The Indian hospitality industry is on the cusp of a transformative era, marked by rapid growth, evolving consumer demands, and technological advancements.

Leading the charge in navigating this dynamic landscape is The Epic Hospitality, founded by industry veteran Mr.Rishi Surya Puri. With over 32 years of experience across renowned brands like Mayfair Hotels & Resorts, Carlson, Holiday Inn, Sheraton, Lords Hotels & Resorts, and Wyndham Hotels, Rishi Puri is a recognized leader whose entrepreneurial vision and strategic expertise are reshaping hospitality management across India and beyond. AVision Rooted in Experience

At its core, The Epic Hospitality is built on the principle of delivering tailored, innovative solutions that address the diverse needs of hospitality players—from boutique hotels and large chains to startups and resorts. Drawing on decades of firsthand experience, Rishi Puri and his team offer bespoke strategies designed to foster sustainable growth, elevate guest experiences, and optimize operations.

“After working with some of the biggest names in the industry, I founded The Epic Hospitality with a mission to bridge the gap between operational challenges and strategic growth. Our consultancy services are designed to be as dynamic as the industry itself, offering solutions that address everything from market repositioning to technology integration” shares Rishi Puri. Tailored Solutions for a Diverse Hospitality Landscape India's hospitality sector is a diverse ecosystem encompassing luxury resorts, urban business hotels, budget accommodations, and eco-friendly retreats. Each property type faces unique challenges, and The Epic Hospitality excels in providing customized, data-driven solutions to meet these needs.

Take, for instance, the mid-scale resort in Kerala that faced stiff competition from new market entrants. The Epic Hospitality conducted a comprehensive market analysis, identifying the underexplored niche of wellness tourism. By revamping the resort’s offerings to include yoga retreats, Ayurvedic treatments, and organic dining options, the property was repositioned as a premier wellness destination—resulting in a 30% increase in occupancy and a significant boost in guest satisfaction.

Similarly, for high-end luxury hotels, The Epic Hospitality focuses on creating unmatched guest experiences through advanced CRM systems, bespoke loyalty programs, and exclusive partnerships that elevate the brand. For budget and mid-scale hotels, the consultancy hones in on cost management, operational efficiency, and revenue optimization, helping properties thrive in a competitive landscape.Innovative Solutions in Technology and Operations In today’s digital-first world, technology is no longer an option but a necessity for staying competitive. The Epic Hospitality is at the forefront of integrating cutting-edge technology, from AI-driven guest services and Big Data analytics to IoT systems for energy management.

These tools not only enhance operational efficiency but also create more personalized guest experiences. Rishi’s experience at Wyndham Hotels speaks to his commitment to technology. Under his leadership, a property-wide smart energy management system was implemented, resulting in an 18% reduction in energy consumption. This project showcased how modern technology could dramatically reduce operational costs while improving sustainability—two factors that are increasingly important in today’s hospitality industry. Sustainability and Wellness: The Future of Hospitality In line with global trends, The Epic Hospitality aims at positioning itself as a leader in sustainability and wellness.

Guests today are more environmentally conscious, and properties that offer eco-friendly options stand to gain a competitive edge. Rishi and his team work with properties to implement waste reduction programs, adopt renewable energy sources, and use sustainable building materials. At the same time, the wellness tourism sector is growing rapidly, driven by a post-pandemic focus on health and well-being. The Epic Hospitality is helping hotels and resorts expand their wellness offerings, from mindfulness retreats to spa treatments, ensuring that properties not only meet but exceed guest expectations. Education and Mentorship: Empowering the Next Generation Beyond consulting, The Epic Hospitality is deeply committed to education and knowledge sharing within the industry.

Rishi Puri regularly mentors aspiring hoteliers and shares his insights through lectures, webinars, and industry forums. His recent speaking engagement at a top hospitality institute sparked discussions on innovation’s critical role in driving industry growth. “Our goal at The Epic Hospitality is not only to help current businesses thrive but also to empower the next generation of hospitality leaders with the tools and knowledge they need to succeed,” says Puri. The Road Ahead: Shaping the Future of Indian Hospitality As the hospitality industry continues to evolve, The Epic Hospitality remains at the forefront of driving sustainable growth, innovation, and excellence.

By offering tailored solutions, embracing technological advancements, and fostering collaboration across the sector, The Epic Hospitality is poised to lead the Indian hospitality industry into a new era of success.Whether working with established brands or emerging startups, Rishi Puri and his team are committed to helping clients navigate the complexities of the hospitality landscape while positioning them for long-term growth. For more information, follow The Epic Hospitality as they continue to shape the future of the hospitality industry and be your Partners in Brilliance, one property at a time.

Rishi S. Puri is the Principal Consultant at Epic Hospitality Consultancy. With over 32 years of experience in the hospitality industry, he has held senior managerial roles at renowned establishments such as Lords Hotel Group, Four A Resort - Jammu, Park Plaza By Radisson Chandigarh, Wyndham Group, Godwin Hotels and Mayfair Hotels & Resorts. He is also an active speaker on hospitality education and industry insights.

Get in touch with Rishi Puri: +91 93776 07777
principalconsultant@theepichospitality.com