May 02, 2020

Accor and Bureau Veritas launch a label based on sanitary measures

May 02, 2020/ Guest User

Accor, a global leader in augmented hospitality, and Bureau Veritas, a world-leading provider in testing, inspection and certification, have joined forces to develop a label designed to certify that the appropriate safety standards and cleaning protocols have been achieved to allow businesses to reopen

The label will cover both accommodation and catering, and will set the sanitary standards applicable to all the Group's hotels as well as to other chains and independent hotels. The project was carried out in partnership with doctors and epidemiologists, and has been developed in collaboration with Accor owners and trade associations, such as UMIH, GNC, and GNI.

The project will be shared within Alliance France Tourisme as well as with the relevant ministries (French Ministries of Tourism, Health and Labor) so that they are actively involved in - and validate - the recommended standards.

European customers will be able to check on a dedicated Bureau Veritas website, before they book their next stay whether any hotel or restaurant has been certified or not by Bureau Veritas.

May 01, 2020

Kempinski Hotels launches "Kempinski White Glove Service"

May 01, 2020/ Guest User

High quality and sophisticated service combined with authenticity and personal care are one of the highest maxims of Kempinski Hotels. To provide the most outstanding level of service and guest comfort even during and after the current situation, the international luxury hotel group with European roots has launched the "Kempinski White Glove Service". Kempinski Hotels have now reopened their doors, the Kempinski operational strategy and quality management team has launched this extensive service covering all areas of the luxury hotels while keeping in line with the regional safety and health regulations as a top priority.

To fully support the execution of the "Kempinski White Glove Service", an extremely comprehensive guidebook has been launched by the operational strategy and quality management team. The 50 pages guidebook meticulously treats any kind of measures to be taken in all departments of the luxurious hotels ranging from arrival of the guests to set-up of public areas, food & beverage to housekeeping as well as spa areas to meeting spaces.

While hotel teams obviously have to keep their distance to the guests of at least 1.5 metres, all furniture in public areas has to be rearranged to keep social distancing rules for the convenience of guests.

Absolute privacy is offered to guests who upon check-in and during their stay decide not to allow any hotel team member to enter their room during their full stay period at the hotel. While usually a "Do not disturb" sign is used temporarily, the new "Privacy" sign assures that requested services will still be handled, but in front of the guest's room door.

March 20, 2020

Tribute Portfolio Continues to Grow Its Global Family of Hotels. First Outpost in Frankfurt, Germany

March 20, 2020/ Editor Hospemag

Tribute Portfolio, Marriott International’s newest collection of characterful independent hotels, continues to expand its European footprint with the opening of Gekko House, the brand’s second hotel in Germany and first in Frankfurt. The 128-room urban-designed hotel is situated in the heart of Frankfurt’s up-and-coming Gallus district known for its converted warehouses and factories, which is now home to eclectic music venues and theatres. Frankfurt-based Morgen Interiors led the design, creating a captivating urban aesthetic reflective of Frankfurt’s open-minded culture whilst inviting spontaneity and fun, inspired by the hotel’s motto, ‘life is crazy.’

It is set to be a hot spot for both guests and locals alike with its characterful and cosmopolitan design, sincere service, and lively ambiance at their Chicago Williams restaurant and bar

March 03, 2020

January 2020: European hoteliers on the upward slope

March 03, 2020/ hospemag.me

All segments are progressing. First of all, occupancy shows the best growth over the last twelve months, thanks to a +1.4-point increase in occupancy to reach an occupancy rate (OR) of 59.5% for the whole of Europe. Prices are advancing at a slower rate of +0.6%, resulting in an average daily rate (ADR) of €93.10 excluding VAT.

RevPAR rose by +3.0% to €55.40 excluding VAT, slightly above the previous month's performance, when the increase was +2.4%.

Trends in Europe in January 2020 Infogram

December 2019, The OR rose by 1.8 points, to increase its ADR by 1.1% to €135.70 excluding VAT,

RevPAR growth above the regional average: +4.2%, for a revenue per room of €82.50 excluding VAT

Four markets are achieving double-digit RevPAR growth. These are Greece (+11.8%), Austria (+16.0%), Portugal (+16.6%) and especially Hungary (+25.3%).

to Hungary for the second month in a row comes from a growth in all indicators, each beating the month's record, whether for occupancy (+6.2 pts) or ADR (+11.6%)

In Portugal, an OR pushed up by +5.0 pts to reach 57.2%, and ADR up by +6.4% for €70.90 excluding VAT and a RevPAR up by +16.6% to €40.60 excluding VAT

Austria has been a real success story over the last twelve months. Indeed, the destination is constantly growing in terms of attractiveness and attendance it scored 4.2 additional points for an OR of 62.1%. Its prices are also on the rise (+8.2%) - the second-highest increase in ADR this month - averaging €88.10 excluding VAT

Five destinations have stable revenue per available room: Spain (+3.2%), the United Kingdom (+1.8%), Luxembourg (+1.1%), Switzerland (+0.4%) and the Netherlands (+0.3%).

SOURCE : hospitality-on