Smart Service With A Smile To Maximise Guest Satisfaction In The Hospitality Industry. By: Dr. Kaviraj Khialani- Celebrity Master Chef.

The hospitality industry as we all know is all about offering the very best of our product and service to our valued guests and clients who wish to experience our professional offering by being different and impressive in approach with continued dedication and commitment. It is important to note that first impression is the last impression is not always true in our industry but yes a perception once made or developed in the guests mind can affect the goodwill & reputation of our business in the market. 

It is imperative to follow a few principles of quality service by all our departments across all verticals and available options where the guest needs to be at the centre point of attention at all times. Revenue and finance flows are very much dependant on the satisfaction levels of our guests be it walk ins- corporate or combination of them. Humility and Simplicity coupled with service ethics and values, empathy and empowerment among the team members, constant greed to improve ourself, valuing the feedback received by the guests and working on the same in order to improve the overall image of our brands and business in the market on the whole.

What are the factors to keep in mind when we wish to offer Smart & Quality Service with a Smile!!!

1. BEING YOUR BEST VERSION: it is important to note that that service in hospitality industry starts from here, being the best version of yourself will only happen if you are truly interested in doing what you are doing and it should be delivered with constant quality delivery and consistency to meet up the levels of expectations.

2. BASIC’S TO BE CLEAR: it has been found that a few team members in various departments are somehow not very well groomed and or prepared to face the real-life situations and to be able to acknowledge the guests’ requests, needs and that can lead to a little disappointment too from guest point of view. We need to ensure that all team members are well inducted into the team and are ablet to meet the levels of SOP which have been set.

3. COMMUNICATE WITH CLARITY: It is important that one is able to have an open mindset when speaking with guests and especially when it comes to communication being a barrier in some cases with foreigner guests etc. at times there are terms and concept, wordings which may not be known to everyone so keeping the conversation viable and understandable will be important. Training of the staff on a regular basis on guest interactions can be beneficial.

4. KNOW YOUR PRODUCT: there are times when a guest has interacted with a particular staff in the hotel say for example at the reception desk and in regards to a room availability or so and the reply given is that I will divert you to my colleague and there too he gets a pass on treatment to the next person this can be kind of trouble shooting and can call for unexpected reactions from his side and can cause a commotion and create a scene at the front desk for no reason.

5. TEAMWORK WORKS.SO LETS DO IT: A team that works together, comes together, stays together achieves together. A number of theories and planning, training and motivation goes into getting a team to come together to achieve common organisational goals.at times there are team members who do not perform due to an introvert personality and prefer to let someone else do it. But it would be advisable to ensure that members of the team are on the same page and are guided.

6. COMPETE WITH COMPATIBILITY: Today’s guests and travellers are in need of a little beyond just accommodation, food, spa and the health clubs etc. they are also looking for smart and welcoming staff at all levels who can hold a good conversation and be able to guide and support with information and facts as needed especially by foreign guests. we all know that there is utmost competition in our industry and a little error here and there can lead to a loss of revenue and image.

7. TRY TO BE ONE STEP AHEAD: Being a little impromptu always helps to think a little ahead of time and being able to use our intuition and thought process we can mesmerise the guest service experience to level next.it has been found that people who are able to forecast and visualise affirmations and positive thoughts are able to be on a better graphs when it comes to performance level scales and appraisal formalities as every employer or boss would like to see or know how and what extra has the staff done for me and my brand.

8. DO NOT GET INTO POLITICAL DRAMA: Where there are people there ought to be some kind of situational goof ups and errors, clashes and or jealousy too be it any field, industry or work area. Human nature is such that it needs appreciation for all the good done or else the tape recorder in the mind starts recalling all of the past and leads to unwanted situations and emotional imbalance. It is better to keep your mind with your work and focus on the outcomes expected by the hotel and the boss. It is important not to get involved in staff issues, avoid being a leader and lead any kind of argument or situation. Being yourself is the wisest and best way to avoid conflicts.

9. SELF DEVELOPMENT & SELF ESTEEM: This industry having various verticals attached to it from hotels to restaurants, tourism and airlines, retail and corporate etc is always looking for smart candidates with good communication skills and pleasing personalities to be hired and added to the company’s task force in order to add value and get their expertise used in getting business and betterment of the organisation on the whole. Therefore, one needs to be little careful about the self-outlook, grooming, being dressed to impress, being able to gel well with the team.

10. HAVING A FUTURISTIC THINKING: the hospitality industry on the whole is a great one to be a part of. It calls for a vision and mission which can be customer friendly, open to discussion, practical to explore, accepting change, adaptation to diversities, having a passion towards service quality to name a few. At the same time the staff and team members should also look at planning your own career as time flies. It is possible to achieve goals and ambitions pretty easily as well by just controlling the mind and the karmic gestations.

Conclusion: Hospitality 2k24 is a new era of changes, new envisions as we are actively working on viksit bharat and a positive hope towards making our bharat one of the top destinations in the world for tourists to come down explore our country and read, study, visit various parts and gather information, try out the cuisines, experience the cultural heritage of our country beyond just accommodation but also spirituality.

Cygnett Hotels & Resorts launches a comprehensive leadership program to train hospitality leaders.

New Delhi July 2024: In a major initiative to train current and emerging hospitality industry leaders, Cygnett Hotels & Resorts has recently introduced its Comprehensive Cygnett Leadership Development Program (CLDP).

This initiative marks a significant milestone in the hospitality company’s commitment to nurturing talent, driving innovation and ensuring sustained growth within the organization. At the heart of CLDP lies an intense and comprehensive training module of nine months, divided into three phases.   

Today's hotel industry faces a shortage of skilled leaders who can adapt to rapid market changes, enhance guest satisfaction, and manage diverse teams. This gap hampers operational efficiency, management innovation, and maintaining competitive service standards.

“We recognize the importance of nurturing and empowering future leaders at Cygnett Hotels & Resorts. Today’s competitive market requires a pipeline of visionary leaders who can help build and secure an edge over the rest. CLDP provides insight into real-life examples so hospitality leaders understand how the right mindset, attitude, and communication directly impact team performance,” said Mr Sarbendra Sarkar, Founder & Chairman of Cygnett Hotels & Resorts.

The program has been designed holistically to provide a structured framework that includes people skills, leadership skills, digitalization, a strategic approach to key hotel departments, HR management, accounting for non-accountants, finance, marketing, auditing, and cultural transformation. The training program encompasses reference material, daily operational tasks, virtual sessions, assignments, and one-to-one interaction with industry experts. The program aligns with international standards and offers an internationally recognised certification.

“The leadership development program offers an exceptional opportunity for our team members to develop advanced leadership skills, rethink strategies, and adapt to ensure the organization remains at the forefront of progress. This comprehensive program will empower our key leaders to foresee future trends and unlock new avenues for business growth,” said Mr. Sachin Gaur, Associate Director of Learning & Development and Quality Assurance at Cygnett Hotels & Resorts.

CLDP complements the Cygnett Learning Academy, which offers a wide range of training programs, from job-specific sessions to brand immersion and soft skills development, catering to internal and external participants. The Cygnett Learning Academy has played a crucial role in helping the company's team develop and acquire new skills throughout their careers.

Sheraton Celebrates the Opening of its 100th Hotel in Greater China with the Debut of Sheraton Lanzhou Anning

The new hotel made its debut in the city of the Yellow River with a refreshing design, embodying the brand spirit of "The World’s Gathering Place" with vibrant energy

Sheraton Hotels & Resorts, part of Marriott Bonvoy’s global portfolio of more than 30 hotel brands, today announced the opening of Sheraton Lanzhou Anning in Lanzhou of Gansu province. The opening also marks the 100th Sheraton Hotel in Greater China, where the brand made its market debut 50 years ago. Located in the heart of Lanzhou's Anning District, the new hotel draws on the brand’s roots as a gathering place for both locals and guests in communities around the world, which continues to evolve through Sheraton’s new design vision of creating intuitive and holistic experiences through spaces to connect, be productive, and enjoy a sense of belonging.

“We are delighted to welcome the 100th hotel for Sheraton brand in China in Lanzhou of Gansu province. said Betty Tian, Vice President, Marketing, Communications, Premium & Select Brands, Greater China, " Throughout the 86-year brand development globally, Sheraton has been committed to innovation, establishing the industry's first computerized central reservation system in 1958. With the opening of the Sheraton Sanya Resort in 2003, the concept of leisure destination resorts was introduced to China. Over the past 50 years of development with China's tourism industry, Sheraton has become a symbol of premium hotel brand in the country. The brand's new vision of transformation journey that began in 2018 aims to introduce the brand spirit of 'The World’s Gathering Place' to more travel destinations favored by guests. In the future, we will continue to focus on guests, innovate, and enhance the vitality of the brand.”  

Sheraton Lanzhou Anning marks the debut of the Sheraton brand in Lanzhou of Gansu province. The new hotel provides a scenic setting on the bank of the Yellow River and near Lanzhou’s bustling industrial and educational center, the Anning District. The new hotel boast a prime location with convenient transportation access. It ‘s approximately 55 kilometers from Lanzhou Zhongchuan International Airport and about 6 kilometers from Lanzhou West Railway Station. Guests can easily visit historical and cultural attractions such as the Gansu Provincial Museum and the Zhongshan Bridge during their stay.

A Modern-Day Community Hub
At the heart of the new experience at Sheraton Lanzhou Anning is the lobby, which was designed as a holistic and open space that invites people to connect or be alone amongst others, creating a sense of energy and belonging. A destination steeped in heritage and history, the property called upon The Yellow River culture, Silk Road culture, and ecological culture as sources of inspiration for its interior design. For example, the lobby’s background wall draws inspiration from the undulating hills of the Silk Road, using modern abstract techniques and metallic materials to depict the charm of the Lanzhou Silk Road Desert.

As iconic public spaces of the Sheraton brand's transformed design, the Community Table, The Booths, and The Studios are focal points in the lobby. The brand’s signature Community Table is an inviting, purpose-built workspace that anchors the hotel’s lobby and allow guests to work, eat and drink while soaking up the energy of the space. Guests can also retreat in Sheraton’s signature The Booths, a quiet space that offers privacy without breaking the flow. The Studios, located in the lobby of the hotel, provide flexible event spaces to meet guests’ needs and a relaxed atmosphere that can foster communication and collaboration with team members.

New Elevated Food & Beverage Experience
The hotel showcases the distinctively local culinary scene with three restaurants and a specialty café concept, and a cozy bar. Sheraton Lanzhou Anning’s new elevated food & beverage features &More by Sheraton, transitioning guests seamlessly from day to night with creative, convenient and flexible culinary & beverage options. Daily Social features gourmet buffets and a la carte menus with an impressive selection of international and regional favorites. YUE, Sheraton’s signature Chinese restaurant, creatively combines Cantonese cuisine with seafood and offers a unique culinary experience with 24 private dining rooms. Additional culinary and beverage offerings include Soo Noodles, where guests can savor authentic Lanzhou noodles of different flavors along with local snacks and Unspoken, an intimate bar serving creative cocktails and fine wines from all around the world.

Guest Rooms & Club Lounges that Champion Productivity
The Sheraton Lanzhou Anning features 354 modern and stylish guest rooms and suites, ranging from 42-square meters to 190-square meters. Floor-to-ceiling windows welcome natural light into each room, while soft finishes and light wood tones complement each other to create a warm and elegant feeling of home. Additionally, all guest rooms are equipped with convenient office desks and chairs, integrated chargers, and multi-level intelligent lighting systems. The bathrooms are designed with modern walk-in showers and bath amenities by Gilchrist & Soames.

Sheraton Club, an exclusive space for Marriott Bonvoy Elite members and guests staying at Executive Floor, offers an elevated experience in which guests are uplifted through meaningful productivity and a connection to the environment. Guests will find curated food and beverage offerings, premium amenities, enhanced connectivity, and a private atmosphere for working and relaxing.

Meetings, Events and Amenities
Sheraton Lanzhou Anning offers 1,900 square meters of banquet and meeting space. The 1,200-square-meter pillarless Grand Ballroom is 8 meters in height, which can accommodate up to 1,000 guests and is equipped with a 108-square-meter embedded HD LED screen. The hotel also offers five versatile meeting rooms ranging from 30 to 60 square meters. Sheraton Fitness that is completed with advanced aerobic exercise equipment, as well as an indoor heated Swimming Pool.

“We are very proud of this milestone opening and feel that Sheraton Lanzhou Anning is perfectly primed to represent Sheraton Hotels’ existing legacy and bright future as the 100th property in Greater China.” said Peng Sun, General Manager, Sheraton Lanzhou Anning. “ The hotel will provide an ideal gathering place for guests from around the world in Lanzhou with the features and experiences of Sheraton's transformation, diverse dining options, and signature services.”

Ingredient Ideology | Monsoon Special: Soups To Sojourn By: Dr. Kaviraj Khialani- Celebrity Master Chef.

The concept of soups is truly an age old one and not many are really always in favor of having a bowl full of goodness and rather binge into junk and fast foods as a preferred choice. There is a need for creating a balance in our meals these days especially during pandemic times when we need to keep our immunity levels on a high besides being a little choosy since it is also monsoon time and we need to be careful on what is coming into our kitchen and getting cooked and finally being dished out on our plates.

The idea of a good soup is simply discussed as being wholesome, nutri-rich and full of flavor, colors and should be appealing to the eyes, palate and the senses on the whole. Soups are one of the simplest things to make in a kitchen without much fuss and irritation, it just calls for a little wise decision making, picking the right combinations and cooking it just right and pouring the delicacy piping hot into our soup bowls and relishing goodness especially with the downpour and monsoon season all across.

While we hear of clear soups, cream soups, puree soups, broths, hot and cold soups, ethnic and international favorites from many countries like minestrone soup from Italy, french onion soup from France, mulligatawny popular from south India and sri-lanka, seafood chowder soup from America, the chilled refreshing soup called gazpacho from Spain and Manchow, hot-n-sour, shark fin soup from china to name a few!

“SOUPS to me are an interesting concept of creating formulae of wonders in the pot while cooking and simmering them to perfection to bring out an enticing mélange of flavor mixes into the soup bowls and excite the diners and foodies to surprises & treats”- Chef Kaviraj.

Here are a few simple- easy and healthy soup recipes for our readers:

Recipe-1] ASIAN CHICKEN NOODLE SOUP

Ingredients

Oil-2 tsp

Garlic- 1 tsp chopped

Ginger-1 tsp shredded

Green chilies- 1 tsp chopped

Spring onion- 2-3 sliced

Carrots- ¼ no shredded

Celery-1 stalk, chopped

French beans-3-4 sliced

Capsicums-1/2 no shredded

Boiled noodles- 1 cup

Boiled shredded chicken- 1 cup- optional

Salt and pepper to taste

Chili flakes-1/2 tsp

Soy sauce- 2 tsp

Schezuan sauce-2 tsp

Water/chicken stock- 2-3 cups

Corn flour-2 tbsp. solution to thicken

Spring onion greens-2 tbsp. for garnish.

Method:

1. Heat oil in a pan, add in the garlic, ginger, chilies and onions and saute for a few seconds.

2. Add in the assorted veggies and saute for 30 seconds, add in the water or stock, salt, pepper, chili flakes, sauces bring to a boil, simmer for 3-4 mins.

3. Add in the corn flour solution and mix well slightly thicken the gravy in the pan add in the boiled noodles and chicken pieces if desired or else serve with vegetables. Cook all of it together for 2-3 mins and serve hot garnished with spring onion greens.

Recipe-2] HERBED ONION POTATO SOUP

Ingredients

Oil-1 tsp

Butter-1/2 tsp

Garlic-2-3 cloves- sliced

Onion-1 med sized, sliced

Potatoes-1-2 medium sized, peeled and chopped

salt and pepper to taste

mixed herbs-1/2 tsp

chili flakes-1/2 tsp

water/veg stock- 3-4 cups

almond/ cashew paste-2 tsp

white sesame seeds/ flax seeds/ sunflower seeds- 2 tsp

parsley-2 tsp chopped

cream-2 tsp

method:

1.Prepare all the ingredients for the soup and keep ready.

2. Heat oil and little butter in a saucepan add in the garlic, onions, potatoes and saute them for 1 min.

3. Add in the salt, pepper, herbs, chili flakes and mix well, add water or stock bring to a boil and simmer the soup for 25-30 mins.

4. Cool it down a little and puree the soup, strain it and bring it back to a boil add little water or stock if needed, add in the cashew/almond paste, cream and check for seasonings.

5. Serve the soup hot garnished with fresh herbs/parsley/coriander/ lightly toasted seeds of your choice.

Recipe-3] NUTTY PUMPKIN COCONUT SOUP

Ingredients

Oil- 1 tsp

Butter-1/2 tsp

Bayleaf-1 no

Peppercorns-3-4 no

Ginger-1 tsp chopped

Green chilies- 1 tsp chopped

Curry leaves- 4-5 no

Turmeric powder-1/4 tsp

Onion-1/2 no chopped

Water/veg stock- 3-4 cups.

Yellow pumpkin- 150 gms peeled, chopped

Potatoes-1-2 small, peeled and chopped

Coconut milk-1/2 cup thick

Almonds/cashews/walnuts- 2 tsp chopped.

Sunflower seeds/chia seeds- 1 tsp

Coriander/parsley-2 tsp chopped.

Method:

1. Prepare all the ingredients for the soup and keep ready.

2. Heat oil and butter in a pan add in the Bayleaf, peppercorns, curry leaves, ginger, chilies, onions and saute for a minute.

3. Add in the pumpkin and potato cubes and saute, add in the salt, turmeric powder, pepper, herbs, chili flakes as per taste and mix.

4. Add water/stock and bring to a boil, simmer for 20 mins.

5. Cool, remove the Bayleaf, puree and strain the soup and bring it back to a boil, add in the nuts, seeds and adjust the texture, add coconut milk, mix and simmer for 3-4 mins.

6. Serve hot garnished with fresh coriander/parsley/coconut cream.

Recipe-4] SEAFOOD – COCONUT VEGGIE SOUP

Ingredients

Oil-1 tsp

Butter-1/2 tsp

Garlic- ½ tsp chopped

Ginger- 1 tsp chopped

Green chilies- 2 slit

Onion-1/2 no chopped

Broccoli-1/2 cup florets

Carrots-1/2 cup sliced

Zucchini-1/4 cup cubes

Boneless fish cubes-1 cup

Cleaned prawns-1/2 cup

Salt and pepper to taste

White wine-2 tsp 

Water/stock- 3-4 cups

Coconut milk-1 cup thick

Thai red curry paste- 2 tsp

Lemon grass-3-4 pieces

Fresh basil-3-4 no.

Corn flour solution-2 tbsp.

Lime juice-1 tsp add and serve

Roasted crushed peanuts-2 tsp.

Method:

1. Prepare all the ingredients for the yummy soup recipe.

2. Heat oil and butter in a pan add in the ginger, garlic, onions, chilies and saute, add in the lemon grass, basil, Thai curry paste and little water or stock and cook for 1-2 mins.

3. Add in the assorted veggies, salt and pepper to taste and allow to simmer and cook for 8-10 mins until just done. Now add in the wine, prawns and fish and carefully mix them in allow to cook for 3-4 mins on a medium flame.

4. Now add in the coconut milk and little corn flour water solution to thicken the soup slightly, simmer for 2-3 mins and serve hot garnished with fresh basil, roasted crushed peanuts, a splash of lime juice, coriander.

Recipe-5] VEGGIE WONDER SOUP

ingredients

oil-1 tsp

butter-1/2 tsp

Bayleaf- 1 no

Peppercorns-2-3 no

Garlic- 1 tsp chopped

Ginger-1 tsp chopped

Red chilies-1-2 slit

Onions-1/2 no chopped

Potatoes-1 med sized, peeled and cubed

Green peas-1/4 cup boiled

Babycorn-2-3 sliced

Mushrooms-2-3 sliced

Carrot-1/2 no sliced

Salt and pepper to taste

Water/veg stock-2-3 cups

Turmeric powder-1/2 tsp

Coriander powder-1/2 tsp

Cashew/almond paste-2 tsp

Milk-1/2 cup

Cream-1 tbsp.

Coriander/parsley-2 tsp chopped.

Method:

1. Prepare all the ingredients for the soup and keep ready.

2. Heat oil and butter in a pan add in the Bayleaf, peppercorns, garlic, ginger, red chilies and onions and saute for a few seconds.

3. Add in the assorted veggies of your choice, add seasonings, herbs, and flavor the soup as desired with powdered spices.

4. Add in water/stock bring to a boil, simmer for 15-20 mins and add in the milk, cream, cashew/almond paste and slightly thicken up the soup and simmer for 3-4 mins.

5. Check the soup for texture, salt and balance and adjust it accordingly. Add some parsley/coriander/seeds/nuts/micro-greens etc and serve the soup hot.

Sterling Holiday Resorts Announces ELDP Program in partnership with Indian School of Hospitality

July 2024, Sterling Holiday Resorts, India's leading leisure hospitality brand announces its Emerging Leaders’ Development Program, powered by knowledge partners Indian School of Hospitality (ISH). 

Sterling Holidays, a pioneer in holiday segment across India, signed an MOU with the Indian School of Hospitality (ISH) – a premier institute for hospitality education in India. The strategic aim of this partnership is to elevate the skills and talents of the professionals at Sterling, by offering ISH’s globally recognized curriculums, innovative learning methods, and expert mentoring from industry leaders. Overall, the initiative is to help foster young talent and prepare future leaders to support Sterling’s growth plans in the country.

Sterling’s Emerging Leaders Development Program (ELDP), a 12-month initiative, will now feature a 4-month campus immersion program powered by ISH. This program will focus on key areas such as Customer-Focused Marketing Strategies, Personal and Organisational Leadership, Financial Business Acumen, Hotel Revenue Management and Distribution Strategy, Hotel Asset Management, Digital Age Marketing Strategies, and Leadership in the World of AI.

''The Emerging Leaders Development Program is a testament to ISH's commitment to empower the future leaders of the hospitality industry and drive positive change and excellence in the segment. The initiative will deliver comprehensive training and promote critical thinking, leadership skills and innovation to ensure that the participants excel in their roles as General Managers,'' said Mr Dilip Puri, Founder & Executive Chairman, Indian School of Hospitality.

“At Sterling we are dedicated to the culture of nurturing and growing internal talents. My own journey here is a testament to this, starting from Head of Revenue and Sales to Business Development and now as a CEO & MD.  With the benefits of a sought-after curriculum offered by the industry stalwarts at ISH, we aim to reinforce this philosophy with an expert touch” said Mr. Vikram Lalvani, CEO & MD, Sterling Holiday Resorts Limited.

ISH is a part of Sommet Education’s global network of 18 campuses across 8 countries, which includes the preeminent Les Roches, École Ducasse, and Glion brands. The institutions' students benefit from global articulation pathways, strong industry associations, and the strong alumni networks of Sommet.

Thomas Cook India expands retail distribution, Opens new outlet in Wanowrie-Pune

Opens new outlet in Wanowrie-Pune; increasing consumer access to 6 locations across Pune City & 26 in Maharashtra

Mumbai, June 2024: Thomas Cook (India) Limited, India’s leading omnichannel services company, has inaugurated a new franchise outlet in Pune - to leverage the high-growth market of Pune and the surrounding catchments of Wanowrie, National Institute of Bank Management, Magarpatta, Hadapsar and Kondhwa. This outlet expands Thomas Cook India’s network to 6 locations in the city and 26 in Maharashtra State.

In its strategy to increase access and convenience, Thomas Cook’s new Wanowrie outlet will benefit a range of customers, from business professionals, families, couples, and Young India’s millennials-GenZ; also GenS (seniors).

Thomas Cook’s new outlet offers end-to-end travel services: International & Domestic Holidays (Group Tours, Personalised holidays, Cruises, etc.), Value Added Services like Travel Insurance, etc.

Travel Trends from Pune:

Surge in travel demand of 30%

Top destinations:

·       International: Europe (Switzerland, France, Finland, Spain-Portugal, Czech Republic-Hungary); USA; Kenya

·       Domestic: Kashmir, Ladakh, Himachal, Andamans, North-East

·       Punekars are explorers! They are keen to discover new destinations - Iceland, Georgia, Antarctica

·       Pilgrimage Tourism is in demand: Chardham, Ayodhya, Aerial helicopter darshans to Om Parvat-Dev Bhoomi

Contact Details

Thomas Cook (India) Limited,

Shop No. G20,

Sacred World Mall,

South Block, Jagtap Chowk,

Wanowrie, Pune 411040.

Ph: 91 9665592555

Mr. Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Limited said, "Pune is a high-growth market for us, and we are witnessing a 30% surge in demand from the city. Hence, we are delighted to announce the opening of our Gold Circle Partner franchise outlet at Wanowrie that has been carefully selected basis of its proximity to corporate offices, IT/ITeS hubs, shopping-entertainment, and residential areas. We aim to provide easy access and seamless services to our customers – right at their doorstep!

I extend a warm welcome to our customers from Pune. My Team and I look forward to co-curating memorable holidays for each of our customers – both in India and internationally.”

Ayon Bhattacharya's (VP) Leadership Transforming Hospitality in West India

With a remarkable tenure at Kamat Hotels India Ltd (KHIL), Ayon Bhattacharya has established himself as a leading figure in the hospitality industry, demonstrating exemplary leadership and deep expertise. As the Vice President of West India, he has been pivotal in the success of The Orchid Hotels & Resorts. His recent accolade, a 'Doctorate in Hospitality Strategies and Operation' from the World Human Rights Protection Commission, underscores his significant contributions to the field.

Since stepping into the role of Vice President for West India, Bhattacharya has been the guiding force behind KHIL’s transformative journey. “Since 2021, the Western India market has seen a tremendous surge in demand for both leisure and corporate destinations,” Bhattacharya notes. His focus on resilience and strong employee support during the pandemic has helped KHIL maintain low staff turnover and high-quality service. The company’s people-first and environmentally conscious culture have built strong customer relationships and fostered an atmosphere of care and excellence.

Under Bhattacharya’s leadership, digitalization and AI integration have become central to enhancing guest experiences. “We’ve invested in training our employees to embrace technology and AI,” he explains. Initiatives like the Management Trainee, Hotel Operational Trainee, and Sales Executive programs have bolstered KHIL’s internal leadership, ensuring sustainable growth and positioning KHIL as a forward-thinking leader in the hospitality industry.

A key aspect of Bhattacharya’s strategy is adapting to the evolving needs of guests. “Guest needs have significantly changed over the past five years,” he observes. In response, KHIL has enhanced its offerings with stronger Wi-Fi, better mattresses and pillows, tailored healthy breakfast options, and smart TVs with OTT platforms. These personalized touches have kept KHIL at the forefront of hospitality excellence.

Guest feedback is a cornerstone of KHIL’s continuous improvement. “We use a digital tool to gather feedback, which is reviewed daily to identify actionable insights,” Bhattacharya shares. By leveraging AI tools, KHIL gains valuable insights into guest sentiment, allowing for ongoing enhancements to the guest experience.

Kamat Hotels has long been a pioneer in eco-friendly practices. “We are committed to conserving resources, minimizing waste, and promoting recycling,” Bhattacharya elaborates. KHIL’s initiatives include rigorous maintenance schedules, renewable energy usage, rainwater harvesting, and greywater reuse, all of which are deeply embedded in their operations.

Looking ahead, Bhattacharya sees significant opportunities for expansion in tier 2 and 3 cities, as well as local gateway destinations. “Local entrepreneurs are developing hotel assets and seeking Indian brands for management,” he notes. KHIL’s expansion strategy is rooted in a thorough analysis of market dynamics and a focus on sustainable, mutually beneficial outcomes. Their transaction models range from asset-light management agreements to lease and revenue-sharing arrangements.

KHIL’s future objectives center on sustainability, synergy, quality, and loyalty. Bhattacharya is particularly excited about the upcoming project, Toyam by Orchid Hotels, a luxurious wellness destination. This venture joins a prestigious portfolio that includes The Orchid Hotels, Ira by Orchid Hotels, Lotus Eco Beach Resorts, Fort JadhavGadh, and Mahodadhi Palace.

What sets Orchid Hotels & Resorts apart, according to Bhattacharya, is a holistic approach that places people, the environment, and guests at its core. “Our commitment to these pillars enriches guest experiences and contributes to the well-being of our employees and the sustainability of our environment,” he states. Under Ayon Bhattacharya’s leadership, KHIL continues to shine as a beacon of excellence and sustainability in West India’s hospitality sector.

Rosetta Hospitality Launches Elements by Rosetta- Varca, Goa

Rosetta Hospitality announces the launch of Elements by Rosetta-Varca, its newest venture in South Goa. The hotel caters to the growing affordable luxury segment, offering a well-balanced experience combining comfort and high-end amenities. Elements by Rosetta will open in a two-phase rollout. Phase 1 features 74 meticulously designed rooms, while Phase 2 will introduce an additional 68 suites, bringing the total capacity to 142 rooms. Furthermore, Rosetta Hospitality plans to open Collins De La Mer, a three-level beachfront shack, along the serene shores of Varca. Each level will boast panoramic ocean views, creating a unique tropical escape.

At Elements by Rosetta, guests can indulge in various amenities designed for relaxation and enjoyment, including a swimming pool with a dedicated kids pool. Other amenities include a kids play area, a family activity center; Rosetta Engage, an all-day dining restaurant; Cucina Rosetta, Collins Bar-By the Pool, a gymnasium and a spa. The property features five room categories ranging from 400 to 600 sq. ft., some equipped with a bathtub and some with an outdoor jacuzzi. The property features versatile venues for any occasion: a grand ballroom of 4,000 sq. ft., a picturesque 5,000 sq. ft. outdoor lawn, and well-appointed board rooms for important meetings and conferences.

Rosetta Hospitality is renowned for its specialized regional delicacies, particularly since launching Ouzo by Fire in Indiranagar, Bengaluru. At Varca, they continue this tradition by bringing together the finest culinary offerings from around the world, providing a diverse menu available both in their restaurants and through in-room dining.

Club Rosetta stands as India's premier luxury hospitality club, offering an exclusive vacation ownership program. Members enjoy one week of holiday annually (four weekdays plus three weekends) for 10 or 20 years, secured with a refundable deposit. Through its exchange partner, the program provides access to a world of exclusivity, privilege, and unparalleled quality. Members can explore a diverse portfolio of the finest vacation properties and services worldwide, expanding their travel options to include 240 resorts across the globe.

Talking about the location, Errol Fernandes, the Chairman and Managing Director of Rosetta Hospitality said, “In our quest to establish ourselves as a leading hospitality brand within the leisure industry, we recognized Goa as the ideal location for our investment. Goa’s unique blend of pristine beaches, vibrant culture, and thriving tourism industry makes it an attractive market for both business and leisure. The hotel, a five-star property, serves a diverse clientele, including corporate groups, wedding parties, and leisure travelers, making it a perfect addition to our portfolio”

Commenting on the entry into the affordable luxury sector, Jai Sreedhar, Joint Managing Director of Rosetta Hospitality said In recent years, India’s affordable luxury market has seen remarkable growth. New-age travellers are looking for experiences that combine high-end amenities with accessible pricing. Elements by Rosetta is designed to meet these needs, offering unparalleled luxury and comfort in a stunning setting. We believe that our new property will resonate with travellers who value quality and sophistication without compromising on affordability

Five Heritage Properties Preserving India’s Rich Cultural Legacy

India's diverse culture and rich history come alive in its heritage properties. These unique destinations not only offer comfortable stays but also provide a glimpse into the cultural essence of their regions. Each property has its own story, style, and way of preserving local traditions, making them perfect for travelers who want to experience the heart and soul of different Indian states.

In this article, we’ll explore five heritage properties across India that do an exceptional job of maintaining and celebrating their cultural heritage. From royal palaces to scenic resorts, these places blend luxury with local flavor, offering a memorable way to connect with the past and present of their locations.

Mayfair Spring Valley Resort, Guwahati, Assam

Mayfair Spring Valley Resort in Guwahati is a peaceful escape that showcases the charm of Assamese culture. The resort features traditional bamboo cottages and décor inspired by local designs. Guests can enjoy folk music and dance performances, visit nearby tea gardens, and appreciate the natural beauty of the Northeast while staying in a comfortable and authentic setting.

Taj Falaknuma Palace, Hyderabad, Telangana

Taj Falaknuma Palace, perched on a hill overlooking Hyderabad, offers a look into the lavish lifestyle of the Nizams. This palace combines Indo-Saracenic architecture with luxurious interiors like Venetian chandeliers and marble staircases. Guests can enjoy royal dining and take guided tours to learn about the palace’s history and the cultural richness of Telangana.

Umaid Bhawan Palace, Jodhpur, Rajasthan

Umaid Bhawan Palace in Jodhpur is a grand example of Rajput architecture with Art Deco influences. Built in the 1920s, this palace also served as a drought relief project. It houses a museum of royal artifacts and offers a royal experience, allowing guests to immerse themselves in the rich history and traditions of Rajasthan

The Oberoi Grand, Kolkata, West Bengal

The Oberoi Grand in Kolkata, also known as the "Grand Dame of Chowringhee," reflects the city's colonial past. With its Victorian architecture and classic interiors, this hotel provides a nostalgic atmosphere reminiscent of the British Raj. Guests can explore Kolkata’s cultural heritage through the hotel’s historical ambiance and its location in the heart of the city.

The Earth Amritsar, Amritsar, Punjab

Located in the heart of Amritsar, the northwestern Indian state of Punjab and home to the famed Golden Temple, the holiest destination of the Sikh religion, The Earth Amritsar spans five acres and offers a selection of rooms in two unique buildings. Accommodations are spread across the hotel’s 130-year-old heritage building, once home to the Victoria Jubilee Hospital built to commemorate the 55th year of Queen Victoria’s reign, and a modern addition. This upscale hotel provides the perfect getaway for those looking to stay and explore this culturally rich destination.

Eight Continents Hotels and Resorts expands its portfolio with the addition of Kashi Anandam - Signature Collection by Eight Continents in Varanasi

Varanasi, June 2024 - Eight Continents Hotels and Resorts is thrilled to announce the addition of Kashi Anandam in Varanasi into their distinguished portfolio. Nestled on the serene banks of the Ganges River, this exquisite property offers a tranquil retreat for both business and leisure travellers, promising an unparalleled blend of modern luxury and traditional charm. With its strategic location, guests will enjoy easy access to the city's rich cultural heritage, historical landmarks, and vibrant market.

Kashi Anandam is more than just a hotel; it is a Spiritual and Wellness Vedic Village that harmoniously blends ancient Vedic traditions with contemporary wellness practices. This extraordinary sanctuary, set against the sacred backdrop of the Ganges, provides an ideal setting for spiritual growth and personal reflection. Guests will find themselves enveloped in a serene environment, complemented by lush gardens and the tranquil flow of the river, creating the perfect ambiance for rejuvenating the mind, body, and soul.

The property features luxurious rooms and suites, all with stunning views of the Ganges, ensuring a unique and memorable stay for all visitors. Kashi Anandam also boasts state-of-the-art meeting and event spaces, making it an ideal location for a variety of gatherings. Meals created at Kashi Anandam are inspired from local, organic ingredients ensure a nourishing and delightful dining experience.

Furthermore, guests have the opportunity to participate in traditional activities like pottery making and vegetable plucking. They can also enjoy outdoor games and wellness amenities such as a spa and yoga center, enriching their stay with authentic and enjoyable experiences.

"We are delighted to introduce Kashi Anandam to the world. This retreat embodies our commitment to providing exceptional experiences that nurture the spirit and enhance well-being," says Richa Adhia, Managing Director at Eight Continents Hotels & Resorts. "Kashi Anandam is not just a place to stay, but a journey towards enlightenment and relaxation. We invite guests to embark on this transformative journey and discover the profound peace and rejuvenation that awaits them."

She further added, “We extend our heartfelt congratulations to Mr. Udit Vasudeva, the Chief Managing Director of Kashi Anandam, for his exceptional leadership and vision in bringing this project to fruition. His dedication and commitment to excellence have been instrumental in the successful launch of this remarkable property.”

Founded in 2020 in the UK, Eight Continents is dedicated to becoming the fastest-growing hotel management chain. With a strong focus on expanding into India, the company aims to significantly increase its presence in the leisure, wildlife, and pilgrimage sectors

Goila Butter Chicken Hits 100 Kitchen Milestone

Welcomes New Era with Biryani By Kilo Partnership

Mumbai, June 2024 - Goila Butter Chicken (GBC), the renowned Indian culinary brand, is proud to celebrate its 8th anniversary with the exciting announcement of being acquired by Biryani By Kilo (BBK). Founded in 2016 by two college friends and chefs Saransh Goila and Vivek Sahani, Goila Butter Chicken has redefined the iconic butter chicken dish with its distinctive smoky flavor and rich taste, achieved through the addition of cashew nuts. Starting as a single outlet in Mumbai, Goila Butter Chicken has now blossomed into 100 outlets spanning over 40 cities, including an international presence in London. Goila Butter Chicken’s dedication to preserving traditional flavors while introducing innovative culinary techniques has made it a standout in the Indian food industry, redefining Indian cuisine in categories like curries, biryani, kebabs, rolls and more for delivery and takeaway.

Goila Butter Chicken has consistently set a high standard for innovation and quality in Indian cuisine. The brand’s unique approach has earned it a loyal customer base and numerous accolades, including a feature on MasterChef Australia, where it was hailed as "one of the best butter chicken in the world." This recognition on an international platform underscores the brand's commitment to culinary excellence and its ability to captivate a global audience.

The acquisition of Goila Butter Chicken by Biryani By Kilo, a brand synonymous with authentic Indian cuisine, brings together two giants of the Indian culinary world. Biryani By Kilo is renowned for its traditional biryanis, kebabs, kormas, and phirni, made with fresh, high-quality ingredients, ensuring an authentic and premium dining experience.

Mr. Vishal Jindal, founder of Biryani By Kilo, expressed his excitement: “We are thrilled to welcome Goila Butter Chicken into the Biryani By Kilo family. Goila Butter Chicken has set a high standard for innovation and quality in North Indian cuisine. Together, we aim to expand our culinary horizons and bring unparalleled Food experiences to our customers pan India.”

Saransh Goila, Co-Founder of Goila Butter Chicken, shared his enthusiasm: “This partnership is a testament to the hard work and passion of the entire Goila Butter Chicken team. We are excited to join forces with Biryani by Kilo and reach new heights. Our customers can look forward to new and exciting dishes as we celebrate our 8th anniversary and this new partnership.”

In the next two years, Goila Butter Chicken plans to expand its footprint to over 200 stores, continuing to serve the rich heritage of Indian flavors. To mark this momentous occasion, Goila Butter Chicken is launching an array of new dishes that blend tradition with innovation.

• Butter Chicken Pops - Imagine butter chicken stuffed inside fried chicken, crispy on the outside and oozy inside.

• Goila's Chicken Kebab - This is Goila's version of Galouti and the reason we don't call it Galouti is because these are made with chicken. They're super tender, well spiced and no you cannot stop at one.

• Amritsari Chole Kulche - After Chef Saransh's travel to Amritsar he picked up a few secrets to make that perfect Amritsari kulcha which holds its fort even when delivered.

• Soya Chaap Chatkara - Imagine a do pyaza gravy but served with pickled onions and lots of well charred soya chaap.

• Premium Thali - GBC's thali is premium enough to get you a mix of kebabs, butter paneer or chicken, dal, sabzi, gulab jamun, raita and more, all in one meal. This thali will meet all your foodie needs.

These new offerings promise to tantalize taste buds and provide a memorable dining experience for all.

About Saransh Goila

Saransh Goila is a prominent Indian chef, author, and culinary entrepreneur who has left an indelible mark on the culinary world with his innovative approach to Indian cuisine. Hailing from Pitampura in Delhi, Saransh's journey from a passionate home cook to a renowned celebrity chef is truly inspiring. He reinvented the traditional Butter Chicken recipe, infusing it with his own unique spin, which led to the creation of the now-famous "Goila Butter Chicken'' brand. His version of Butter Chicken gained immense popularity, earning him an invitation as a guest judge on MasterChef Australia in 2018, where contestants had to recreate his iconic dish.

The Fern Hotels & Resorts Announce Strategic Partnership with Cleartrip for Exclusive Influencer Marketing Campaign

Mumbai, June, 2024– The Fern Hotels & Resorts and Cleartrip are thrilled to announce a strategic partnership for a collaborative influencer marketing campaign. This co-branding initiative will bring together elite influencers and celebrities to create engaging and authentic content for their followers, showcasing the unparalleled travel experiences offered by both brands.

By combining The Fern Hotels & Resorts reputation for diverse and sustainable hospitality with Cleartrip's seamless travel solutions, the partnership aims to enhance the visibility of both brands among key audience segments, including eco-conscious millennials, premium travelers, and digital enthusiasts. Elite influencers participating in this campaign will have the opportunity to produce captivating content while experiencing exceptional services. The long-term nature and flexibility of the program allows influencers to choose their preferred dates for booking and visiting, simply by informing both brands in advance. As part of the program, Cleartrip will sponsor the flight tickets, while The Fern Hotels & Resorts will handle hotel transfers and accommodation, ensuring a seamless experience.

Mr. Deepak Kadam, General Manager – Marketing, The Fern Hotels & Resorts, expressed his enthusiasm for the partnership, stating, "This collaboration with Cleartrip offers influencers an unparalleled platform to grow their follower base while experiencing the best of travel and hospitality. The support from both brands ensures that influencers can focus on creating authentic and engaging content that resonates with their audiences."

Echoing the sentiment, Pratik Basu, Head, Supplier Relations, Hotel Category, Cleartrip added, "We are thrilled to partner with The Fern Hotels & Resorts in this unique initiative. By combining our expertise in travel facilitation with The Fern’s exceptional hospitality, we aim to offer influencers and celebrities a seamless and memorable experience that they can share with their followers."

The program will initially focus on 10 select leisure properties, gradually expanding to include 50 properties in Phase 2 and eventually covering all 100+ properties across India in Phase 3. This phased rollout ensures scalable growth and effective audience targeting, maximizing the impact of the campaign.

McDonald's India brings Minions to India in association with Illumination Universal Pictures

New Delhi, June, 2024:  Fans of the beloved Minions are in for a delicious treat as McDonald’s India – North & East in partnership with Universal Pictures is getting ready to welcome Minions to its restaurants. McDonald’s customers of all ages will witness an unforgettable experience with exciting menu items and meal options available in Minion-themed packaging. In addition, McDonald’s will transform select restaurants into Minion havens and will invite Minion’s mascot for fun-filled engagements with customers.

The New Minionised Meal Options will include:

Choco Caramel McFlurry – Delicious blend of creamy vanilla soft serve with rich chocolate and caramel swirls with Oreo topping.

Chicken McNuggets (4-pcs) launched at Rs. 99 Exclusive pack with 2 New Dips – Classic McNuggets just got better with the introduction of two new dipping sauces: the zesty Manchurian dip and the sweet yet spicy Sweet Chilli dip.

Mega Minion Surprise Meal (4-pcs) – A fun and delightful experience with our Veg and Chicken Surprise 4-course meal that promises to surprise and satisfy your taste buds. The meal includes a surprise burger of your choice, 1 Regular Fries, 1 regular Beverage & Pizza McPuff.

Happy Meal- Along with Happy Meals, customers will receive a special edition Despicable Me 4 book and Minion-themed headband. Happy Meal customers will get access to a variety of games and fun activities by scanning the QR code available on HM box.

Minions Theme Decoration at Select Restaurants:
To celebrate the Minions invasion, McDonald’s restaurants will undergo a quirky transformation with Minion-themed decor, creating a fun and immersive environment for all guests. Also, special appearances by Minion mascots will spread joy and photo opportunities for fans. 

Commenting on the launch, Rajeev Ranjan, Managing Director, McDonald’s India - North and East, said, “McDonald’s has always been a happy place for families, and we are always looking for new ways to create joyful and memorable experiences for our customers. We are incredibly excited to bring the world of the Minions to our customers. We eagerly wait to see broader smiles on the faces of our young guests and their families as they relish this limited-edition meals while engaging in the fun activities.”

Customers can experience the Minions celebrations until August 1, 2024, across all McDonald’s restaurants in North and East India. Join us at McDonald's for a Minion-filled adventure and be among the first to try our new Minion-themed products.

IHG Hotels & Resorts recognized as one of India’s Best Places to Work 2024

The company ranked 27th in the ‘Great Places to Work’ 2024 survey on Top Companies to Work for in India

June, 2024, New Delhi: IHG® Hotels & Resorts, one of the world’s leading hotel companies, has been named one of the Top Companies to Work for in India by Great Place to Work®, the global authority on Workplace Culture assessment. Renowned for its commitment to foster an engaging and fulfilling work environment, IHG Hotels & Resorts has secured its spot in India’s 100 Best Companies to Work For and ranked 27th amongst the nation's leading employers.

With over 2000 companies participating in this year's evaluation, IHG Hotels & Resorts’ win reaffirms the company’s unwavering commitment to foster an inclusive and supportive workplace culture, where all colleagues can thrive.

Sudeep Jain, Managing Director, South-West Asia, IHG Hotels & Resorts, commented on receiving the recognition, "We are thrilled to be once again recognized as one of India's Best Places to Work in 2024. This achievement underscores IHG's ongoing commitment to nurture a positive and engaging workplace culture, where our exceptional talent can learn, grow as well as feel included and recognized. These accolades inspire us, as a leading hospitality player in the region, to continue raising the bar and creating even more rewarding work cultures for our colleagues.

Jain added, "Our colleagues are at the heart of our success, and we extend our appreciation to each individual who has contributed in making IHG a great place to work.”

IHG’s success in India reflects its continuous commitment to investing in talent development and creating opportunities for professional growth. Initiatives such as the IHG Academy, a pioneering global collaboration between IHG and local education and community provider, play a pivotal role in assisting individuals in kickstarting their careers in hospitality.

Moreover, in recent years, the company has launched industry-leading programmes to help colleagues grow in their roles and develop personally and professionally, such as Journey to GM, which focuses on accelerating the development of high-potential talent to become General Managers and RISE, a mentoring initiative that empowers female talent within the company to realise their career ambitions.

The company also celebrates its colleagues great work through initiatives such as its annual ‘IHG Celebrate Service’ week, where employees are recognised for their commitment and dedication to deliver great guest experiences every single day.

The Great Place to Work rankings serve as a testament to organizational excellence and are calculated based on a meticulous assessment of workplace culture, alongside feedback from team members.

IHG® currently has 45 hotels operating across five brands in India, including Six Senses, InterContinental Hotels and Resorts®, Crowne Plaza®, Holiday Inn Resort® and Holiday Inn Express®, with a strong pipeline of 50 hotels due to open in the next 3-5 years.

The Kind Roastery & Brewroom Expands Its Footprint in Bengaluru with Second Outlet Offering Coffee, Community, and Kind Vibes

Bengaluru, June 2024– The Kind Roastery & Brewroom, Bengaluru's first experiential all-vegetarian roastery with vegan and gluten-free options, is thrilled to announce the opening of its second outlet in the city. Following the immense success of its first location in JP Nagar, The Kind is set to bring its unique brand of coffee, community, and kindness to a new neighborhood, offering a haven for coffee enthusiasts and food lovers alike.

At The Kind, coffee is an art form. They offer a diverse selection of manual brews and house blend espressos, meticulously crafted by skilled baristas who understand the intricacies of brewing the perfect cup. From Cold Brew Samplers showcasing a spectrum of flavor profiles to the refreshing Mango Kaffé Tonic, The Kind's coffee menu caters to every taste and occasion.

The Kind's menu goes beyond just coffee. They celebrate vegetarian dining with innovative and diverse dishes, all prepared using fresh, seasonal, and local produce. New additions to the menu include a hearty Korean Ramen Bowl bursting with umami flavors, gluten-free pizzas with unique toppings like the crispy kale pizza, and the Jackfruit Malabar Curry, a traditional South Indian dish showcasing the region's rich culinary heritage. Whether you're looking for a satisfying lunch, a light snack, or a decadent dessert, The Kind has something for you.

The heart of The Kind lies in its vibrant community. The founder, Pallavii Gupta, believes her cafe is a space where connections are forged, ideas are born, and friendships are shaped. "Our environment is meticulously crafted to evoke feelings of kindness and inspire creativity," says Pallavii. "We want The Kind to be a sanctuary, an escape from the everyday grind."

The new outlet boasts a visually striking and calming design conceived by Principal Architect Madhurima Kordale of The Local Studio, along with her team: Mohammed Farhan (Junior Architect), Yashaswini VS (Junior Architect), and Hridya Rajeev (Junior Architect). Floor-to-ceiling textured wall panels in neutral and earthy tones create a serene backdrop. The strategically placed Brew Bar, clad in vertical sandstone, grabs attention upon entry, showcasing coffee and delectable treats. Movable furniture allows for adaptable seating arrangements, while the private dining area transforms into a conference room with fluted glass and tech amenities. This design prioritizes a clutter-free, Zen-like atmosphere, ideal for a visually stimulating and relaxing escape.

The Kind's future is brimming with exciting possibilities. They are launching a new retail line featuring fun merchandise and home brewing tools, with exciting collaborations underway. Their vision is to become a pan-India brand by 2027, with plans for another two outlets in Bangalore by 2025.

The Kind Roastery & Brewroom invites you to experience their unique blend of coffee, community, and kindness. Visit their new outlet and discover your new favorite haven.

About The Kind Roastery & Brewroom:

The Kind Roastery & Brewroom is renowned for its dedication to crafting extraordinary coffee experiences paired with fine food offerings. With an emphasis on quality, innovation, and a warm ambiance, the cafe has garnered a loyal following of coffee connoisseurs and enthusiasts.

For More information:

Address:The Kind Roastery And Brew Room Bellandur

R4, The Bay, Ground Floor, building no 8A, Eco World Sarjapur, Marathalli outer ring road Bangalore - 560103

Holistic Wellness: Integrating Spa Treatments with Fitness Activities

Taking care of physical and mental health has never been more important than it is today. Regular self-care and physical activity have become important. While spa services and exercise are occasionally seen as distinct things, combining the two can result in a more comprehensive approach to general well-being. While many individuals look for various types of self-care, spa treatments are a particularly useful way to unwind and revitalise.

The Best Spa Treatments

When combined with a workout regimen, spa treatments can avoid injury and tiredness, reduce muscular pains, and enhance flexibility and psychological well-being. Here’s a look at some of them:

Saunas: Saunas and steam rooms are the focal points of the spa, and for good reason—heat and cold water experiences have become more popular globally as a means of wellness and renewal. Even a 30-minute session is reported to improve human metabolism, increase blood circulation, help release toxins through the skin, and encourage weight loss. As per the American Journal of Physiology, sauna bathing also helps in lowering the risk of heart disease.

Facial Massage: A fact that might not be known to most people is that the human face consists of 57 facial muscles. Just as the body needs to stay toned, so too does the face require exercise. This explains the recent resurgence of facial fitness, facial massage, and face gyms. It's interesting to note that the ancients were aware of this requirement and the key to ageing gracefully. Regular face massages were practised by people in cultures like Chinese, Japanese, and Ayurveda to maintain muscle tone, increase collagen, and firm the skin.

Aromatherapy: This particular type of massage therapy places a strong emphasis on using essential oils to treat certain conditions and encourage relaxation. The therapist will discuss the health concerns and suggest oils whose scents correspond to the body parts that need attention.

Hot Stone Massage: This massage technique combines the therapeutic effects of skilled hands with heating. Round, smooth stones are heated to around 130 degrees to provide the required warmth. The therapist then places the stones on various body parts, such as the stomach, feet, palms, face, and along the spine. The combination of centred heat treatments and massage improves an individual's ability to heal from injuries and relax.

Mud Wraps: The application of mud to the body, followed by covering it in a sheet, aids in feeling warm. While this warmth relaxes the body, the mud pulls out dirt and toxins from the skin. Thus, this treatment helps in detoxification and calming of the body.

Perks of spa treatments

Health and well-being are no longer disregarded, nor is knowledge of these matters taboo subject matter. Nowadays, most individuals have a doctor, go for regular tests, and research pertinent issues. However, to maintain overall health, people must incorporate spa treatments into their daily regimen. Here's a look at some benefits of these therapies that can be considered by people before integrating them into their fitness routine:

• Combining exercise with massage allows people to optimise the advantages of both techniques. Regular exercise lays a solid foundation for the body, while spa treatments enhance it by boosting muscle recovery and minimising post-workout discomfort.

• Massage treatments at regular intervals can help reduce tension and anxiety and increase mental clarity.

• Spa treatments can help with recovery after an injury. It improves blood circulation, which brings oxygen and nutrients to the wounded region, speeds up tissue healing, and lowers inflammation. Moreover, they also relieve pain and muscular stiffness caused by injuries, allowing people to recuperate more quickly and return to their workout routines sooner.

Whether it's adding the aforementioned therapies to a fitness programme or practising self-massage methods after a workout, the combination of fitness and spa treatments benefits both physical and mental health. Embracing this comprehensive approach enables people to attain overall well-being by nourishing their bodies and brains for a better and happier lifestyle.

Brief about the Author:

Yapu Koyu is a seasoned Spa Manager at The Sanctuary Spa, The Den, Bengaluru, bringing over a decade of experience from top-tier resorts and hotels. She excels in a wide range of treatments, including Swedish, Deep Tissue, Hot Stone, Aromatherapy, and Reflexology, as well as traditional Balinese, Thai, and Ayurvedic therapies.

Yapu is certified in Maldivian treatments, Basic Life Support with AED, and VOYA Face and Body modules, reflecting her dedication to professional growth. Her comprehensive expertise and commitment to guest satisfaction make her an asset to The Sanctuary Spa, ensuring a superior wellness experience for all guests.

Goa welcomes Courtyard by Marriott

The 91-room Courtyard by Marriott Goa Colva is a 40-minute drive from Dabolim Airport and just 15 minutes from Madgaon Junction Railway Station

Marking its debut in Goa, Courtyard by Marriott announced the opening of Courtyard by Marriott Goa Colva. Strategically located in one of the most popular parts of Goa, known for its white sand beaches, susegad lifestyle, and Indo-Portuguese architecture, this 91-room hotel embodies all things Goan. It offers a cosy retreat full of elevated comforts, inviting experiences, soulful local and international cuisine, and contemporary design.

“We are thrilled to introduce the exceptional hospitality and top-tier facilities of the Courtyard by Marriott brand to one of the most idyllic locations in India,” said Ranju Alex, Area Vice President South Asia, Marriott International. “Goa, especially the southern region, is a well-known paradise for vacationers with its white sand beaches, stunning sunsets, and relaxed ambience. The opening of Courtyard by Marriott Goa Colva marks Marriott International’s 10th property in Goa and further compliments our commitment to growth in the region, bringing a diversified portfolio for different types of travellers to this popular leisure destination.”

Courtyard by Marriott Goa Colva is a 40-minute drive from Dabolim Airport and just 15 minutes from Madgaon Junction Railway Station. The hotel benefits from its proximity to Colva Beach and stunning paddy field surroundings, offering guests easy access to the popular beach shacks, local restaurants, and quaint bars. Nature enthusiasts can explore nearby beaches such as Palolem, Agonda, and the bioluminescent Betalbatim Beach, or visit the breathtaking Dudhsagar Waterfalls. Guests can also enjoy the local markets, which reflect the local style and culture, and the eateries renowned for their culinary delights. A visit to the iconic Goa Chitra Museum, showcasing Goa’s traditional agrarian technology, antiques, and local history, is a must.

Guests can unwind in spacious, contemporary rooms, some featuring private balconies with lush panoramic views and indulgent bathtubs. Each room is equipped with high-speed internet access, a flat-screen TV, smart air conditioning, and a variety of modern amenities.

At Courtyard by Marriott Goa Colva, dining is a delightful blend of upscale elegance and casual comfort. One can enjoy local delights such as Chicken Cafreal and Goan Fish Curry at Colva Kitchen, the all-day dining restaurant serving international, Indian, and Asian cuisines. For guests on the move, O’Centro, the grab-and-go deli offers quick bites and refreshing beverages throughout the day, while guests keeping with the non-hurried Goan pace can enjoy a lazy afternoon by the poolside, sipping on curated cocktails and delectable bites at Solario, the poolside bar.

“Goa is one of the most popular hotspots in India, with a rich and nostalgic culture that reflects the charm of a bygone era. It is a matter of immense pride and pleasure for us to have the opportunity to weave in our acclaimed hospitality and services into the very fabric of this alluring state,” expressed Sameer Kapoor, Hotel Manager, Courtyard by Marriott Goa Colva. “Courtyard by Marriott Goa Colva embodies our commitment to provide a refined yet sober retreat for those eager to lose themselves in the lifestyle and culture of the region. This is the perfect choice for trailblazing travellers who wish to discover the charm of Goa. We are confident that the design and amenities of the hotel will provide a truly pleasurable experience and will be embraced by both residents and international visitors alike.”

“Sip into Summer: Chandon Presents the Perfect Pairing for Every Occasion”

As the sun radiates its warmth and the days stretch longer, there’s no finer companion to embrace the essence of summer than a refreshing glass of Chandon sparkling wine. Be it a crisp Brut, a delicate Rosé, or a fresh summer cocktail, Chandon is the perfect choice for a delightful daytime or an early evening drink, effortlessly enhancing your at-home celebrations. Whether you’re lounging by the poolside, hosting a vibrant brunch, or savoring a tranquil moment, Chandon’s crisp effervescence makes it the ideal choice.

Chandon's vibrant flavors are perfect for daytime sipping, making it a delightful companion for daily moments of joy. Gather around a table adorned with colorful summer blooms and glistening glassware and let the cool touch of Chandon envelop your senses. Each sip transports you to a realm of sheer indulgence and relaxation, allowing you to fully immerse yourself in the moment and savor the company of your loved ones, adding a touch of sparkle to the ordinary.

Delight your guests and host your at-home soirées with flair by serving these easy-to-make, refreshing bubbly cocktails. Tantalize their taste buds with a modern twist on the timeless elegance of sparkling wine. Embrace the joy of at-home celebrations and let the vibrant flavors of these curated Chandon cocktails transport you to a world of pure summer bliss!

Feels Like Summer Mimosa

Zesty & Fragrant

Chandon Brut, Orange, Sweet lime, Grapefruit, Basil

Description: Sipping on the Feels Like Summer Mimosa is like a cool breeze on a hot day, blending the crispness of Chandon Brut with citrus zest and basil freshness.

Chandon Sparkling Spritz

Tropical & Sunkissed

Chandon Brut, Pineapple, Mango, Kaffir Lime

Description: Perfectly crafted to beat the summer heat, the Chandon Sparkling Spritz is a tropical oasis in a glass.

 Chandon Sunshine Sangria

Very Berry-Delicious

Chandon Rosé, Belvedere Vodka, Cranberry, Orange Liqueur, Summer Berries

Description: Sip on summer bliss with the Chandon Sunshine Sangria, a refreshing medley of Chandon Rosé and sun-kissed berries, offering a cool reprive on scorching days.

Summer Lavender Twist

Floral & Fruity

Chandon Rosé, Pomegranate, Lavender

Description: Embrace summer’s tranquility with the Summer Lavender Twist, harmonizing Chandon Rosé with vibrant pomegranate and fragrant lavender for a refreshing escape from the heat.

Ohri’s Group Unveils Tansen

The restaurant is a blend of Mughal magnificence with North-Western Frontier culinary legacy

Hyderabad, Ohri's Group, with 5 decades of culinary legacy, tantalizing the tastebuds of food connoisseurs, announced the inauguration of Tansen, a realm where the grandeur of the Mughal era intertwines with the splendid culinary legacy of the North-Western Frontier. The restaurant draws its inspiration from the legendary musician Tansen, whose exceptional compositions and innovative spirit have captured the essence of an era and left an indelible mark on Indian Classical Music. Similar to how Tansen's music surpassed temporal and geographical limitations, the restaurant aims to honour his legacy and bring his spirit of creativity and refinement by curating an everlasting encounter that seamlessly blends tradition, ambience with utmost culinary brilliance.

Tansen, renowned for his musical prowess, transcended the boundaries of a mere musician. His exceptional talent encapsulated the very essence of a previous era. By paying homage to his remarkable legacy, the restaurant not only celebrates his artistic brilliance but also infuses his innovative and sophisticated spirit into our dining experience. Much like Tansen's enchanting melodies, the establishment has been meticulously crafted to create a harmonious ambience where each meal resonates like a melodious tune, every flavour similar to a musical note, and every moment a poetic expedition. At Tansen, guests are embraced by an environment that is both poetic and serene. The gentle flow of water adds a soothing rhythm to the air, while live Sufi singers serenade you with heartfelt melodies. The decor, adorned with shades of gold, reflects the majestic elegance of the Mughal courts. Inspired by the lyrical beauty of Urdu, our language and service embody the grace and charm of a bygone era.

Guests can indulge in a diverse array of dishes, including the Sundried Tomato & Smoke Cheese Kulcha and the robust Hyderabadi Marag—a spicy mutton soup infused with hazelnut and rose essence. The main course features specialities like the Green Chicken Curry, known for its tantalizing blend of chilli, coriander, and raw mango, and the historic Pathar-ka-Gosht, traditionally cooked on flat granite stones. Innovative creations like the Edamame & Green Peas Kebab, a fusion of Middle Eastern and Indian flavours, and the Pepper Fish, marinated to perfection with a peppery twist and served with applewood smoked pineapple chutney, add to the allure.

Mr. Amar Ohri, Owner of Ohri’s Group, stated, “At Tansen, we immerse you in a world where the opulence of the Mughal era meets the rich culinary heritage of the North-Western Frontier. We draw our inspiration from the legendary musician Tansen. Here, the rich culinary traditions of the Mughal era blend seamlessly with contemporary dining, resulting in a celebration of flavours that embody history, creativity, and the pure pleasure of gastronomy. Tansen represents a fusion of tradition and innovation, creating a mosaic of tastes that excite the palate and leave a lasting impression on all who dine with us. We hope to continue to serve our guests with great experiences and smiling faces.”

Mr. Anuj Wadhawan, Consultant Chef, added, “Tansen takes immense pride in celebrating the diverse flavours and culinary heritage of the North Western Frontier, reimagining them with creativity and flair. Each dish we serve is a masterpiece, blending top-quality ingredients with spices that carry stories of the past and uphold tradition. Our menu embodies the essence of Mughal-inspired design, offering guests a chance to savour beautifully crafted kebabs, aromatic biryanis, and more. Dining with us is not just a meal, but an opportunity to create lasting memories through exceptional food and a captivating ambience. We welcome you to embark on a culinary journey with us, experiencing grandeur and timeless customs”.

Tansen offers more than just delicious food; it invites patrons into a refined and inviting atmosphere. Whether one is seeking a romantic night out or a joyous gathering, Tansen guarantees an experience that seamlessly blends tradition and excellence.

Vistara named ‘Best Airline in India & South Asia’ for the fourth time at the 2024 World Airline Awards by Skytrax

Ranked 16th Best Airline globally for the second year in a row

Best Airline Staff Service in India & South Asia for the sixth consecutive year

Gurugram, June 2024: Vistara, India’s finest full-service carrier and a joint venture between Tata Sons and Singapore Airlines, brings home top honours by winning ‘Best Airline in India & South Asia’ award for the fourth consecutive year and ‘Best Airline Staff Service in India & South Asia’ award for the sixth time in a row at the coveted 2024 World Airline Awards by Skytrax. Vistara was also recognised for ‘Best Cabin Crew in India & South Asia’ for the fourth time in a row and ‘Best Business Class Airline in India & South Asia’ for the third successive year. Furthermore, the airline maintained its ranking as the 16th best airline globally, making Vistara the only Indian carrier to feature in the list of World’s Top 20 Airlines for the third time now.

Vistara also won other accolades including ‘Best Business Class Onboard Catering in India & South Asia,’ ‘Best Economy Class in India & South Asia,’ ‘Best Economy Class Onboard Catering in India & South Asia’ and ‘Cleanest Airline in India & South Asia.’ The airline maintained the 8th position amongst the ‘Best Airlines in Asia 2024’.

Over the last nine years, the airline has been setting new standards in operational excellence and service delivery with a customer-centric approach, which has earned it global admiration and recognition. Vistara was voted for by travellers globally (from over 100 nationalities), as the World Airline Awards are based on the largest airline passenger satisfaction survey with 21.42 million eligible entries for the period between September 2023 to May 2024.

Vinod Kannan, Chief Executive Officer, Vistara said, "This achievement is a heart-warming moment for all of us at Vistara, one that befittingly recognises and celebrates our collective accomplishments over the last nine years. Being awarded as the Best Airline in India and South Asia yet again and Best Airline Staff Service in India and South Asia for the sixth time, among other accolades, underpins our relentless pursuit of excellence that has made Vistara win over the hearts of millions of customers globally. The fact that we continue to remain the 16th best airline in the world, speaks volumes about our commitment to consistently offer a world-class experience to our customers. On behalf of the entire team at Vistara, I would like to thank Skytrax for these distinguished honours that recognise the exceptional efforts and perseverance of the entire team, especially those on the frontline."

Congratulating Vistara and commenting on the awards, Edward Plaisted, CEO of Skytrax said, “We congratulate Vistara on the fantastic achievement of winning these awards which demonstrates how much of a customer favourite the airline has become. This is the sixth consecutive year that Vistara has scooped these top awards, and the management and staff should all be very proud of these achievements.”

Vistara, India's highest-rated airline across numerous industry forums, has also received several 'Best Airline' awards. In just over nine years since commencing operations, Vistara has significantly elevated operational and service standards in the Indian aviation industry.