the prosperity of the state including providing direct employment opportunities.

This would be the biggest investment by MHRIL in any state in the country and part of its robust plans of expansion from 5000 to 10,000 keys by 2030 and is a testament to Devbhoomi-Uttarakhand and its variety of tourism destinations and experiences – whether it be religious tourism at Haridwar and Char Dhams, Wildlife at Rajaji & Corbett National Parks, Ski tourism at Auli, Adventure tourism at Rishikesh to name a few. Uttarakhand is blessed with amazing destinations attracting people of different age groups from across the country and MHRIL aims to tap into this wanderlust. Importantly, this investment will more than double its footprint in Uttarakhand, with Club Mahindra already operating resorts in Jim Corbett, Mussoorie, Kanatal and Binsar.

MHRIL with 143 resorts across the globe, of which eighty-two are in India, has over 2,86,000 plus member families and has in the past created holiday destinations such as Munnar in Kerala, Kumbhalgarh in Rajasthan, Binsar in Uttarakhand to name a few.

As part of MHRIL’s commitment to sustainability and aim to achieve carbon neutrality by 2040, all the new resorts developed In Uttarakhand will target to be champions of Net Zero Energy, Water and waste and in the process become role models for sustainable tourism in the state.

Mahindra Holidays is the only hospitality organization in the country that established experiential family holidays and has inspired many in the industry to follow their lead. Club Mahindra is known for creating an atmosphere for inter-generational holidays with three–four generations rekindling their bonds by engaging in activities to create memorable moments for a lifetime.