Marriott International Notifies Guests of Property System Incident

Hotels operated and franchised under Marriott’s brands use an application to help provide services to guests at hotels. At the end of February 2020, the company identified that an unexpected amount of guest information may have been accessed using the login credentials of two employees at a franchise property. The company believes that this activity started in mid-January 2020. Upon discovery, the company confirmed that the login credentials were disabled, immediately began an investigation, implemented heightened monitoring, and arranged resources to inform and assist guests. Marriott also notified relevant authorities and is supporting their investigations.

Although Marriott’s investigation is ongoing, the company currently has no reason to believe that the information involved included Marriott Bonvoy account passwords or PINs, payment card information, passport information, national IDs, or driver’s license numbers.

At this point, the company believes that the following information may have been involved for up to approximately 5.2 million guests, although not all of this information was present for every guest involved:

• contact details (e.g., name, mailing address, email address, and phone number)

• loyalty account information (e.g., account number and points balance, but not passwords)

• additional personal details (e.g., company, gender, and birthday day and month)

• partnerships and affiliations (e.g., linked airline loyalty programs and numbers)

• preferences (e.g., stay/room preferences and language preference)

  Marriott is sending emails to guests involved. Marriott has also set up a dedicated website (www.mysupport.marriott.com) and call center resources with additional information for guests. The call center resources can be reached by calling the numbers listed on the dedicated website. The email sent to guests and the website also contain a list of steps guests involved can consider taking and information about enrolling in a personal information monitoring service that Marriott is providing.

Hospitality Sector Teams Up Online to Help During the Crisis

The hotel and lodging industry has been pulling together online resources to help each other and their communities during the coronavirus crisis.

Helping re-purpose beds for medical use may be the most obvious possible way to help. A new tech platform launched earlier this week can make the matchmaking process easier between lodging operators and local emergency efforts. Owners of a property can make beds or buildings available by using an online form to specify how they’re willing to help. Cloudbeds has worked with Sabre, Marriott, and RateGain and others on the effort.

Hotels for Helpers, in the Netherlands, is a booking engine offering discounted rooms for those in need, in an effort joined by tech provider Mews.

A new reservations portal provides accommodation to healthcare workers at no cost in Lisbon and Porto, Portugal. It’s called Rooms Against Covid, and GuestCentric Systems and HiJiffy created it.

Oyo Hotels & Homes said it would open the doors of its more than 300 hotels in the U.S. to offer free stays to doctors, nurses, and other medical first responders who are helping in the fight against coronavirus.

ONLINE RESOURCES FOR OPERATIONAL SURVIVAL

The hospitality sector also has to heal itself from the wounds of travel bans and the economic crash. Here’s a roundup of some of the hotel and lodging sector resources of note:

Travel tech company RateGain has put together a “Better Tomorrow” resource page to help hoteliers with insights into lessons to learn from Asia. The page draws partly on resources from the trade group Hospitality Sales & Marketing Association International (HSMAI), which has its own online resources, too.

Workers who have lost their jobs and are struggling with mental stress can turn to the U.S. site Restaurant After Hours for links to resources. In Canada, Service Hospitality, a non-profit association for workers, has created a Covid-19 resources page

For more information please visit on below mention side :

https://www.cloudbeds.com/covid-19-hospitality-helps/

https://servicehospitality.com/coronavirus-guide-for-hospitality/

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