Mr. Atul Upadhyay- Senior Vice President, Pride Hotels Group

AI for guest/customer experience: How are you using AI to create a more personalized and efficient guest experience? Are you using AI to provide guests with tailored recommendations, or to manage room temperature, lighting, and other amenities?

We are using AI to create a more personalized and efficient guest experience by utilizing machine learning algorithms to analyze guest behavior and preferences. This allows us to customize the guest experience with tailored recommendations, personalized offers, and promotions, as well as automated processes such as room temperature, lighting, and amenities management. We also use AI to offer guests faster and more accurate information and services, such as personalized attendant services.

AI for employee experience, HR & Training: Are you using AI to improve HR and training processes for employees? How are you using AI to identify training needs, streamline scheduling, or automate performance evaluations?

At our company, we are using AI to identify training needs and automate performance evaluations. We are leveraging AI to analyze employee data and extract key insights. This enables us to identify which skills and competencies each employee needs to develop, and how best to do so. Additionally, AI can be used to automate scheduling, by taking into account employee availability, skills, and preferences. AI can also be used to automate performance evaluations, by analyzing employee performance data and providing insights into strengths, weaknesses, and areas for improvement.

AI for process management: How are you using AI to manage inventory, housekeeping, maintenance, or other operational processes at your hotel? Are you using AI to monitor and optimize energy consumption, or to reduce waste?

We are using AI to manage inventory, housekeeping, maintenance, and other operational processes at our hotel. AI-powered analytics are used to monitor and optimize inventory levels across multiple locations and to generate timely reports to inform decision-making. AI is also used to monitor and optimize energy consumption, as well as to automate common tasks and reduce waste. AI-powered chatbots are used to improve customer service, while AI-enabled software is used to automate housekeeping processes such as room cleaning and maintenance.