Exclusive Interview | Chandra M Verma,General Manager, Weddingz.in
/“To succeed in this industry First you should have Customer Friendly Approach”
Editor: Tell us about your journey. How did it all start?
It all started in 1998 when I Joined IHM Bhopal after Clearing NCHM All India Exam, All my schoolmates were joining Engineering or Medical as a profession, and I was the only student from the 1998 batch of class 12 who choose Hospitality as a career as it was exciting me to do something very different. As I come from a very small town called Jhansi(UP) I didn't have any idea about this industry. My First hotel where I worked was at The Trident Agra I had a very good experience during my 22 weeks of Industrial training, After completing Hotel Management I Did a master's in Hospitality administration from IHM Pusa, and I worked with Best western hotels, Metropolitan Nikko hotels, Usha Lexus Group of Hotels, I worked for different hospitality companies, Then joined Weddingz.in, Currently working as General Manager Operation for the Hotel Group.
Editor: What do you think it takes to succeed in this industry?
To succeed in this industry First, you should have Customer Friendly Approach & Secondly Knowledge about the domain area whichever you are working for(F&B, Food Production, Housekeeping, Front Office, ETC.)
Editor: What are the attributes you look for while selecting or hiring? If someone wants to work with you, what should they do?
During my hiring Journey I always look for the People with the Right attitude, Good Personality, Good Communication Skills & Lastly Knowledge about the role he/she has applied for. If someone is lacking in departmental knowledge I always try to hire and love to train them as they become customized to my product & they will work for a longer period.
Editor: What advice would you give to a young, aspiring hotelier for their internship?
I will advise all young chaps that during internship try to learn as much as they can, Never see the time for going because this period of learning will make or break their career.
Editor: What is the one tech/app/software feature you would like to see? This could be for guests, operations, etc.
I always love to see the features of the guest, and how well we know the guest, especially who are regular travelers.
Editor: What is your favorite interview question and why?
I always love to ask about their family so that i can connect in a better way & it helps me to understand the candidate in better manner.
