Exclusive Interview | Manoj Kumar Tiwari, General Manager, Regency Holidays
/“Each experience is designed to provide adventure without compromising on the elements of luxury that our clientele expects. Our goal is to strike the perfect balance between thrill and elegance, ensuring that our clients not only feel secure but also pampered.”
Can you tell us about your background and what inspired you to pursue a career in the travel industry? Can you walk us through your career progression in the hospitality industry?
My passion for travel has been with me since childhood. I was always fascinated by the idea of exploring new cultures, landscapes, and the transformative power of travel. Early in my career, I realized that travel was about much more than just visiting places—it’s about creating meaningful, lasting memories for people. Over the years, I have worked in different sectors of the travel and hospitality industry, which has shaped my understanding of the varied expectations of clients. My career began in airline operations, which gave me invaluable insight into the logistics of travel, and gradually evolved to management roles in luxury travel and destination services. Each step of my journey has reinforced my belief in the power of bespoke, highly personalized travel experiences.
Today, at Regency Holidays, I bring that passion and experience to the table, with the goal of continuously raising the bar for luxury travel in the GCC region.
What key roles or experiences have shaped your path to your current position at Regency Holidays?
Several key roles have contributed to my development as a leader in the travel industry. Early on, I worked with global airlines, where I honed my skills in operations, customer service, and crisis management. Transitioning into luxury travel management gave me the opportunity to better understand high-end customer expectations and design experiences that go beyond the ordinary.
My role with Regency Holidays has been especially enriching, as it allows me to integrate all of these experiences. I manage a team dedicated to curating customized, seamless travel solutions, with a focus on innovation, excellence, and customer satisfaction. Every position I’ve held has taught me the importance of attention to detail, a client-first mindset, and the need to adapt to evolving market demands.
How significant is India as a source market for Regency Holidays, and what factors contribute to its prioritization in your business strategy?
India is a crucial source market for us. The proximity between Qatar and India, coupled with the strong cultural ties, makes India one of our top markets. We’ve observed an increasing demand from Indian travelers, particularly in the luxury and experiential travel segments. Qatar’s direct connectivity with major Indian cities through Qatar Airways and other carriers plays a significant role in making travel convenient for Indian tourists. Additionally, the shared love for cultural exploration, along with Qatar’s luxurious offerings, desert safaris, and Islamic heritage, resonates strongly with Indian travelers.
At Regency Holidays, we tailor our offerings to meet the expectations of this growing demographic by focusing on curated experiences that cater to both leisure and MICE (Meetings, Incentives, Conferences, Exhibitions) travel. Indian tourists, whether families or corporate groups, are seeking exclusive and immersive experiences, and our goal is to meet those expectations while offering seamless travel solutions.
With the unique offerings of Regency Holidays, such as desert safaris and helicopter tours, how do you maintain high standards of quality and safety while ensuring a luxurious experience for customers?
Maintaining the highest standards of quality and safety is non-negotiable for us. We have a rigorous process of vetting and selecting our partners—whether it’s for desert safaris, helicopter tours, or any other adventure offerings. All our providers comply with strict safety protocols, and we ensure that their equipment and services are regularly audited to meet international standards. At the same time, luxury is embedded in the entire experience. From the moment our clients are picked up to the end of their journey, we focus on comfort, exclusivity, and attention to detail.
Each experience is designed to provide adventure without compromising on the elements of luxury that our clientele expects. Our goal is to strike the perfect balance between thrill and elegance, ensuring that our clients not only feel secure but also pampered.
How do you tailor your offerings to meet the needs of these specific segments?
We understand that each traveler is unique, and this is where personalization becomes key. Whether we’re catering to family travelers, corporate groups, or solo adventurers, our approach is always to tailor-make experiences that align with their preferences. For instance, for family vacations, we focus on creating a mix of cultural exploration and child-friendly activities. For MICE travelers, our focus is on organizing seamless logistics, luxury accommodations, and immersive corporate events.
Understanding the needs of each segment allows us to craft itineraries that are rich in both experience and comfort. Our team is constantly innovating to ensure that our offerings remain relevant and exciting, keeping up with the ever-evolving demands of modern travelers.
Can you describe the recent developments in Qatar's travel industry and highlight any emerging trends?
Qatar’s travel industry has been on an upward trajectory, especially after the global exposure garnered from hosting the FIFA World Cup. This event showcased Qatar as a destination that seamlessly blends modern luxury with rich cultural heritage. One of the key trends we’re seeing is an increasing demand for experiential travel—people are no longer satisfied with just seeing a place; they want to immerse themselves in the culture, cuisine, and traditions. Wellness tourism is also gaining traction, with many travelers seeking retreats that combine luxury with rejuvenation.
Moreover, sustainable tourism is becoming a priority, with more tourists conscious of minimizing their ecological footprint. At Regency Holidays, we are constantly updating our offerings to cater to these emerging trends, ensuring we remain at the forefront of luxury travel.
How is Regency Holidays positioning itself to meet these changing travel demands?
At Regency Holidays, we take pride in being proactive, not reactive, to market changes. We are continually enhancing our portfolio of services to ensure we meet the evolving expectations of today’s travelers. For instance, we are focusing more on immersive, luxury experiences that combine the best of Qatar’s cultural and natural assets with world-class hospitality.
We are also expanding our digital platforms to offer seamless booking experiences, making it easier for travelers to curate their own trips. Sustainability is another key focus, and we’re working closely with partners to ensure that our offerings promote eco-conscious travel. Ultimately, our mission is to provide personalized, memorable experiences that cater to the sophisticated traveler who seeks both luxury and authenticity.
