Changing Landscapes of Hospitality in 2024.

As we step into the financial year of 2024 we have already witnessed some crazy shifts happening in the hospitality industry by which we can make an assumption that 2024 will be a rock breaking year for the Industry. In this article let's explore a few areas that are making a bigger impact in the industry and changing the way hospitality Landscapes have been changing as the months pass by. 

Empowering the Hospitality Workforce: 

As per the report, the hospitality industry has witnessed a significant surge in employee compensation, resulting in an average projected increase of 9% or more. This marks a pivotal shift in the industry. This surge in the hospitality industry is not merely a financial adjustment but a strategic move to address the talent gap that emerged during the pandemic. With the hospitality industry gaining momentum globally, it has become crucial to retain experienced professionals. Now, it is more important than ever for hotel owners to invest in their teams to create a skilled and motivated workforce. 

Moreover, this strategic approach resonates with the philosophy advocated by Mr. Prashant Mishra, CEO, and Founder of Retvens Services, a leading hotel revenue management company offering comprehensive hospitality management services. With Mr. Mishra's expertise in the field, hotel owners are guided towards optimizing their workforce and enhancing operational efficiency to meet the evolving demands of the industry. 

Sustained Growth and High Demand: 

The hospitality industry in India is set for steady growth in 2024, thanks to factors like the upcoming general elections, the government's renewed support for the sector, and ongoing infrastructure improvements. The rising demand for rooms, which has reached record levels, further confirms the industry's positive outlook. 

Not only is the world interested in India for travel, but also as a center for business and investment. This increased attention on the hospitality sector comes at an opportune time, promising a prosperous year ahead. 

ADR Growth and Global Expansion: 

Our recent findings reveal a projected growth of 4.9% in Average Daily Rate (ADR) over the next year, a significant development in the hospitality sector. Moreover, the global landscape is set to witness the opening of more than 2500 hotels by 2024, highlighting a period of robust

expansion. Upon analysis, the growth in ADR underscores the rising demand, particularly in major cities. However, as the industry strives to meet this demand, it is anticipated that a plateau may occur once delayed projects and pipeline inventory catch up in the forthcoming years. This growth phase presents a unique opportunity for hoteliers to capitalize on the flourishing market, leveraging effective revenue management strategies to maximize profitability and ensure sustainable growth. 

Rapid growth in Special Accommodations: 

As the hospitality industry is growing rapidly the hotels are offering various accommodations types to the guest to make their stay more comfortable. Special accommodations, such as eco-friendly resorts, boutique hotels, themed lodges, hostels, tents, canvas, service apartments, Log Cabins, and more. are increasingly making a significant impact in the hospitality sector. These unique accommodations offer personalized experiences tailored to the preferences and values of modern travelers. With travelers seeking more authentic and immersive experiences, these special accommodations are poised to thrive in the years ahead. In 2024 and beyond, they are expected to drive growth in the hospitality industry by attracting discerning guests who are willing to pay a premium for memorable stays. 

Moreover, these accommodations often prioritize sustainability, innovation, and community engagement, aligning with the evolving expectations of travelers and contributing to the overall sustainability and resilience of the industry. As a result, they are anticipated to play a pivotal role in shaping the future landscape of hospitality, fostering creativity, and driving economic growth. 

Wellness: A New Path Forward: 

The global market for health and wellness is expected to grow significantly, reaching nearly seven trillion US Dollars. This indicates a notable shift in priorities, with health now taking precedence. As the pandemic has highlighted the importance of prioritizing health and wellness. This change presents a great opportunity for the hospitality industry to adapt and meet the changing needs of travelers seeking comprehensive experiences. 

Final Thoughts 

In conclusion, as the curtain draws on the fiscal year, it is evident that 2024 is going to be a transformative period for the Indian hospitality industry. With notable growth in the workforce environment, coupled with sustained growth and an increase in special accommodations, the industry is all set to experience expansion. Moreover, the industry's emphasis on wellness underscores a shift in traveler priorities, generating ample opportunities for the sector to adapt and thrive. By embracing these developments and challenges with resilience, the hospitality industry is well-positioned to establish new benchmarks for excellence and create a path towards a vibrant and dynamic future.

Additionally, Retvens Services, a hotel revenue management company offering revenue management and marketing services, stands poised to support hotels in maximizing their profitability amidst these evolving trends.

About Author

Mr. Prashant Mishra is the founder and CEO of Retvens, India's premier Revenue Management company, operating in over 180 countries across 5 continents. As the host of "Connecting The Dots," a renowned Hospitality Podcast, Prashant delves deep into the nuances of the hospitality sector, sharing insights from industry leaders. With a rich portfolio and expertise, Retvens under Prashant's leadership, continues to revolutionize revenue management in the global hospitality industry.

The Orchid Hotel Pune Hosts Comprehensive Safety Week Program for Staff & Guests

Pune: Putting safety first - The Orchid Hotel Pune recently concluded its Safety Week Program which was aimed at ensuring the well-being of their guests and dedicated staff.

Throughout the week, the hotel focussed on a strong foundation in safety awareness and preparedness for their staff. With workshops, training sessions, and even interactive activities, the Safety Week Program aimed to equip employees with the knowledge and skills they need to effectively handle any emergency situation that might arise.

"As a leading hotel in Pune, the safety and security of our guests and employees are our top priorities," said Ayon Bhattacharya, Vice President- West India, KHIL. "The Safety Week Program underscores our unwavering commitment to providing a secure environment for everyone who walks through our doors."

Throughout the week, employees had participated in workshops covering topics such as fire safety protocols, emergency response procedures, first aid training, and health and sanitation guidelines. Additionally, interactive drills and simulations will be conducted to reinforce learning and enhance readiness in real-life scenarios.

In addition to internal training sessions, the hotel extended its commitment to safety to its valued guests. Informational materials were provided in guest rooms outlining safety protocols and emergency procedures, ensuring that visitors are well-informed and prepared during their stay.

"We believe that proactive education and preparation are essential components of ensuring a safe and secure environment for our guests. By empowering both our staff and guests with the knowledge and resources necessary to respond effectively to any situation, we are reaffirming our dedication to their well-being," Bhattacharya added.

IPOSH- The What , Why and How by Shivani Arora (Asst Professor in Tourism & Hospitality, Certified POSH Trainer)

Preventing sexual harassment in the workplace and creating a respectful, inclusive culture are among the important issues facing the hotel industry today. Hotels are unique environments and it can be a challenge to ensure a safe, harassment-free workplace.

Unchecked inappropriate behavior by employees, supervisors, vendors, or visitors can result in sexual harassment incidents and expensive lawsuits that can negatively impact recruiting and retention, employee morale, loyalty programs, brand reputation, and financial performance.

Implementing a sexual harassment training program specifically designed for the hotel industry is a crucial first step in teaching staff members how to identify, report, and prevent harassment as part of a comprehensive strategy to stop workplace harassment. It also helps to maintain a welcoming and safe environment for all guests and employees.

What is POSH Training?

Understanding the Act- Workers need to understand the basic definition of harassment. Employees typically believe that touching another person constitutes sexual harassment. While this behavior does qualify as sexual harassment, it’s not the only one. Social Culture vs Organizational Culture- Values are established by organizations, but social culture has an impact on corporate culture that cannot be overlooked. It has been noted that workers bring their unconscious social learning to work. There are instances when a particular behavior is appropriate in social settings but inappropriate in the workplace.

What are the benefits of POSH Training in Hospitality Industry?

Legal Compliance- A safe working environment and legal protection from liability are ensured by hotels that comply with numerous jurisdictions’ laws and regulations requiring them to provide training on sexual harassment prevention.

Employee Well being- Victims of sexual harassment may experience serious psychological, emotional, and physical consequences. Hotels show their dedication to their workers’ health and well-being by offering preventive training, which promotes an environment of mutual respect and support.

Maintaining a positive workplace culture- A hotel that prioritizes the prevention of sexual harassment promotes a positive workplace culture. This can lead to increased employee satisfaction, productivity, and loyalty, contributing to a healthier work environment.

Guest Satisfaction and safety- Reputation and guest experiences are closely related in hotels. Hotels make their guests feel safer and more at ease by addressing and preventing sexual harassment. This may have a favorable effect on patron loyalty and satisfaction.

Risk Mitigation- Incidents of sexual harassment may lead to fines, legal action, and reputational harm to the hotel. Prevention training assists in reducing these risks by teaching staff members on proper behavior and by laying out clear policies, procedures, and expectations.

Bystander Intervention- Training employees on bystander intervention empowers them to play an active role in preventing sexual harassment. Encouraging a culture of looking out for one another can contribute to a safer overall environment.

Ethical and Social Responsibility- Hotels have an ethical duty to provide preventive training in addition to their legal obligations. Encouraging a harassment-free workplace is in line with the larger social expectation that businesses should make a positive contribution to society.

Attraction and Retention of talent- When selecting or deciding to remain with an employer, job seekers and employees are increasingly taking workplace culture and policies into account. The hotel’s dedication to ending sexual harassment makes it a more appealing place to work, attracting and keeping top talent.

Best Practices- Global standards and best practices, including anti-harassment measures, have been established by numerous international hotel chains and hospitality organizations; hotels that consistently implement prevention training are in line with these industry-wide expectations.

How can employees recieve POSH Training-

An organization can provide its staff with a range of training alternatives. There are several options for POSH training, such as seminars on training modules, online classroom instruction, and traditional classroom instruction. The kind of training to use will depend on the nature of the organization.

Choose a solution that offers high-quality courses for corporate training. Instructor-led virtual training courses are the best, but employees should have the right to access them from any location, on any device. Online training makes it simple and easy to deliver training as needed, depending on your schedule.

In the workplace, sexual harassment has become the norm. While harassment can affect both men and women, women are more at risk. Through POSH training, managers and staff can collaborate to make the workplace a safer place for everyone. This training encourages managers and staff to abide by the law. Employees that participate in posh harassment awareness training will learn what constitutes harassment, how to spot it, and how to prevent it. The legal and moral ramifications of harassment are also covered in the training, as well as the obligation of both employers and employees to report and stop it.

Author: Shivani Arora

www.linkedin.com/in/shivani-arora-b37015114

The Divine Delights of the Andaman and Nicobar Islands Indian Gastronomy Series by Dr Himanshu Talwar

Nestled in the sapphire waters of the Bay of Bengal, the Andaman and Nicobar Islands boast breath-taking natural beauty and a rich and diverse food culture. The culinary landscape of these islands is laced with indigenous traditions, cultural influences, and the bounty of the surrounding seas.

The Andaman and Nicobar Islands are home to several indigenous tribes, each with its distinct culinary practices. The Andaman and Nicobar Islands have a history marked by cultural diversity, with influences from various communities such as Bengalis, Tamils, Telugus, and others resulting in a fusion of flavors that adds depth and complexity to the island's gastronomic identity.

On the other hand, Nicobari cuisine features local ingredients like taro, breadfruit, and an emphasis on fresh fish. The Nicobari people's close connection to nature is evident in their culinary practices, creating a culinary experience that is both rooted in tradition and intimately tied to the island's ecosystem.

The islands are full of different spices that give a special taste to each dish. Turmeric, coriander, cumin, and mustard seeds come together to create a lively mix of flavors. Local herbs enhance the aroma, making the food here distinct. Coconut is a popular ingredient. Dishes incorporating coconut feature a fusion of its smooth texture with indigenous spices which gives it a divine flavor.  It also shows that the cuisine of the islands doesn't solely rely on spices but also on the thoughtful utilization of natural resources.

Here's a list of some infamous foods from the Andaman and Nicobar Islands-

·       Fish Curry and Rice (Macher Jhol Bhat): Fish curry and rice is a staple dish in the Andaman and Nicobar Islands. The fish curry is creamy and zesty, with a balance of spices and the subtle sweetness of coconut milk. Fresh fish, often caught from the surrounding seas, is tender and absorbs the flavors of the curry, resulting in a rich and satisfying dish which is typically served with steamed rice. It's like comfort food with a coastal touch, a way of celebrating the sea's kindness.

·       Andamanese Chicken Curry: This indigenous dish is tantalizing and mildly spicy, with layers of flavor from the spices and coconut milk. The chicken is juicy and tender, and the curry has a creamy texture that pairs well with steamed rice or bread. This dish is unique, showing traditions that have lasted a long time, giving you a taste of the islands' heart. Lighthouse Residency in Port Blair is renowned for its Andamanese chicken curry.

·       Nicobari Fish Biryani: It is a flavor-packed and aromatic dish made with layers of spiced rice and marinated fish. Rice is infused with flavourful spices and unlike traditional biryani, it uses fish as protein instead of chicken or beef. The moist and tender fish makes it a delectable meal.

·       Andamanese Bamboo Shoot Curry: Bamboo shoots are a common ingredient in Andamanese cuisine. The Andamanese bamboo shoot curry is earthy and slightly tangy, with a hint of spiciness from the chili powder. The bamboo shoots have a firm texture, and the curry pairs well with steamed rice or bread.

Coconut Prawn Curry: It is velvety and delicious, with a delicate sweetness from the coconut milk. The prawns are tender and succulent, and the curry has a rich and aroma-filled flavor that is perfect with steamed rice or bread.

Andamanese and Nicobari meals may seem simple, but they hold a rich tradition. The food culture of the Andaman and Nicobar Islands goes beyond just enjoying different foods; it's like taking a trip through their history, nature, and community. For tourists, it is a unique food adventure from the tangy chicken curry cooked in tamarind to the sweet coconut-infused dessert. The use of traditional methods passed down from the locals and the mix of modern flavors makes every dish special.

Author - Dr Himanshu Talwar is an industry veteran with various articles, columns, travelogues, and write-ups published specifically on Tourism, Hospitality, and Aviation to his credit

Indian Hotel Industry - Revenue & Expansion Pattern Analysis & Forecast By Saurabh Pande

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Elevating Celebrations: Unveiling Opulent Wedding Trends and Exclusive Offerings with Mr. Namit Vijh, Cluster General Manager for Rajasthan & Agra

In anticipation of the forthcoming wedding season, Mr. Namit Vijh, the esteemed Cluster General Manager for Rajasthan & Agra with Radisson Hotel Group and General Manager of Radisson Gurugram, Udyog Vihar, unveils exciting developments and trends in the world of luxury weddings.

As the Indian economy demonstrates robust recovery post-pandemic, discerning couples are poised to elevate their special day into an unparalleled, unforgettable experience, reflecting an upswing in spending capacity. Reflecting contemporary preferences, weddings are witnessing a shift towards personalised arrangements, where couples endeavour to infuse their unique personalities into every facet of their celebration.

The hospitality sector anticipates a substantial surge in wedding bookings, projecting a growth rate of 20 - 30 percent for the upcoming season. Hotels, ranging from affordable to luxury establishments, strategically position themselves to cater to the flourishing wedding industry. Banqueting services emerge as a significant revenue stream, drawing keen interest from investors for its promising potential.

Gurugram is swiftly emerging as the preferred destination for opulent weddings. The city’s unique fusion of modern amenities, accessibility, and cultural richness positions it as an ideal choice for couples seeking an extravagant celebration.

As a flagship property within the Radisson Hotel Group, Radisson Gurugram, Udyog Vihar, The property features a sprawling 35,000 sq ft event space, making it an ideal choice for hosting social and corporate events of any scale. With 5 outstanding venues for weddings - Lawn, Poolside, Lotus, Jasmine, and Rose, along with a restaurant, a bar, and 200 inventory rooms, it offers the perfect blend of traditional and contemporary hospitality. The commitment to providing diverse and exceptional experiences extends further with the inclusion of a unique Smash Gaming Zone and an exclusive Tattva Spa, ensuring that guests can enjoy not only luxurious accommodations but also immersive entertainment and relaxation during their stay. Radisson Gurugram, Udyog Vihar, stands as a benchmark for unparalleled service and sophistication in the hospitality landscape.

Radisson Gurugram, Udyog Vihar has meticulously revamped its banqueting facilities, ensuring they align with the evolving needs of modern weddings. Our updated and modernized banquet halls provide the ideal canvas for crafting memorable moments. Acknowledging the significance of a delightful culinary experience during weddings,

Radisson Gurugram, Udyog Vihar is committed to curating a gastronomical journey that seamlessly complements the overall theme of the celebration. Our offerings span from traditional Indian cuisine to international delicacies.

In a bid to elevate the dining experience, Radisson Gurugram, Udyog Vihar has invested in cutting-edge technology. Guests can indulge in live food counters, interactive food displays, and digital menu cards, ensuring a seamless and delightful culinary journey.

Mr. Namit Vijh and the distinguished team at Radisson Gurugram, Udyog Vihar are dedicated to crafting unique and unforgettable weddings. Whether an intimate gathering or a grand celebration, our team of experts collaborates closely with couples to bring their distinctive vision to life.

Radisson Gurugram, Udyog Vihar extends a gracious invitation to those seeking the perfect venue to host their wedding. With an unwavering commitment to providing an unparalleled experience, we invite couples to explore our offerings and transform their wedding into an exquisite and magical affair.

In the dynamic landscape of Indian weddings, Mr. Namit Vijh and Radisson Gurugram, Udyog Vihar, stand prepared to orchestrate an extraordinary and memorable wedding experience.

Employee Learning And Development: The Secret Sauce Of Success In The Hotel Industry by Saurabh Pande, Master Trainer & Facilitator

In the ever-evolving world of the hotel industry, the secret recipe for an organization's success is deeply anchored in the talents and skills of its workforce. Yet, this secret recipe may lose its magic when the importance of comprehensive employee Learning and Development is overlooked by key executives and supervisors. Often underestimated, this element of professional development is a game-changer in the industry. The Association for Talent Development's 2023 study brings to light a startling revelation, indicating that hotel establishments offering comprehensive Learning and Development programs enjoy an overwhelming 218% higher income per employee than those that do not.

However, on the other side of this encouraging statistic is a concerning insight from a Gallup survey: 70% of employees do not feel they have mastered the skills required for their roles. This stark contrast between the potential and reality of employee Learning and Development in the hotel industry paints a vivid picture. In this thought-provoking article, we focus particularly on India's hotel industry to delve deep into the heart of this issue. We aim to explore the intricate challenges arising from inadequate Learning and Development and examine the sweeping impact such shortcomings can have on team performance.

1. The Keystone of Success: Standard Operating Procedures (SOPs)

Standard Operating Procedures (SOPs) act as the cornerstone of success in the hotel industry. They provide a methodical approach for efficient and uniform operations. SOPs ensure clarity, reduce errors, and promote teamwork, thereby forming a robust foundation for achieving organizational goals. However, a lack of clear SOPs can lead to confusion and inaccuracies, which can negatively impact the service quality in hotels. An effective SOP provides employees with a reference to the most common and vital tasks, procedures, and practices within the hotel. It is an invaluable tool for the Learning and Development of new employees and reinforcing protocols among existing staff.

2. The Downward Spiral: Inadequate Learning & Development

Inadequate Learning and Development can trigger a 'domino effect', where one event sets off a series of subsequent unfavorable incidents, leading to a decline in team performance. This is especially true in the hotel industry where high standards of service are expected. The remedy is clear - hospitality establishments must invest in comprehensive, high-quality Learning and Development to bridge the skills gap and boost productivity. Effective Learning and Development equips employees with the necessary skills and knowledge to perform their roles efficiently and deliver high-quality service to guests.

3. The Silent Adversaries: Complacency and Miscommunication

Complacency and miscommunication, if not addressed, can subtly undermine team performance in the hotel industry. Complacency can set in when employees feel their growth and learning have stagnated, while miscommunication can lead to errors and coordination problems. To counter these issues, it's essential to provide growth opportunities and maintain transparent communication channels to keep employees engaged and motivated. Regular Learning and Development programs and workshops can help employees upgrade their skills and stay updated with industry trends.

4. The Crucial Intersection: Impact on Team Performance

Inadequate Learning and Development harms team performance, resulting in decreased efficiency, complacency, and miscommunication. This is particularly significant in the hotel industry where team performance directly impacts guest satisfaction. Therefore, organizations must invest in comprehensive Learning and Development to foster growth, engagement, and effective communication within teams. A well-trained team can significantly enhance guest satisfaction, leading to repeat business and positive word-of-mouth advertising for the hotel.

In concluding our exploration, it is abundantly clear that addressing the often-hidden consequences of inadequate employee Learning and Development is not just important, but critical for the long-term success of any hotel establishment. The key to unlocking a multitude of benefits is acknowledging these challenges and making a firm commitment to invest in comprehensive Learning and Development solutions. These investments can bolster efficiency, improve quality assurance, reinforce safety protocols, and yield significant returns on investment. By nurturing a culture of continuous professional growth, hotel establishments can help unlock their workforce's full potential. However, the benefits of employee Learning & Development and development extend beyond the employees and the organization. This proactive approach greatly enhances the experience and satisfaction of the guests, contributing to the overall success of the hospitality industry. In essence, by investing in our employees, we are investing in the very heart of our establishments, setting the stage for a journey toward unparalleled success in the exciting world of hospitality.

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About The Author

Saurabh Pande

Hotelier

Master Trainer & Facilitator

Certified Learning & Development Manager

Saurabh Pande, hailing from the charming city of Lucknow, is a passionate hotelier boasting an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F&B Service and Learning & Development, he has emerged as a dynamic Master Trainer and Facilitator. As a Certified Learning & Development Manager, Saurabh's diverse interests include reading, writing, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of his interests.

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Novotel Visakhapatnam Varun Beach Breaks Barriers by Launching Braille Menus for the Visually Impaired

Novotel Visakhapatnam Varun Beach, a distinguished member of the Accor group, proudly heralds a breakthrough initiative in inclusivity with the launch of Braille menus. This historic step, unveiled at the renowned Indian specialty outlet, Zaffran, marks the hotel as the pioneer in Andhra Pradesh, fostering empowerment and equality for all.

The inauguration ceremony witnessed esteemed officials, including District Blindness Control Society Coordinator Dr. Vishwamitra, HOD Ophthalmology, Visakhapatnam, along with dignitaries from Andhra Medical College and Varun Group, gracing the momentous occasion.

Our ethos revolves around fostering inclusivity, ensuring every individual feels esteemed and embraced emphasized Mrs. Lakshmi Sridhar , General Manager at Novotel Visakhapatnam Varun Beach and The Bheemili Resort manaed by Accor.

The event welcomed luminaries such as Dr. G. Butchi Raju, Principal of Andhra Medical College, Dr. Allu Padmaja, Head of DREH, and Dr. Vasupalli Ravi, HOD, Anesthesia & CCM, KGH. The revelation of the Braille menu brought heartfelt joy to visually impaired guests, enabling them to independently explore and order from the menu.

This trailblazing move underscores Novotel Visakhapatnam Varun Beach’s dedication to fostering a more inclusive and hospitable environment within the hospitality industry. The Braille menus signify not merely a menu but a gateway to empowerment and independence for the visually impaired.

Additionally, the event was graced by Mrs. Lakshmi Prabhu Kishore, Director, Varun Group, further emphasizing their commitment to inclusivity and diversity. As part of this commitment, Novotel Visakhapatnam Varun Beach employs six visually impaired individuals across various departments. Two of these remarkable employees were present during the event, delighting in reading the Braille menu and placing their orders, symbolizing the triumph of inclusivity in action.

The Elegant Technique Of Tactful Refusal by Saurabh Pande

A SOPHISTICATED APPROACH TO DECLINING REQUESTS IN HOSPITALITY AND SERVICE SECTORS

Welcome, fellow hospitality professionals, to an exploration of an often-overlooked aspect of our industry - the art of tactful denial. As experienced mavens in this bustling and vibrant sector, we are all too familiar with the central role customer satisfaction plays in our enterprises. Guests are the cornerstone of our operations, the vital life force that drives us forward. Our mission? To consistently deliver unparalleled service and thereby safeguard the esteemed reputation of our industry. Amidst this rewarding, though challenging journey, we often encounter a common and timeless axiom, "YOU CAN NEVER SAY NO; BUT YOU SHOULD KNOW HOW TO SAY NO"

In the ever-evolving landscape of hospitality, we frequently come face-to-face with situations where fulfilling every guest request isn't feasible. Various factors, from operational constraints to unexpected circumstances or policy restrictions, may necessitate a polite refusal. But here's the catch - it's not about the refusal itself, but how we convey it. The tact, diplomacy, and elegance with which we navigate these situations can significantly influence our guests' perceptions and their overall experience.

Through the lens of this article, we aim to journey together through the nuanced art of respectfully declining requests while maintaining the highest standards of service. Consider this piece a roadmap, providing you with strategies to strike a balance between catering to guests' expectations and adhering to our establishment's operational limitations.

This article will focus on refining the methods of refusal, ensuring they don't undermine the guest experience but instead, elevate it. Our goal? To create a harmonious blend of guest satisfaction and operational efficiency. As we delve into the depths of this topic, we will unveil ten practical and effective strategies. Each one will serve as a stepping stone towards mastering the art of tactful denial, a skill that ensures your guests always feel valued and respected, even when certain requests cannot be met.

So, let's embark on this enlightening journey, as we uncover these ten key strategies of denial, each one a powerful tool to transform potential negatives into opportunities for amplifying guest satisfaction.

• Use Positive Language: Instead of focusing on the negative, try to use positive words when talking with guests. For example, if a guest wants to bring a pet, which we don't allow, instead say, "We can recommend some nearby pet-friendly accommodations that might suit your needs." This shows respect and consideration even when you have to say no.

• Offer Alternatives: When you have to deny a request, suggest other viable options. This shows empathy and underscores your dedication to their experience. For instance, if a guest wants a poolside room that is unavailable, propose a room with a garden view as a pleasant alternative.

• Be Clear and Direct: Avoid unclear phrases or promises that can't be kept, as they lead to confusion and disappointment. For instance, if a guest requests late checkout but it's not possible due to peak season, explain the situation clearly to avoid misunderstandings.

• Show Understanding: Truly understand and acknowledge guests' feelings when explaining why their requests can't be fulfilled. If a guest is upset because the spa is fully booked, empathize with their disappointment and suggest alternatives like local wellness centers.

• Remain Professional: Stay calm and professional, even when dealing with difficult situations or guests. For example, if a guest is angry because of a reservation error, handle the situation with grace, apologize, and offer a solution.

• Train your Team: Make sure your entire team knows the hotel's policies and procedures. This empowers them to handle tricky situations confidently. For example, when a guest demands a refund that goes against the hotel's policy, a well-trained staff member will handle the situation tactfully.

• Listen Actively: Give your full attention to guests' concerns and acknowledge them before providing your solution. If a guest complains about a noisy air conditioner, listen carefully to their problem, apologize, and then explain the steps you'll take to resolve it.

• Pay attention to your Tone: Your voice tone can greatly influence the message you're trying to convey. It's important to ensure your tone matches the words you're speaking. For example, when informing a guest that their room isn't available for early check-in, use a sympathetic and calm tone. This shows that you understand their anticipation and are not just mechanically enforcing rules.

• Be mindful of your Body Language: Facial expressions and gestures also play a significant role in communication. They should be in harmony with your spoken words to avoid any miscommunication. For instance, when explaining to a guest why a certain service is unavailable, maintaining eye contact and having an open posture can demonstrate sincerity and willingness to help, even in undesirable circumstances.

• Practice Difficult Situations: Boost staff confidence in handling tough conversations by role-playing different denial scenarios. This helps staff to be prepared and handle such situations effectively. For instance, rehearse a scenario where a guest insists on an early check-in which isn't possible, so staff know how to respond politely and professionally.

As we wrap up this exploration into the subtle art of saying "NO" in the hotel industry, let's reflect on what we've learned. These strategies we've discussed aren't just about learning to say ' NO '. They're about how to do it in a way that upholds our reputation, keeps our guests happy, and allows us to run our businesses effectively.

Turning down a guest request doesn't mean we're letting our guests down. With a bit of empathy and creativity, we can turn these moments into opportunities to impress our guests even more. These moments can help us build stronger relationships with our guests and make them feel valued and understood.

The result is a guest who leaves our hotel feeling satisfied and cared for, despite not having all their requests met. These positive experiences often lead to guests returning and recommending our hotel to others, which is a win for everyone.

These are the core lessons that I hope you take away from this discussion. As you continue on your journey in the hospitality industry, I hope these lessons will guide you and help you find success. Remember, it's not just about saying ' NO '; it's about saying ' NO ' in a way that says 'YES' to exceptional service, strong guest relations, and a successful business.

To encapsulate, this article aims to provide a foundational understanding of developing assertiveness, focusing specifically on the vital competence of articulating a respectful 'NO'. As you progress in enhancing this skill, it is imperative to always uphold the values of professionalism, modesty, and graciousness in your communications, which will result in a more effective and engaging dialogue. The path toward self-confidence is indeed a continual journey that necessitates ongoing improvement and personal development.

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SAURABH PANDE

EXPLORER, MASTER TRAINER AND FACILITATOR

CERTIFIED LEARNING AND DEVELOPMENT MANAGER

Saurabh Pande, hailing from Lucknow - the charming city of Nawab’s & Kebab’s; is a passionate hotelier carrying an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F & B Service, and Learning & Development, he has emerged as a dynamic Hotelier, Certified Master Trainer and Facilitator, and Certified Learning and Development Manager.

Saurabh's diverse interests include reading, penning thoughts, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of topics that interests him.

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HARNESSING THE K.A.S.H. MODEL Empower Employee to Enhance Revenue, & Guest Experience in Indian Hotel Industry

It's a pivotal moment in the history of the Indian hotel industry. As we navigate past the challenges of the COVID-19 pandemic, we're stepping into a time of extraordinary growth and transformation, where the industry is ripe with opportunities for innovation and advancement. In the present scenario even if we talk about the mid-budget segment; then major players like OYO have witnessed an impressive surge in revenue, reaching 47.8 billion INR in 2022[1]. Furthermore, the sector is poised for expansion at a growth rate of 8.28% from 2023 to 2027[2], with market volume predicted to reach approximately US$10.53 billion or ₹774.95 billion [3].

However, certain challenges need to be addressed urgently, including high employee turnover rates and a declining intake in hotel management colleges. The annual turnover rate in the hotel industry stood at a staggering 74.9% in 2018[4], highlighting the dire need for an effective training model. Over the past four years, data shows that a mere 77% of students graduating from hotel management and catering colleges were boys [8].

Additionally, statistics indicate significant skill gaps in hotel management and food production [11]. According to a Ministry of Tourism study, there was a shortfall of 2.6 million skilled personnel in 2018; this is expected to reach 1.1 million by 2025[6]. The hospitality sector still faces an overall shortage of quality manpower ranging between 20-25% [10].

Industry executives, managers, and professionals must take these challenges head-on by adopting innovative models like K.A.S.H (Knowledge, Attitude, Skills, and Habits) for holistic employee development. This approach emphasizes four crucial pillars:

• Knowledge: Comprising approximately 25% of employee development, this includes grasping industry norms and operations—like knowing how to manage reservations or handle guest complaints.

• Attitude: Contributing an estimated 30% towards employee development, it emphasizes the need for a positive service-oriented attitude crucial to enhancing guest experiences - for instance, greeting guests warmly and handling requests graciously.

• Skills: Equating to about 25% of employee development, this aspect forms the groundwork for efficient hotel operations. Skills can be identified like adeptly managing the front desk or swiftly resolving maintenance issues.

• Habits: Accounting for nearly 20% of employee development, it focuses on good practices like punctuality, cleanliness, and protocol adherence—like punctually showing up for shifts and maintaining spotless guest rooms.

Although we lack specific post-COVID statistics for India, it is reasonable to infer that the pandemic has exacerbated these challenges. The K.A.S.H Model has been acknowledged as a key framework in various sectors, including financial services and sales [12]. Its comprehensive approach aligns with the hospitality industry's demands, where knowledge, attitude, skills, and habits play a critical role in success.

The Indian hotel industry has always underlined the significance of K.A.S.H. in enhancing employee satisfaction, improving service quality, and reducing turnover rates. However, a strategically focused model is currently more vital than ever before. To maintain our competitive edge and deliver world- class services that meet international standards while preserving India's unique hospitality charm, a robust K.A.S.H Model implementation is indispensable.

In conclusion, the K.A.S.H Model goes beyond being a mere training model; it is a blueprint for success and a guide to revolutionizing industry operations. As we continue to evolve in this dynamic sector, it is imperative to adopt models like K.A.S.H to ensure competitiveness, top-notch service quality, and enhanced customer experiences. Industry professionals must recognize that investing time and effort into implementing this model will not only help us survive but truly thrive in the Indian hotel industry.

REFERENCES

[1]: Statista. (2022). Hotel industry in India - statistics & facts. (https://www.statista.com/topics/7790/hotel-industry-in-india/

[2]: Statista. (2023). Market volume of the hotel industry in India from 2018 to 2027. https://www.statista.com/outlook/mmo/travel-tourism/hotels/india

[3]: Skift. (2023). Hotel sector could add 1 trillion to economy by 2047. https://skift.com/2023/08/21/skift-india-report-hotel-sector-could-add-1-trillion-to-economy-by-2047/

[4]: IHM Ahmedabad (2020). Journal Index http://ihmahmedabad.com/download/others/Journal%20Index_2020/A7.pdf

[5]: Mordor Intelligence. (2021). Hospitality Industry in India. https://www.mordorintelligence.com/industry-reports/hospitality-industry-in-india

[6]: HVS. (2023). Indian hospitality sector skill shortage to hinder recovery and growth. https://www.hvs.com/article/9274-hvs-monday-musings-indian-hospitality-sector-skill-shortage-to-hinder-recovery-and-growth

[7]: Live Mint. (2024). Hotel industry to contribute 1.5 tn to GDP by 2047.https://www.livemint.com/industry/infrastructure/hotel-industry-to-contribute-1-5-tn-to-gdp-by-2047-11692120793671.html

[8]: Times of India. (2021). Boys dominate enrolment chart in hotel management, catering.https://timesofindia.indiatimes.com/india/boys-dominate-enrolment-chart-in-hotel-management-catering/articleshow/65370839.cms

[9]: Pal Arch’s Journal of Archaeology of Egypt/Egyptology. (2020). Quality of Hotel Management Education in India. https://archives.palarch.nl/index.php/jae/article/download/9949/9146/19488

[10]: Financial Express. (2021). Manpower shortage big challenge for hospitality sector. https://www.financialexpress.com/business/industry-manpower-shortage-big-challenge-for-hospitality-sector-sarovar-hotels-md-2604646/

[11]: Travel Daily Media. (2022). HRAWI focuses on shortage of talent in the hospitality industry. https://www.traveldailymedia.com/hrawi-focuses-on-shortage-of-talent-in-the-hospitality-industry/

[12]: NAPA Benefits. (2020). The K.A.S.H. Formula for Sales Success. https://www.napa-benefits.org/business-development/the-K.A.S.H.-formula-for-sales-success

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SAURABH PANDE

EXPLORER

MASTER TRAINER AND FACILITATOR

CERTIFIED LEARNING AND DEVELOPMENT MANAGER

Saurabh Pande, hailing from Lucknow - the charming city of Nawab’s & Kebab’s; is a passionate hotelier carrying an impressive 20+ years of experience under his belt. With a decade each spent mastering the art of F & B Service, and Learning & Development, he has emerged as a dynamic Hotelier, Certified Master Trainer and Facilitator, and Certified Learning and Development Manager.

Saurabh's diverse interests include reading, penning thoughts, and singing. Forever fuelled by curiosity, he loves exploring new avenues and delving into the hidden depths of topics that interests him.

Saurabh Pande’s Linkedin

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The Fern Hotels & Resorts Lead the Way with Sustainable Seed Ganpati Celebration

The Fern Hotels & Resorts, a distinguished name in the eco-friendly hospitality industry, is pioneering a sustainable approach to commemorate the Ganpati Festival. The brand is celebrating Ganpati Festival through the use of Seed Ganpati idols across all its properties in Maharashtra, underlining its commitment to environmental consciousness and the promotion of a greener future. 

"We are thrilled to embrace sustainability in our Ganpati Festival celebrations with  Seed Ganpati idols. Our goal is to encourage everyone to celebrate with reverence for nature, understanding that every act of devotion can also be an act of preservation. By initiating eco-friendly practices in Ganpati Festival we are nurturing a visionary path towards a greener environment. " remarked Mr. Suhail Kannampilly, Managing Director, The Fern Hotels & Resorts.

The innovative idols, crafted from Red Soil, Organic Fertilizers, Natural Colors, and Seeds, possess a unique feature: post-celebration, they can be immersed in water and planted in soil transforming into trees, significantly reducing the environmental footprint of the immersion process. The idols offer a sustainable alternative that addresses the water pollution predicament that plagues water bodies every year during the festival. Through the immersion of these idols, they contribute to tree growth, fostering a greener environment and mitigating the harmful effects of the immersion process.

The Fern Hotels & Resorts have consistently led the way in sustainability initiatives. In addition to Seed Ganpati idols, the brand employs several other eco-friendly practices during the Ganpati Festival celebrations. Hand-made clay diyas replace conventional oil lamps, reusable fabric decorates their venues, and plastic and polystyrene are conscientiously avoided. These practices not only elevate the guest experience during the Ganpati Festival but also foster a profound and eco-conscious celebration. 

How social media influencers are impacting consumer choices By Prateek Chaudhary, Managing partner at Diablo Club Delhi

The number of social media users in India is expected to reach 1.5 billion by 2040, according to Statista, thanks to the accessibility of the internet. This data shows how consumer reliance on social media is bound to grow with time, with social networking platforms becoming the primary source of information for individuals. Along with the rise in social media, influencers have grown in parallel popularity, becoming no less than modern celebrities of today.

The time when people would look up to their peers for recommendations is long behind. In order to acquire an honest opinion before making a choice, new-age individuals turn to their favorite social media influencers for advice on food, apparel, accessories, tourist destinations, and aesthetically beautiful eateries. Especially when it comes to trying out restaurants and cafes, modern consumers no longer rely on traditional methods to check for reviews; instead, they instantly look to these new-age content producers for suggestions regarding the food, ambiance, and feel of a certain place. 

Given that people are becoming progressively more dependent on social media platforms and influencers, restaurant owners have no less than a golden opportunity to harness the influence of these modern content producers in order to reach out to potential customers in a more desirable way, altering their choices for the good.

Impact of social media influencers on consumer choices

Increase brand visibility: In this era of strong competition where businesses are continuously vying for customers' attention and trust, it has become essential for restaurant owners to look for one-of-a-kind and cutting-edge ways to leave a lasting impression on the public. At this point, modern-day social media influencers come into the picture, providing restaurant owners with improved chances to connect with customers on a broad scale and increase brand recognition. In contrast to traditional advertising, social influencers provide genuine suggestions, which helps people relate to and trust them. This in turn presents a chance for cafes and restaurants to leverage the influence of these professionals and target better footfall.

Builds trust and credibility: According to a report by Influencer Marketing Hub, 61% of customers are more ready to believe recommendations from influencers than 38% of brand-produced content. Thus, collaborating and partnering with social media influencers is the ideal course of action for restaurants aiming to expand their reach, win over customers, and establish a positive reputation. When an influencer reviews a restaurant or specific element of it, such as the food or atmosphere, consumers are more likely to believe them and plan a visit. An appropriate influencer could therefore turn out to be the most useful tool for restaurant owners trying to stand out in this cutthroat industry.

An emotional link: When promoting or reviewing a brand by sharing their own stories influencers tend to forge a personal connection with the audience. As a result, when the public experiences an emotional connection, it greatly influences their decisions. For instance, if an influencer discusses any personal recollections or experiences related to a certain food item while reviewing it at a particular restaurant, it is certain to have an effective and moving impact on customers, encouraging them to visit. As a result, people become more aware of the restaurant, develop a sense of loyalty, and encourage word-of-mouth marketing, which increases brand recognition.

Harnessing the power of new-age social media experts

The influencer marketing business will be worth approximately $21.1 billion by 2023, according to a report by Influencer Marketing Hub. In our digitally evolved culture, influencers have come to govern every sphere of interest, including fashion, food, and the beauty sector. Especially when it comes to food, modern, technologically savvy consumers frequently look to influencers for restaurant and food-related reviews before making any plans. As a result, influencer marketing as a whole has developed into a key component of how modern restaurant owners choose to manage their marketing tactics in order to create a devoted client base and increase foot traffic.

Banyan Tree Krabi joins hands with a local fishing village, giving visitors an intimate opportunity to help create local products

Banyan Tree Krabi, a luxury 72-key resort situated on secluded Tubkaek Beach, is encouraging its visitors to immerse themselves in the local Southern Thai culture, by joining weekly excursions to a nearby island renowned for producing beautiful batik fabrics and woodcrafts.

The initiative is part of the Banyan Tree Group’s “Stay for Good” programme, launched two months ago, aimed at enticing guests at 5-star hotels worldwide to roll up their sleeves and join neighbouring villagers at work.

At the Balinese property of Buahan, A Banyan Tree Escape, for example, guests spend a day with local farmers, foraging for fruits and edible plants, while at Garrya Nijo Castle Kyoto in Japan, visitors learn how to entwine grass to make traditional thatched roofs for villagers’ homes.

“At Banyan Tree Krabi, we invite our guests to embark on a day’s adventure at the quiet fishing town of Ban Koh Klang on a small island in the middle of the Krabi River,” said Sustainability Manager Ms Thepsuda Loyjiw. “It’s a great opportunity to travel by traditional longtail boat along the river where they might spot some rare bird species and wild monkeys among the mangroves. The island itself is a spectacular natural setting and among the hidden gems we visit is a series of majestic limestone caves.”

A lunch, inspired by home-grown fruits, vegetables and recipes passed down from one generation to the next, is served on a floating restaurant among the mangroves, then the guests meet the villagers and interact.

Among the daily pursuits the foreign visitors can experience are: joining the local craftsmen who intricately carve and create wooden models of longtail boats, which are sold in Krabi as souvenirs; and sitting with the women of Ban Koh Klang who are veterans of batik art, mixing organic dyes and skillfully painting colourful fabrics. Harvesting rice in the fields with a local family is included as a seasonal activity.

Launching the programme in May, Banyan Tree said it hopes the visits will “encourage a deeper connection with each destination while honouring the heritage and traditions and contribute to creating more opportunities for local communities.”

Constantly vying to reduce the hotel’s carbon footprint, in December Banyan Tree Krabi partnered with a local artisan, Souvenirs From the Sea, a project involving beachcombing for refuse and waste products that could be upcycled into sellable items such as tote bags.

Banyan Tree Krabi’s other recent sustainability initiatives include an Earth Day beach clean-up, and the introduction of Forest Bathing, a nature-based educational tour for guests, including children, to help raise awareness about environmental conservation and protecting local flora and fauna.

“Of course, many guests come to a serene destination to relax, to enjoy cocktails at sunset, spa treatments, and wining and dining,” said Loyjiw. “However, they also want to see the local customs, and nothing feels better than giving something back to the community.”

For more information, contact Banyan Tree Krabi at: krabi@banyantree.com or tel: +66 75 811 888.

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Adapting to changing guests preferences for wellness by Tanu Singh, Associate Director - Marketing & PR, Signum Hotels & Resorts

The wellness industry is experiencing rapid growth, prompting hotels to respond by meeting the health and wellness needs of their guests. This entails reimagining spaces, modifying menus, and actively seeking guest feedback. Health and wellness tourism is steadily increasing, with revenue surging by 22% from 2021 to 2023—more than double the overall expenditures of the tourism industry. According to a recent survey, nearly 40% of all travelers prioritize wellness, yet up to 17 million of them struggle to maintain an active lifestyle and healthy eating habits while on the go. A hotel that prioritizes health and wellness can also encourage guests to unwind, disconnect, and prioritize self-care. 

In response to the growing demand for wellness, the sector has implemented several strategies to enhance guest experiences. Some of these steps include:

• Healthier Meal Options

• Upgrading Workout Equipment

• Using Sleep Science

• Encouraging Unplugging

• Light and Air

1. Healthier Meal Options

Many hotels are reworking their menus to include these options, recognising that many customers may have allergies, food restrictions, or preferences, such as gluten-free, vegan, and low-sodium. Some hotels have attempted to provide visitors with meals that are more similar to what they would eat at home. Overall, better food options are one of the most important ways hotels attend to their visitors' health and fitness.

2. Upgrading Workout Equipment

Hotels are doing more than just redesigning these rooms. According to Forbes, several hotel chains are offering the option to rent a room with gym equipment, including yoga mats in rooms and providing visitors with a 5-pound kettlebell and other equipment upon request. Some hotels even provide visitors with the option of watching fitness DVDs in their rooms.

3. Using Sleep Science

In general, guests' expectations have risen as high-quality mattresses for the house have become more inexpensive. Hypoallergenic bedding, cooling gels, memory foam, and smart mattresses that alter based on the sleeper's habits are some of the techniques hotels have taken.

4. Encouraging Unplugging

While most customers are unwilling to hand over their phones or forego internet access, hotels may encourage people to disconnect more by creating calming environments and offering services that are incompatible with remaining online, such as yoga and meditation sessions. Another method hotels tend to their customer's health and wellness is by allowing them to disengage and unwind.

5. Light and Air

In addition to the measures mentioned above, hotels are looking at other adjustments they may make to cater to their customers' health and wellness. To make the space feel quieter and more calming, some people choose neutral hues and natural materials. Lighting may play a crucial role in ensuring that guests sleep well and feel comfortable. 

Lighting in certain hotels is set to adapt to the individual. Hotels are increasingly incorporating air filters in their rooms. Others are incorporating elements such as vitamin C showers and self-care goods such as colouring books and bubble baths.

The hotel sector is shifting away from overindulgence and towards excellent health. As more hotels care about their customer's health and fitness, travellers may anticipate more healthier alternatives when they travel.

Today's visitors want hotels to be aware of and responsive to this trend, as well as to provide adequate services to guarantee they can keep their habits while away from home. Hotels that meet this expectation establish an enduring attraction for their customers, which may help them stand out from the pack.

Furthermore, clients are growing more interested in hospitality firms that prioritise sustainability and environmental concern. This includes environmentally responsible measures including decreasing plastic waste, using renewable energy, and obtaining locally sourced food. The hotel sector is responding to shifting guest preferences by providing more alternatives and experiences that prioritise health and well-being. By accommodating the needs and desires of health-conscious travellers, hospitality firms can remain competitive and align with evolving industry trends.

Trainer Tip: PPPP by Annepaul Vemagiri

Trainer Tip: PPPP.

But before that, here is your task of the day.

• Take a Piece of Paper and Paint a P covering the entire sheet.

• Take a Pause and look at your P

• Pick a name that starts with P

• Write 4 Praises for the Person whose name you wrote

My P – Pooja

1.      Pooja you are a superwoman

2.      Pooja you always carry a smile on your face.

3.      Pooja passion towards your work is pure.

4.      I am glad we are friends

Have you got a clue of a Trainer's PPPP ?

If yes, well done! If not, here we go  

PPPP is a technique used by Trainers before, during or end of the training session to test knowledge and to check learning progress while engaging your learners in a classroom or an online session.

Here are the 4 PPPPs in the sequence of their usage

1.      P – POSE A QUESTION

2.      P – PAUSE

3.      P – PICK A NAME

4.      P – PRAISE

1P – Pose a Question

As a trainer we all know that asking questions is one powerful technique that every trainer must use. It is from the list of must have’s.

There are 2 types of questioning and they are Open ended and Closed ended. Both can be used as and when required but the sequence of questioning to test knowledge and learning progress while holding attention of all the attendees at the same time has a trick. Firstly, pose a question towards your learners with your eyes looking around. This would put everyone at attention as they do not know who must answer the question.

While you ask your question, keep your voice loud and clear to be audible to all in the room. Making eye contact is a must, this ensures two things – Get everyone’s attention and also helps you to gauge who could be knowing the answer. The idea is not to embarrass but to encourage participation during the training session.

2P – Pause

Post posing your question, look around, glancing over each one while taking a pause. The pause is to make sure everyone is listening to you. Incase, you notice someone has still not heard you. You may give them time to ask you to repeat.

3P – Pick a name

Out of all the learners sitting in the room, you must pick a name of the person you want to answer your question. Ensure to keep changing the names instead of picking up the same person all the time.

4P – Praise the person

Once you get the right answer, learn to praise. Praise can be in one word like "Bravo", "Superb", "Brilliant" or a phrase like, " that's the right answer". You may also ask everyone in the room to clap for the person. This would also create attention and participation. This also fills your session with good energy. Praise the person and confirm that the answer is right.

As Trainers, you must be able to gauge who has the right answer to avoid embarrassment. To involve all levels of learners, keep a bank of all levels of questions meaning easy to difficult ones so that you can ask as many questions as possible. Make note that you have balanced equally to all.

About The Author

Annepaul Vemagiri

Winner - Asian Education Awards 2023 & Academic Excellence Award for Extraordinary Service & Contribution to Teaching

NOESIS Report: “India Hospitality Overview 2022” Reveals Strong Recovery and Positive Growth

NOESIS Report: “India Hospitality Overview 2022” Reveals Strong Recovery and Positive Growth

NOESIS, a leading hospitality consulting and hotel investment advisory firm in India, is pleased to announce the launch of its latest report, "India Hospitality Overview 2022." The report provides an in-depth analysis of the current state of the hotel and tourism industry in India and offers valuable insights into the future prospects of the sector.

Despite the challenging period caused by the pandemic, the Indian hotel industry is showing signs of recovery and gaining momentum. According to the report, the majority of markets have surpassed 2019 levels, indicating a positive trend for the industry. In 2022, the industry experienced a critical year with unique opportunities, and domestic businesses seized the chance with 66% of hotel signings. Meanwhile, international brands signed 44% of the total keys, resulting in the opening of 10,138 keys. This exciting future is set to continue with a pipeline of 7,163 keys being added from 2023 onwards.

North India will account for 38% of all hotel signings in 2022, with Himachal Pradesh (8.6%) and Rajasthan (8.1%) leading the way. This is followed by India's Western region, which is driven mostly by Gujarat (10.4%) and Maharashtra (9.5%), as well as other states. Tier 2 cities accounted for 46% of hotel signings, with untapped destinations accounting for 33%, and Tier 1 and Tier 3 cities accounting for around 10% of hotel signings each.

The tourism industry in India is also growing strongly, with a total of 294 million passengers moving through the country's airports in 2022. Of these, 49 million were international travellers, while 245 million were domestic travellers. December recorded the highest air passenger movement, with 5 million international and 25 million domestic passengers. In contrast, January was still affected by pandemic restrictions and recorded only 2.5 million international and 13 million domestic air passengers. While there is a significant difference between the first and fourth quarters, the summer season (Q2) saw a total movement of 76 million air passengers, with Q3 receiving 73 million total air passenger movements.

The "India Hospitality Overview 2022" report is a valuable resource for businesses and investors looking to understand the current state of the Indian hospitality industry and the future prospects for growth.

NOESIS Report- “India Hospitality Overview 2022” Reveals Strong Recovery and Positive Growth

Aspiring To Be a Successful Chef - Chef Kaviraj shares his opinions and experience

ASPIRING TO BE A SUCCESSFUL CHEF

A REALISTIC 360 DEGREE APPROACH

Living a passion, enduring its journey & assimilating all that goes together into a success story can become a book by itself! The word “Chef” has not only been a very catchy and attractive one since a while now but also become a befitting title to almost everyone who loves cooking or aspires to be a culinarian during the course of time. When I look back in time and evaluate my own interest towards cooking which started since the age of seven observing and admiring the best home chefs in the world, my mother, my grandmother and the associated ladies of the house and family it brings back fondest memories which can replicate no other experience.

I was always very fond of and liked my table to be well set and arranged during all my dining times at home & a sense of being particular of the water glass, the cutlery, crockery, things to go alongside from condiments to accompaniments too became a part of detailed note as I grew along the phase. My favourite dishes included butter chicken, fried rice, hakka noodles and fish- n- chips since childhood and I had a quest and inclination to see how  my food was being cooked in the kitchen, mom would make me sit on the side shelf and some of the admirations of her skills included the way she chopped onions with a speed and finesse! Which made me try it too…a best guide and mentor to have since a young age is a mother or an elderly figure from home who can help set the goals right, since we didn’t have social media, Instagram, Facebook and other platforms to jump onto and build castles.

Long hours of dedication, persistence to pursue ones dreams and ambitions, being able to meet up expectations of self and family, exceeding self-realisations and to be able to match the demand and supply curve, facing competitions with a positive mind and a never give up attitude have been some of my self-motivating factors all the way long. 

A few reality checkpoints to look at before getting into it:

1. K.Y.S: Know Your Self – a little self-introspection, why do I want to be a chef? what attracts me into it? Is it just social media or? how about talking out your mind to a successful chef or one who can guide the real way through his/ her experience.

2. F A Q: Factors Affecting Quality- there is a need to check on what the factors which can affect one from diverting attention and focus away from the goal towards becoming a culinary expert, a known name and one people can look up to.

3. B T S: Between The Scenes – what ultimately matters during the work phase are realistic factors like sustainability, being able to stand, work for long hours, to get conditioned with all kinds of human behaviours and to be able to take all that comes our way on the journey, there will be ups and downs, good and bad days, testing times, but what we required in this industry is a continued vision with humility and grace.

4. A Q A: Ask Questions Always – one of the important point during our learning stage is asking questions, clarifying doubts, being able to get the answers to the unclear technical and beyond. Somehow some people feel that becoming a chef doesn’t need theory, it’s a practical industry, but one needs to realise the importance of know-hows before getting onto a range and tossing over a wok!

5. G A M E: Get A Mentor Evaluator: we usually think that by joining a professional course and completing a degree and diploma etc will be all enough for a lifetime to carry on the journey. It needs constant mentorship and guidance along the way too, there is a need to connect with professionals, work under or associate with skilled technically sounds and known chefs in order to improvise and update ourselves.

6. O W A A: Overcome Worries And Anxieties: it is important for budding professionals to keep an open mind towards situations, people, circumstances & unexpected case studies which are a part and parcel of our profession, be it any department. My observations somewhere tell me that the young generation today is anxious about rising up soon, getting titles, promotions, taking up responsibilities when not ready yet etc which at times can be disappointing for some.

7. S I O P: Success Is Ongoing Persistence: In my opinion and experience success comes to those who work towards it and strive to be different in their thoughts, actions, and creations. Being a chef is much more than just cooking and to be able to do a monotonous job can be a little put off for a few ambitions in the lot! I always liked to work in various sections, departments, front and back both understanding the nuances and approach systems, etc which go into the efforts of making a guest satisfied, be open to exploring more.

On a Concluding Note: The prestigious title of a Chef and its visibility, recognition, and value-added perks have grown in recent times as compared to a few decades back, the entire thought of being able to get into a kitchen, cooking up a storm, impressing loved ones and guests with something exciting, interesting & innovative has crossed all boundaries in modern times. we need to motivate, counsel, advice and encourage young minds to get more focussed before choosing this profession and with a continued effort of the community and industry on the whole we can create and look forward to a lot of competitive talent which can make the Indian food and hospitality industry reach up and stay on top of the charts on a global platform.

Celebrity Master Chef. Dr. Kaviraj Khialani.

Food & Hospitality Consultant.

Author- Academician- Advisor for Culinary and Hospitality Industry & Education Sector.

National Pet Day: Five things to keep in mind while looking for a pet-friendly accommodation

National Pet Day: Five things to keep in mind while looking for a pet-friendly accommodation

It can be heart-breaking to leave your beloved pet behind while you embark on your next adventure. But with an increasing number of travellers looking to take their smaller halves with them as well as more and more accommodations and airlines catering to those with pets, there’s really no reason your furry adventurers can’t join in the fun.

On the occasion of National Pet Day, Booking.com shares top tips on what to look for in a pet-friendly stay. With the summer travel season upon us along with the easing travel restrictions, now is the best time to explore the world with your furry companion by your side! Be it an off-beat beach destination or a chilly hill station, make sure you keep the below in mind while planning a trip with your pets.

Select accommodations using smart filters

Technology has today compensated for the geographical distance there is between our homes and a holiday destination, as we conveniently book accommodations through various applications. A pet owner would agree that booking the right accommodation ahead of their arrival at the destination is very important for a pleasant trip. To make the process even smoother, pet owners can search for accommodations that are pet-friendly by using the ‘pet-friendly’ filter on Booking.com and ensure a comfortable stay for their pet. Travellers must also look for reviews on the website or app to understand fellow travellers and pooch parents' first-hand experience at the accommodation. Do read through the fine print to confirm the pet fee.

Make sure the staff is known for loving—not just dealing with—pets!

While shortlisting an accommodation, make sure you speak with the staff ahead of your booking to make sure they are not just comfortable, but also fond of pets. This will enhance your pet’s experience and help in managing the anxiety arising from the journey. After all, a lovable environment is what your pet is used to and it's important to maintain a similar environment. During your stay, travellers you must be proud of your pooch instead of dodging disapproving looks as you walk in the corridor. Ensuring the staff’s love for pets will help you avoid any displeasing situation.

Check out the scenery or nearby parks to make sure your precious pup can run and roam

Travelling is a far bigger experience for pets as they are taken out of their natural habitat. While making pets completely comfortable with travelling is a gradual process, giving your pooch a setting that makes them the happiest is one of the ways you can get them to have a positive association with travelling. And what better than having an open space where your pets can run to the fullest and roam about freely. Travellers must access the images of the accommodations to ensure there is enough and more open and scenic space for their furry companions to cherish the destination, as much as you do!

1. See if spa days and grooming services are available for your little love

Grooming and keeping your pet’s health is a number one priority. And travelling with pets means exploring the various landscapes the destination has to offer - be it the sandy beaches or muddy trek trails. The aftermath of such experiences for pets is the need for grooming and cleaning to ensure their health is not affected. Having such spa or grooming services at an accommodation helps travellers save the hassle of the upkeep of their pets. It also lets you and your pets be papered during your stay, providing a truly enriching and relaxing time.

Check for availability of gourmet pet menus

Remember that the food can make or break a trip, for you and your dog. Travellers must make sure the pet-friendly accommodation has enough and more food supplies for your pet so that you don’t have to carry an extra load of luggage to feed your pet. Many accommodations provide paw-fect gourmet menus to treat the taste buds of our little ones. The lipsmacking menus are also Instagram worthy as you can share your experience with the fellow pet parents, and inspire them to keep their furry friends by their side for their next trip. Travellers must call the accommodation ahead of their arrival to inform about any allergies their pets may have.