Abdeali Zoomkawala appointed as Director of Operations at The Khyber Himalayan Resort & Spa, Gulmarg

Gulmarg/New Delhi, November 2024;Abdeali Zoomkawala comes to  The Khyber, Gulmarg with more than two decades of work experience in the hospitality industry. “We are happy to welcome Abdeali on board The Khyber as he brings with him a solid and varied experience in the hospitality industry. With The Khyber completing twelve years this year, his contribution to taking it to greater heights is eagerly anticipated,” says Vinit Chhabra, General Manager, The Khyber Himalayan Resort & Spa, Gulmarg.

Abdeali honed his professional skills whilst working with renowned brands such as The Taj Mahal Palace & Tower, Mumbai, The Trident Mumbai, The Leela Palace Bangalore, The Ritz Carlton Bangalore, Trident Hyderabad, The Leela Ambience Convention Hotel Delhi, Oakwood Premier Prestige Bangalore, Bookmark, Manali (Justa Hotels & Resorts) and most recently with IF.BE Ice Factory Ballard Estate — a 140 year old ice factory that is now A place for the creative—A place for the community in the heart of Mumbai.

Abdeali has extensive experience in hotel management, pre-opening operations, and strategic leadership roles. Proven track record of achieving operational excellence, maximizing revenue and fostering guest satisfaction.

An alumnus of IIHM Aurangabad and Huddersfield University, Yorkshire, Abdeali holds a  BA in Hotel/ Motel Administration and Management. He further enhanced his skills by enrolling in various training programmes including on Positive & Effective Communication, Certificate of Recognition for Sales & Service Foundations Training, Sales Advantage Training by Dale Carnegie, "Magic of Fish" training by Interactive Skills, a course of ISABS (International Society for Applied Behavioural Sciences), Programme on Team Synergy conducted by Academy of Human Excellence and Certification in Butler Training Programme from the Ivor Spencer School of Butlers, United Kingdom.

Speaking on his appointment, Abdeali Zoomkawala, said, “I look forward to working with the talented team at The Khyber, India’s only luxury ski Resort. As a team we will strive to keep the flag flying high with world-class services, while continuously innovating to exceed the expectations of our guests. I hope to curate bespoke experiences, enhancing the property's brand identity.”

Proficient in English, Hindi, Marathi, Gujarati, Arabic (reading only) Abdeali is an avid and voracious reader and sports enthusiast.

JW Marriott Goa announces the appointment of Annam Lubana as Director of Operations.

Bringing in over a decade of experience in the hospitality sector, JW Marriott Goa announces the appointment of Annam Lubana as Director of Operations.

With extensive experience in luxury hotels, Annam began her career in the rooms division, where her strong leadership skills with a strategic guest focused disposition stood out. This propelled her ascent to the position of Director of Operations, rapidly advancing through roles at renowned properties such as JW Marriott Pune, JW Marriott Mumbai Sahar and The Oberoi Group of Hotels. Recognized for her inspiring leadership, Annam consistently garners the respect and admiration of colleagues and stakeholders.

Annam has been pivotal in driving guest satisfaction, boosting loyalty program performance, and optimizing department profitability. Her commitment to excellence is highlighted by her wins as a Digital Guest Experiences Trailblazer, representing the Asia Pacific region and her recognition as the Operations Leader of the Year in 2023. At JW Marriott Goa, she will oversee key operations departments, including Food & Beverage, Culinary, Front Office, Housekeeping and Spa, with a focus on delivering the brand’s hallmark of exceptional service. She has been with Marriott International for the last several years and has a strong foundation and understanding of the JW Marriott brand.

Annam will focus on the revenue and reputation of JW Marriott Goa, helming a dynamic operational team and leading them to create exceptional moments for each guest. She will strategize with the team to achieve high guest satisfaction scores, drive Brand Standard audit performance, enhance and maximize operational profitability and productivity.

Armed with a Post-Graduate Diploma from the prestigious Oberoi Centre of Learning & Development and a degree in Hospitality and Hotel Administration from Institute of Hotel Management, Mumbai, she is the proud winner of the T.R Oberoi Gold Medal in Academic Excellence as a Guest Services Management Associate. At JW Marriott Goa she will aim to work towards efficiency and consumer satiation.

Annam is passionate about visiting new destinations to explore diverse cultures and experience renowned dining Venues and Bars. She enjoys a spot of reading in her spare time and is an ardent animal lover.

Sheraton Grand Chennai Resort & Spa welcomes new Director of Operations

Deewan Singh Dhami, as the new Director of Operations, will oversee multiple operational departments, enhance guest experiences, and streamline efficiency across the property

Sheraton Grand Chennai Resort & Spa appointed Deewan Singh Dhami as the new Director of Operations. Deewan began his illustrious career 17 years ago at the Hyatt Regency Delhi, where he quickly rose through the ranks, showcasing his exceptional leadership skills and dedication to guest satisfaction. Starting as a Guest Service Associate, he climbed the ladder to become Assistant Director of Food & Beverage, demonstrating his prowess in various aspects of hotel operations. He has handled the opening and flourishing of China Kitchen restaurant, Oval Mansion Banquet Hall, House A, and Syrah, a Mediterranean restaurant at the Hyatt.

Most recently, Deewan served as the Director of Food & Beverage at The Westin, Gurugram, further honing his skills within the Marriott International family. His diverse experience spans food and beverage management, event coordination, and overall operational excellence.

In his new role at Sheraton Grand Chennai Resort & Spa, Dhami will oversee multiple operational departments, leveraging his extensive background to enhance guest experiences and streamline efficiency across the property.

Saptarshi Biswas, General Manager of Sheraton Grand Chennai Resort & Spa, Mahabalipuram, expressed enthusiasm about the new addition to the team: “We are excited to welcome Deewan Singh Dhami to our Sheraton family. His impressive track record and comprehensive understanding of luxury hospitality align perfectly with our commitment to excellence. Given his extensive experience in operations, we are confident that Deewan will play a crucial role in further elevating our guest experiences and driving operational procedures.”

JW Marriott Mumbai Juhu Announces the Promotion of Deep Vahi to Director of Operations

Mumbai, August 2024 – JW Marriott Mumbai Juhu announces the promotion of Deep Vahi to Director of Operations. With an illustrious career experience spanning 18 years, Deep has advanced progressively through responsible positions at Marriott International in the past decade. Deep's professional journey has now come full circle, beginning in F&B operations, advancing through Sales, and eventually transitioning into Sales & Marketing before stepping into his role as Director of Operations.

Deep’s tenure in Marriott International has been marked by significant achievements. Under his guidance, JW Marriott Mumbai Juhu has not only enhanced its market presence by winning the  highest RevPar award for APEC by Marriott International but has also been acknowledged as one of the Best Hotels in India by Conde Nast Traveler Readers Choice Awards 2022.

As Director of Sales & Marketing, Deep excelled in redefining the hotel’s market position. His contributions earned him prestigious awards, including Sales & Marketing Leader of the Year, APEC – Luxury by Marriott International and Salesperson of the Year – Luxury to Upper Upscale 2022 by Hotelier India.

In his new role, Deep will apply his expertise to drive operational excellence, enhance guest experiences, and uphold the high standards synonymous with JW Marriott Mumbai Juhu.

Nikita Ramchandani, General Manager of JW Marriott Mumbai Juhu, commented, “We are excited to see Deep take on this crucial role. His passion and strategic vision are perfect for leading our operations to new heights.”

Deep’s promotion reflects JW Marriott Mumbai Juhu’s commitment to talent development and excellence in hospitality.

About JW Marriott Hotels & Resorts 

JW Marriott is part of Marriott International’s luxury portfolio of brands and consists of beautiful properties and distinctive resort locations around the world. Inspired by the principles of mindfulness, JW Marriott is a haven designed to allow guests to focus on feeling whole – present in mind, nourished in body, and revitalized in spirit – through programs and offerings that encourage them to come together and experience every moment to the fullest. Today there are more than 100 JW Marriott hotels in over 30 countries and territories worldwide that cater to sophisticated, mindful travelers who come seeking experiences that help them be fully present, foster meaningful connections and feed the soul. Visit JW Marriott online, and on Instagram and Facebook. JW Marriott is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition

Sofitel Mumbai BKC Appoints Jasvir Belwal as Director of Operations

Sofitel Mumbai BKC, the elegant luxury hotel in Mumbai’s Bandra Kurla Complex, is pleased to welcome Jasvir Belwal as the hotel’s new Director of Operations.

Jasvir was most recently Director of Rooms at The Ritz-Carlton Bengaluru, a role he held for two years. Here, he was responsible for maximizing room sales and revenue through appropriate yield management, upselling, and inventory management initiatives; planning and implementing effective training programs for all Front Office employees, empowering them to provide excellent customer service within the brand guidelines; maximizing employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as guest expectations; and preparing the Annual Business Plan for the Rooms Division and the monthly reforecast.

Prior to this role, Jasvir was the Director of Rooms at the Marriott Weligama Bay Resort & Spa, and also held several other key roles across Marriott and Hyatt properties in India and Sri Lanka. Jasvir holds a Bachelor’s Degree in Hotel & Hospitality Management from the Institute of Hotel Management, Hyderabad (2005).

In his new role as Director of Operations at Sofitel Mumbai BKC, Jasvir will leverage his 19+ years of experience at some of the country’s finest luxury, business, and leisure hotels to achieve significant results in employee and guest satisfaction, guest room profitability, and operations and facility management. His key areas of expertise include budgeting, forecasting, and Rev Max processes; inspiring teams through mentoring, training, and development; and quickly adapting to continually evolving trends.

Jasvir states, “As the Director of Operations of Sofitel Mumbai BKC, I envision our hotel’s future marked by an unwavering commitment to excellence and innovation. My aspiration is to craft a sanctuary where the elegance of luxury converges seamlessly with cutting-edge technology. Our aim is to provide intuitive and seamless services tailored to the needs of our guests, ensuring a stay that is both experiential and luxurious. Guest satisfaction, the cornerstone of our ethos, will fuel our efforts to exceed expectations, fostering unwavering loyalty and ensuring that every departure is met with a heartfelt desire to return.”

In his free time, Jasvir enjoys sketching, cooking, and is a movie buff.

Cygnett Hotels & Resorts welcomes Deba Prasad as new Director of Operations

Cygnett Hotels & Resorts has announced the appointment of Mr. Deba Prasad as the new Director of Operations. Mr. Prasad, a distinguished alumnus of IHM Pusa with a Bachelor of Commerce (Hons) and an MBA from UBI, Belgium, brings a robust 27-year track record in hospitality management.

Having held key positions with prominent global hotel groups such as Oberoi, Taj, Jaypee, Starwood, Lalit, Best Western, Sterling, Wyndham, and MGM, Mr Prasad has demonstrated his proficiency across various aspects of hotel operations both in India and internationally.

“We are excited to welcome Deba Prasad to our team. His extensive experience and innovative leadership are invaluable as we continue to grow and enhance our offerings. Deba’s vision for operational excellence aligns with our commitment to providing guests with exceptional service and a memorable hospitality experience,” said Sarbendra Sarkar, Founder of Cygnett Hotels & Resorts.

An accomplished professional in setting service standards and operational policies, Mr. Prasad possesses a strong commercial acumen with a proven track record in facilities management, cost control, and optimizing top-line and bottom-line performance.

Novotel Goa Candolim Brings On-board Industry Veteran Dibendu Kumar Khan as Director of Operations

April 2024, National: Novotel Goa Candolim proudly announces the appointment of Dibendu Kumar Khan as Director of Operations. Dibendu is an accomplished hospitality professional with a career spanning over 20+ years and a rich background in team management, room operations, customer service and curating bespoke guest experiences. His proven track record of successes across the years will continue to drive exceptional and innovative hospitality solutions at Novotel Goa Candolim, further strengthening his reputation as an industry leader.

In his new capacity as Director of Operations, Dibendu will oversee the day-to-day operations of Novotel Goa Candolim, ensuring seamless execution of services and maintaining the hotel’s commitment towards providing exceptional guest experiences. He has previously held pivotal roles at Novotel Visakhapatnam Varun Beach, The Leela Goa, Taj Greencove Resort Kerala and Ananda in the Himalayas. Dibendu holds a Bachelor of Hotel Management degree. 

Commenting on the announcement, Ranju Singh, Complex General Manager, Novotel Goa Candolim said, “Dibendu is a force to reckon with in the hospitality industry and we are thrilled to welcome him in the team. His expertise in guest experiences and wealth of knowledge is surely going to elevate our name notches higher. We are excited and are  looking forward to a long innings together.”

Upon his appointment, Mr. Dibendu Kumar Khan expressed his enthusiasm, “It feels great to be back to Goa and a lot more excitement as I join hands with a brand that I have followed for a while. I look forward to working with my new team at Novotel Goa Candolim and offering our guests, our lifeline, an experience of a lifetime. The hospitality sector is shaping up beautifully in Goa, with new and unique experiences and opportunities, giving us an impetus to be our innovative best.”  

When not busy with the daily hustle bustle, Dibendu likes to unwind with reading, travelling along with discovering and savouring Goan food and culture. 

Novotel Goa Candolim Brings On-board Industry Veteran Dibendu Kumar Khan as Director of Operations

Novotel Goa Candolim proudly announces the appointment of Dibendu Kumar Khan as Director of Operations. Dibendu is an accomplished hospitality professional with a career spanning over 20+ years and a rich background in team management, room operations, customer service and curating bespoke guest experiences. His proven track record of successes across the years will continue to drive exceptional and innovative hospitality solutions at Novotel Goa Candolim, further strengthening his reputation as an industry leader.

In his new capacity as Director of Operations, Dibendu will oversee the day-to-day operations of Novotel Goa Candolim, ensuring seamless execution of services and maintaining the hotel’s commitment towards providing exceptional guest experiences. He has previously held pivotal roles at Novotel Visakhapatnam Varun Beach, The Leela Goa, Taj Greencove Resort Kerala and Ananda in the Himalayas. Dibendu holds a Bachelor of Hotel Management degree. 

Commenting on the announcement, Ranju Singh, Complex General Manager, Novotel Goa Candolim said, “Dibendu is a force to reckon with in the hospitality industry and we are thrilled to welcome him in the team. His expertise in guest experiences and wealth of knowledge is surely going to elevate our name notches higher. We are excited and are looking forward to a long innings together.”

Upon his appointment, Mr. Dibendu Kumar Khan expressed his enthusiasm, “It feels great to be back to Goa and a lot more excitement as I join hands with a brand that I have followed for a while. I look forward to working with my new team at Novotel Goa Candolim and offering our guests, our lifeline, an experience of a lifetime. The hospitality sector is shaping up beautifully in Goa, with new and unique experiences and opportunities, giving us an impetus to be our innovative best.”  

When not busy with the daily hustle bustle, Dibendu likes to unwind with reading, travelling along with discovering and savouring Goan food and culture. 

JW Marriott Bengaluru Prestige Golfshire Resort and Spa elevated Dushyant Singh as the Director of Operations

Bengaluru, JW Marriott Bengaluru Prestige Golfshire Resort & Spa proudly elevates Dushyant Singh as the Director of Operations. With a rich background spanning over 20 years in luxury hospitality with Marriott International across Asia and the Middle East, Dushyant brings a wealth of experience and expertise to his new role.

In his capacity as Director of Operations, Dushyant will be responsible for developing strategies aimed at enhancing operational efficiency, coordinating staff development initiatives, and fostering productive working environment within the luxury leisure destination JW Marriott Bengaluru Prestige Golfshire Resort & Spa.

Prior to elevating his current role, Dushyant served as the Executive Assistant Manager – Food and Beverage at the property, where he demonstrated remarkable leadership and contributed significantly to the success of the property. His journey with Marriott International has seen him excel at renowned properties such as the Batam Marriott Hotel, Indonesia, Doha Marriott Hotel, Qatar, JW Marriott Hotel Dubai, JW Marriott Hotel South Beach Singapore, and The Ritz-Carlton Hotel, Qatar, among others.

Ronan Fearon, General Manager of JW Marriott Bengaluru Prestige Golfshire Resort & Spa, expressed his delight at Dushyant's appointment, stating, “We are delighted to announce this well-deserved promotion of Dushyant Singh to the key position of Director of Operations within our leadership team. Dushyant's extensive experience and remarkable achievements within Marriott International makes him an invaluable addition to our resort. His strategic foresight and unwavering dedication to excellence assure us that he will be instrumental in propelling our operational success and ensuring unparalleled guest satisfaction.”

Dushyant's academic background includes a Bachelor’s degree in Hotel Management from the prestigious Institute of Hotel Management Catering Technology and Applied Nutrition, Goa. Beyond his professional pursuits, Dushyant is known as a sports and travel enthusiast, with a particular passion for cricket and basketball. He cherishes spending quality time with his family, embodying the values of work-life balance that resonate deeply within the Marriott culture.

Dushyant's promotion reflects JW Marriott Bengaluru Prestige Golfshire Resort & Spa's continued dedication to nurturing talent and delivering unparalleled hospitality experiences to its guests.

Ramandeep Singh Kapur is the new Director of Operations at Conrad Pune

Conrad Pune, the flagship luxury hotel for Hilton Worldwide, welcomes Ramandeep Singh Kapur as the new Director of Operations.

Conrad Pune, the flagship luxury hotel for Hilton Worldwide, welcomes Ramandeep Singh Kapur as the new Director of Operations. With an illustrious 16-year career in luxury hospitality, Ramandeep brings a wealth of experience and expertise to his new role.

Ramandeep Singh Kapur is a seasoned professional with a distinguished career that includes pivotal roles at prestigious establishments such as Hyatt Hotels, Marriott International, DLF Super Luxury real estate developer, and the Oberoi Group. His extensive expertise spans leading teams in world-class business hotels, luxury real estate, and resort properties.

His most recent success was as the Operations Manager at Plaza Premium Lounge, Heathrow Airport, London, since January 2023. In this capacity, he demonstrated his ability to oversee operations in a high-paced international airport environment, ensuring top-tier services. Before that, Ramandeep served as the Director of Operations at Hyatt, Andaz, Delhi, from January 2022 to November 2022, where he played a pivotal role in shaping business strategies, driving revenue, and managing various phases of hotel operations in a competitive market.

Commenting on the appointment, Abhishek Sahai, General Manager, Conrad Pune said, “We’re excited to have Ramandeep Singh Kapur join us as the Director of Operations. Given his pivotal contributions to shaping business strategies, driving revenue, and adeptly adapting to changing market conditions, there’s no doubt he’s going to bring a lot to the table. With his leadership, we’re eager to uphold our commitment to delivering unforgettable customer experiences for all our guests.”

Indore Marriott Hotel Appoints Nilesh Jain as Director of Operations

National, November 2023: Indore Marriott Hotel is delighted to announce the appointment of Mr. Nilesh Jain as its new Director of Operations. With an impressive career spanning 18 years in the Food & Beverages department, Jain's journey in the hospitality industry is characterized by unwavering dedication and outstanding performance.

Jain's career in the hospitality field began at Taj Lake Palace, Udaipur, where he initially worked as an Assistant. Over the course of his professional journey, he has held positions with several prestigious hospitality brands, including The Oberoi Vanyavilas, International exposer with the cruise line, The Leela Palace Udaipur, The Oberoi Rajvilas, Trident Jaipur, Trident Hyderabad, The Oberoi Cecil and Sheraton Grand Bangalore. Before taking on his current role, he served as the Director of Food and Beverage at Intercontinental Jaipur.

As the Director of Operations at Indore Marriott Hotel, Nilesh Jain will be responsible for overseeing and optimizing the day-to-day functions of the hotel. His role entails ensuring the highest standards of guest satisfaction, managing operational efficiency, and fostering a culture of excellence in hospitality services. 

In addition to his notable professional accomplishments, Mr. Jain is recognized for his passion for exploration, travel, and a deep appreciation for reading. His well-rounded interests and commitment to excellence are sure to elevate the guest experience at Indore Marriott Hotel.

Vedagiri Rajaram, Director of Operations, JW Marriott Kolkata – Marriott International

JW Marriott Kolkata is pleased to announce the appointment of Vedagiri Rajaram as their new Director of Operations. An accomplished hotel industry veteran with more than 15 years of experience, Vedagiri has a proven track record in overseeing bustling food and beverage operations, demonstrating formidable analytical acumen, consistently attaining exceptional guest satisfaction scores, and spearheading revenue generation and optimization initiatives.

Vedagiri possesses a diverse skill set that includes creating financial budgets by closely scrutinizing historical data and projecting future budgets, thus contributing to the financial stability of the organization. He prides himself on enhancing the department and organization's reputation by accepting ownership of new and challenging tasks, always exploring opportunities to add value to his accomplishments.

A dynamic professional, Vedagiri started his career by working with Hotel Royal Orchid, Bangalore as a Management Trainee and his past roles included leading hotel brands such as Taj Hotels, Resorts and Palaces, Hyderabad, The Leela Palace, Udaipur, Oberoi Hotels & Resorts, Mumbai, Sheraton Grand Bengaluru Whitefield Hotel.

This highly motivated and versatile Operations leader has enjoyed an exponential career growth with top tier hospitality brands since completing his graduation in Bachelors in Hotel Management from Christ College, Bangalore.

Vedagiri finds immense joy in dedicating his leisure hours to photography, indulging in

the exploration of new destinations during his travels.The individual loves to travel on

his Honda CBR 1000R bike. His passion for music extends across a diverse range of

genres, making it a delightful part of his leisurely pursuits.

Novotel Hyderabad Convention Centre (NHCC) and Hyderabad International Convention Centre (HICC) appoint Mahiul Islam as Director of Operations

Novotel Hyderabad Convention Centre (NHCC) and Hyderabad International Convention Centre (HICC) are delighted to announce the appointment of Mahiul Islam as the Director of Operations for the property. With an illustrious career spanning over two decades in the hospitality industry, Mahiul brings a wealth of experience, particularly in the F&B sector.

Mahiul's professional journey includes working in esteemed global hospitality groups such as Marriott International, The Leela Group, Taj Hotels, and Accor Hotels, both in India and Bangladesh. His notable achievements include contributing to the successful pre-opening of the renowned Renaissance Dhaka Gulshan Hotel and handling other hotel brands like Sheraton Grand Bangalore at Brigade Gateway, Swissotel Kolkata, Le Meridien Kochi, The Leela, Kovalam, and Vivanta by Taj, Connemara, among others.

As the Director of Operations, Mahiul will assume responsibility for overseeing the overall operations of the entire hotel and convention centre. His expertise in pre-openings, budget planning, GOR growth, banquet operations, learning and development, coupled with his meticulous attention to detail and pursuit of perfection, set him apart from his peers. Notably, he is also a certified 'The Leela Wine Leader,' highlighting his exceptional knowledge of F&B.

In his new role, Mahiul will manage and coordinate all departments, collaborating with the executive committee to develop revenue maximization strategies and enhance the property's operational capabilities. His primary objective will be to create seamless avenues for business growth and ensure the smooth functioning of the hotel. His focus would also be uplifting service delivery and creating memorable guest experiences.

Expressing his enthusiasm for the upcoming role, Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre, stated, "With Mahiul Islam joining as the Director of Operations, I have full confidence that the property will experience substantial growth. His exemplary service delivery and adept people management skills will undoubtedly make his integration a tremendous success."

Beyond his professional commitments, Mahiul enjoys exploring new destinations, follows Football diligently, and cherishes quality time with his family.

JW Marriott Mumbai Sahar Appoints Nithilavalavan Baskar as Director of Operations.

With an illustrious career spanning over 15 years, Nithilavalavan brings unrivaled expertise derived from his successful tenures at prestigious hospitality establishments such as The Oberoi Group, The Leela Hotels, The Jumeirah Group, and The Hyatt Group of Hotels. 

Mumbai, June 2023: JW Marriott Mumbai Sahar is pleased to announce the appointment of Mr. Nithilavalavan Baskar as the new Director of Operations. In his new role, he will be responsible for overseeing the hotel’s operations across all functions and achieving high levels of guest satisfaction and operational excellence. 

Mr. Baskar’s remarkable journey began in the Food & Beverage division, where he honed his craft and showcased exceptional talent. Through dedication and hard work, he swiftly ascended the career ladder, ultimately achieving the prestigious position of Director of Food and Beverage at Park Hyatt Chennai. His diverse experience in luxury dining venues, coupled with his ability to elevate and drive higher revenue of F&B business, makes him a valuable addition to the JW Marriott Mumbai Sahar team.

At JW Marriott Mumbai Sahar, Mr. Baskar will apply his expertise in revenue management, cost management control, reporting and market share growth. As the Director of Operations, he will play a pivotal role in enhancing guest experiences, ensuring it aligns seamlessly with Marriott International Brand Standards. 

With a strong focus on delivering unparalleled service and improved customer satisfaction, he will also ensure the smooth functioning of all areas under his jurisdiction, establish operational excellence along with the support of his team, improve service standards as well as maintain excellent relationships with stakeholders.  Mr. Baskar will bring a fresh perspective to the hotel’s operations, further solidifying JW Marriott Mumbai Sahar’s reputation as a premier luxury destination.  
Beyond his professional achievements, Mr. Baskar is known for his passion for Royal Enfield motorcycles and enjoys swimming. 

New Appointment | Sanjay Kumar, Director of Operations, Espire Hospitality Group

Espire Hospitality Group, a swiftly emerging hospitality company, is excited to announce the appointment of Sanjay Kumar as Director of Operations. With an impressive background and extensive experience in the hospitality industry, Sanjay will play a crucial role in optimizing operations, streamlining processes, and driving overall efficiency within the organization.

Sanjay brings over 15 years of experience in operations management and has demonstrated the ability to develop and implement strategic plans, optimize workflow processes, and drive continuous improvement initiatives. Having worked with brands like DLF, Radisson Hotel Group,

Accor and Lemon Tree, Sanjay has consistently delivered exceptional results by effectively managing resources, fostering teamwork, and implementing innovative solutions.

As the Director of Operations, he will be responsible for overseeing the day-to-day activities of the company, ensuring seamless coordination between departments, and implementing best practices to enhance productivity and customer satisfaction. With his exceptional leadership skills and a proven track record of success, Sanjay is well-positioned to contribute to the continued growth and success of the group.

Radisson Blu Hotel & Spa Nashik, elevates Biswa Ranjan Mohapatra as Director of Operations

[Nashik,May 2023] – Radisson Blu Hotel & Spa, Nashik announced the elevation of Biswa Ranjan Mohapatra to Director of Operations. 

Mohapatra has already made numerous contributions to Radisson Blu Hotel & Spa, Nashik's success, with his last role as Director of Rooms seeing him implement plans to raise room revenue, and refine guest service and operational efficiency. His commitment to excellence, precision, and personalized guest experience led him to be the perfect choice.

Jatish Ghai, General Manager of Radisson Blu Hotel & Spa, Nashik, expressed, "Mohapatra has displayed constant extraordinary leadership and appreciation for the needs of our guests. His appointment to the role of Director of Operations underscores our confidence in his potential to foster operational brilliance and deliver a fantastic guest experience. This promotion serves as recognition of his excellent performance and allows him to make a greater influence in his new position. We are honored to have him on our managerial team."

As Director of Operations, Mohapatra will lead a dedicated staff and collaborate closely with department heads to improve processes, streamline efficiency, and guarantee the highest standards of quality throughout the hotel. This promotion reinforces the Radisson Blu Hotel & Spa, Nashik's commitment to empowering internal talent and continuing to provide exceptional service and incredible experiences to guests.

Mohapatra expressed his joy, "I am honored to have been promoted to the role of Director of Operations at Radisson Blu Hotel & Spa, Nashik. I look forward to this fresh challenge and contributing to the hotel's success with our remarkable team while surpassing customer expectations and elevating our operations."

Kiran Muniraj Promoted as Director of Operations at Four Points by Sheraton Navi Mumbai

Vashi | Navi Mumbai | May 2023: Four Points by Sheraton Navi Mumbai, Vashi announces the promotion of Kiran Muniraj to the position of Director of Operations. In this new capacity, Kiran will be responsible for driving strategic initiatives that will enhance the property's visibility and revenue generation. Kiran joined Four Points by Sheraton Navi Mumbai as Director of Rooms in July 2022. 

With over 17 years of experience in the hospitality industry, Kiran has worked with some of the top hotel groups, including Hilton Worldwide, Taj Hotels, Resorts and Palaces, and The Oberoi Hotels. Kiran has been an exceptional leader during his tenure at Marriott International, consistently demonstrating his commitment to driving quality and excellence. His efforts as Director of Rooms were integral to shaping the guest and associate experiences, exceeding expectations, and earning him recognition as the Most Influential Hospitality Professional in Hyderabad, one of the nation's 40 under 40, and Marriott Bonvoy Connector of the Year in the APEC region.

As the Director of Operations at Four Points by Sheraton Navi Mumbai, Kiran will continue to inspire and lead the team with his unwavering focus on creating an inclusive and sustainable workplace to make Four Points by Sheraton Navi Mumbai the preferred choice for guests and associates in the region.

Kiran's passion for the hospitality industry and his drive to deliver exceptional experiences have made him an asset to the team.