ET Hospitality Leadership Forum: Leela Group’s Anuraag Bhatnagar on 'Work From Hotel' model

Key Take Away

The Leela Palaces, Hotels and Resorts, Indian luxury hotel chain have received enquiries for work from hotel availability.

The COO also mentioned that hotels can look at mini staycations, as people will tend to move out from their houses and stay in a hotel for a change. Safety and sanitisation are going to be a new luxury

The group has partnered with leading certification company Bureau Veritas to revamp the hygiene protocol of all its hotel

For More Information

https://hospitality.economictimes.indiatimes.com/news/hotels/et-hospitality-leadership-forum-leela-groups-anuraag-bhatnagar-on-work-from-hotel-model/75766444

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Wyndham Hotels & Resorts announces new Asia Pacific Leadership

Key Take Away

Wyndham Hotels & Resorts has appointed Joon Aun Ooi as President of the Asia Pacific region. Our focus in the region and continued commitment to making hotel travel possible for all remains unchanged

The company has brought together its South East Asia and Pacific Rim business with its Greater China operation to establish the Asia Pacific region.

For More Information:

https://www.thehotelconversation.com.au/news/2020/05/18/wyndham-hotels-resorts-announces-new-asia-pacific-leadership/1589755730?utm_source=Mailer&utm_medium=ET_batch&utm_campaign=ethospitality_news_2020-05-18&dt=2020-05-18

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Marriott announces North American, international leadership changes

Long-time Marriott International senior executive Dave Grissen has decided to step down from his position as group president, the Americas, toward the end of 2020 and retire from Marriott in the first quarter of 2021

Grissen leads all aspects of the company's biggest region, the Americas, which generates more than two-thirds of the company's fee revenues

Under Grissen's leadership, Marriott's Americas organization has grown from 2,928 hotels to 5,640 properties today, with another 1,800 hotels in the pipeline

New North American and International Leadership

Marriott also announced plans for the company's lodging operations to be consolidated under two long-time Marriott leaders after Grissen steps down from his current role. Under this plan, Liam Brown will take on the role of group president, North America and Craig S. Smith will take on the role of group president, International.

Brown currently is group president, Europe, Middle East & Africa. Brown was president, Europe, and before that, president, select brands and owner and franchise services, North America.

The company expects that David Marriott, currently president, U.S. full service, managed by Marriott, will join the company's board of directors in 2021

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Get Ready to Experience “Island Homes” in Maldives Post Pandemic

The COVID-19 pandemic has caused disruptions in almost every human activity on the planet. At the moment travelling anywhere is out of the question for most, even though some countries are cautiously opening their borders

Maldives is ready to offer a fresh concept that you really should experience: Island Homes. The thought of being cloistered in a luxurious home with every comfort available while away from home is definitely something many travelers around the world are yearning to experience for themselves once Maldives is open for business post pandemic.

Most Island Homes are located in a contained private area providing the ultimate in privacy with many of the luxuries you’d usually expect to find at a Maldivian resort.

One of the first such properties to pop up in Maldives is the luxurious Veli Vilaa located in Dhiffushi Island.The property has such a calming and magical effect on the senses that guests often despair having to leave. One Serbian family, who arrived before the pandemic leading to  lockdowns all over the world, chose to extend their stay to six weeks once they realized they’d rather stay and experience the stress-free island life, cocooned and sheltered from the woes of the world at large for as long as possible, before heading back.

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LUX* Resorts & Hotels Shows Appreciation to Healthcare Professionals in Maldives with Complimentary Stay

In appreciation of the Maldivian medical professionals’ selfless dedication in fighting on the frontline during this challenging time, LUX* Resorts & Hotels in the Maldives shows their gratitude to the local healthcare workers by giving a complimentary two-night stay on full board at either LUX* South Ari Atoll Resort & Villas or LUX* North Malé Atoll Resort & Villas, Maldives.

The public can pay tribute to a healthcare professional who had touched their life during this unprecedented crisis by sharing their stories of appreciation on their own Facebook profile, along with the hashtags #CollectivelyWeCare and #CollectivelyWeCareLSAA or #CollectivelyWeCareLNMA, including a picture of the medical worker and tagging the resort they wish to win a stay in for their nominee.

The post with the most likes will enable the nominated healthcare worker to redeem his or her stay for two adults on full board basis including domestic transfers, as soon as accessibility is re-established to the respective resorts. This campaign will end on 3 June 2020.

Additionally, LUX* Resorts & Hotels will honour these two Healthcare Heroes by planting a coconut tree on World Environment Day (5 June) in their names to serve as permanent reminders of their service rendered during this unprecedented time.

No gesture is enough to repay their selfless acts of service, however, we wish to do our bit to provide them with a well-deserved holiday so they can recuperate and rest,” said John Rogers, General Manager of LUX* North Malé Atoll Resort & Villas.

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Zomato to lay off 13% workforce

Online food-delivery platform Zomato on Friday said it will reduce its workforce by 13%, while also implementing a temporary pay cut of up to 50% for remaining employees as nationwide lockdown to prevent spread of COVID-19 severely affected its business.

In an email to employees, Zomato Founder & CEO Deepinder Goyal said that the workers affected by the layoffs will continue to get half of their salaries, in addition to health insurance and outplacement support, for the next six months or till they find another job, whichever is earlier

The company is also looking at making “partial or full work from home” a permanent feature to reduce real estate costs.

“Our business has been severely affected by the COVID lockdowns. A large number of restaurants have already shut down permanently, and we know that this is just the tip of the iceberg,” Mr Goyal said, adding that he expects the number of restaurants to shrink by 25-40% over the next 6-12 months.

Many people have volunteered for a 100% pay cut for at least 6 months, the company remains short of its salary reduction target.

Lower cuts are being proposed for people with lower salaries, and higher cuts (up to 50%) for people with higher salaries.This temporary reduction in pay will also be eligible for 2x ESOP grants.

 All employees who no longer have any work at Zomato, will continue to be “with us at 50% salary for the next 6 months. During this time, outside of the handover period of 1-2 weeks, we expect these folks to spend 100% of their time and energy towards looking for jobs outside of Zomato.”

Some impacted employees who are not directly on Zomato’s payroll, will get two months of severance 

“Each person leaving us will also be allowed to keep their Zomato issued laptops and phones (if any),” he said, adding, “Previously allocated ESOPs will continue to vest during this period of six months, as all these people will remain on our payroll with reduced pay.”

The company will continue to hire people in some areas, primarily in product and engineering.

Noting that the company’s highest recurring expense today outside of payroll is real estate, Mr Goyal said Zomato has over 150 offices globally, most of which are spaces for their sales and logistics teams. “Given how well we have been working from home, we have decided to make partial or full work from home a permanent feature of our lives.”

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Mumbai: Horrific accident on Marine Drive; 18-year-old son of hotelier killed, friend hurt

 An 18-year-old son of a hotelier was killed and his friend suffered serious injuries when their speeding car collided with a stationary bus at Marine Drive in South Mumbai. The incident took place at 4:30 pm on Tuesday.

The mishap occurred on SN Road near BD Somani Chowk, nearly 100 metres before the Marine Drive flyover as the car was en route to Chowpatty. There is no clarity on why the teenagers had gone to Marine Drive during the lockdown.

Aryaman Nagpal, the son of Rajesh Nagpal (part-owner of Taj Group of Hotels), was rushed to Sir HN Reliance Foundation Hospital and Research Centre where he succumbed to his injuries. Shouryasingh Sharad Jain is undergoing treatment at the Harikishandas Hospital. As per The Times of India, Jain was behind the wheel.

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MasterChef Spain Contestant Kicked Out For Serving Up Dead Bird To Judges

Contestants on the show, which has different national editions all over the world, constantly work to create culinary masterpieces that make viewers at home salivate until they nearly drown.

Regardless of their speciality outside the series, each episode sees the chefs provided with all sorts of ingredients and they have to work with whatever they're given.

However, it seems like one challenge was seemingly too difficult for one competitor.

According to News Corp, Saray was uncomfortable with defeathering a bird for the Spanish series' latest episode. As a result, she said a big 'FU' to the judges and served up an uncooked, unplucked partridge

Look, she gave it a go in terms of presentation. She covered the bird in some cherry tomatoes and a nice looking sauce. Obviously it's still not edible but hey, you can't knock a good bit of presentation

The judges and other competitors looked genuinely shocked with one saying: "This is never seen in MasterChef."

She was also feeling a little discontented on the show, having claimed some of the previous critiques she had received in other rounds were unfair or harsh. After getting a much bigger spray from the judges, she waved them goodbye and left the competition.

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American Airlines, Hyatt Hotels offer free vacations to NYC healthcare workers after pandemic

New York City healthcare workers on the frontline of the coronavirus battle are being treated to complimentary vacations courtesy of American Airlines and Hyatt hotels.

More than 4,000 employees at NYC Health + Hospitals/Elmhurst in Queens will get three-day trips to a variety of destinations in the U.S. and the Caribbean once COVID-19 subsides and they're able to take time off.

Doctors, nurses, physician assistants and even food-service workers are among those receiving the thank-you gift.

“We are extremely grateful to Hyatt and American Airlines for this generous gift to our healthcare workers, who have been at the epicenter of the COVID-19 pandemic,” Israel Rocha, the CEO of NYC Health + Hospitals' Elmhurst facility, said in a news release. “Our doctors, nurses, and other staff on the front lines of this unprecedented healthcare crisis really appreciate the outpouring of support from two of America’s major companies, and we look forward to taking advantage of these well-earned vacations in the near future.”

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Case on Marriott for running a cafe during lockdown

A case has been registered against the director of JW Marriott on SB Road, following a report published in Mirror about how this plush hotel was running its cafe, violating lockdown norms in the process. The outlet was entertaining customers from different parts of the city, with many people huddling n a table without masks; thus, butchering the prescribed social distancing regulations.


Cops have said that they had received complaints about JW Marriott from two to three people. The Mirror report prompted them to take the issue in all seriousness. The officers checked the CCTV footage of the hotel, wherein different patrons were seen entering and exiting the premises at different patrons were seen entering and exiting the premises at different times. Cops had also found more than five people sitting at a table.

According to the rule, the hotel can serve only 30 customers who have been staying at the facility.Case has been registered against the hotel director.

Verma has been booked in accordance with section 3 of the Epidemic diseases Act, 1897, section 51 (1) (b) of the National Disaster Management Act, 2005, and the Maharashtra COVID-19 Rules, 2020.

A case has also been registered under Indian Panel Code sections 188 (disobedience to order duly promulgated by public servant), 269 (negligent act likely to spread infection of disease dangerous to life) and 270 (malignant act likely to spread infection of disease dangerous to life). 


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GBTA Industry Forum Series: Interview with Patrick Pacious, President & CEO, Choice Hotels

Scott Solombrino, CEO, GBTA chats with Patrick Pacious, President and CEO of Choice Hotels as part of the GBTA Industry Forum Series. Patrick shares his experience working for a hotel company where 100% hotels are franchised, the challenges facing small business owners, their advocacy efforts and the government funding which has been introduced to support these businesses.

For more detail please visit on below link:

https://www.youtube.com/watch?v=f-9h2PV-CaI#action=share

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‌Lorraine‌ ‌Sinclair Appointed Executive Chef At Pan‌ ‌Pacific‌ ‌London‌, United Kingdom

Pan‌ ‌Pacific‌ ‌London‌ ‌announce‌d‌ ‌the‌ ‌appointment‌ ‌of‌ ‌Lorraine‌ ‌Sinclair‌ ‌as‌ ‌Executive‌ ‌Chef.‌ ‌Located‌ ‌in‌ ‌London's‌ ‌new‌ ‌landmark‌ ‌tower,‌ ‌One‌ ‌Bishopsgate‌ ‌Plaza,‌ ‌this‌ ‌multi-award-winning‌ ‌chef‌ ‌returns‌ ‌to‌ ‌her‌ ‌home‌ ‌country,‌ ‌following‌ ‌years‌ ‌honing‌ ‌her‌ ‌craft‌ ‌at‌ ‌Sheraton‌ ‌Saigon‌ ‌Hotel‌ ‌&‌ ‌Towers,‌ ‌where‌ ‌she‌ ‌was‌ ‌Director‌ ‌of‌ ‌Culinary‌ ‌Operations‌ ‌for‌ ‌four‌ ‌years.‌ ‌

On‌ ‌joining‌ ‌the‌ ‌hotel,‌ ‌Lorraine‌ ‌will‌ ‌be‌ ‌responsible‌ ‌for‌ ‌the‌ ‌entire‌ ‌food‌ ‌and‌ ‌chef‌ ‌operations.‌ ‌Widely‌ ‌recognised‌ ‌as‌ ‌one‌ ‌of‌ ‌the‌ ‌top‌ ‌female‌ ‌chefs‌ ‌in‌ ‌the‌ ‌world,‌ ‌She ‌will‌ ‌lead‌ ‌the‌ ‌hotel‌ ‌brigade‌ ‌and‌ ‌will‌ ‌be‌ ‌putting‌ ‌her‌ ‌own‌ ‌stamp‌ ‌on‌ ‌restaurants‌ ‌and‌ ‌menus.‌ ‌

Her‌ ‌nearly‌ ‌thirty‌ ‌years'‌ ‌experience‌ ‌in‌ ‌top‌ ‌kitchens‌ ‌in‌ ‌Europe,‌ ‌Asia‌ ‌and‌ ‌the‌ ‌Middle‌ ‌East,‌ ‌has‌ ‌seen‌ ‌Lorraine‌ ‌hold‌ ‌eight‌ ‌Executive‌ ‌Chef‌ ‌positions.‌ ‌She‌ ‌was‌ ‌selected‌ ‌as‌ ‌the‌ ‌first‌ ‌female‌ ‌Executive‌ ‌Chef‌ ‌in‌ ‌a‌ ‌number‌ ‌of‌ ‌different‌ ‌locations‌ ‌including‌ ‌Bahrain,‌ ‌Istanbul‌ ‌and‌ ‌Hong‌ ‌Kong,‌ ‌and‌ ‌most‌ ‌recently‌ ‌in‌ ‌Dubai,‌ ‌in‌ ‌her‌ ‌position‌ ‌at‌ ‌the‌ ‌Fairmont‌ ‌Hotel.

‌ ‌While‌ ‌in‌ ‌Hong‌ ‌Kong,‌ ‌two‌ ‌restaurants‌ ‌under‌ ‌Sinclair's‌ ‌direction‌ ‌were‌ ‌awarded‌ ‌Michelin‌ ‌Stars.‌ ‌She‌ ‌was‌ ‌nominated‌ ‌as‌ ‌a‌ ‌"Les‌ ‌Toques‌ ‌Blanches"‌ ‌Board‌ ‌Member‌ ‌and‌ ‌has‌ ‌published‌ ‌a‌ ‌charity‌ ‌cookbook.‌ ‌This‌ ‌is‌ ‌in‌ ‌addition‌ ‌to‌ ‌her‌ ‌receiving‌ ‌multiple‌ ‌accolades‌ ‌including‌ ‌the‌ ‌BBC‌ ‌Good‌ ‌Food‌ ‌award,‌ ‌Time‌ ‌Out's‌ ‌Best‌ ‌Steak‌ ‌House‌ ‌and‌ ‌being‌ ‌placed‌ ‌third‌ ‌in‌ ‌Best‌ ‌Restaurants‌ ‌in‌ ‌2013‌ ‌by‌ ‌Esquire.

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Cookery League by Institute of Hotel Management (IHM), Ranchi

Institute of Hotel Management (IHM), Ranchi is an Autonomous Institution of Government of Jharkhand established in 2019. The Institute has been set up with joint assistance from the Ministry of Tourism, Govt. of India and Department of Tourism, Govt. of Jharkhand with a view to provide quality education and develop. IHM Ranchi is the First and only Hotel Management Institute of Jharkhand which affiliated by National Council for Hotel Management Catering Technology (NCHMCT), Ministry of Tourism, Govt. of India.

The Institute is currently offering four different demand-driven courses in core hospitality operations. The SIHM currently operates from a beautiful building in an Environment friendly location on the outskirts of Ranchi town in Brambe. During the Covid-19 Lockdown, the Institute has not left any stone unturned to keep their students spirit high by starting online cookery league for them and to share their mother’s secrete recipe, with the dual purpose of making realize the importance of mother in one’s life.

There were certain parameters for the judgment of the dish like,

a. Choice of ingredients used

b. Method of cooking

c. Explanation of dish during cooking

d. Plating and presentation

e. Innovation of new dish

f. Social media likes

Almost all the students of the institute participated in the online cookery league. A total of 26 videos were received through official email, and few were rejected too because of not fulfilling the criteria. The videos shared on social media were liked and shared by the viewers.

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The winner of this cookery league was Miss Simran Shruti, the student of Food Production Diploma course and the runner was Miss Kanu Priya First year B.Sc. in H &HA student.

Winners will be awarded with gifts and certificates once College reopens. Such more cookery leagues will be held in the coming future to keep students of all the IHMs motivated and engaged during Lockdown.

Samira Clarke Appointed Director of Sales At Residence Inn by Marriott Long Island Garden City - NY, USA

Clarke brings her nearly 15 years of experience in the New York hotel industry, including most recently at OTO Development's AC Hotel New York Times Square, to the new Residence Inn as the director of sales.

Prior to her time with OTO Development's properties, Clarke built tremendous experience in the New York hotel industry with stints at the Courtyard Times Square West, Allegria Hotel, Hilton Garden Inn Times Square Central, among others.

She has served in a variety of roles, including front office coordinator, sales manager, and catering sales manager.

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A Message from Brian Chesky, Co-Founder and CEO of Airbnb, Inc.

Airbnb Co-Founder and CEO Brian Chesky sent the following note to Airbnb employees.This is my seventh time talking to you from my house. Each time we've talked, I've shared good news and bad news, but today I have to share some very sad news.

When you've asked me about layoffs, I've said that nothing is off the table. I must confirm that we are reducing the size of the Airbnb workforce. For a company like us whose mission is centered around belonging, this is incredibly difficult to confront, and it will be even harder for those who have to leave Airbnb. I am going to share as many details as I can on how I arrived at this decision, what we are doing for those leaving, and what will happen next.

 Airbnb's business has been hit hard, with revenue this year forecasted to be less than half of what we earned in 2019. In response, we raised $2 billion in capital and dramatically cut costs that touched nearly every corner of Airbnb.

While these actions were necessary, it became clear that we would have to go further when we faced two hard truths

  • We don't know exactly when travel will return.

  • When travel does return, it will look different.

Out of our 7,500 Airbnb employees, nearly 1,900 teammates will have to leave Airbnb, comprising around 25% of our company. Since we cannot afford to do everything that we used to, these cuts had to be mapped to a more focused business

How we approached reductions

It was important that we had a clear set of principles, guided by our core values, for how we would approach reductions in our workforce. These were our guiding principles:

  • Map all reductions to our future business strategy and the capabilities we will need.

  • Do as much as we can for those who are impacted.

  • Be unwavering in our commitment to diversity.

  • Optimize for 1:1 communication for those impacted.

  • Wait to communicate any decisions until all details are landed — transparency of only partial information can make matters worse.

    Process for making reductions

    Our process started with creating a more focused business strategy built on a sustainable cost model. We assessed how each team mapped to our new strategy, and we determined the size and shape of each team going forward. We then did a comprehensive review of every team member and made decisions based on critical skills, and how well those skills matched our future business needs.

    The result is that we will have to part with teammates that we love and value. We have great people leaving Airbnb, and other companies will be lucky to have them.

    Severance

    Employees in the US will receive 14 weeks of base pay, plus one additional week for every year at Airbnb. Tenure will be rounded to the nearest year. For example, if someone has been at Airbnb for 3 years and 7 months, they will get an additional 4 weeks of salary, or 18 weeks of total pay. Outside the US, all employees will receive at least 14 weeks of pay, plus tenure increases consistent with their country-specific practices.

    Equity

    We are dropping the one-year cliff on equity for everyone we've hired in the past year so that everyone departing, regardless of how long they have been here, is a shareholder. Additionally, everyone leaving is eligible for the May 25 vesting date.

    Healthcare

    In the midst of a global health crisis of unknown duration, we want to limit the burden of healthcare costs. In the US, we will cover 12 months of health insurance through COBRA. In all other countries, we will cover health insurance costs through the end of 2020. This is because we're either legally unable to continue coverage, or our current plans will not allow for an extension. We will also provide four months of mental health support through KonTerra.

    Our goal is to connect our teammates leaving Airbnb with new job opportunities. Here are five ways we can help:

  • Alumni Talent Directory — We will be launching a public-facing website to help teammates leaving find new jobs. Departing employees can opt-in to have profiles, resumes, and work samples accessible to potential employers.

  • Alumni Placement Team — For the remainder of 2020, a significant portion of Airbnb Recruiting will become an Alumni Placement Team. Recruiters that are staying with Airbnb will provide support to departing employees to help them find their next job.

  • RiseSmart — We are offering four months of career services through RiseSmart, a company that specializes in career transition and job placement services.

  • Employee Offered Alumni Support — We are encouraging all remaining employees to opt-in to a program to assist departing teammates find their next role.

  • Laptops — A computer is an important tool to find new work, so we are allowing everyone leaving to keep their Apple laptops.

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Customers shot 2 McDonald's employees after being told to leave due to coronavirus restrictions

Two customers shot two McDonald's employees in Oklahoma City after they were told to leave the store's dining area The suspects got angry and took out a gun when they were asked to leave due to coronavirus restrictions that were in place

Two workers were shot and a third was injured, Henderson said, during "the melee that ensued." Police told CNN affiliate KOCO that one of the victims was shot in the leg while the other was shot in the shoulder. Both injuries are considered non life-threatening, the affiliate reported .Police at the scene also said a female employee sustained lacerations to her head, KOCO reported.

The incident is one of a multitude of protests from residents across the country responding to restrictions in place to combat the virus. In Michigan, a Family Dollar store security guard was shot after telling a customer to wear a face mask -- a mandate in place by the state for all retail stores.

Also in Michigan, a man wiped his nose on a Dollar Tree worker's shirt after the employee told him he needed to wear a mask.In southern California, a customer wore what appeared to be a Ku Klux Klan hood during a trip to the grocery store -- and repeatedly ignored staff requests to remove it.

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Optii Solutions Appoints Katherine Grass as Chief Executive Officer

Optii Solutions, the provider of the most advanced labor optimization solution for hotel housekeeping teams, announced the appointment of Katherine Grass as Chief Executive Officer as well as the creation of a Playbook designed to give hotels a head start in efficiently managing the challenges presented preparing properties for recovery in a post-COVID world.

 She has over 20 years in the IT and travel sectors. She joined Optii Solutions from their lead investor, Thayer Ventures, a travel-tech focused venture capital firm and has held senior-level positions with Amadeus IT Group and Amadeus Ventures.

The Playbook is a data-driven, lean operations guide discussing the universal challenges faced by each hotel and will propose strategies to overcome these challenges, turning operations into a lean and resilient machine.

"The Playbook is a guide to assist hoteliers with the monumental task ahead for reopening and getting back to being profitable," said Katherine Grass, CEO of Optii Solutions. 

Industry leaders agree that, once we come out of this crisis, our industry will need to be more nimble and creative across all departments. The Playbook outlines tips and strategies hoteliers can apply to their operations to overcome six fundamental challenges that lie ahead during these uncertain times.

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HOSPA opens up educational courses to help furloughed hospitality colleagues

HOSPA, the Hospitality Professionals Association, has opened up its educational courses, welcoming a fresh intake of learners and waiving the usual twice annual registration process in a move that will enable furloughed colleagues to learn and enhance their hospitality careers during lockdown

Learners can only enrol on HOSPA courses in March and August

Course tutors, who deliver online learning, are ready to receive applicants with revised coursework timetables, while HOSPA, which usually requires course payments up front, is allowing those on furlough to pay in instalments.

HOSPA offers a variety of educational courses across finance and revenue management; courses which furnish participants with the relevant tools to excel in their hospitality careers

As part of enrolment, applicants get access to a wealth of online learning with over 5,000 titles in HOSPA's online journal entries, along with guides to various aspects of hospitality learning. The courses start from £820+VAT.

Jane Pendlebury, CEO of HOSPA, said: "Hospitality is going through an incredibly tough time at present, with many colleagues currently furloughed. Usually, with our HOSPA courses, applicants are juggling coursework with their day job.

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