Exclusive Interview | John Benjamin, Cluster Revenue Manager for Accor Hotels in Dubai
/“To ascend to the pinnacle of the hospitality industry, a blend of exceptional guest-centricity, strategic vision, and leadership acumen is imperative. Mastering the art of service, embracing innovation, and staying attuned to market trends is vital. ”
John is a passionate Hospitality professional with a specialized degree in Hospitality and Certified Hospitality Revenue Manager (CHRM®) from American Hotel & Lodging Educational Institute with 15 years of hospitality experience in Middle East and India.
His advise as Revenue Management professional to the Team:
Team, embrace data-driven insights and stay agile in response to market shifts. Leverage technology to optimize pricing and maximize revenue opportunities. Foster collaboration with other departments for a holistic approach. Constantly refine your understanding of market dynamics. Communicate openly and adapt strategies to evolving trends. Remember, the success hinges on innovation, teamwork, and a commitment to exceeding guest expectations. Together, let's navigate challenges and elevate our revenue management game to new heights.
Tell us about your journey. How did it all start?
My journey in hospitality began before 15 years with a fervent desire to craft exceptional experiences. Inspired by a love for connecting with people and a passion for service, I entered the industry with wide-eyed enthusiasm. Started as Front Office Associate and I navigated through various roles in Front Office and moved to Revenue Management role on my journey in various hotel groups in Dubai and evokes a sense of fulfilment and growth. As I embarked on this path, I eagerly absorbed industry insights and delved into revenue management. I am excited about the ongoing evolution of revenue management and I remain committed to evolving in this ever-changing landscape, finding inspiration in every challenge, and contributing to the growth of both the industry and my own expertise.
What do you think it takes to succeed in this industry?
Success in the hospitality industry requires a blend of exceptional interpersonal skills, a passion for customer service, and a commitment to maintaining high standards. Adaptability and resilience are crucial in this dynamic field, where situations can change rapidly. Attention to detail, a positive attitude, and the ability to work well under pressure contribute to creating memorable guest experiences. Continuous learning and staying updated on industry trends are key for innovation and competitiveness. Building a strong network, fostering teamwork, and demonstrating leadership further enhance one's journey in the hospitality sector, where genuine care for guests and a dedication to excellence are paramount.
Share with us 5 skills that you think will be critical for a hospitality career in the future.
Future-proofing a hospitality career demands a blend of tech proficiency for adapting to innovations, strong interpersonal and communication skills to navigate diverse customer interactions, agility to embrace industry changes, sustainability awareness for eco-conscious practices, and strategic thinking to address evolving market demands. Combined, these skills will empower professionals to excel in a dynamic hospitality landscape, ensuring outstanding guest experiences and organizational success.
What do you think it takes to succeed in this industry?
To ascend to the pinnacle of the hospitality industry, a blend of exceptional guest-centricity, strategic vision, and leadership acumen is imperative. Mastering the art of service, embracing innovation, and staying attuned to market trends is vital. Networking, building robust relationships, and fostering a dynamic, motivated team contribute to sustained success. A commitment to continuous learning, adaptability, and a passion for creating unparalleled guest experiences are the cornerstones of reaching the zenith in the ever-evolving realm of hospitality.
Share some of your secrets in keeping an engaged, safe and happy team.
Promote open communication, fostering a culture of trust. Acknowledge and celebrate achievements, big or small. Prioritize work-life balance, offering flexibility when possible. Invest in professional development. Regularly assess and address concerns. Create a safe space for diverse perspectives. Ultimately, a content and engaged team stems from a supportive and inclusive work environment.
