Lessons learnt has been majorly sour ones. We all have learnt how to survive with the resources inhand and to manage a crisis never seen before. We have seen hotels utilizing the scarcest number of resources being put forward for ensuring operations continuity. We have seen the addition of multi-tasking and multi skilling as an integral part of all operations.
Read MoreWhat lessons do you feel you have learned from this period?
That we cannot be complacent, hospitality is one of those industries that faced a significant impact during the pandemic, situations can change significantly from one day to another, hence it is very important to be prepared for all kinds of scenarios, we need to have a back up plan for the backup plan.
Read MoreDid you experiment with any new L&D ideas/tech?
Yes, we conducted trainings by using video conferencing platforms and we also conducted online orientation and number of employee engagement activities through Social media platforms. Weekly Quiz Time for all employees was organized via a WhatsApp group.
Read MoreThe pandemic has taught us flexibility. It has taught us resilience. These few months have made the whole world adapt to new normals, so change is imminent. However, the way we adapt to these changes by keeping our values and ethics will determine the real survivors.
Read MoreMental health of team members is most critical during this difficult time. Our leadership team believes in keeping the lines of communication open at all times and we act as a mentor to our team, motivating them to look at the bigger picture and how we will come out stronger and wiser from this crisis.
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