Exclusive Interview | Mr. Stephen D’souza, Cluster GM, Four Points by Sheraton, Navi Mumbai.

Exclusive Interview | Mr. Stephen D’souza, Cluster GM, Four Points by Sheraton, Navi Mumbai.

As someone with extensive experience in the industry, I have identified five essential skills that I believe will be particularly important moving forward to provide exceptional service and create memorable experiences for their guests. 

 Technology proficiency

 Cultural intelligence

 Emotional intelligence

 Sustainability awareness

 Creativity and innovation

By developing these skills, hospitality professionals can position themselves for success in the rapidly changing landscape of the industry. 

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