Noesis Report summarises Airports and their Impact on the Hospitality & Overall Economy

Noesis Report summarises Airports and their Impact on the Hospitality & Overall Economy

Civil aviation minister, Jyotiraditya Scindia, addressed the Lok Sabha on 23rd, March 2022 requesting funds to open 80 new airports by 2025 as a part of the government's 'Ude Desh ka Aam Naagrik' scheme. He made the arguments that 3.82 lakh passengers flew daily in the past seven days (from the date of the speech), domestic travel saw a rise to 8.38 crore in 2021 from the 2020s 6.3 crores, and that Indian companies in international freight have now reached 19% from the earlier 2% during the coronavirus pandemic limitations. 

Although his speech was tuned towards opening new airports and increasing connectivity according to the government scheme, the development of airports has proven to have significant impacts in the region they are constructed in. These include both economic and social benefits that generally end up coming with the construction of the airport and the advantages that may follow with the increased, domestic and international, connectivity. 

The implications of airports are mostly visible in four stages. 

a.   The primary effects, which are the short-term gains, mostly arise in the construction stage.

b.      The secondary effects – are the local economic benefits of operating the airport.

c.       Tertiary effect – that arises from the location becoming more visible and accessible at a macro level.

d.      The perpetuity effect revolves around the idea that economic growth once stated becomes self-sustainable. 

A good example of these effects was highlighted by the Chandigarh airport. The construction of the airport increased the output of the national economy by ₹3,105 crores, added ₹1,298 crores,s and created around 57,000 jobs. Similarly, the construction of The Chhatrapati Shivaji international airport in Mumbai increased the output of the national economy by ₹32,960 crores while adding ₹19,780 crores and generating 10, 98,000 jobs. 

The rise in connectivity, accessibility, and visibility then also leads to social benefits such as new trade possibilities, an increase in employment, travel options, and cultural awareness. These factors also act as tools to attract investments and build the tourism and hospitality industry. What creates a tourist hub differs in a variety of factors, but they all have one aspect in common and that is that they are easily accessible. Likewise with the hospitality industry. 

Airports across major cities of India have also seen a rise in passenger traffic in the last financial year. The recovery of passenger traffic from the lockdown of the pandemic is on the way with all key markets reaching closer to their 2019 demand. Air connectivity across the nation is a necessity in today’s world to allow a region to reach its true potential. 

Nandivardhan Jain, CEO of NOESIS said: “If 80 new airports by 2025 come, then this will give a massive boost to the hospitality sector as there will be demand for 25,000 more hotel rooms in these markets. Subject to concerned authorities successfully managing to plan & build hospitality districts around these airports, the effective implementation of local tourism programs at these destinations will lead to an opportunity to create millions of job opportunities. These proposed airports are an opportunity to strengthen local economies”.

INDIAN LEADERS & ACHIEVERS AWARD 2022 PRESENTED TO DR. KAVIRAJ KHIALANI – CELEBRITY MASTER CHEF

INDIAN LEADERS & ACHIEVERS AWARD 2022

PRESENTED TO

DR. KAVIRAJ KHIALANI – CELEBRITY MASTER CHEF.

In honour for his exemplary & untiring dedication, passion and commitment to the field of hospitality education – training & development, consultancy for hospitality professionals and beyond, Chef Kaviraj has been remarkably appreciated, noticed and admired for his quality of work and his unmatched delivery style coupled with quality experience all across various verticals in the hospitality industry.

Being an achiever and setting records for being different takes him back to the age of 11 months when he was selected to be a brand image and ambassador for a healthy baby tonic called “Alvite Drops “the posters of which were put up all across India at various nursing homes! 

Growing up being a foodie ever since childhood he enjoyed watching his food being cooked at home and with a keen observation skill and for the fact the interest towards trying his own hands too kick started from a tender age of 7 where he picked up the basic skill sets needed to work in a kitchen to make simple things like tea, coffee, sandwiches, pizzas etc and over the years that interest and hobby picked up shape towards getting moulded into a professional approach.

Having completed his academic studies within India and overseas his vision, insight and imaginations knew no boundaries, creativity became second nature to him since then. He loved experimenting with unusual combinations with ingredients, cuisines, methods of cooking, mix- n- match etc. working with five-star hotel chains, in-flight catering units, growing up further being a food consultant, research and development specialist for various food brands across the globe challenged him all the way to stand out with his uniqueness and out of the box thinking and performance.

A flair for writing which grew over the years made him visible on a number of media platforms from newspapers, magazines, blogs, websites on food and health, a count which has crossed over 50 plus publications globally! Chef Kaviraj has also been featured on television shows on star plus and the very first food reality show on colors television as well. writing books, conducting live cooking workshops, master-class sessions, training sessions for hotel chefs and other departments too fall under his profile which he has executed brilliantly over the last 22 plus years now.

“This recently received award reminds me that I need to be reaching out to my audience in a more varied and versatile way and to work even more harder, doing things in a more interesting way from creating concepts, applying and imparting new industry centric ways of training young aspirants, to be available in both online and offline mode to mentor, counsel, coach and guide those young candidates who wish to see themselves as successful in the world of hospitality. Being able to offer even better consultancy solutions to hoteliers around the world, not to forget offering an active, strong and positive offering to the education sector at all times in order to help shape up, mould and deliver apt and able candidates to the hospitality industry for the near future. I am grateful to the jury at the Indian Leaders & Achiever’s Awards 2022 for having selected me as one of the many lucky winners and by bestowing me with an esteemed award of this stature, thank you to my parents, all my well-wishes, my fans & followers. my students, hospitality and education industry colleagues and fellow mates for your constant support in all my endeavours”- Chef Kaviraj upon receiving the award and recognition.

Juhu’s popular, all day diner, Cafe 49 introduces their Summer special Menu inspired with seasonal fruits

Juhu’s popular, all day diner, Cafe 49 introduces their Summer special Menu inspired with seasonal fruits

Mumbai, May 2022: Brace yourself as Cafe 49, just launched their Summer special menu with ingredients, keeping in mind the season of the favorite fruit - mango. It has an amazing range of products that feature fresh and delicious combinations. 

Adding to the already luscious menu, the new Summer season menu features an assortment of heavenly dishes with various flavors and fusion of dishes that you'll be spoilt for choice. From indulging, smoothie bowls to unique Mango Chili mocktails, there are plenty of decadent dishes for you to choose from.

Highlights from the new menu include Mango & Fresh Cream Cake, Layered Mango Cream Cheese & Chocolate Fudge, Fresh Mango Tart to Mango & Fresh Cream with Rose Garnish. Mango Chipotle Bonbons, Mango Chocolate parfait, Mango Coconut Mousse, Raw Mango Cilantro Hummus, and also the Pink Mango Mocktail will keep you feeling fresh until your next visit! 

So come with your family or friends to enjoy an evening filled with great food and drinks for this season. 

Other Information:

Address: Cafe 49, The Emerald Hotel, Juhu Tara Road, Juhu, Mumbai - 40004

Time: 11 am to 11 pm 

To book call: 9223379080 / 96

Novotel Hyderabad Convention Centre hosts the CULINARY CARNIVAL 2022 – HYDERABAD

Novotel Hyderabad Convention Centre hosts the

CULINARY CARNIVAL 2022 – HYDERABAD

The First-ever and a one-of-its-kind congregation of culinary experts from Telangana

Hyderabad, May 2022: Novotel Hyderabad Convention Centre (NHCC) and Hyderabad International Convention Centre (HICC) in association with the Telangana Chef Association organized ‘The Culinary Carnival 2022’ a unique initiative to bring together the chefs from Telangana to explore new culinary ideas, network, and share knowledge and enable sustainable growth in the culinary landscape in the state.  The first-of-its-kind event celebrates the resilience of the gastronomic industry during the pandemic, innovation, and passion of the chefs to deliver the best dishes to the discerning food-loving clientele in the state irrespective of the scale and size of their outlet. The event was hosted at Novotel Hyderabad Convention Centre, near Hitex, Hyderabad.

The Culinary Carnival 2022 by Telangana Chef’s Association at NHCC attracted a large number of participants as they gathered to witness the best flavors of Telangana.  It was a culmination of delicacies representing a multitude of cultures, served by a range of new and some award-winning food vendors, restaurateurs, and international chains.

Speaking on the occasion Mr. Manish Dayya, General Manager at Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre said, “We are delighted to host The Culinary Carnival 2022. The F&B industry has witnessed the most challenging times in the last few years due to the pandemic. The Gastronomic Industry and vibrant food culture in the state has helped us tide over the challenging times through innovation, smart thinking, and adapting to the change. The culinary carnival is organized at an appropriate time where the best chefs in the state can exchange their experiences and success mantras to further improve the ‘Food Culture’ in the state and offer more variety to the guests in a sustainable way.”

Adding to this, Chef Kailash Gundupalli, Director, Culinary, Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre said, “Hyderabad gastronomic industry bounced back the quickest post the pandemic induced lockdown by quickly adapting to the culture of takeaways and home deliveries. The chefs quickly moved in line with the new requirements of the industry. This has also been a time for great learning and innovation. The Culinary Carnival 2022 is a unique platform where chefs can share their experiences, learnings and adaptations during the pandemic and the business after. I am sure it will be a great enriching, flavourful experience for all the participants.”

About Novotel Hyderabad:

Novotel Hyderabad Convention Centre is a hotel that makes every moment matter. Popular as an urban retreat, Novotel Hyderabad Convention Centre holds a charm among business travellers, families & couples alike. The hotel is one of the only 5-star hotels near Hyderabad International Convention Centre for state-of-the-art business meetings and events. Nestled amid green quiet surroundings, yet close to major business hubs of Hyderabad, Novotel HITEC City lies in the vicinity of Google, Dell, Oracle, Mindspace & Cyber Towers business parks, Financial District & Gachibowli.

News | Six Top DJs of the country perform at Vandal Bar lounge, Meluha The Fern Powai, Mumbai

Six Top DJs of the country perform at Vandal Bar lounge, Meluha The Fern Powai, Mumbai

Six top DJs of the country, DJ Akhtar, Akbar Sami, Suketu, Paroma, Lil B, and Notorious created an incredible atmosphere at Vandal when all of them took turns at the DJ console to enthrall the crowd. This was the first time when top DJs of this calibre got together in a bar lounge to perform.

The event was jointly hosted by Punish B Sharma, VP, Operations, Meluha, The Fern, and DJ Akhtar for a select audience of celebrities and corporate honchos. The event on this scale has not happened for more than two years due to covid restrictions, this is the first time such an event is happening in Mumbai after a long period, Punish said. This is the first of the many such events we have planned to make Vandal a happening bar lounge, he added.

 Informing about various other events he said that he was in touch with other artists as well to ensure that the entire calendar is full of such amazing events. 

Speaking about the state-of-the-art music systems and DJ console, DJ Akhtar said, I was pleasantly surprised to figure out that Vandal has the best sound system in the city and is of international standards along with such a luxurious feel as the ambiance gives a My Kinda Place. So, we decided to jam here together.

 Vandal- bar lounge is the latest entry to Mumbai's glittering and sparkling nightlife.  Housed on the ground floor of Meluha, The Fern at Hiranandani Gardens Powai, Vandal is all set to take Mumbai's nightclub culture by storm.

The burgeoning central suburbs have been missing on the night-life front with practically no options.  But not anymore, with Vandal now open, they don’t have to bother to go to western suburbs or town side. Head to Vandal to cherish the thrilling and delightful evening, Punish said.

Get your wheel ready: Tips for this summer road getaway Booking.com Research about latest Road Trips

Get your wheel ready: Tips for this summer road getaway

With travel restrictions easing and summer travel on the cards, we’re bringing a newfound love of road

trips with us. Last few summers, staycations may have felt like the only option - but today, we’ve

realized that those local adventures helped us appreciate the ease and flexibility of having our own

wheels when on vacation.

Last year, 48%* of Indian travelers rented a car as part of their vacation, giving them all the freedom of car

ownership - at a fraction of the cost, and pretty much anywhere in the world. This tells us that travelers

are planning to avoid public transport on their next journey because they know that nothing spells

freedom like a road trip - hitting the road and seeing where it takes them. It’s all about the freedom to

experience the world on their own terms, which fits with today’s trend towards more independent,

more personalized travel.

With a mission to make it easier for everyone to experience the world, Booking.com shares some top

tips for summer road trips. Short, long, pre-planned, spontaneous… there’s no single format for a good

road trip. Nevertheless, there are a few simple tenets that make sense in any scenario:

• The journey is the vacation

‘Making good time’ doesn’t mean going fast; it means making sure every minute is a joy. Motorways

might be convenient, but the real adventures are to be found on the backroads, where we’re free to

turn off and explore every interesting forest, building, turn off, or beach we happen to stumble across.

• The right car is vital.

Above all, the car needs to be right for the trip. A compact car can make sense if the itinerary includes

lots of busy city streets - but for a long trip with plenty of people and stacks of luggage, there’s nothing

like having some extra space to stretch out. Whether looking for an SUV for extra comfort and space or

something with a bit more horsepower, Booking.com offers travellers a broad range of rental cars with

easy-to-use search functions.

• Planning pays off.

Even the most spontaneous adventure is better with a bit of prep. Not just the physical stuff (from

snacks and drinks to sunscreen and appropriate footwear), but answers to a few important questions,

like “Who’s driving?” or “How many hours a day?”.

• There’s nothing like organized chaos.

It’s great to keep it flexible… within a few basic parameters. For example? A circular route avoids a long,

boring drive at the end of the trip. And even the most laid-back itineraries can benefit from including a

few ‘must-have’ experiences. A refundable accommodation booking allows for a change of last-minute

plan, and if you can’t actually make the trip for whatever reason, it’s worth bearing in mind that you can

always opt for car rentals which come with free cancellation 48 hours before pick up.

• Going off-grid?

Mobile data is a lot cheaper than it used to be, but that doesn’t mean the connection’s always reliable.

So downloading maps and music ahead of time can make the trip a lot smoother and more enjoyable.

• Take ten.

The experts say it’s healthy to factor in a 10-minute break every two hours or so. Stretching the legs is

only part of it: taking a break from driving relaxes the mind, which means it’s more alert when back at

the wheel!

It’s a brave new world

As we get back to enjoying the world around us, we’re doing it with more gusto. Travelers are feeling

brave, and many once-timid explorers have caught the ‘road-trip’ bug - and feel like taking control and

flying by the seat of their pants. Does this herald a new era of exploration and discovery? Time will tell.

*Research commissioned by Booking.com and independently conducted among a sample of 48,413 respondents

across 31 markets (2,000 from USA, 1,864 from Canada, 1,999 from Mexico, 2,003 from Colombia, 2,005 from

Brazil, 2,002 from Argentina, 1,020 from Chile, 1,777 from Australia, 818 from New Zealand, 1,999 from Spain,

2,002 from Italy, 1,998 from France, 1,990 from the UK, 2,005 from Germany, 2,003 from the Netherlands, 985 from

Denmark, 999 from Sweden, 910 from Croatia, 918 from Switzerland, 1,986 from Belgium, 998 from Russia, 953

from Israel, 1,999 from India, 1,990 from China, 901 from Hong Kong, 1,775 from Thailand, 1,001 from Singapore,

975 from Taiwan, 1,800 from Vietnam, 1,757 from South Korea, and 1,001 from Japan). In order to participate in this

the survey, respondents had to be 18 years of age or older, had to have traveled at least once for business or leisure in

the past 12 months, and planning to travel in 2022 and be either the primary decision maker or involved in the

decision making of their travel. The survey was taken online and took place in January 2022.

Appointment | Pankaj Rawat is Appointed as Chef de Cuisine at Hyatt Regency Dehradun

Pankaj Rawat, Chef De Cuisine, Hyatt Regency Dehradun 

Pankaj joins us with over 11 years of elevating culinary experience across Marriott & Hilton hotels in India. From being Commie 3 at the MoMo Café in Courtyard by Marriott Gurgaon in 2010 (Pre-opening) to Commie2 at DoubleTree By Hilton in Asia alive Café (Pre-opening) in 2011 to Sous chef at Marriott Jaipur Okra Kitchen in 2018 to become Chef De Cuisine at the Le Meridian Gurgaon, Pankaj’s career has been nothing but exciting and motivating.

A passionate chef, Pankaj in his current role as the Chef De Cuisine will be responsible for the menu planning & design for the F&B outlets & In-Room Dining, staff training, operations supervision and guest feedback.

Pankaj, in his free time, loves to  play football and workout

A quote he lives by – Recipe has no sole you as the cook must bring soul to the recipe. 

Appointment | Hyatt Regency Dehradun appointed Sahil Arora as an Executive Chef

Sahil Arora, Executive Chef, Hyatt Regency Dehradun
Chef Sahil joins us with 22 years of elevating experience across brands such as Marriott, Hyatt, and Shangri-La hotels in India. Starting his career as a Prep Chef at the Hyatt Regency New Delhi in 1999, he moved to The Shangri-La Connaught Place, New Delhi as a Senior Sous Chef, then to The Imperial New Delhi as an Executive Sous Chef, followed by the Renaissance Mumbai Convention Centre & Lakeside Chalet- Marriott Executive Apartments as the Executive Chef and then Shangri-La Eros, New Delhi as the Executive Chef.  

A master chef, with a wide range of experience in cooking and curating the perfect dining experience for the guests, Chef Sahil will be responsible for ensuring the smooth and safe running of all the kitchen operations, developing and tailoring menus to suit the guests and the hotel’s needs while ensuring all health & safety and service standards are being enforced.

A family man hailing from Dehradun, Chef Sahil enjoys spending quality time with his family. He is usually watching movies or participating in fun-filled activities with is daughter, Naisha. He is also an avid traveler, and photographer and prefers to visit scenic and peaceful destinations.

Appointment | Hyatt Regency Dehradun appointed Abhinav Singh As Pastry Chef

Abhinav Singh, Pastry Chef, Hyatt Regency Dehradun

Chef Singh personifies great attention to detail and creativity. With an in-depth knowledge of sanitation principles, food preparation, baking techniques, and nutrition, the chef will bring the most mesmerizing bread, pastries, and cakes to the hotel. His ethos as a proud baker is that the different varieties of flour used in baking make all the difference. He follows basic food chronology, focusing on contemporary style baking techniques in the kitchen.

In 2012, Chef Singh set foot in the culinary world at Hyatt Bangalore as a Commis Chef in the bakery and pastry department. He then joined Taj Lake Palace Udaipur, Crowne Plaza Jaipur, Novotel Pune and DoubleTree Ahmedabad, and Conrad Bengaluru before joining Hyatt regency Dehradun.

During his free time, the chef loves to drive around and explore undiscovered routes, listening to music. As a pet lover, he enjoys spending time with his pet.

Eclat Insights | The Intangibles Of Sincere Service

There is a wonderful research paper titled 'Analysis of Tangible and Intangible Hotel Service Quality Components' by Dražen Marić, Veljko Marinković, Radenko Marić, Darko Dimitrovski4

Here is what they did. They asked 220 respondents in Serbia about 33 service quality attributes (both tangible and intangible attributes). 

Here are the attributes:

• The external appearance of the hotel is modern.

• The hotel is excellently located.

• The hotel has top-of-the-range equipped reception desks.

• The hotel has a visually appealing brochure.

• The hotel has a well-designed lobby.

• The hotel has clean rooms.

• The hotel has spacious rooms.

• The hotel room has a minibar.

• The hotel has an appealing restaurant and bar.

• The beds, pillows and bedding.

• The hotel rooms have comfortable bathrooms.

• The hotel has a pool.

• The hotel has a sauna.

• The hotel has sports facilities.

• Business lounges are always at guests’ disposal.

• The hotel regularly maintains the hotel lawn and turf.

• The hotel room has a TV set.

• The seating arrangement in the restaurant and bars is good.

• The hotel’s food and drinks are of high quality.

• Any promises made to guests are met within the agreed deadline.

• Hotel staff invest sincere effort to solve the guests’ problems.

• Hotel bills are flawless.

• The hotel always provides service like the first time.

• The hotel staff provide guests with all required information.

• The staff provide fast and immediate service.

• The staff are willing to help the guests at any moment.

• The staff’s behaviour is reassuring.

• The hotel staff is courteous to the guests.

• The staff devote adequate attention to each guest.

• The hotel staff appear to give priority to what is best for the guests.

• The hotel staff understand the guests’ specific needs.

• Check-in and check-out are efficient.

• The hotel provides full security for its guests.

The results will vary for country, culture, destination, level of service etc, so the specific findings of this research may not apply to you or your hotel. What does apply, however, is the tracking of intangibles. 

A service experience is made up of both tangibles and intangibles. You can use one of your senses to interact with a tangible resource in the real world. While you can 'feel' both, intangibles do not have a so-called 'real' existence. It's all in your mind.

So, for example, a restaurant or pub is a real space, with furniture, lights, music etc, and these are tangible. The ambience on the other hand is what you feel, and intangible.  

Your people are tangible, the 'care' they offer, is intangible. 

Let's take one such attribute and drill down. 

Hotel staff invest sincere effort to solve the guests’ problems.

Notice how, the measure is not the number of complaints, but rather a more esoteric 'sincere' effort. The focus is on making the guest feel seen and heard. A sincere effort may not result in a perfect outcome, but the effort gets points. How do you demonstrate sincerity? Can we track it? Here's an idea. If you keep a track of the number of complaints at your hotel for any given day, then add a little column that says 'did the team meet the guest in person?'. With phones, apps, it is easy to get complaints and not realise that there is a person facing a problem on the other end. 

Actionable Insight

Find a tangible and an intangible for every process or outcome. 

example, Fond Farewell.

Tangible: 

• A bill with no errors. Track this measure. How many times does the guest notice and point out an error that then needs to be corrected? This can be tracked easily.

• Bags are in the lobby/car before the guest has settled the bill. Again, easy to track.

• Front Desk / Guest Relations walks the guest to the porch. Bids them farewell. You can even add a very specific measure 'did the team wave goodbye?'.

• Some resorts, like to make sure there are at least 3 team members wearing different uniforms saying goodbye.

• A farewell goodie bag. Water, a fruit or cookie etc.

Intangible:

Warm farewell. Measuring that is a little trickier. 

It has been suggested that since 'smiling' was an integral part of warm service, we should measure how many times team members smile. You can measure this. You can also measure how many times (as a percentage of interactions) do they smile at their colleagues. However, a smile is sincere only when it travels to the eyes. That should be the true measure. 

Maybe we can track our success by the guest behaviour? How many guests thanked the team at the porch? Or how many waved back from the car?

You will need to get creative. Go back to simpler times and remember how a host measured if we liked the food they served. Remember how she would say 'but you haven't eaten at all! or 'You haven't taken another helping', or 'You still have food left on your plate'. The measure was not with a rating on a scale of 1 - 10. If you really liked the food, her eyes sparkled with pride. Help your teams, find that joy in the service of your guests. 

Prabhjot

Bedi

is a Hospitality Ideator. A process innovator, trainer, and professional speaker, he has worked with the Taj Group of Hotels, conducted training programs for hospitality leaders, launched a National Council Accredited Hospitality Institute as Principal, successfully launched and sold three hospitality businesses. He now assists hospitality leaders and educators in creating superlative services and products. He also edits the very popular www.hospemag.com - the largest hospitality career e-mag

Appointment | Nelson Gomes Appointed as Marketing and Experience Manager at InterContinental Chennai Mahabalipuram Resort

Nelson has an experience of more than ten years in the hospitality, luxury, lifestyle, and media fields

In his new role, Nelson will be responsible for strengthening the brand communication strategy, including ideation and implementation of digital marketing strategies to enhance engagement at InterContinental Chennai Mahabalipuram Resort, a unique urban luxury that has introduced a new standard of excellence, located on the pristine shores of The Bay of Bengal.

Nelson has an experience of more than ten years in the hospitality, luxury, lifestyle, and media fields with a focus on driving brand awareness, and managing and implementing key marketing initiatives aligned with regional and global activities.

Known to be a person who is constantly striving towards delivering excellent quality and enriching experiences with his positive energy and agile mindset, would take charge of the luxury resort’s goals, developing strategies and aiming for top-tier placements in traditional, digital, and broadcast media.

Nelson has already been honored with the highly commended “Young Hotelier” in the 14th Hotelier Middle East Awards 2018 for his contribution to the industry and being among the top 10 in the 16th Hotelier Middle East Awards 2020.

Speaking on his appointment Nelson said, “I am delighted to have joined back the IHG family and look forward to work with the outstanding team to add to the bespoke luxury experience.”

Appointment | Piyali Saha promoted as Director of Sales at Novotel Guwahati GS Road

She holds a qualitative experience of 14 years in the hospitality industry

Piyali Saha, a seasoned hospitality professional with a qualitative experience of 14 years in the industry joined Novotel Guwahati G.S Road in June 2021, as the Associate Director of Sales. She recently has been promoted as the Director of Sales for the property.

Originally, based from Kolkata, Piyali started her career in Mumbai, Maharashtra in 2008. Prior to the current role, she has worked with Oberoi’s, followed by Marriott and multiple brands of Accor.

She has been working at Novotel Guwahati for over 1 year and been instrumental in driving business growth in the North East India. Piyali currently leads the sales and marketing team for Novotel Guwahati, GS Road and says that she has had an amazing career path with Accor until now.

Appointment | George Bennet Kuruvilla is now the General Manager at The Ritz-Carlton Bangalore

George is a seasoned hospitality leader with over 28 years of luxury and has managed various national and international assignments

George Bennet Kuruvilla is newly appointed as the General Manager for the iconic and first 277- key Ritz-Carlton in India, located in the epicenter of Bangalore. George hails from a prolific career with excellence in spearheading the opening and large operations of flagship hotels and resorts across the country and globally.

With a remarkable record of building productive teams, implementing best practices and operational efficacy, George has an intrinsic knowledge of the intricacies of crafting personalized experiences and indelible memories for guests. His dynamism, commitment complemented with a hand-on approach, and strategic acumen has resulted in exceptional guest appreciation metrics along with achieving financial results. George in his last assignment at Westin Pune Koregaon Park formed the entire edifice of the team and achieved significant outcomes.

George is a seasoned hospitality leader with over 28 years of luxury and has managed various national and international assignments with The Oberoi Hotels and Resorts, Taj Hotels and Hyatt Hotels Corporation to name a few.  Under his able leadership, hotels have won multiple accolades in guest satisfaction, and improved revenues through maximizing employee productivity. His impeccable style, humility and ability to empower brings the best in every team he leads.

In his current role at The Ritz-Carlton, Bangalore, George is pitched to play a focal role in enhancing operational efficiency and delivering the legendary Ritz-Carlton Gold Standards of Service by enlivening the credo.

George graduated from IHM, Mumbai, and holds a post-graduation from the Oberoi Centre for Learning and Development, beginning his career in 1992 as a management trainee with The Oberoi Group. He has also completed the General Managers Program from Cornell University.

A passionate golfer, George has a flair for languages and is a food aficionado. His wife Ritu, son Neel and daughter Zara will be accompanying him to Bangalore. He believes, “When the going gets tough, the tough gets going.”

Gemini Edibles & Fats India Limited (GEF India) donates delivery vehicle to Akshaya Patra for feeding 1 lakh children

Gemini Edibles & Fats India Limited (GEF India) donates delivery vehicle to Akshaya Patra for feeding 1 lakh children 

The vehicle, a part of Akshaya Patra’s Bengaluru kitchen, will help the NGO deliver 5,000 meals each day to children 

Bengaluru: May, 2022: In a bid to fight the global issue of child malnutrition, Gemini Edibles & Fats India Limited (GEF India) has donated a delivery vehicle to The Akshaya Patra Foundation in Bengaluru. The collaboration will support the NGO’s mission to eliminate child malnutrition in India and help transport nutritious mid-day meals to government schools in the region.

The vehicle that will be part of Akshaya Patra’s Hare Krishna Hill kitchen in Bengaluru will help the NGO deliver 5,000 meals each day to over 1 lakh children.

In 2020-21, GEF India partnered with Akshaya Patra to provide mid-day meals by donating six delivery vehicles. Reiterating their mission of eradicating child malnutrition, in the last one year, both organisations have joined hands again with GEF India donating five more vehicles in various regions including Hare Krishna Hill and Jigani in Karnataka and Mangalagiri in Andhra Pradesh.

The delivery vehicle donated to Hare Krishna Hill was flagged off in Bengaluru on 18th May 2022 in the presence of Mr. Prasanna, ASM - Karnataka, Gemini Edibles & Fats India Limited and Ms. Rajini Sinha, Regional Director, The Akshaya Patra Foundation.

Speaking on the association, Mr. P. Chandra Shekhara Reddy, Senior Vice President, Sales & Marketing, Freedom Healthy Cooking Oils, said, “We, at Gemini, firmly believe that 'Food is a fundamental human right' and hence strive to work towards fulfilling this responsibility towards the society we live in. We are elated to join hands with The Akshaya Patra Foundation for the noble cause of providing nutritious meals to underprivileged students across India. We are donating delivery vehicles to reiterate our partnership with the Foundation and reach the larger goal of eliminating child malnutrition. This is our bit in giving back to the society.”

Expressing gratitude for the donation by GEF India, Mr. Sundeep Talwar, CMO, The Akshaya Patra Foundation, said, “For 21 years now, we’ve served nutritious meals to children with an aim to eradicate classroom hunger. Our missions that no child should be deprived of education due to hunger can only be achieved via such partnerships. This collaboration with GEF India will go a long way in expanding the reach of Akshaya Patra’s meals to thousands more students in Bengaluru.”

New Opening | CHINA HOUSE, NOW OPEN IN LUCKNOW

CHINA HOUSE, NOW OPEN IN LUCKNOW

Hyatt Regency takes Chinese cuisine to an exquisite level for city gourmands

LUCKNOW, May, 2022: Prepare your taste buds for the exclusive flavours of China, as Hyatt Regency Lucknow launched its third edition of the iconic China House. The restaurant is slated to be the most coveted high-end authentic Chinese specialty destination, not only in the city, but the state as well. With a seating capacity of 72, which includes two private dining spaces spread out spaciously, this signature restaurant offers lifestyle elements, family style service and contemporary ambience. Targeted to the well-heeled luxury gourmand, China House Lucknow brings an elegant yet stimulating dining experience to Lucknow’s Chinese food lovers.

This signature restaurant lays out the unique concept of a Show Kitchen that creates a feeling of being part of the culinary art of food creation and brings you one step closer to food transparency and innovation. This visual treat creates an overall culinary experience for every guest along with its vibrant and colourful architecture that exhibits sheer brilliance.

The menu of the restaurant focuses on Sichuan cuisine, consisting of mouth-watering dishes, complemented by classic Beijing appetizers. Sichuan cuisine is known to bring together the hot and spicy, as well as the sweet and sour flavors. This cuisine works with the senses, bringing together the popularly known “Five Fragrances” which consists of fennel, pepper, aniseed, cinnamon and clove. It is known that these five fragrances bring deep satisfaction to the taste buds of food connoisseurs. China House will also hone its focus on punchy flavors and fragrances curated by a team of highly skilled chefs helmed by Chef Han.

Mr. Roshan Mendonsa, General Manager Hyatt Regency Lucknow shared “We are delighted to have Chef Han launch this restaurant in Lucknow. His legendary background of having brought authentic Chinese cuisine to India, is well known. His ability to use original spices and source the ingredients with the highest handpicked quality, makes China House what it is today. We are looking forward to the denizens of Lucknow, participating with us, in this “adventure of cuisine” at the Hyatt Regency Lucknow” 

China House Lucknow also has within its fold, a Tea Bar, which offers tea blends that complement the Chinese cuisine, as well as authentic Chinese chai. One can pick from a wide variety of fine harvests and tea blends. This is also supported by a dessert bar, offering delectable Chinese dessert options. The atmosphere is elegant yet stimulating, with the buzz from its diners and the live experience of the show kitchen and beverage bar. The private dining areas are spread out spaciously keeping the guests engaged with the tantalizing delights. 

China House Lucknow is the new destination in town and a celebration of cuisine and the culinary arts. One could partake in a scrumptious selection of relish soups, dimsums, wok noodles and rice, complimenting the traditional drinks, cocktails and desserts with an exclusive pick from wide varieties of fine harvests.

About Hyatt Regency

The Hyatt Regency brand prides itself on making travel free from stress and filled with success. More than 195 conveniently located Hyatt Regency urban and resort locations in more than 30 countries around the world serve as the go-to gathering space for every occasion – from efficient personalized, high-touch business meetings to energizing family vacations. The brand offers stress-free environments for seamless gatherings and empathetic service that anticipates guests’ needs. Designed for productivity and peace of mind, Hyatt Regency hotels and resorts offer a full range of services and amenities, including the space to work, engage or relax; notable culinary experiences; technology-enabled ways to collaborate; and expert meeting and event planners who can take care of every detail. For more information, please visit hyattregency.com. Follow @HyattRegency on Facebook, Twitter and Instagram, and tag photos with #HyattRegency.

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 20 premier brands. As of September 30, 2019, the Company's portfolio included more than 875 properties in over 60 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top colleagues, build relationships with guests and create value for shareholders. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences, vacation ownership properties, and fitness and spa locations, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination®, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, Joie de Vivre®, Hyatt House®, Hyatt Place®, tommie™, Hyatt Residence Club® and Exhale® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. For more information, please visit www.hyatt.com. 

Appointment | Le Meridien, Jaipur Resort and Spa appointed Ravi Yadav as Food and Beverage Manager

With over nineteen years of experience in the hospitality industry, he will oversee the operations of all three Food and Beverage outlets at the hotel

Le Meridien, Jaipur Resort and Spa is delighted to announce the appointment of Ravi Yadav as Food and Beverage Manager. With over nineteen years of experience in the hospitality industry, he will oversee the operations of all three Food and Beverage outlets at the hotel namely Latest Recipes, Madeira Bar and Suryavillas along with in-room dining and banquet services.

A seasoned hotelier with apt management skills, Ravi believes that creating a core team lays the foundation for successful operations and bigger achievements. Ravi will be responsible for food and beverage menu planning and execution for all outlets, menu engineering and costing, and pushing and maintaining guest satisfaction.

He completed his Bachelor’s Degree in Hotel Management from the National Institute of Hotel Management, Dehradun, and B.Com from Hemvati Nandan Bahuguna Garhwal University, Naur, Uk.

He has worked with some of India’s luxury hospitality brands like Hilton, Eros Hotels, Courtyard by Marriot, Four Points Sheraton, IHG, and Fortune Select Global. Over the years, he has gathered experience in increasing the profitability and growth of the brand while ensuring guest satisfaction. Ravi is an exceptionally skilled professional who is self-motivated and loves to spend his leisure time listening to music and reading books.

Appointment | Alila Fort Bishangarh Elevates Sachit Jha as Director of Operations

He will be responsible for negotiations, budgeting, and purchasing in line with Hyatt international's brand standards, whilst exceeding employee, guest, and the organization's expectations

Alila Fort Bishangarh is pleased to announce the appointment of Sachit Jha as Director of Operations. A driven and skilled leader, Sachit is a veteran hospitality professional who brings more than 15 years of experience in creating experiential guest services and strategies. In his new role, he will be responsible for negotiations, budgeting, and purchasing in line with Hyatt international‘s brand standards, whilst exceeding employee, guest, and the organization’s expectations.

Sachit’s professional journey began after he obtained a BSC degree in hospitality and hotel administration. His career has seen him through a diverse selection of assignments in various hotels. In the last 15 years, he had a passionate journey of professional development with Taj, Marriott, ITC, Suryagarh, and Hyatt. He got nominated for Food and Beverage Manager of the year by Hotelier India in 2021.

While his professional responsibilities keep him occupied, Sachit is a voracious reader and creative person who believes to create surprisingly different memories for the guests. He enjoys writing and traveling.

Commenting on his appointment, Sachit Jha said, “I am excited about the new role and take this opportunity to continue to bring curated sustainable practices for the new age traveler”.

Enjoy a ‘Petnic’ Carnival for Your Fur Buddies and Family at Novotel Hyderabad Airport

Enjoy a ‘Petnic’ Carnival for Your Fur Buddies and Family at Novotel Hyderabad Airport

Hyderabad, May 2022: A delicious spread, a merry atmosphere and the company of your furry friends, Novotel Hyderabad Airport brings together the merriment with PETNIC this May! A fresh seasonal treat over high-tea and your paw-friends, the hotel will be hosting a of its kind ‘Petnic’ for pet parents, pets and children on Saturday 28th May 2022 5pm onwards.

Gorge on delicacies at the hi-tea for parents and a widespread of dog food for your pets along with a dozen fun activities. While you enjoy the Hi-Tea The hotel will provide a colorful, cool and pet-friendly environment for people to enjoy an array of great food and revel in the vibe. The event will have a fun carnival vibe with a flea market with stalls full of pet merchandise and art.

Speaking on the occasion, Mr. Rubin Cherain - General Manager of Novotel Hyderabad Airport stated, “Petnic is a unique fun concept and we have conceptualized this keeping in mind our two and four-legged friends.  We wanted to create a lively atmosphere where food, fiesta and furry friends meet and play. We are ecstatic to bring this property on the ground back again and looking forward to a full house at Novotel Hyderabad Airport.”

Appointment | ROBIN FLANZ APPOINTED AS DIRECTOR OF SALES & MARKETING FOR PARK HYATT NEW YORK

NEW YORK (May 2022) – Park Hyatt New York is pleased to announce the appointment of Robin Flanz as Director of Sales & Marketing.

With over 20 years of extensive luxury hospitality experience, Flanz will oversee sales, marketing, and revenue management for the luxury five-star hotel located within steps of New York City’s most iconic landmarks and destinations. 

“We are thrilled to welcome Robin to Park Hyatt New York,” said Peter Roth, area vice president, and general manager of Park Hyatt New York. “With his extraordinary sales & marketing background and results-driven attitude, Robin will be a fantastic addition to our team, helping build on the outstanding service Park Hyatt New York is known for.” 

Flanz joins Park Hyatt New York from Mandarin Oriental, Canouan, where he has served as director of marketing and commerce since October 2020. During his tenure, he developed and implemented strategic sales and marketing campaigns, drove revenue opportunities, facilitated regional partnerships, and more. Previously, Flanz has held sales and marketing positions at Langham Hospitality Group and The Langham, New York, Four Seasons Resort Costa Rica at Peninsula Papagayo, The Ritz-Carlton Amelia Island, The Watergate Hotel in Washington, D.C., and Swissotel Hotel and Hyatt Boston Harbor Hotel in Boston, Massachusetts. 

Originally from Michigan, Flanz received his bachelor’s degree in communications from Michigan State University. He has lived on the East Coast for over 25 years, living in Boston, Washington D.C., and Florida. Currently, he resides in Sparta, New Jersey with his wife, three children, and two Golden-doodles. 

About Park Hyatt New York 

Located directly across the street from Carnegie Hall, one block from Central Park and a short distance to MoMA and Lincoln Center, Park Hyatt New York is a Five-Star award-winning hotel offering proximity to global icons of both culture and industry. Spacious guestrooms inspired by New York’s most well-appointed homes enjoy an abundance of natural light and luxurious spa-like bathrooms. Striking interior architectural design and a rotating art collection set the backdrop for bespoke events. Personalize your wellness experience at Spa Nalai, with its indoor saltwater swimming pool, eucalyptus steam room, oversized hot tub, and 24-hour fitness center, overlooking the Manhattan skyline, or discover luxury Italian haircare at Rossano Ferretti Hairspa. For more information, visit parkhyattnewyork.com. Follow @ParkHyattNY on Facebook, Twitter, and Instagram, and tag photos with #LuxuryIsPersonal. 

Appointment | Fairmont Jaipur elevates Sukhpreet Singh Bath as the Rooms Division Manager

Fairmont Jaipur elevates Sukhpreet Singh Bath as the Rooms Division Manager 

National,May 22 - Fairmont Jaipur, a pioneer of showcasing immaculate guest experience in the past 10 years, has elevated Sukhpreet Singh Bath as the Rooms Division Manager. Sukhpreet will be responsible for handling the Front Office, Housekeeping, Fairmont Butler service, Ruhab Spa, ensuring an exceeding guest experience. Sukhpreet’s’ visionary focus and zeal to drive a comfortable and pleasant experiential stay at Fairmont Jaipur stands as an exemplary inspiration to his team. 

Commenting on the appointment, Mr. Rajiv Kapoor, General Manager, Fairmont Jaipur, “Guest experience at any hotel is defined by the standards & quality of service. With over 14 years of experience in handling front office operations for luxury hotels, Sukhpreet is adept at handling all kinds of guest inquiry, enhancing guest satisfaction setting a smooth process and high compliance concerning guest relations, housekeeping, and reservation standards.”

Sukhpreet joined Fairmont Jaipur in 2019 to spearhead operations as the Front Office Manager. His role included supervision of all Front office personnel and make certain that guests’ requests are heard in a time-bound and efficient manner. 

In his career, Sukhpreet has worked at JW Marriott Mussoorie Walnut Grove Resort & Spa, JW Marriott Aerocity, Leela Palaces, Hotels and Resorts Gurgaon, Trident Gurgaon and the Hyatt Global Contact Center outsourced to Genpact LLC, giving him substantial knowledge within the luxury segment. 

About Fairmont Jaipur

Fairmont Jaipur is an ode to the pink city with its awe-inspiring architecture and decor, inspired by the Mughal dynasty and Royal Rajputs of yore. Nestled amidst the majestic Aravalli hills, with elegantly appointed 245 rooms and suites, it reflects a perfect blend of traditional Rajasthani décor and modern amenities. Zoya, the bright and vibrant all-day dining outlet, Zarin, the fine dining outlet celebrating the royal cuisines of India, Anjum, the central tea lounge which is home to signature Fairmont tea culture and Aza, the colonial library bar serving a range of aperitifs and cocktails, form the food and beverage offerings of Fairmont Jaipur. Along with this, the expansive pillarless ballroom and complementary lawns and meeting rooms make it an ideal place to host social events, meetings and conferences. The property has amassed multiple awards in the different sectors that it caters to including, but not limited to, Top Mice Venue Of The Year (Domestic) 2019, Best Venue for Big Fat Indian Weddings and the TripAdvisor Travellers Choice Award. 

About Fairmont

Fairmont Hotels & Resorts is where occasions are celebrated, and history is made. Landmark hotels with unrivalled presence, authentic experiences and unforgettable moments have attracted visitors to Fairmont and its destinations since 1907. The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs and Fairmont Peace Hotel in Shanghai are but a few of these iconic luxury hotels, forever linked to the special places where they reside. Famous for its engaging service, grand public spaces, locally inspired cuisine and celebrated bars and lounges, Fairmont promises a special brand of thoughtful luxury that will be remembered long after any visit. With a worldwide portfolio of more than 80 hotels, Fairmont also takes great pride in its deep community roots and leadership in sustainability. Fairmont is part of Accor, a world leading hospitality group consisting of more than 5,000 properties and 10,000 food and beverage venues throughout 110 countries.