Wendy's is piloting Google Cloud's generative artificial intelligence technology with the goal of creating a quicker and more consistent drive-thru ordering experience.
Read MoreAbout Institute of Hospitality
Established in 1938, we are managed as an educational charity and our resources include publications, management guides and research, covering both our industry and other management disciplines.
It is the professional body for managers and aspiring managers working and studying in the hospitality, leisure and tourism industry. We have members working in every sector of the industry and in over 100 countries around the world.Our primary purpose is to promote professionalism through lifelong learning.
To find out more about the Institute of Hospitality, visit www.instituteofhospitality.org or follow on social media @IoH_Online
Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company is also part of the EuroStoxx50 and has been recognized by the Dow Jones Sustainability Index for the last eight years.
We are one company, with 19,000 employees across 70 offices. We have a global mindset and a local presence wherever our customers need us.
Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.
To find out more about Amadeus, visit www.amadeus.com.
The Institute of Hospitality (IoH), a global community of hospitality professionals, and Amadeus, an industry leading provider of hospitality technology solutions, are proud to announce a new partnership in which Amadeus will provide data-driven insight to IoH members to help strengthen their revenue strategies and deliver exceptional customer experiences.
Together, the solutions form a powerful suite of capabilities to enrich every stage of the guest journey while driving demand, revenue, and personalized experiences.
Peter Ducker FIH, Chief Executive of the Institute of Hospitality, said, "A big welcome to Amadeus. We are pleased to bring another experienced digital partner into our network. Their solutions will be of interest to many of our members and will help with their business decision making."
Jan Tissera, Head of International, Hospitality, Amadeus, added, "Amadeus is unique within the hospitality industry. Thanks to our global presence, powerful solutions, and access to forward-looking and historical data, we can help drive optimum results for the hotels we serve. This sponsorship with the Institute of Hospitality is a great opportunity to share insight and help members achieve the best outcomes possible for their business."
LAUSANNE - 2020 QS World University rankings: Soon after the confirmation of its Michelin star, Ecole hôtelière de Lausanne (EHL) has been ranked as the world's leading institution for hospitality and leisure management education.
"Switzerland continues to set the example in terms of academic excellence, competitiveness and innovation. The canton of Vaud in particular, with its centers of excellence, the ambitious development strategy of the Department for the Promotion of Economy and Innovation (SPEI), and also thanks to the intelligence of each player to leverage this exceptional network, has become a leading hub for the creation and transmission of knowledge, recognized throughout the world,"
Michel Rochat, EHL Group CEO, reacted to the news by stating that "Switzerland's tradition of excellence and its education model continue to be recognized worldwide". EHL now also ranks among traditional management schools, coming in 7th place in Switzerland. "Our positioning is no longer that of a school purely dedicated to the hotel industry. Our graduates are very competitive in a multitude of industries where the customer experience is a central tenet, such as luxury, banking or aviation. So we aren't surprised to be compared with the best business schools. With two campuses in Switzerland and one in Singapore, as well as an innovation village open to our students, we are proud of the unique offer that has been developed in recent years,"
For more info visit the site www.ehl.edu
This initiative is expected to eliminate approximately 500 tons of plastic annually by implement bulk amenity dispensers across all brands by the beginning of 2022, replacing small bottles for common bathroom products
The company has made a global commitment to #refusethestraw, ensuring plastic straws and plastic stirrers are no longer used in its hotels by 2021, with eco-friendly alternatives offered to guests upon request
They are also run a series of pilot projects in various locations, with the aim of finding new ways to drive plastic reduction globally. These include the upcoming roll-out of a waste collection and recycling program for the new bulk-amenity-dispenser containers and soaps in North America
SOURCE: hoteliermagazine.com
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The hospitality industry is constantly innovating to better serve its customers. Here are the top 10 recent customer experience innovations in the hospitality and the brands that are leading the charge.
Facial Recognition
Instead of having to wait in line at the front desk to check-in, some hotels are moving to facial recognition scans to get guests in their rooms. Marriott is testing the technology at its hotels in China, which shortern check-in time from three minutes or more to less than one minute
Voice-Controlled Rooms
InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
Robots
It can play a number of roles in hotels, from cleaning rooms to staffing the front desk robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans
RFID Wristbands
More hotels are moving away from traditional room keys to leveraging RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge
Chatbots
Chatbots give guests instant access to information without having to wait for the front desk.
Mobile Room Keys
Combining the ideas in self-check-in and simpler room keys, a number of hotels are moving to mobile room keys. Guests simply check-in using the hotel’s app and are notified when their room is ready. Instead of waiting in line at the front desk, guests can go straight to their rooms and use their smartphones or smartwatches to unlock the door
Smart Amenities
Throughout the room allow guests to completely customize their experience and make the room as comfortable as possible. Each room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm, and lighting in one place
Virtual Reality
It allows guests to tour a hotel, choose a room and book it seamlessly online. They can also experience local attractions and feel confident in their travel choices before they arrive Radisson and Omni and few other hotels offer the service and have seen improved customer satisfaction and online booking rates.
Located-Based Services
Modern hotels can locate guests and employees, which allows them to offer more personalized service. If a guest is in the hotel bar, they could receive a push notification about a deal on drinks. The hotel staff could be alerted to guests’ preferences based on where they spend their time. Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
Augmented Reality
It can be used to take guests on a tour of the hotel, showcasing the property’s amenities and share information about the area. The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
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