Mr. Balaji, CEO of Clarks Exotica Convention Resort and Spa, Completes Milestone of Exceptional Leadership

Bangalore, December 2024: Clarks Exotica Convention Resort and Spa, Bangalore, celebrates the remarkable testament to Visionary Leadership, a journey of Mr. Balaji, the Group CEO, whose transformative leadership has reshaped the resort’s success story. Under his stewardship, the resort has achieved unparalleled growth, doubling its turnover and tripling its occupancy rates, establishing Clarks Exotica as one of the most sought-after destinations for both leisure and corporate events in the region. 

Mr. Balaji ’s actual career progression journey with Clarks Exotica began in 2011 when he took on a key leadership role that spanned multiple functions including Operations, Sales Marketing, Finance, Procurement, and HR. His extensive involvement in these verticals laid the foundation for the resort’s success. After successfully leading operations, Mr. Balaji took over as a Vice President (VP) on 14th December 2011, where his leadership expanded to oversee strategic initiatives across various departments. Over a period of two years, he served as the CEO of the company, shaping its operational excellence and growth trajectory. His diverse background and leadership across other verticals, beyond hospitality, led to his promotion to the prestigious position of Group CEO. In this role, he oversees the operations of the group, ensuring its continued expansion and excellence across all aspects of hospitality.

As a leader, Mr. Balaji emphasizes the importance of succession planning and believes in removing hierarchical barriers within the workplace. His philosophy centers on the belief that while technical skills can be learned, a good attitude is the cornerstone of success. He actively preaches this culture within his team, inspiring them to continually evolve both personally and professionally. Mr. Balaji's leadership is driven by a vision of fostering a culture of growth, innovation, and excellence, where every challenge presents an opportunity to learn and improve.

His visionary approach and innovative strategies have played a pivotal role in revolutionizing the resort’s offerings. From optimizing the operational framework to spearheading cutting-edge enhancements in guest experiences, Mr. Balaji’s commitment to excellence has been instrumental in Clarks Exotica’s rise to prominence in the competitive hospitality sector. Guided by the Indian hospitality ethos of "Atithi Devo Bhava" (The guest is God), Mr. Balaji emphasizes a guest-first approach that drives the resort’s commitment to providing exceptional experiences. This philosophy is a core part of his leadership, ensuring that every guest is treated with the utmost care and respect, making their stay unforgettable.

In his own words, Mr. Balaji said, “Every challenge is an opportunity to evolve, to grow, and to innovate. It is this relentless pursuit of excellence, day in and day out, that fuels me and my team to continuously raise the bar. We are constantly seeking ways to improve, whether through new technologies, better guest services, or innovative offerings. To me, leadership is not just about achieving results but about inspiring the team to believe in the vision, pushing beyond the limits of today, and shaping a better tomorrow. It is a journey of continuous learning and self-improvement, which is at the heart of everything we do here at Clarks Exotica.”

Mr. Balaji’s leadership philosophy, which centers on passionate commitment, strategic vision, and fostering a culture of innovation, continues to guide Clarks Exotica Convention Resort and Spa towards greater success. His efforts have ensured that the resort remains at the forefront of the industry, offering unparalleled experiences to both guests and event organizers. The growth of Clarks Exotica is a direct reflection of Mr. Balaji’s ability to inspire his team and lead by example.

As Clarks Exotica celebrates this remarkable milestone, the company looks forward to continuing its legacy of excellence, innovation, and growth under Mr. Balaji’s visionary leadership.

Accor and Handiwork join forces to promote the training and professional development of disabled people in the hotel industry

Accor, a global leader in hospitality, announces a partnership with Handiwork, an ESUS (French government-approved social enterprise) that provides training and support to disabled people in the workplace. This innovative partnership will lead to the roll-out of the HANDIWORK DÉCOUVERTE (Discovering Handiwork) program in a number of Accor hotels across France, ranging from economy to luxury, providing people from the sheltered sector with introductory training in the hospitality industry. 

An initial seven hotels kicked off the program in late 2024, including properties in Hauts-de-Seine (92), Toulouse and Le Havre, welcoming 28 trainees. In early 2025, the project will be extended to other cities, including Lyon and Bordeaux. Over a period of 10 months, the participants will be supported by a Handiwork training officer and will learn about the various roles in hospitality. The apprenticeship, which includes hands-on training and total immersion in Accor hotels, will ensure they acquire practical and empowering hospitality skills. At the end of the training, participants will receive a formal qualification detailing the skills acquired and they will also have the opportunity to pursue their professional journey within the Group.   

“This partnership with Handiwork is a chance for us to further open the doors of our hotels and to play an active part in the training of participants. We are proud to offer these talented people a meaningful first professional experience, and to strengthen our commitment to an inclusive hotel industry,” said Anne-Sophie Beraud, SVP Social Care & Impact, Accor. 

“Following our work in the Retail sector, we are extremely proud to be able to expand our “HANDIWORK DÉCOUVERTE” training and integration pathways to the Hospitality industry. The diversity of career paths offered within Accor Group’s many brands provide genuinely exciting opportunities for talent from the sheltered sector, seeking to enhance their professional development and make their way into the mainstream workplace,” said Lionel SATOUF, co-founder and CEO, Handiwork. 

Accor has long sought to foster an inclusive hospitality industry. In 2023, Accor launched a partnership with Simplon, an inclusive training organization focused on digital careers, to provide training to 14 people with disabilities in the role of App Designer & Developer. This work-based learning program offers 18 months of training as well as personalized support. The initial roll-out began in April 2024 following a six-month pre-selection process, marking the first successful stage of this partnership which will continue until October 2025. 

For the past seven years, Accor has been involved in DuoDay, a national day that its hotels and headquarters take part in to raise awareness of and promote the professional integration of disabled people. This year, 100 Duos were created, made up of disabled people and Accor employees, thus offering participants the opportunity to interact with our teams and learn about the Group and its career opportunities. This program, initially launched in France, has gradually been extended internationally to countries where the Group operates, becoming “Accor World DuoDays”.  

In partnership with local charities, not-for-profit organizations and schools, Accor Greater China has since 2016 been actively involved in organizing events to showcase careers in hospitality. Approximately 500 events have been organized over the past seven years, involving almost 8,400 disabled people and 25,000 employees. In 2022, Accor also organized a special day for young visually impaired people as part of the program, “Blind Empowerment 100-Day”, in partnership with the charity beYoureyeS. In 2023, the partnership was renewed with an event at the Pullman Shanghai Jing An, offering tailored training to introduce participants to careers in hospitality.

In North America, the Fairmont Tremblant and Fairmont the Queen Elizabeth began a partnership with Giant Steps, a Canadian NGO specialized in educating people with autism spectrum disorders and promoting the professional integration of autistic and neurodivergent adults. Launched in 2022, this pilot project led to the integration of 12 new staff members into hotel teams, supported by professional trainers from Giant Steps. These two hotels are the first in Canada to roll out this program, with the aim of extending it to other Fairmont hotels in the country, while in parallel providing a positive experience to autistic guests and their families. 

Jimmy Shaw Takes Over As President Of HRAWI

Mr Jimmy Shaw, Managing Director of The Waterfront Shaw, Lavasa has been elected the new President of The Hotel And Restaurant Association (Western India) – HRAWI. The appointment took place during the 74th Annual General Meeting (AGM) held in Mumbai on 21st September, 2024, where new Office Bearers for the 2024-25 term were also appointed. In his new role, Mr Shaw will continue to lead HRAWI’s efforts in spearheading various campaigns that cover critical facets of the hospitality industry, including food safety, regulatory advocacy, talent retention and development and sustainability.

 A third-generation hotelier, Mr Shaw also serves as Director of Bona Sera Hotels Ltd and Shaw Hotels & Consultancy Services Pvt Ltd. In addition to his hospitality ventures, he is also the Managing Director of ShawMan Software Pvt Ltd. and Director at IDS NEXT Business Solutions Pvt Ltd. Known for his advocacy within the industry, Mr Shaw previously held the position of Honorary Secretary of HRAWI.

“HRAWI has made significant progress, crossing many important milestones in recent years. The past committee’s leadership worked tirelessly to address member concerns and engage with the Government, facilitating swift resolutions where necessary. The Association has been proactive in addressing key challenges, from simplifying GST compliance to tackling issues like cyber-bullying and talent shortages. My goal is to continue this legacy and work in the best interest of our members and the hospitality sector as a whole. I am grateful to the Executive Committee for placing their trust in me and electing me as President,” says Mr Jimmy Shaw, President, HRAWI.

Under Mr Jimmy Shaw’s leadership, HRAWI will continue engaging with the Government during the GST Council meetings and Union Budgets, collaborating with the Ministry of Tourism and making legal interventions to address industry-wide concerns. The Association will be particularly focused on simplifying the process of obtaining licenses through its recommendations on Ease of Doing Business (EoDB).

“We will continue advocating the need to streamline and simplify licensing procedures to enhance the EoDB initiative and reduce administrative burdens. For the hospitality industry to thrive, a business-friendly environment with fewer complexities is essential. We will also continue to work with policymakers to bring about these much-needed reforms. Additionally, the Association will continue hosting its latest initiative - Empowering Hospitality Conclaves & Awards, which aims to bring together industry leaders, experts and stakeholders to discuss and address key issues facing the hospitality sector at regular intervals. Most importantly, going forward our focus will be on creating a greener, more eco-friendly future for our industry and our planet,” concludes Mr Shaw.

The newly appointed Office Bearers include Mr Nirav Gandhi as Senior Vice President, Mr Chetan Mehta as Vice President, Mr Pradeep Shetty as Honorary Secretary, Mr Sumit Suri as Joint Honorary Secretary and Mr Gurbir Singh Bedi as Honorary Treasurer.

CMO Asia Honors Soumitra Kundu as Pune's Best General Manager, Hospitality

Pune : CMO Asia has recognized Soumitra Kundu, Deputy General Manager at The Orchid Hotel, Pune, with the prestigious title of Pune’s Best General Managers, Hospitality. With an illustrious career spanning over 20 years in the hospitality sector, Soumitra Kundu has established himself as a leading force in driving operational excellence and elevating service standards.

Under his forward-thinking leadership, The Orchid Hotel, Pune has undergone significant transformation, particularly in its Food & Beverage (F&B) operations, where eco-friendly innovations and advanced technologies have been seamlessly integrated. His comprehensive approach to staff training programs has further enhanced guest satisfaction, aligning with the hotel’s commitment to sustainability and service excellence.

Soumitra Kundu’s expertise extends across hotel budgeting, forecasting, and staff performance development, ensuring that The Orchid Hotel, Pune continues to strengthen its position as a premier hospitality destination. His deep understanding of industry regulations and unwavering integrity has played a pivotal role in maintaining impeccable safety measures for both guests and staff, creating a secure and comfortable environment.

As he accepts this acknowledgement , Soumitra remains dedicated to The Orchid Hotel’s mission of delivering outstanding guest experiences, fostering operational efficiency, and championing sustainable practices. His leadership continues to inspire innovation and growth, ensuring the hotel's legacy as a leader in Pune’s hospitality landscape.

Why Prioritising Sustainability is Important in Hospitality by Shivani Arora

In recent times, the hospitality industry has widely recognized the growing need for sustainability to maintain the health of natural ecosystems.

Life must be supported for present and future generations, and adopting sustainable practices is essential to ingraining certain behaviors. In order to draw visitors, hotels mostly rely on natural resources like immaculate scenery, beaches, and pure air. But this dependence also puts a lot of stress on these resources, endangering the ecosystem that the business itself depends on.

Hotel operators are turning an increasing amount of their attention to revenue management systems and sustainability initiatives in order to combat rising expenses, more regulations, andfierce competition. During this process, there appears to be an increase in awareness among travelers as well, who are searching for hotels that are environmentally friendly.

Hotels are adopting sustainable practices as a result of their growing acceptance of the sustainability problem.

Recycling laws, reduced water consumption, waste minimization, energy conservation, and carbon emission reduction are among the measures that are being adopted. The front-runners among the hotel chains such as Hilton and Marriott are the major proponents of this movement owing to their open declarations of the measures adopted to minimize the negative impact on the environment.

Let’s look at some sustainable practices in hospitality these days.

Waste management and reduction- Hotels are reducing the amount of single-use plastics and throwaway things they use, as well as reducing food waste through programs and creative recycling ideas.

Water conservation – Water-efficient fixtures, rainwater harvesting systems, and greywater recycling technologies are being adopted to reduce water consumption without compromising guest comfort. 

Sustainable sourcing and local partnerships- Prominent lodging establishments are giving top priority to acquiring products and services that adhere to ethical and ecological norms, such as locally and organically produced goods. In addition to lowering their carbon footprint, hotels that promote local relationships also help the communities and companies in the area.

Technology’s place in environmentally friendly hospitality-Technological advancements play a pivotal role in facilitating sustainable practices within the hospitality industry. From IoT-enabled smart systems that optimize energy usage to mobile applications that promote paperless operations and AI-driven predictive analytics for resource optimization, technology is instrumental in driving efficiency and reducing environmental impact. 

Based on existing patterns, it is easy to forecast that the increased emphasis on sustainability will continue. The growing concerns about the environment have made consumers very wary.Travelers want to choose hotels that are sustainable and practice eco-conscious living. In addition, hotels are embracing sustainability to obtain a competitive advantage in the market as well as to help create a healthy planet. For the hospitality business to continue growing and succeeding, sustainability is a strategic necessity because customers are prepared to pay extra for eco-friendly lodging.

For the hospitality sector, sustainability is now not just a desirable outcome but also a need. Hotels may meet guest expectations while reducing their ecological footprint by using sustainable sourcing techniques, waste reduction strategies, energy efficiency measures, and water conservation activities.

The hospitality sector can lead the way toward a more sustainable future by working together, being innovative, and being dedicated to social and environmental responsibility.

Implementation Opportunities:

Assessing operational updates

Making operational adjustments is essential to enhancing hotel sustainability. Operators might begin by carrying out thorough energy audits to find places where energy use can be cut. This could lead to simple adjustments like replacing the lighting or changing the filter, which can quickly lower energy use and lessen the hotel’s carbon footprint.

They might also influence capital plans for more significant infrastructure modifications, such the eventual replacement of the HVAC system. The use of water conservation measures, like low-flow fixtures and efficient washing and irrigation systems, is crucial for sustainability initiatives. Programs for waste management, such as composting and recycling, can also dramatically reduce the amount of garbage dumped in landfills. A hotel’s operational efficiencies can be found anywhere and are frequently

Involving guests

By educating visitors about their environmentally friendly policies in public areas and guest rooms, hotels may make their sustainability programs more engaging for visitors and inspire them to get involved in conservation efforts. Guests at one island resort are encouraged to produce their own corals, which eventually outcompete certain species on the reefs.

Additionally, it provides eco-friendly amenities like toiletries in reusable containers, which cut down on the waste produced by single-use plastics.

Some hotels even incentivise guests for sustainable behaviour, like offering discounts for opting out of daily room cleaning. Hotels should also consider seeking feedback on their sustainability efforts to prioritise actions that guests are motivated by. By involving guests in sustainability initiatives, hotels not only reduce their environmental impact but also raise awareness and foster a sense of ownership among their clientele.

Engagement of workforce

Training and educating staff about eco-friendly practices, waste reduction, and energy conservation can lead to more efficient operations and cause a ripple effect where staff bring these practices to their homes and their communities. Staff can also serve as ambassadors, promoting sustainable practices to guests and encouraging their participation.

Moreover, recognising and rewarding employees for their contributions to sustainability efforts can boost morale and motivation. Ultimately, a committed and informed workforce is an invaluable asset in achieving and maintaining a sustainable future for hotels.

Some Challenges faced

Financial and cost hurdles are common since adopting sustainable practices frequently necessitates an initial investment, which may discourage enterprises owing to profitability concerns. Teaching stakeholders about the advantages of sustainable practices is crucial to overcome this obstacle because there may also be resistance to change and a lack of awareness.

In the realm of hospitality, sustainable practices are no longer a luxury but a necessity. As the world grapples with environmental concerns, the industry must embrace its role in promoting responsible consumption, conservation and social responsibility.

The journey toward sustainable hospitality has challenges, but with industry collaboration and innovative strategies, the hospitality sector can pave the way for a greener, more responsible future.

The hospitality industry is facing growing pressure to address its environmental impact and promote sustainable practices. However, while sustainability is often viewed as an opportunity for businesses to improve their reputation and attract environmentally conscious customers, the potential risk of climate change and non-compliance with the growing sustainability agenda is not yet seen as critical.

Expanding Horizons: The Epic Hospitality Consultancy Leading Innovation in the Hospitality Sector

The Indian hospitality industry is on the cusp of a transformative era, marked by rapid growth, evolving consumer demands, and technological advancements.

Leading the charge in navigating this dynamic landscape is The Epic Hospitality, founded by industry veteran Mr.Rishi Surya Puri. With over 32 years of experience across renowned brands like Mayfair Hotels & Resorts, Carlson, Holiday Inn, Sheraton, Lords Hotels & Resorts, and Wyndham Hotels, Rishi Puri is a recognized leader whose entrepreneurial vision and strategic expertise are reshaping hospitality management across India and beyond. AVision Rooted in Experience

At its core, The Epic Hospitality is built on the principle of delivering tailored, innovative solutions that address the diverse needs of hospitality players—from boutique hotels and large chains to startups and resorts. Drawing on decades of firsthand experience, Rishi Puri and his team offer bespoke strategies designed to foster sustainable growth, elevate guest experiences, and optimize operations.

“After working with some of the biggest names in the industry, I founded The Epic Hospitality with a mission to bridge the gap between operational challenges and strategic growth. Our consultancy services are designed to be as dynamic as the industry itself, offering solutions that address everything from market repositioning to technology integration” shares Rishi Puri. Tailored Solutions for a Diverse Hospitality Landscape India's hospitality sector is a diverse ecosystem encompassing luxury resorts, urban business hotels, budget accommodations, and eco-friendly retreats. Each property type faces unique challenges, and The Epic Hospitality excels in providing customized, data-driven solutions to meet these needs.

Take, for instance, the mid-scale resort in Kerala that faced stiff competition from new market entrants. The Epic Hospitality conducted a comprehensive market analysis, identifying the underexplored niche of wellness tourism. By revamping the resort’s offerings to include yoga retreats, Ayurvedic treatments, and organic dining options, the property was repositioned as a premier wellness destination—resulting in a 30% increase in occupancy and a significant boost in guest satisfaction.

Similarly, for high-end luxury hotels, The Epic Hospitality focuses on creating unmatched guest experiences through advanced CRM systems, bespoke loyalty programs, and exclusive partnerships that elevate the brand. For budget and mid-scale hotels, the consultancy hones in on cost management, operational efficiency, and revenue optimization, helping properties thrive in a competitive landscape.Innovative Solutions in Technology and Operations In today’s digital-first world, technology is no longer an option but a necessity for staying competitive. The Epic Hospitality is at the forefront of integrating cutting-edge technology, from AI-driven guest services and Big Data analytics to IoT systems for energy management.

These tools not only enhance operational efficiency but also create more personalized guest experiences. Rishi’s experience at Wyndham Hotels speaks to his commitment to technology. Under his leadership, a property-wide smart energy management system was implemented, resulting in an 18% reduction in energy consumption. This project showcased how modern technology could dramatically reduce operational costs while improving sustainability—two factors that are increasingly important in today’s hospitality industry. Sustainability and Wellness: The Future of Hospitality In line with global trends, The Epic Hospitality aims at positioning itself as a leader in sustainability and wellness.

Guests today are more environmentally conscious, and properties that offer eco-friendly options stand to gain a competitive edge. Rishi and his team work with properties to implement waste reduction programs, adopt renewable energy sources, and use sustainable building materials. At the same time, the wellness tourism sector is growing rapidly, driven by a post-pandemic focus on health and well-being. The Epic Hospitality is helping hotels and resorts expand their wellness offerings, from mindfulness retreats to spa treatments, ensuring that properties not only meet but exceed guest expectations. Education and Mentorship: Empowering the Next Generation Beyond consulting, The Epic Hospitality is deeply committed to education and knowledge sharing within the industry.

Rishi Puri regularly mentors aspiring hoteliers and shares his insights through lectures, webinars, and industry forums. His recent speaking engagement at a top hospitality institute sparked discussions on innovation’s critical role in driving industry growth. “Our goal at The Epic Hospitality is not only to help current businesses thrive but also to empower the next generation of hospitality leaders with the tools and knowledge they need to succeed,” says Puri. The Road Ahead: Shaping the Future of Indian Hospitality As the hospitality industry continues to evolve, The Epic Hospitality remains at the forefront of driving sustainable growth, innovation, and excellence.

By offering tailored solutions, embracing technological advancements, and fostering collaboration across the sector, The Epic Hospitality is poised to lead the Indian hospitality industry into a new era of success.Whether working with established brands or emerging startups, Rishi Puri and his team are committed to helping clients navigate the complexities of the hospitality landscape while positioning them for long-term growth. For more information, follow The Epic Hospitality as they continue to shape the future of the hospitality industry and be your Partners in Brilliance, one property at a time.

Rishi S. Puri is the Principal Consultant at Epic Hospitality Consultancy. With over 32 years of experience in the hospitality industry, he has held senior managerial roles at renowned establishments such as Lords Hotel Group, Four A Resort - Jammu, Park Plaza By Radisson Chandigarh, Wyndham Group, Godwin Hotels and Mayfair Hotels & Resorts. He is also an active speaker on hospitality education and industry insights.

Get in touch with Rishi Puri: +91 93776 07777
principalconsultant@theepichospitality.com

Eclat Hospitality Celebrates Nine Years of Partnership with Vikas Mehra

Vikas Mehra
Director - International Placements at Eclat Hospitality

Eclat Hospitality is proud to celebrate nine successful years of collaboration with Vikas Mehra, a dedicated and valued member of our team. This milestone marks a significant chapter in our journey together, highlighting Vikas’s contributions and unwavering commitment to our shared vision.

Vikas’s journey with Eclat Hospitality began during his time as a Hotel Management student. Our paths first crossed when I visited his college as a faculty member, and later, as I took on a more prominent role, we continued to stay in touch. Vikas pursued his dream of gaining international experience, and upon his return to India, he reconnected with a friend who was working with me at that time.

Our first project together was a training assignment that laid the foundation for what would become a fruitful partnership. Vikas joined us full-time, and since then, there has been no turning back. His values and vision have seamlessly aligned with ours, making him an integral part of Eclat Hospitality’s growth and success.

As we reflect on these past nine years, we recognize the significance of having a partner whose principles resonate with our own. Vikas’s dedication has been instrumental in building and leading Eclat Hospitality to where it stands today.

“I cannot thank Vikas enough for choosing Eclat Hospitality, building Eclat Hospitality, and now leading Eclat Hospitality,” said Prabhjot Bedi, Founder and CEO of Eclat Hospitality. “His contributions have been invaluable, and we look forward to many more years of success together.”

Vikas Mehra is Director - International Placements at Eclat Hospitality.

To know more visit www.eclathospitality.com

Post Budget Quote from Mr. Madhavan Menon, Executive Chairman, Thomas Cook (India) Limited (Thomas Cook, SOTC, Sterling Holidays and TCI)

This year’s Union Budget has opened new doors to development, specifically for domestic and inbound tourism. With the focus on special development funds/ programs for the socio-cultural-religious potential of iconic temple corridors including Gaya’s Vishnupad & Mahabodhi temples into world-class pilgrim and tourist destinations (to be modelled on the success of the Kashi Vishwanath temple corridor), the Government of India’s intent is encouraging. Additionally, the comprehensive development of the Rajgir Jain Temple site; rejuvenation of the historical gem of Nalanda & Nalanda University into a major religious-tourist centre, would have a multi-pronged impact. While positioning India as a vibrant global tourism destination, it will also accelerate job creation and economic opportunities for allied sectors.

The Budget also appreciated the underleveraged potential of Odisha's tourism industry by supporting the state’s rich heritage-history, spirituality, craftsmanship and natural beauty.

Recognizing the high potential domestic cruise segment, the Union Budget announcement proposed a simpler tax regime to support/incentivize foreign cruise companies operating in India’s waters.

We’re optimistic about the significant allocation of INR 11.11 lakh crore (constituting 3.4% of India's GDP) towards infrastructure development. The development of road, rail, air, and waterways will ensure a boost to access/connectivity and affordability, and force multiplier benefits for tourism and allied sectors.

When introduced, TCS was considered disadvantageous to salaried employees as their cash flows were negatively impacted. Post the Budget announcement, salaried employees can now avail of immediate credit of TCS paid on account of their foreign travel - against TDS on salary, enhancing the purchasing power of Indian consumers.

The discontinued SEIS scheme should have been reinstated, as this is meaningful towards encouraging inbound tourism, foreign exchange receipts and a force multiplier for employment generation.

We are disappointed to note that key pillars in India’s Tourism agenda - Aviation & Hospitality were not mentioned as part of the Budget and both standardisation of GST rates on hotel tariffs to 12% and the reduction of ATF remained unaddressed.

Post Budget Quote From Vishal Kamat, Executive Director of Kamat Hotels India Limited (KHIL) and Chairman CII Maharashtra State

"The 2024 budget is notably employment-oriented, addressing the needs of various workforce segments, from those starting from scratch to those in mid and lower-level positions. The adjustments in income tax will provide additional income, bridging the gap between employers and employees' capabilities, which will significantly benefit the workforce.

The emphasis on temple tourism in the budget is commendable. We have witnessed the grassroots impact of such initiatives, benefiting everyone from tea vendors to local grocers when we recently opened our first Ira by Orchid Hotels in Ayodhya. Expanding these efforts to other sacred sites like Kashi Vishwanath and Ayodhya can help uplift entire communities, ensuring that every individual in these holy regions reaps the benefits.

The announcements for MSMEs are also expected to positively impact the overall industry. This budget is a significant step towards fostering employment and economic growth, and we are eager to explore its full implications."

Post Budget Reaction Pulkit Arora, Director, CYK Hospitalities

"Finance Minister Nirmala Sitharaman’s budget is a game changer for the tourism sector. India aims to establish itself as a world-class tourist destination, focusing on places that are of immense spiritual importance, which includes Vishnupath temple at Gaya, and Mahabodhi temple in Bodhgaya, and comprehensive development of the Kashi Vishwanath corridor, and the Brahmkunda of Rajgir and Nalanda, in Bihar.

The Indian Food and Beverage industry rises significantly each year. As India aims to promote world-class tourism experience, this would also benefit the F&B industry. The inflow of tourists - international or domestic would like experience the taste of the local food, which will eventually bring up the demand for local food vendors as well as reputed food brands. This would significantly result in economic and social growth. Also, there will be an increase in local employment opportunities to run successful food businesses and manage tourists in these cities."

Luxurious Accommodation: Beyond Five Star -By Mr. Mudhit Gupta, Founder & CMD, EMGEE GROUP

In an era where the concept of luxury is constantly expanding, the field of lavish  accommodations has expanded beyond the traditional limits of five-star ratings. We  have seen the changing definitions of luxury in the Hospitality and real estate industries.  A vision to deliver excellence and innovation has been the foundation of the industry's  success, motivating us to redefine what it means to provide a truly luxurious experience. 

Luxury is no longer just about comforts and elegance. It is about generating  personalized experiences that provide luxurious comfort, exclusivity, and a sense of  belonging. The discriminating traveler or homeowner desires more than just high-end  luxuries; they want an environment that matches their goals, values, and lifestyle.  Branded residences recognize that luxury is a constantly developing story influenced by  individualism, sustainability, and authenticity. Personalization is one of the essential  characteristics that distinguishes today's upscale accommodations. Guests and  residents demand services that are personalized to their individual interests and needs.  From creative interior design to personalized personal assistants, the emphasis is on  providing a smooth and unforgettable experience. With recent developments in Mumbai,  Lonavala and Goa to demonstrate this approach, with each development thoughtfully  designed to provide a distinct living experience to their valued customers. 

Modern luxury is closely related to sustainability and wellness. Conscious living has  emerged as a defining feature of true luxury, with an emphasis on eco-friendly practices  and wellness-focused amenities. Luxury property owners are committed to creating  dynamic, sustainable communities that not only provide the greatest standard of living  but also foster a harmonious relationship with nature. Sustainable building initiatives  and wellness-focused designs are key to our concept of luxury living. The inclusion of  cutting-edge technology is another distinguishing feature of contemporary luxury.  Smart homes that use cutting-edge technology offer unprecedented convenience and  security. New developments incorporate energy-efficient solutions, water conservation,  use of green energy and modern security measures to provide residents with a modern  living experience that is both comfortable and secure. 

These days, luxurious fully fitted branded accommodation also includes artistic and  cultural enrichment. A richer, more meaningful experience is offered by properties that  connect guests to the local way of life, heritage, and artistic expression. The branded  residences take great pleasure in combining regional craftsmanship and culture into  their projects to create visually beautiful yet deeply culturally significant environments.

The essence of luxury accommodation today extends beyond the traditional five-star  classification. It is about providing a whole experience that includes personalization,  sustainability, technology innovation, cultural enrichment, and exclusivity. Owners of  branded luxury accommodations have access to all the Hotel services like butler, room  service, housekeeping etc. work towards these beliefs and motivate to constantly push  beyond the boundaries of luxury, providing unmatched living experiences that exceed  the discriminating customers. 

Looking ahead, the industry remains committed to their aim of redefining luxury by  developing iconic developments that set new industry benchmarks. With each project,  luxury property developers seek to raise the bar for luxurious housing, ensuring that  their residents and guests enjoy the pinnacle of comfort, style, and modification.

EXPERT OPINION | Why should students pursue education and hospitality despite the recent dip in the industry? by Shivani Arora

Fundamentally, hospitality revolves around human connection. The Latin word hospitalitis, which describes the relationship between a guest and a host, is actually where the word hospitality originated, and its importance in both business and education has only grown.

While the past year was tough for all industries alike, the way hospitality industry operates, and education is imparted, has been reshaped. There's never been a better moment to seize the opportunity and join an industry poised to enter the next major stage of development.

All other industries are inextricably linked to the hospitality sector. It's critical to comprehend the skills that students who seek hospitality education will acquire before I respond to your questions about why they should. As I frequently emphasize, hospitality management is a humane approach to conventional business education. And that's precisely what sets this course apart from others, along with the chances it offers.

Contrary to popular belief, a degree in hospitality provides doors for employment in nearly every field. The hospitality industry is not just about hotels and restaurants. Students are well equipped to work in industries like travel and tourism, banking & finance, real estate, consulting, luxury lifestyle & retail, event management and so many more.

In fact, a lot of students decide to go on and become successful entrepreneurs in their chosen field of interest. The unique quality of hospitality education is in its emphasis on human capital. This course is unique because of the ‘transferrable skills’ that students acquire, even though the curriculum includes modules on finance, marketing, economics, human resource management, strategy, law & ethics, entrepreneurship, and other business essentials.

These are skills and traits that stay with students throughout their professional and personal lives, and across industries, no matter what career path they opt for. In fact, according to predictions made by the majority of business periodicals, candidates will stand out for their soft skills, which include problem-solving, creativity, and critical thinking.

Given a choice between two equally eligible candidates, recruiters are always going to choose an employee which ranks higher on soft skills and emotional intelligence. These transferrable skills are a great asset to one's current skill set and have a significant impact on one's career path. Real-world learning is a significant advantage of a hospitality education. The theoretical as well as the practical aspects of learning are stressed equally.

With the help of case studies, industry narratives, and historical and contemporary organizational models, students can apply theory to real-world situations through this type of industry immersion.

In order to create space for a better, more sustainable, and more productive tomorrow, they are taking lessons from the past. Although there are many opportunities in education, it's also critical that students arrive prepared and with the appropriate attitude.

Individuals that possess creativity, the ability to think and act unconventionally, or a strong desire to become tomorrow's leaders are ideal candidates for this kind of training. I would argue that, as the consumer-industry ecosystem develops, the importance of the service has surpassed that of the product. People are found wherever there is experience, and there is a dramatic change occurring worldwide from products to experiences.

Additionally, education has a lasting value since, in situations when others are having difficulty, hospitality advances thanks to transferable skills that accumulate over time. What will the job market be like in five or ten years? Nobody knows for sure. What we do know is that some skills particularly in industries like hospitality where human interaction is the Unique selling proposition, will remain in high demand, while others will become obselete.

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Shivani Arora is an enthusiastic and dedicated professional with a Master’s in Travel Tourism Management from the University of Mumbai and a Bachelor's in Hospitality Studies from Sheila Raheja Institute of Hotel Management. With experience at Thomas Cook India, Travelxp TV, Iris Representations, Sutherland Global Services, and Trident Hotels, she now excels in academia, training postgraduate and undergraduate students. Passionate about molding students into industry-ready professionals, Shivani fosters intellectual curiosity and confidence for lifelong learning.

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Budget Quote from Rohit Sethi, Co-Founder, Seclude Hotels Home Style

"While expectations were slightly muted due to the interim nature of the budget, we welcome the government's focus on Atmanirbhar's development of domestic and inbound tourism. The aviation sector via the UDAAN Scheme has consistently improved connectivity by covering 570 additional routes which is a very beneficial growth trend. Government emphasis on consistent development of infrastructure is very encouraging, with Indian carriers proactively placing orders for more than 1,300 aircraft; doubling of airports to 149 within ten years; additional 40,000 rail bogies being converted to Vande Bharat coaches; all of which will go a long way to further boost ease of connectivity for both domestic and international tourists. Providing long-term interest-free loans to promote iconic tourist centres, development of island tourism in destinations such as Lakshadweep, and spiritual tourism are unique areas of special consideration that will have a positive multiplier effect towards job creation and boost local entrepreneurship. There are significant opportunities for India’s tourism sector to be a driver towards the vision of India becoming a developed nation by 2047 by significantly improving the prospects of key social groups mentioned in the latest budget: women, poor, farmers and youth."

Rohit Sethi, Co-Founder, Seclude Hotels Home Style

Budget Reaction Quote from Mr. Davinder Juj, General Manager, Eros Hotel New Delhi

We applaud the forward-thinking measures outlined in Union Budget 2024, particularly the interest-free loans for states to enhance their tourism hubs, attract business, and create entrepreneurship and employment opportunities for locals.

The proposed port connectivity and infrastructure improvements for the island and other attractive location accessibility in the country will motivate families and young tourists to opt for domestic travel. This step will further strengthen the hospitality industry and the travel and tourism sector will grow rapidly in the country.

Overall, being an interim budget, Union Budget 2024 was balanced and I expect the recommendations made for direct and indirect taxes will empower the middle class to spend the money on leisure and travel more.”

Red Dot Representations Facilitates Streamlined Vietnam Visa Services for Bulk Bookings

Mumbai, November 2023: Red Dot Representations, India's premier Destination Management Company (DMC), is excited to unveil an innovative Vietnam visa service specially tailored to cater to the diverse needs of travel trade partners including B2B agents, event and wedding planners, and MICE professionals, etc., regarding bulk bookings. This groundbreaking service is set to simplify the process of helping them process bulk visa requests seamlessly with reduced turn-around time, cost-effectiveness, and high efficiency. This move helps Red Dot Representations’ travel trade partners to garner more MICE, BLeisure and Wedding-related inquiries to the aspirational destination Vietnam.

To avail of the streamlined visa service, the travel trade partners will only have to provide Red Dot Representations with the travellers’ passport-size photograph against a white background without glasses; and clear scanned copies of their passport's front and back pages. Red Dot Representation will provide a hassle-free experience for bulk visa processing of their travel trade partners’ diverse clientele needs be it weddings or events in Vietnam. As part of the services, Red Dot Representations also provides the option of visa-on-arrival, which further adds flexibility and convenience to the package.

Vietnam has increasingly become a sought-after destination for Indian travellers due to its harmonious blend of seamless transfers, top-notch hospitality, a rich land of historical and contemporary attractions, a vibrant culture, diverse culinary experiences, and burgeoning opportunities in the MICE sector. The country's well-structured transportation networks, including well-connected airports and modern roadways, ensure a smooth and stress-free travel experience within Vietnam.

In the words of Prabhakar Kamat, Vice-President, Red Dot Representations, "Our mission is to craft memorable travel experiences for Indian travellers. As Vietnam is poised to welcome Indian businesses for MICE and as destination weddings in Vietnam are increasingly gaining traction too, we are witnessing the demand for bulk visa services on the rise from the Indian travel market. Facilitating our travel trade partners with a simplified solution, we at Red Dot Representations have streamlined the cumbersome and time-consuming visa acquisition process with our cost-effective, hassle-free approach. With the initiative, we are sure that our travel trade partners will inspire more Indian travellers to explore the captivating beauty of Vietnam, leading to lasting memories and unforgettable adventures."

The burgeoning Vietnamese tourism industry thrives on its commitment to top-quality hospitality, offering a wide range of luxury hotels, boutique accommodations, and resorts that cater to the diverse tastes and preferences of Indian travellers. The warm and hospitable nature of the Vietnamese people ensures that tourists feel right at home. The country's rich cultural heritage is unveiled through ancient temples, historic cities, and engaging museums, providing a glimpse into its fascinating history.

Vietnam offers an array of diverse experiences that Indian travellers can savour during their visit. From the vibrant streets of Hanoi and the picturesque landscapes of Halong Bay to the serene charm of Hoi An and the dynamic energy of Ho Chi Minh City, Vietnam presents a wide array of both modern and historical attractions. Travellers can explore the lush Vietnamese countryside, relax on stunning beaches, or immerse themselves in vibrant city life, making it a destination that caters to every traveller's preferences.

Vietnam's rich cultural heritage and its diverse cuisine are also a big draw for Indian tourists. Travellers can immerse themselves in the beauty of traditional Vietnamese music, dance, and art, while the culinary journey through Vietnamese street food and gourmet restaurants is a sensory delight. Moreover, Vietnam's flourishing MICE sector offers excellent opportunities for business meetings, conferences, and incentives in world-class facilities and settings.

The hassle-free bulk visa services for Vietnam underline Red Dot Representations’ steadfast commitment to making travel more accessible, efficient, and enjoyable for all stakeholders in the travel industry.

IHM Ranchi organizes interactive session themed “Coffee with GMs” at the institute premises

The Institute of Hotel Management (IHM), Ranchi organized an interactive session with the industry leaders on the theme “Coffee with GMs” for the final year students of the institute. The event witnessed the presence of Mr. Hemant Mehta, General Manager, Hotel Radisson Blu, Ranchi, Mr. Amit Kaushik, General Manager, Hotel Royal Retreat, Mr. Asit Kundu, General Manager, Capital Residency, Mr. Kallol Sengupta, General Manager, Hotel Green Horizon and Mr. Brajesh Gupta, General Manager Hotel Le Lac Sarovar Ranchi.

The program was set-up through a casual interaction among the General Managers and the students focusing on the career development tips, success stories and fun- filled memories from their academic and professional journey. Decades of experience and the struggle and success stories of General Managers included focus on the personal development, self-confidence, self-presentation changing industry trends and best practices, hard work and dedication, effective management styles, conflict management, budgeting and financial management in the various roles during the long spanning career in the hospitality industry. The students were enthusiastic and energetic throughout the session and they asked various questions and queries related to personal and professional life and the secret behind their success and management styles to which all the General Managers were humble to address the gathering.

The event was moderated by Dr. Bhupesh Kumar, Principal, IHM Ranchi and all the teachers were also present during this occasion. Coffee with GM is a unique initiative by IHM Ranchi where the industry experts and budding hoteliers come together on the same platform eliminating the hesitations and boundaries of interaction through heart. The program concluded with a hi- tea wherein delicious burgers, pizza and coffee all made by the students were served to the students and guests present on this occasion.

IHCL SIGNS ITS THIRD HOTEL IN INDORE, MADHYA PRADESH

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the signing of a SeleQtions branded hotel in Indore, Madhya Pradesh. The currently operational property will be rebranded SeleQtions.

Commenting on the signing, Ms. Suma Venkatesh, Executive Vice President - Real Estate & Development, IHCL said, “The signing of this hotel further strengthens our presence in the strategically important state of Madhya Pradesh. Indore, its financial capital lies in proximity to major industrial hubs and is home to several large IT parks. With the addition of this hotel, IHCL will have three of its brands in the city, which is in line with its commercial potential. The hotel is slated to open this fiscal after the quick conversion. We are delighted to partner with Winway Group for this project.”

The 125-keys hotel is situated in the heart of Indore’s commercial hub. Guests can enjoy a variety of global and local cuisines at the all-day dining restaurant, bar, and specialty restaurant. Recreational facilities will include a swimming pool and gym. The hotel will also offer state-of-the-art banqueting spaces spread over 6,400 square feet.

Mr. Sahil Wadhwani and Mr. Vansh Wadhwani, Partners,, Winway Group said, “We are delighted to bring the SeleQtions brand to Indore in partnership with IHCL. We believe this will transform the hospitality landscape in the city.”

Indore, on the banks of Kanh and Saraswati rivers is the most populous city in Madhya Pradesh. It has been consistently declared as India’s cleanest city. It is a major transit point for pilgrimage to Mahakaleshwar temple in Ujjain.

With this addition, IHCL has ten hotels across Taj, SeleQtions, Vivanta and Ginger brands in Madhya Pradesh including three under development.

About Winway Group

The Winway Group has interests in Real Estate, Residential, Corporate and Hospitality Projects in Indore. Promoted by the Wadhwani family, Winway Group has completed multiple projects such as WOW Hotel, Winway Hotel, real estate developments such as Winway World Offices, The Ambiance by Winway, The Winway Centre and Heaven Homes to name a few.

Brij Hotels sign up a historic property in Dharamshala

Brij Hotels, a collection of bespoke properties offering hyperlocal experiences in the most amazing locations, has announced signing of Brij Anarya - a luxury boutique resort in Dharamshala. A 245-year-old colonial estate in the heart of Dharamshala, the resort has an envious history like none other. Originally known as ‘White Haven’, Brij Anarya is a one-of-a-kind property in Dharamshala with a rich Victorian legacy. The property has had the honor of hosting erstwhile Viceroys, British explorers, and many important dignitaries during the British Raj.

Brij Anarya, with majestic views of the snow-capped Dhauladhar range, offers a unique boutique luxury experience in the lap of Himalayas. Set amidst tall deodar and oak trees, sprawling lawns, verdant views & surrounding tea plantations, the property hosts 12 Suites and is spread over 10 acres of mountain plateau. This boutique retreat with open windows, tall chimney and green tin roofs exudes an old-world charm. Brij Anarya offers its guests a luxurious stay amidst victorian décor, with all modern comforts & amenities. In the tradition of all Brij Hotel Properties, Brij Anarya will offer immersive local experiences from the region. There are a wide range of activities on offer for engaging guests within the Resort as well as exploring the surrounding areas. The property is conveniently located at 12 km from the Gaggal airport and a stone's throw from the Dharamshala bus stop.

Speaking on this latest development, Shiv Mehan, CEO - Brij Hotels said, “We are excited to have Brij Anarya in our curated collection of highly Experiential Boutique Resorts and this marks the second location for Brij Hotels in Himachal Pradesh. It is an honor to be sharing the legacy of this esteemed heritage property with our guests. We look forward to transporting our guests to another era with the Brij Anarya when we open our doors in June and ensure they take back unique memories of Dharamshala.”

Resonating the excitement was Sahil Sharma, Owner Atman Resorts LLP. He said, “We are delighted to partner with Brij Hotels who are known to curate unique experiences for the guests and we are well on the way to expand the property into a luxury resort with increased Inventory, Dining Options, Recreation and Spa facilities coming soon.”

Soon to open, Brij Anarya is the only property in the region with a history interwoven with the tea plantations of Kangra and the historic tea trade across the Northern Provinces, the Kashgar Region of the Hindukush and across the original Silk Route. Among the honored dignitaries who have stayed here includes British explorer Robert Barkley Shaw, administrators Sir Thomas Douglas Forsyth and Sir Donald Friel McLeod, highly regarded aristocrats of their time.

Brij Anarya is scheduled for launch in June 2023 and will join the current portfolio of 7 Brij properties in India across Uttar Pradesh (Varanasi), Rajasthan (Kukas, Pali, Jawai, Bikaner and Jaipur), Himachal Pradesh (Dalhousie). Brij Atmanya - a boutique property located in Bhowali - Nainital (Uttarakhand) is also scheduled for launch in Q2 2023. Brij is also adding multiple destinations to its portfolio with hotels in Bandhavgarh, Goa and Pokhara (Nepal) under development.

Jolyon Bulley to become Americas CEO following Elie Maalouf’s appointment to Group CEO

InterContinental Hotels Group (IHG) [LON:IHG, NYSE:IHG (ADRs)] today announces that Jolyon Bulley will succeed Elie Maalouf as Americas CEO. Jolyon is currently IHG’s Chief Executive Officer for the Greater China region, and also the Group’s Transformation Lead for Luxury & Lifestyle. The appointment follows the announcement on 5 May that Elie will become IHG’s Group Chief Executive Officer on 1 July following Keith Barr’s decision to step down to return with his family to the US.

Jolyon has been CEO for Greater China since 2018 and is a member of IHG’s Executive Committee. He was previously Chief Operating Officer (COO) for the Americas region from 2014 to 2017. He will take up his new position on 1 July and will be returning to his family home in Atlanta in the US where he will be based.

A career hotelier, Jolyon has held a number of significant roles at IHG since he joined the business in 2001. As CEO for Greater China, he has been responsible for accelerating the growth and driving the profitability of IHG’s second-largest market. Prior to that, as COO for the Americas, Jolyon led the region’s operations for franchised and managed hotels, strengthening owner relationships and hotel operating performance. This led on from Jolyon holding the same role as COO for Greater China, where he similarly oversaw the region’s hotel portfolio and brand performance, new hotel openings and owner relations.

As IHG concludes succession planning for Jolyon’s responsibilities in Greater China, Daniel Aylmer, Managing Director for Greater China, will report into Elie and continue his responsibilities in China. Transition planning is underway for Jolyon’s other commitments.

Keith Barr, outgoing Group CEO, commented: “Jolyon has made an enormous contribution to the success of IHG over his more than two decades in the business, including holding senior roles in our two biggest markets. His appointment as Americas CEO demonstrates IHG’s commitment to invest in our leaders’ development potential, our robust succession planning and a continuation of our existing growth strategy for the Americas region.”

Elie Maalouf, outgoing Americas CEO and Group CEO Designate, said: “Jolyon is returning to the Americas business where he has a proven track record of supporting the growth of IHG’s largest region. When he was COO he redesigned and strengthened how we work with and deliver for our hotel owners. Over the last five years, Jolyon has guided Greater China through the pandemic and into the recovery, further strengthened our owner relationships and continued to grow the business at pace. I am pleased to be able to move into the Group CEO role knowing that Jolyon will further strengthen the Americas leadership team.”

Jolyon Bulley, outgoing Greater China CEO and Americas CEO Designate, added: “I am proud to have the opportunity to lead our Americas business alongside our many talented colleagues and in partnership with our hotel owners. I have worked in the hospitality industry my entire career and I’m looking forward to building on Elie’s legacy in the region, remaining focused on capitalising on strong owner and guest demand for our amazing brands and our attractive enterprise platform.”