Novotel Goa Panjim appoints Rana Shil as the Food and Beverage Manager

Rana aims to further elevate the dining experiences by introducing creative culinary events, improving service standards, and fostering a motivated team

Novotel Goa Panjim has appointed Rana Shil as the Food and Beverage Manager at the recently launched Accor property. With over a decade of experience in the hospitality industry, Rana brings a passion to his role, focused on driving revenue through innovative events, food festivals, and strategic marketing initiatives.

Rana started his career in 2013 as a Food & Beverage Assistant at Mercure Lavasa & International Convention Centre. Rana’s career includes leading food and beverage teams across brands such as Holiday Inn Goa Candolim, where he played a key role in boosting beverage sales through upselling techniques and promotional events. His efforts in cost optimization, staff training, and guest service have consistently resulted in enhanced customer satisfaction and operational efficiency.

Speaking on the appointment of Rana, Surajit Chatterjee, General Manager of Novotel Goa Panjim, said, “Rana’s passion for experimenting with new ideas, dedication to R&D, and his proven ability to deliver exceptional guest experiences align seamlessly with our vision. We are confident that his innovative leadership will enhance our food and beverage operations, creating unforgettable dining experiences for our guests.”

As he takes on this new role, Rana aims to further elevate the dining experiences by introducing creative culinary events, improving service standards, and fostering a motivated team. His leadership style is defined by a collaborative approach, ensuring seamless day-to-day operations while staying ahead of the latest industry trends.

Four Seasons Hotel Bengaluru Welcomes Biswajit Chakraborty as General Manager

Four Seasons Hotel Bengaluru is delighted to announce the appointment of Biswajit Chakraborty (BC) as the new General Manager. With over three decades of luxury hospitality experience, BC brings a wealth of expertise to this iconic property.

BC has held prominent leadership positions at esteemed luxury brands, including Oberoi, Taj, The Leela, and Accor, shaping his reputation as a dynamic hotelier with a strategic vision. Before joining Four Seasons, he served as Managing Director at Hotelivate, a leading hospitality consulting firm. His career highlights also include roles such as General Manager at Sofitel Mumbai BKC and The Oberoi Grand Kolkata, where his leadership contributed to the hotels' enduring success.

BC's academic journey includes degrees from Bangalore University and Christ College, as well as a diploma from Cornell University. A true globetrotter, BC is passionate about travel, advanced archery, reading, and music, interests that reflect his deep appreciation for culture and lifestyle. He holds a black belt in karate, trained in Kung Fu, and is an active member of the Rotary Club.

In his new role at Four Seasons Hotel Bengaluru, BC aims to elevate the guest experience while maintaining the brand's legacy of personalized service. His leadership promises to take the hotel to new heights of excellence, further establishing it as the preferred luxury destination in Bengaluru.

"I am truly honoured to join the Four Seasons family and lead the exceptional team at Four Seasons Hotel Bengaluru. This is an exciting chapter in my journey, and I look forward to building on the hotel's legacy of excellence while introducing fresh, innovative experiences that reflect the vibrant culture of the city." said Biswajit Chakraborty, General Manager, Four Seasons Hotel Bengaluru.

Under BC's guidance, the hotel is poised to expand its offerings and continue its commitment to sustainability, innovation, and community engagement, making Four Seasons Hotel Bengaluru a destination for both business and leisure travellers.

Hyatt Centric Ballygunge Kolkata appointed Ms. Anwesha Bhattacharya, Marketing Communications Manager

Hyatt Centric Ballygunge Kolkata is pleased to announce the appointment of Anwesha  Bhattacharya as Marketing Communications Manager. With over five years of extensive  experience in Marketing and Public Relations, Anwesha brings a wealth of knowledge and a  proven track record in brand building and strategic communication. Her expertise spans a range  of industries, making her an asset in driving the hotel's marketing and PR initiatives. 

In her current role as Marketing Communications Manager, she will be responsible for overseeing  all aspects of the hotel's marketing, branding, and communications strategy and positioning  Hyatt Centric Ballygunge as a preferred destination in Kolkata. 

Previously, Anwesha worked at Global Kitchen Kolkata as Senior Marketing Manager, where she  oversaw the marketing portfolio of thirteen prestigious brands, including Serafina, Bombay  Brasserie, and Irish House. Her success in driving impactful campaigns and fostering brand  growth reflects her deep understanding of market trends and customer engagement strategies. 

An alumna of Calcutta University with a degree in Accounting and Finance, Anwesha is  committed to continuous learning and innovation, ensuring she remains at the forefront of  industry trends. Her ability to blend creativity with analytical insight aligns perfectly with Hyatt  Centric Ballygunge's dynamic and forward-thinking culture. 

Outside of her professional pursuits, Anwesha is an avid reader and traveler, constantly  exploring new culinary destinations for inspiration. Her passion for diverse experiences fuels  her innovative approach to marketing, making her a perfect fit for the team at Hyatt Centric  Ballygunge Kolkata

Hilton Goa Resort Candolim welcomes Kshitij Jawa as General Manager

National – October 2024 – Kshitij Jawa has been named as the new general manager of Hilton Goa Resort, Candolim. A seasoned leader with two decades in the hospitality industry, Jawa’s expertise spans across pre-opening projects, hotel operations, marketing, food and beverage, team management, and financial management. At Hilton Goa Resort Candolim, his leadership role will be crucial in achieving the hotel’s ambitious growth goals over the next few years focused around elevating hotel positioning, enhancing the guest experience, fostering a culture of excellence, and further developing the in-house team. The hotel is owned by Soham Leisure Ventures Private Limited a subsidiary of Sun Estates Developers and managed by Hilton. 
Kshitij Jawa will lead the team across all aspects of the hotel operations, administration, guest services and satisfaction. 

“I look forward to this new opportunity and am proud to be able to lead the phenomenal team at Hilton Goa Resort, Candolim,” said Kshitij Jawa. “My ultimate goal is to ensure this hotel remains a top choice for both domestic and international travelers across market segments by delivering outstanding customer service and amenities. I am excited to work alongside this talented group of people to continue building on the legacy, setting new benchmarks in delivering memorable experiences.”

Over the years, Kshitij has held leadership roles in some of India’s most prestigious hotel chains. Prior to joining Hilton Goa Resort, Candolim, Kshitij served as the General Manager at Radisson Hotel Group, Mohali, where he spearheaded the successful launch of India’s first Radisson RED brand and mentored teams to achieve new heights in operational success. His other notable tenures have been with brands such as Radisson Hotel Group, Marriott International, Hyatt Hotels & Resorts, and The Oberoi Hotels & Resorts. He holds a Master’s in Business Administration from the Indian Institute of Management Kozhikode and has completed Guest Service Management program at the Oberoi Centre of Learning & Development, New Delhi. He is also an active part of the community and volunteers for local organizations and charities, keeping in line with Hilton’s overall service culture and giving back philosophy.

Hilton Goa Resort, Candolim is part of Hilton Honors®, the award-winning guest loyalty program for Hilton’s 18 world-class brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using Digital Key.

Atmosphere Core Welcomes Maurice Van Den Bosch as GM of RAAYA by Atmosphere and Milan Mookerjee as VP of Human Resources

Experienced Leaders To Elevate Guest & Employee Experiences 

Atmosphere Core Welcomes Maurice Van Den Bosch as GM of RAAYA by Atmosphere

 and Milan Mookerjee as VP of Human Resources

October 2024 – International hospitality company Atmosphere Core has announced two pivotal leadership appointments. Maurice Lucien Van Den Bosch returns to the Atmosphere Core family as General Manager of RAAYA by Atmosphere, while Milan Mookerjee joins as Vice President of Human Resources. These appointments reflect Atmosphere Core’s ongoing commitment to enhancing guest experiences and fostering a people-centric culture across its portfolio of three brands and nine resorts.

Maurice Lucien Van Den Bosch Returns as General Manager of RAAYA by Atmosphere

Born in Australia, Maurice Lucien Van Den Bosch draws from the country’s renowned laid-back yet dynamic culture in his leadership style, fostering a spirit of inclusivity, adventure, and warm hospitality. He brings over 24 years of expertise in resort management, with a demonstrated ability to exceed profit targets, cost-effectively develop new projects, and lead culturally diverse teams with motivation and efficiency. 

Maurice’s extensive experience includes leadership roles at some of the world’s top hospitality brands in the Maldives, Sri Lanka and the Caribbean. A familiar face within the Atmosphere Core family, Maurice has served as General Manager at both OZEN LIFE MAADHOO and Atmosphere Kanifushi.

As the General Manager of RAAYA by Atmosphere, Maurice will leverage his deep understanding of the brand to lead the resort with a focus on anticipating, crafting, and elevating guest experiences. "The culture and hospitality inspired by the Joy of Giving resonate deeply with me, and this shared value brings me back to the Atmosphere family”, Maurice said. "At RAAYA by Atmosphere, we are creating a castaway island experience of choice, a guest experience like no other, with a fine balance of escapism and energy.  And I look forward to foster a collaborative working environment so that we create unforgettable moments for our guests."

Milan Mookerjee Appointed as Vice President of Human Resources, Atmosphere Core

Veteran Human Resources leader, Milan Mookerjee will oversee talent management and employee growth initiatives across the Atmosphere Core's resorts in the Maldives. With over 15 years of industry experience, Milan is a seasoned professional known for aligning HR initiatives with business goals and fostering a human-centric culture.

Reflecting on his approach to human resources, Milan said, "Leadership is a privilege that we owe to our team. Intentionality with direction and purpose drives results, and I am committed to fostering a culture that empowers our people to grow and succeed. In hospitality, success begins with a motivated, engaged workforce, and I believe in creating an environment where employees feel valued, supported, and inspired to deliver exceptional guest experiences. This includes investing in continuous learning, nurturing talent, and promoting a strong sense of belonging within the team.”

Before joining Atmosphere Core, Milan served as Head of Human Resources and Training at Encalm Hospitality Pvt. Ltd., where he led HR and training functions to drive business growth. He has also held several HR leadership roles at prominent companies in India, with a proven ability to develop talent and design learning programmes tailored to business needs.
Ashwin Handa, Senior Vice President of Operations at Atmosphere Core, emphasised the importance of a strong leadership team. "At Atmosphere Core, we foster a people-first culture built on trust, collaboration, and mutual respect, ensuring that every employee takes pride in their work. This dedication extends to curating experiences that guests cherish and return for. Maurice’s deep industry expertise and understanding of our brand, combined with Milan’s people-centric approach, will significantly enhance our operations and guest satisfaction across our resorts".

Mallika Chugh Promoted to Cluster Manager, Marketing Communication at Courtyard by Marriott Agra and Gurugram

Courtyard by Marriott is proud to announce the promotion of Mallika Chugh to Cluster Manager, Marketing Communication for Courtyard by Marriott Agra and Courtyard by Marriott Gurugram.

With over 2.5 years of experience at Marriott, Mallika has played a pivotal role in driving successful marketing campaigns, including the pre-opening strategies for Four Points by Sheraton Sonmarg and Fairfield by Marriott Agra. Her tenure at Courtyard by Marriott Gurugram Downtown has made a remarkable impact on the property’s brand presence.

Mallika’s expertise spans digital marketing, offline marketing, public relations, and internal and external communications. A graduate of Delhi University, she has authored over 100 published articles in leading publications, she also had her research on Media Influence and Humanitarian Intervention During Crisis published in an international journal during her master’s.

We are confident Mallika will continue to drive success and elevate the marketing communication strategies for both properties in her new role. Congratulations, Mallika!

Courtyard by Marriott Agra Welcomes New Executive Chef – Utpal Kumar Dey

Courtyard by Marriott Agra is proud to announce the appointment of Utpal Kumar Dey as the new Executive Chef. With an impressive culinary journey spanning over 18 years in the hospitality industry, Chef Utpal brings his expertise and passion for food to elevate the dining experience at the hotel.

Chef Utpal has an extensive background in kitchen operations, food production, and menu planning, having worked with prestigious brands such as JW Marriott, Novotel, and DoubleTree by Hilton. His experience ranges from mastering Continental, Oriental, and Indian cuisines to creating seasonal dishes with a focus on quality and innovation. His hands-on approach ensures that each dish is crafted with precision, balancing flavour and cost without compromising on taste.

Prior to joining Courtyard by Marriott Agra, Chef Utpal held the role of Executive Chef at Courtyard by Marriott Raipur and Pride Plaza Hotel Kolkata, where he was instrumental in shaping the culinary landscape. He has also been recognised for his leadership and culinary prowess, winning several accolades including “HOD of the Year” at Courtyard Marriott Raipur and “Manager of the Month” at JW Marriott Kolkata.

Chef Utpal is committed to creating memorable culinary experiences for guests at Courtyard by Marriott Agra. His innovative approach, combined with his dedication to excellence, is set to enhance the hotel’s dining offerings.

Join us in welcoming Chef Utpal Kumar Dey to Courtyard by Marriott Agra, where his culinary creations will undoubtedly delight and inspire.

DoubleTree by Hilton Goa-Panaji Appoints Nikita Dugade as Assistant Director, Sales

October, National: DoubleTree by Hilton Goa- Panaji is delighted to announce the appointment of Nikita Dugade as Assistant Director of Sales. The recent senior positions onboarding is a strategic move underscoring DoubleTree by Hilton Goa- Panaji’s commitment to strengthening leadership. As part of her new role, Nikita will be spearheading on-ground operations, enhancing stakeholder relationships and overseeing sales operations in Goa.

Nikita brings with her a rich background from her tenure at Westin Goa, Westin Powai, JW Marriott Juhu, Vivanta by Taj Goa amongst others. She has been recognized with several prestigious awards throughout her career, including ‘Manager of the Year’ at Westin Goa and for organising and executing the "Shaadi by Marriott" campaign at JW Marriott, Juhu 

“We’re excited to welcome Nikita to our team. With her impressive track record, we're eager to see her vision translate into greater productivity and growth for our property. We wish her all the best.” said Harshad Nalawade, General Manager, DoubleTree by Hilton Goa- Panaji. 

Commenting on her appointment Nikita Dugade, Assistant Director, Sales expressed, “I am excited about my new role. I look forward to leveraging my expertise gained through the years to drive operational excellence and sales growth.”

When not counting numbers or chasing targets, Nikita likes to unwind with travelling and putting on her dancing shoes.

Four Seasons Hotel Mumbai welcomes Aaruni Dwivedi as Hotel Manager

Aaruni has led operations at top-rated Four Seasons Hotels across APAC, EMEA, and Americas over his 17-year hospitality career

Four Seasons Hotel Mumbai has appointed Aaruni Dwivedi as the new Hotel Manager. In his capacity as Hotel Manager, he will oversee the operations of the hotel, reinforcing the hotel’s commitment to delivering the highest standards of luxury and service.

A seasoned leader in operations, Aaruni has worked at top-rated Four Seasons Hotels and Resorts across the APAC, EMEA, and Americas regions over his 17-year career in hospitality. His extensive background in operations management, process optimisation, and guest experience enhancements will be instrumental in elevating the guest experiences at Four Seasons Hotel Mumbai.

Before joining the Mumbai team, Aaruni was the Director of Rooms at Four Seasons Resort Langkawi, leading seven departments and boosting guest recognition scores and processes. His global leadership experience spans Four Seasons properties in the Seychelles and Maldives, with expertise in pre-opening and luxury hotel operations.

His appointment at the Four Seasons Hotel Mumbai marks his return to the city where he began his career. He had held various positions in the front office during its pre-opening phase. His rich expertise, coupled with a commitment to operational excellence and guest-focused leadership, promises an exciting new chapter for the hotel.

“I am delighted to return to Mumbai and be part of the iconic Four Seasons Hotel Mumbai. This city holds a special place in my heart, and I look forward to working with the talented team here to ensure operational excellence across rooms and F&B divisions and further elevate the guest experience and personalised service that Four Seasons is renowned for,” said Aaruni Dwivedi, Hotel Manager of Four Seasons Hotel Mumbai.

Amit Mehta appointed as Vice President of Operations for Auro Hotels India

Amit will manage all operations across Auro Hotels’ India portfolio, including Surat Marriott Hotel, Courtyard by Marriott Surat and its future projects

Auro Hotels India has elevated Amit Mehta to the position of Vice President of Operations. Based in Surat, Gujarat, Amit brings close to 28 years of experience in the hospitality industry, where he has worked with brands such as Taj and Marriott. His extensive career includes 23 years of service with Taj Hotels, where he held key roles across Mumbai, Kolkata, New Delhi, Surajkund NCR, and Surat, before transitioning to Marriott.

Amit joined Auro Hotels India in 2019 as Area Director and General Manager at Surat Marriott Hotel, where he played a pivotal role in overseeing the company’s hotel operations and elevating service standards. In his new position as Vice President of Operations, Amit will manage all operations across Auro Hotels’ India portfolio, including Surat Marriott Hotel, Courtyard by Marriott Surat and future projects to expand the company’s footprint in the Indian hospitality market.

DJ Rama, President and CEO of Auro Hotels, expressed his excitement about the appointment: “We are excited to announce these organisational changes. Amit brings extensive experience and a proven track record in the hospitality industry. His expertise will be invaluable as we continue to drive growth and innovation. We look forward to the significant contributions he will make to our team and the positive impact he will have on our operations and guest experiences.”

Amit’s journey in the hospitality sector has been defined by his dedication to operational excellence, guest satisfaction, and innovation. His leadership experience across multiple regions and properties has been instrumental in driving the success of the teams and hotels under his management.

The Machan appoints Sakshi Sarmandal as the Director of Talent and Culture

Sakshi will create an environment where employees feel empowered, valued, and equipped to thrive in their careers

Machan Resorts LLP, an award-winning group recognised for its exceptional hospitality over the past 30 years, has strengthened its leadership team by appointing Sakshi Sarmandal as the Director of Talent and Culture. In her new position, Sakshi will execute strategies to enhance a robust people-centric culture, ensuring the group continues to attract the best talent and offers an inspiring and engaging working experience.  

Sakshi holds a Business Administration degree with a specialisation in Human Resources from The Welingkar Institute of Management Studies.  With a strong background in hospitality, including experience at JW Marriott Juhu, Sarovar Hotels, Pride Hotels, Sayaji Hotels, and as a professor at IHM College, Sakshi brings a wealth of expertise to her new role. 

Rakshit Sharma, COO, commented on the appointment, “We are thrilled to have Sakshi join our leadership team. Her experience in talent management and passion for developing people will play a key role in strengthening our employee-centric culture and driving the overall growth of our brand.” 

Expressing her enthusiasm for the new role, Sakshi stated, “I am excited to be a part of a brand that values sustainability and innovation. My goal is to create an environment where employees feel empowered, valued, and equipped to thrive in their careers.”

The Machan appoints Sakshi Sarmandal as the Director of Talent and Culture

Mumbai, October 2024 – Machan Resorts LLP, an award winning group recognized for its exceptional hospitality over the past 30 years, has strengthened its leadership team by appointing Sakshi Sarmandal as the Director of Talent and Culture.

In her new position, Sakshi will lead the execution of strategies aimed at enhancing a robust people-centric culture, ensuring the group continues to attract the best talent and offers an inspiring and engaging working experience.

Sakshi holds a Business Administration degree with a specialization in Human Resources from The Welingkar Institute of Management Studies.

With a strong background in Hospitality, including experience at JW Marriot Juhu, Sarovar Hotels, Pride Hotels, Sayaji Hotels and as a professor at IHM college Sakshi brings a wealth of expertise to her new role.

Rakshit Sharma, COO, commented on the appointment "We are thrilled to have Sakshi join our leadership team. Her experience in talent management and passion for developing people will play a key role in strengthening our employee-centric culture and driving the overall growth of our brand."

Expressing her enthusiasm for the new role, Sakshi stated, "I am excited to be a part of a brand that values sustainability and innovation. My goal is to create an environment where employees feel empowered, valued, and equipped to thrive in their careers."

About The Machan

The Machan is a unique eco-resort renowned for its exceptional treehouses, offering unparalleled tranquility and breathtaking views in Lonavala. The group also includes Legacy Mandawa in Rajasthan, a Heritage Haveli Resort offering royal accommodations. Expanding its footprint across India, The Machan is set to launch new properties in Jawai, Jaisalmer, Udaipur (Rajasthan), Mulshi and Pawna.

Park Hyatt Chennai welcomes back Kumar Shobhan as new General Manager

Throughout his 25 years in the hospitality industry, Shobhan has been involved in pre-opening hotels, renovation projects, and food & beverage initiatives across multiple locations

Park Hyatt Chennai appoints Kumar Shobhan as the new General Manager. Shobhan’s connection with Park Hyatt Chennai dates back to February 2014, when he joined as Executive Assistant Manager before being promoted to Director of Operations in April 2015.

Shobhan expresses his enthusiasm for returning to Chennai, stating, “I am excited to come back to Chennai, a city that has played an important role in my career. I am eagerly looking forward to working closely with the winning team at Park Hyatt Chennai to further enhance the guest and colleague experience.”

Prior to this role, Shobhan served as General Manager at Hyatt Regency Kolkata. After graduating from the Institute of Hotel Management (IHM) in Goa, he began his journey at the Hyatt Regency Delhi as an F&B associate.

Over the years, he developed his skills and rose to the position of Director of Food & Beverage, with a brief stint outside the Hyatt family before realising that Hyatt is where he truly belongs. His first General Manager role was in his hometown of Lucknow, where he successfully opened a Hyatt Regency in 2017.

With nearly 25 years of experience in the hospitality industry, Shobhan has contributed significantly to the success and growth of various hotels within the Hyatt family. He has been involved in pre-opening hotels, renovation projects, and food & beverage initiatives across multiple locations. Reflecting on his career at Hyatt, Shobhan notes “Growing with the brand year on year” as a highlight.

Novotel Mumbai Juhu Beach appoints Chef Avinash Kumar as Director of Culinary

Novotel Mumbai Juhu Beach has appointed Avinash Kumar as Director of Culinary. A graduate of the prestigious IHM Mumbai with a bachelor’s degree in hospitality and hotel administration, Chef Avinash has built an illustrious 18-year career across top-tier hospitality brands. His leadership journey includes key roles at renowned properties such as Holiday Inn Mumbai International Airport, Novotel Imagicaa, The Lalit New Delhi, Taj Holiday Village Goa, and Taj Exotica Goa, where he was highly acclaimed for his exceptional culinary skills and strategic thinking.

Speaking of his appointment, Avinash Kumar said, “I am excited to join Novotel Mumbai Juhu Beach and look forward to bringing my passion for culinary innovation to this esteemed establishment. My goal is to create unforgettable dining experiences that satisfy and exceed our guests’ expectations. I’m eager to work with the talented team here to elevate our culinary offerings and further establish Novotel Mumbai Juhu Beach as a premier dining destination.”

Chef Avinash’s career has been defined by his proficiency in menu development, staff mentoring, cost optimisation, and the successful delivery of large-scale events. His keen attention to detail and passion for gourmet artistry have consistently improved guest satisfaction and enhanced profitability at the properties he has served.

Neelabh Sahay, Director of Operations, Novotel Mumbai Juhu Beach, said, “We are thrilled to welcome Chef Avinash Kumar to our team. His extensive experience and innovative approach to culinary arts align perfectly with our vision to offer unparalleled dining experiences to our guests. We are confident that under Avinash’s leadership, our culinary offerings will reach new heights of excellence.”

Beyond his operational achievements, Chef Avinash has also been actively guiding properties through critical certifications, including ISO 22000 and FSSAI, ensuring compliance with the highest industry standards. His collaborations with Michelin-starred chefs and leadership in high-profile events further demonstrate his commitment to excellence and innovation in the culinary space.

Ryan Rocque appointed as Director of Marketing and Communications at The Clarks Hotels & Resorts

Ryan will oversee hotel launches, corporate website optimization, and media relations while crafting compelling brand stories that resonate with guests and partners

The Clarks Hotels & Resorts has appointed Ryan Rocque as Director of Marketing and Communications, effective August 2024. With over 14 years of leadership experience in the hospitality and luxury sectors, Ryan brings extensive expertise in marketing strategy, brand positioning, and corporate communications, making him a valuable addition to the team.

Ryan’s career highlights include leading marketing efforts for brands such as JW Marriott and Four Seasons Hotels. His strategic work in digital marketing, social media campaigns, and public relations at JW Marriott New Delhi Aerocity helped the property achieve top-tier luxury branding and recognition. At Four Seasons Dubai, Ryan managed integrated marketing campaigns and strengthened the hotel’s reputation as a premier luxury destination in the region.

In his new role at The Clarks Hotels & Resorts, Ryan will focus on enhancing brand identity, driving digital and performance marketing, and leading corporate communications initiatives to position the brand at the forefront of the hospitality industry. He will also oversee hotel launches, corporate website optimisation, and media relations while crafting compelling brand stories that resonate with guests and partners.

Rahul Banerjee, COO of The Clarks Hotels & Resorts, said, “We are thrilled to welcome Ryan to the Clarks Hotels & Resorts family. His vast experience and proven track record in hospitality marketing will be invaluable as we continue to expand our brand presence and enhance guest experiences across our properties. I am confident Ryan’s leadership will help us achieve new milestones in our growth journey.”

Ryan Rocque expressed his enthusiasm for his new role, stating, “I am honoured to join The Clarks Hotels & Resorts at such an exciting time in its expansion. I look forward to working with the team to build on the brand’s strong foundation, bringing fresh, innovative marketing strategies that will enhance our guest experience and solidify our presence as a leading name in the hospitality sector.”

Pavan Kumar is the Regional Head of Operations at Pacific Hospitality

With his expertise in strategic leadership, revenue maximisation, and operational excellence, he is poised to elevate the group's restaurants in Hyderabad to new heights

Pacific Hospitality, a leading upscale fine dining restaurant chain, has appointed Pavan Kumar as the new Regional Head of Operations. With over 16 years of diverse experience in the international hospitality industry, Pavan brings a wealth of knowledge and a proven track record of success in senior food and beverage management roles.

Pavan Kumar has an illustrious career, having held significant positions at renowned establishments such as Carnival Cruise Lines, Westin Doha Hotel & Spa, and Dusit Thani Hotel, among others. His expertise spans strategic leadership, revenue maximisation, operational excellence, and international market adaptation.

In his new role at Pacific Hospitality, Pavan will oversee the entire food and beverage portfolio for the group, which operates multiple restaurants across Hyderabad, including Farzi Café, AIDU, and Noho. He will be instrumental in creating and implementing standard operating procedures, spearheading new opening projects, and driving revenue growth through innovative promotions and strategic planning.

“I am thrilled to join Pacific Hospitality and contribute to the growth of such a respected brand,” said Pavan Kumar. “My goal is to enhance our operational efficiency, ensure unparalleled guest experiences, and support the team in achieving our ambitious objectives.”

Pavan’s notable achievements include leading the pre-openings of Mövenpick JBR in Dubai, Dusit Thani Hotel in Abu Dhabi, and Westin Hotel & Spa in Doha. He has also been recognised for his contributions to the hospitality industry, receiving multiple awards such as the Best Italian Restaurant from the Times Food Nightlife Awards and the Best Wine Destination from the India Wine Awards.

Pacific Hospitality looks forward to leveraging Pavan’s expertise to further solidify its position as a premier dining destination and to continue delivering exceptional experiences to its patrons.

Raffles Hotel Le Royal Appoints Dagmar Lyons as General Manager

Raffles Hotel Le Royal, the 95-year-old luxury heritage hotel in the Cambodian capital of Phnom Penh, has appointed Dagmar Lyons as its new General Manager.

The veteran hotelier joins Raffles from the luxury Fairmont Pacific Rim in Vancouver, Canada, where she served as Hotel Manager for the past two years. Prior to that, Dagmar was Hotel Manager at Fairmont Peace Hotel in Shanghai, China, and Deputy General Manager at The St. Regis Doha in Qatar.

Her hospitality career has included successful postings at numerous luxury hotels and resorts around the world, including in North America, Asia, the Middle East and Europe. Dagmar led Fairmont Pacific Rim to a Forbes Five-Star rating – the highest level of distinction – for two consecutive years in 2023 and 2024 for both the hotel and spa.

“I am delighted to be at Raffles Hotel Le Royal, which is a true icon of luxury hospitality in Southeast Asia. The hotel has an incredibly rich history, extraordinary culinary offerings at the Khmer fine dining venue Restaurant Le Royal and French-style brasserie Le Phnom 1929, a celebrated cocktail bar at Elephant Bar, an award-winning spa and so much more,” Dagmar said.

Dagmar joins Raffles Hotel Le Royal as the landmark historic hotel continues to garner accolades and awards from many of the world’s leading travel authorities. This year alone, Travel + Leisure magazine declared it the best city hotel in Cambodia and the UK-based Luxury Lifestyle Magazine named it one of the world’s best city hotels (No. 24 overall).

Raffles Hotel Le Royal, which originally opened in 1929, features 175 spacious rooms and suites that underwent a full refurbishment as part of a meticulous one-year restoration project in 2019. The hotel’s elegant past has been reinterpreted in a bold, contemporary style that is inspired by French colonial, Khmer and Art Deco influences.

Lalit Mundkur Appointed as General Manager of Fort JadhavGadh Heritage Hotel

The Kamat Hotels India Ltd has announced the appointment of Lalit Mundkur as the General Manager of Fort JadhavGadh Heritage Hotel. A renowned symbol of India’s rich Maratha legacy, Fort JadhavGAdh is the first and only fort heritage hotel in Maharashtra. With over 20 years of distinguished experience in the hospitality industry, Lalit brings a wealth of expertise in operational excellence, guest service, and strategic management to this iconic property.

Lalit Mundkur has a proven track record, having worked with some of India’s most prestigious hotel brands, including The Taj Group and The Lalit Group. His career has been defined by a strong focus on financial performance, stakeholder relations, cost control, and creating memorable guest experiences. Lalit’s passion for delivering excellence has been the driving force behind his success in transforming hospitality properties across the country.

In his new role at Fort JadhavGadh, Lalit’s primary objective will be to enhance the property’s heritage offerings, blending traditional Maharashtrian culture with modern luxury. His vision includes curated historical tours, interactive guest experiences, and collaborations with local artisans to immerse visitors in the rich cultural tapestry of the region.

“History is the soul of Fort JadhavGadh. Every stone tells a story, and my aim is to bring this history to life for our guests,” he adds. “From folk performances to authentic Maharashtrian cuisine, we want every guest to leave with a deeper appreciation of the region’s rich heritage.”

Lalit’s leadership will also focus on the culinary experience, working closely with the hotel’s chefs to highlight authentic Maharashtrian cuisine, while offering global flavors to cater to the diverse palates of the hotel’s international clientele. “We are creating a dining experience that is both rooted in tradition and excitingly contemporary,” he shares.

As Fort JadhavGadh continues to be a sought-after destination for weddings, Lalit is committed to enhancing the property’s allure as a romantic venue. “Fort JadhavGadh is the epitome of romance, with its grand courtyards and regal architecture. It’s the perfect setting for weddings, blending history and luxury to create a timeless celebration,” says Lalit.

Lalit is also dedicated to implementing sustainable practices at Fort JadhavGadh. “Sustainability is crucial, particularly when managing a heritage property. We’re introducing initiatives like water conservation, waste management, and using sustainable materials to ensure we preserve both the history of the fort and the environment for future generations,” he emphasizes.

For aspiring hospitality professionals, Lalit advises, “Focus on your people—both your guests and your team. Hospitality is about human connections. Leading with empathy and adaptability, while continuously learning, will drive success in this ever-evolving industry.”

With Lalit Mundkur at the helm, Fort JadhavGadh is set to strengthen its position as one of India’s most prestigious heritage hotels, offering guests an unforgettable blend of history, culture, and luxury.

Renaissance Bengaluru Race Course Hotel appoints Sita Lekshmi as General Manager

Bengaluru, October 2024: A renowned name in the hospitality industry, Sita Lekshmi has been appointed as the General Manager at Renaissance Bengaluru Race Course Hotel, the city’s most favorite hospitality destination. With a hospitality journey that spans across leading hotels in India, Sita was previously the General Manager at Aloft Bengaluru Outer Ring Road. Having earned a B.Sc. in Hospitality Administration from IHM Kovalam, complemented by an MBA in Human Resources Management and a PGDM in Guest Service Management from the prestigious Oberoi Centre of Learning & Development makes her a sought-after personality in the industry.

Sita is a zealous leader with a keen business acumen and a natural talent for elevating brand standards. She is a master in the art of creating bespoke guest experiences and fostering a workplace culture that prioritizes employee satisfaction and excellence.

With 18 glorious years of experience in the hospitality industry, Sita is celebrated for her trendsetter spirit. She is known for driving forward strategic initiatives to capitalize on new business prospects while nurturing talent and fostering growth opportunities.

Beyond her professional endeavors, Sita actively contributes to the hospitality community as a state council member of the Women’s Indian Chamber of Commerce, India, Hospitality and Tourism – Karnataka chapter. She is committed to holistic well-being in her personal life, finding balance through fitness, yoga, and creative activities like painting and gardening.

With extensive knowledge of the industry and expertise in guest services, Sita embodies a commitment to unmatched hospitality and community engagement, with a guiding philosophy that reflects her dedication to conscious leadership and a harmonious lifestyle. "Win with compassion" truly encapsulates her approach, influencing both her professional and personal pursuits.

The Leela Ambience Gurugram Welcomes Mayank Uppal as New Director of Revenue

A Proven Leader in Experimental Revenue Optimization

Gurugram, October 2024: In a strategic move to further strengthen its leadership team, The Leela Ambience Gurugram Hotel & Residences is delighted to announce the appointment of Mayank Uppal as the Director of Revenue. A seasoned expert with an impressive track record in revenue optimization and market leadership, Mayank's appointment is poised to strengthen the hotel's position as a pioneer in the luxury hospitality sector.

Bringing with him a wealth of experience from his tenure at Marriott's North India Revenue Cluster, Mayank has managed some of the most prestigious properties. His achievements have been widely recognized, earning him a desirable place in the APEC Hall of Fame for his remarkable achievement in revenue strategy. His deep expertise in business development, project management, and market intelligence makes him the perfect addition to The Leela Ambience Gurugram's leadership team as the hotel continues to raise the bar in the industry.

Mayank's appointment aligns with the hotel's vision for sustained growth, and his focus on strategic pricing, market analysis, and revenue maximization will be crucial in driving future initiatives. His unique perspective, combining entrepreneurial acumen with large-scale hospitality experience, promises to enrich the hotel's performance across all metrics, ensuring that The Leela Ambience Gurugram remains the first destination of choice for luxury travellers.

Sharing his outlook on the future, Mayank stated, "We will strive for market leadership, driving overall revenue growth and innovation while further enhancing The Leela Ambience Gurugram Hotel & Residence's reputation as the most preferred urban luxury hotel." His forward-thinking approach accords perfectly with the hotel's commitment to providing incredible guest experiences, ensuring that every aspect of revenue strategy is meticulously designed to uphold the brand's legacy of excellence.

As Mayank steps into this new role, The Leela Ambience Gurugram Hotel & Residences looks forward to the next phase of its journey, driven by a visionary leader whose expertise will guide the hotel towards greater success.