Training: The Key to Maintaining Guest Satisfaction with a Strained Hotel Staff
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Hotels today are facing this major, prevalent problem: how do you maintain an unforgettable guest experience with a reduced and spread-thin staff? What can you do to get your guests to promote your brand during these difficult times while keeping staff morale up?
With just a skeleton crew of employees and no hotel recruiter, the challenge seems immense. But there are both short and long-term moves you can make to keep guest satisfaction high and employee stress low. Training directly impacts your guests' satisfaction and their intention to return and recommend your hotel. Here are three suggestions for maintaining 5-star Forbes standards in today's trying environment:
