Redefining Excellence: Bombay Caterers Association Honors the Triumph of Catering & Decor Expo 2023

The Bombay Caterers Association (BCA) took the lead in presenting the Catering & Decor Expo 2023, a true reflection of their commitment. The Bombay Exhibition Centre in Mumbai bore witness to the magnificence of Western India's highly anticipated catering and décor exhibition – an event that has shifted industry perspectives and paved the way for innovation and growth. The grand inauguration of the Catering & Decor Expo 2023 was graced by the esteemed presence of celebrity chef Harpal Singh Sokhi on August 17, 2023, alongside renowned dignitaries from the Bombay Caterers Association.

"The CATERING & DECOR EXPO 2023 was a symphony of innovation and inspiration, bringing together trailblazing professionals who are shaping the future of the industry. Our vision for this expo was to create an immersive experience that showcased the industry's dynamism and potential. The resounding success of the event underscores the hunger for innovation within the catering and décor community.", said Lalit Jain, Exhibition Convener and Spokesperson, Bombay Caterers Association.

“The CATERING & DECOR EXPO 2023 served as an exceptional platform for industry professionals to forge meaningful connections and share groundbreaking ideas. Our commitment to fostering growth and excellence within the catering and décor industry is unwavering. As we celebrated our 50th anniversary, the expo exemplified the Bombay Caterers Association's legacy of leadership, innovation, and advocacy, which has been instrumental in propelling the industry forward.", said Yogesh Chandarana, President, Bombay Caterers Association.

Tomatoes on 'vacation' at Burger King amid rising prices

Burgers without tomatoes!, can you imagine that. Yes, Burger King, the major fast-food chain has recently decided to temporarily stop tomatoes from its wraps and burgers across Indian outlets due to a sharp increase in prices.

The move clearly indicates that the escalating food inflation crisis is significantly impacting consumers in the world's most populous nation.

The chain grappling with tomato shortfall humorously puts notices at its outlets, "Even tomatoes need a vacation... we are unable to add tomatoes to our food."

Quality concerns have been cited as the primary reason for this move.

It is important to note that, before Burger King, two major fast-food chains-- McDonald's and Subway—has already decided to remove tomatoes from their menu, that reflects the broader struggle with food inflation.

The retail inflation in India reached a 15-month high of 7.4% in July on account of rising food prices, and tomatoes have played as a major contributing factor.

The impact of rising food inflation is not confined to just tomatoes. For instance, Subway recently stopped free cheese slices it used to offer for years along with its subs. The food giant is instead giving a cheese sauce in cost cutting move.

Meanwhile, Domino's is offering ₹49 a pizza—the most affordable of its kind globally to connect with consumers facing financial challenges

The experts says the tomato scarcity crisis has coincided with a price surge of up to 450%, reaching unprecedented levels due to disruptions caused by monsoon rains that impacted crop yields and supply chains.

Although these surges have eased somewhat, the industry continues to grapple with their reverberations.

Curious customers have raised the question, "Why there are no tomatoes in my burgers?" on Burger King India's support page.

The response assures that the Indian franchisee upholds "very high standards of quality" and promises that tomatoes will return shortly.

TajSATS Air Catering announced the opening of a new kitchen located at the recently inaugurated Manohar International Airport at Mopa in Goa

Mr. Manish Gupta, Chief Executive Officer, TajSATS said, “As an industry leader in air catering TajSATS continues to strengthen and scale its operations. Goa is a globally recognized leisure destination and the second airport will significantly boost the tourism sector. Our kitchen was specifically designed for the demands of today’s world travelers, as private aviation and charter flights continue to gain global market share supplementing the commercial flights. With the opening of this kitchen, TajSATS is well poised to capture the increasing demand in the state.”

The facility is strategically located within the Mopa Airport premises; an integrated terminal that will be used for both international and domestic flights. The new kitchen, spread over 45,000 square feet, is equipped to serve over 20,000 meals a day. It features the latest culinary technology and the extensive footprint of the kitchen provides increased working space and storage capacity in order to handle complex orders for clients with large cabin aircraft. It houses an exclusive tasting room called ‘The Atelier’, where the Chefs meet with partners to ideate, and which also displays the specially curated gourmet menus.

With this addition, TajSATS will have eight flight kitchens catering at Mumbai, Delhi, Chennai, Kolkata, Amritsar, Goa and Bangalore.

Hyatt Reports Second Quarter 2023 Results

Hyatt Hotels Corporation ("Hyatt" or the "Company") (NYSE: H) today reported second quarter 2023 financial results. Highlights include:

Net income was $68 million in the second quarter of 2023 compared to $206 million in the second quarter of 2022. Adjusted net income was $88 million in the second quarter of 2023 compared to $51 million in the second quarter of 2022. Net income in the second quarter of 2022 included $251 million of gains recognized on the sales of real estate.

Diluted EPS was $0.63 in the second quarter of 2023 compared to $1.85 in the second quarter of 2022. Adjusted Diluted EPS was $0.82 in the second quarter of 2023 compared to $0.46 in the second quarter of 2022.

Adjusted EBITDA was $273 million in the second quarter of 2023 compared to $255 million in the second quarter of 2022.

Adjusted EBITDA does not include Net Deferrals of $28 million and Net Financed Contracts of $14 million in the second quarter of 2023, and Net Deferrals of $25 million and Net Financed Contracts of $15 million, in the second quarter of 2022.

Comparable system-wide RevPAR increased 15.0% in the second quarter of 2023 compared to 2022

Comparable owned and leased hotels RevPAR increased 10.1% in the second quarter of 2023 compared to 2022. Comparable owned and leased hotels operating margins were 26.2% in the second quarter of 2023

Comparable All-inclusive Net Package RevPAR increased 9.5% in the second quarter of 2023 compared to 2022.

Net Rooms Growth was approximately 6.9% in the second quarter of 2023.

Pipeline of executed management or franchise contracts was approximately 119,000 rooms.

Shares repurchased was approximately 969 thousand shares for $108 million in the second quarter of 2023.

Mark S. Hoplamazian, President and Chief Executive Officer of Hyatt, said,

"For the fifth consecutive quarter we posted record results demonstrating our unique positioning and continued momentum. System-wide RevPAR expanded 15% year-over-year, generating a record level of total fee revenue in the quarter. We updated our full year RevPAR outlook, and we expanded our pipeline to 119,000 rooms, representing approximately 40% of our existing portfolio. Our outlook remains optimistic, fueled by strong group booking activity during the quarter, resulting in 2024 group pace up 10%. We believe our increasing asset-light 

Minor Hotels Announces New Edition to the Anantara Brand in China With the Signing of Anantara Shaoxing Resort

Minor Hotels announces the signing of Anantara Shaoxing Resort in northeastern Zhejiang Province. Perched on the slopes of Mount Kuaiji, the luxury resort developed will be the first internationally-branded resort in the city of Shaoxing when it opens in 2024.

Anantara Shaoxing Resort will form the core of Taoyuanli Health and Wellness Town – an integrated mixed-use community featuring landscaped courtyards, playgrounds, world-class restaurants, organic supermarkets, communal dining, and comprehensive health and wellness facilities for all ages.

The design of the 120-key Anantara Shaoxing is inspired by a multi-deck luxury yacht, with clusters of low-rise buildings cascading towards the sparkling Lanruo Lake. Anantara guests will be able to spend time exploring local farms, hiking along scenic trails, as well as enjoying a spot of off-roading, wall climbing, or playing recreational sports. Guests can also visit the variety of clinics available in the Taoyuanli Health and Wellness Town, specialising in traditional Chinese and Western medicine and offers diagnostic tests, chronic disease management, lifestyle risk factor reduction, longevity, telemedicine services and much more. 

Anantara Shaoxing Resort along with the recently announced Anantra Anji Resort will join Anantara Guiyang Resort in Guizhou Province and Anantara Xishuangbanna Resort in Yunnan Province as the brand’s fourth property in China.

The Fern Hotels & Resorts launches The Fern Bambora Fort, Bambora-Udaipur, Rajasthan

The Fern Hotels & Resorts, India’s leading environmentally sensitive hotel chain, is pleased to announce the opening of its first Fort resort, The Fern Bambora Fort, Bambora-Udaipur. This is the company’s 13th hotel in Rajasthan. Nestled in the breathtakingly rugged landscape of Bambora village, the fort offers a picturesque and enchanting setting for its guests. The resort is accessible from Maharana Pratap Airport, Udaipur’s Ranapratap Railway Station and Chittaurgarh Junction Railway Station. The resort’s location allows guests to explore the surroundings and also take in all the attractions in Udaipur.

The Fern Bambora Fort, Bambora-Udaipur offers an exceptional stay experience with 32 regency-fashioned well-appointed rooms and suites. All rooms are fully air-conditioned, with Wi-Fi connectivity, LED TVs, and eco-friendly bathroom amenities. The resort also features a swimming pool, an in-house bakery, lush lawns, children’s play area, spacious banquets and meeting rooms. 1711 AD Lounge, the lobby-level restaurant serves authentic Rajasthani and multicuisine options in similarly matched regal decor. The menu features the finest foods from the nobles' kitchens as well as a selection of mocktails from the beverage card. The Sheesh Bar offers an extensive selection of finger foods, alcohol and Cuban cigars, and gives guests the opportunity to experience soothing music and immerse themselves in the majestic ambiance created for the Maharajas. The resort is also pet-friendly and welcomes guests with their small pets.

Expressing his happiness at the opening, Suhail Kannampilly, Managing Director, The Fern Hotels & Resorts, said, “We are thrilled to announce the launch of The Fern Bambora Fort in this beautiful location in Udaipur. The resort is a perfect amalgamation of luxury and leisure. The mesmerizing destination, renowned for its beautiful Rajasthani ancient architecture, lakes and lavish palaces attracts tourists from all over the world. Through the introduction of this splendid retreat, we further strengthen our hotel presence in Rajasthan, while remaining committed to our initiative of providing our guests with a sustainable and eco-conscious environment.”

Announcing the launch, Mohit Sharad, Associate Vice President - Sales & Marketing (North & East India), The Fern Hotels and Resorts, said, “With the launch of The Fern Bambora Fort, Bambora-Udaipur, we celebrate a significant milestone in this vibrant region. As a prominent market for our growing brand, the property captures the essence of Rajasthan, offering guests an extraordinary blend of historical opulence and luxurious experiences. We look forward to welcoming our guests here, offering them a seamless blend of comfort, elegance and an array of delightful amenities, guaranteeing an unparalleled hospitality experience at our new property.”

LOCATION: The resort is 40 km from Maharana Pratap Airport, 50 km from Udaipur Ranapratap Railway Station, 95 km from Chittaurgarh Junction Railway Station and 38 km from Jaisamand Lake.

ADDRESS: Bambora, Udaipur 313 706, Rajasthan

T:  +91 87802 84069 | +91 70690 39304 | +91 70690 39308

E: info.fr.bambora@fernhotels.com

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IHG to bring another voco hotel to India with the signing of voco Goa Arpora

IHG® Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a management agreement with Ginger Tree Goveia to bring a new hotel to Goa, India. voco Goa Arpora is set to open its doors in January 2025 as the next stride forward in IHG’s ambitious regional growth strategy for the premium brand.

Earlier this year, IHG announced the signing of two voco hotels in the country across Jim Corbett and Gurugram. The latest signing marks the rapid expansion of– voco - IHG’s seventhbrand in the country in a prime leisure destination and further strengthens IHG’s footprint in the country.

The distinctive brand, voco offers a premium experience to guests and combines the informality and charm of an individual hotel with the quality and reassurance of a global and respected brand. Since launching globally in 2018, voco has enjoyed rapid growth with multiple signings across Europe, Middle East, Africa and Asia (EMEAA), including markets such as Saudi Arabia, United Arab Emirates Egypt and India. 

Complementing Goa’s white-sandy beaches, vibrant nightlife, sacred temples, and World Heritage-listed European-influenced architecture, a premium hotel, voco Goa Arpora will be agreat fitment to the destination. Often referred to as a fusion of Eastern and Western cultures, Goa draws in leisure travellers from across the globe throughout the year. Once opened, voco Goa Arpora will cater to the growing demand for quality and unique accommodation requirements in Goa, catering to the needs of discerning travellers seeking a modern and comfortable hospitality experience.

Centrally located in prominent North Goa, voco Goa Arpora will offer proximity to popular night markets, high-quality dining experiences, boutique shopping and the prominent beaches of Baga & Calangute. In addition to best-in-class guest rooms, the hotel will feature an outdoor pool, a rejuvenating spa and a well-equipped gym for guests looking to unwind. voco Goa Arpora will also house meeting rooms spread across two venues and a banqueting space. For guests looking to indulge in exceptional culinary experiences, the new hotel will offer three dining options including a bar and lobby lounge, catering to diverse guest preferences.

Commenting on the announcement, Sudeep Jain, Managing Director, South West Asia, IHG Hotels & Resorts said,

“We are delighted to bring our voco brand to Goa in partnership with Ginger Tree Goveia. Goa is one of the most popular tourist destinations in the country and there is a constant demand for quality branded accommodations. We are confident that voco Goa Arpora, with its distinct premium hospitality experience, will be a preferred stay option for leisure travellers. We look forward to delivering exceptional hospitality and creating memorable experiences for our guests in Goa. We are committed to expanding our presence in the country and are collaborating with the right partners to bring our global brands to the right markets.”

Mr. Sagar Wadhwani, Partner, Ginger Tree Goveia added,

“We are pleased to join the IHG family and bring the voco brand to Goa. This partnership aligns with our vision of offering upscale hospitality experiences in Goa. The hotel’s prime location combined with outstanding facilities, fresh, vibrant and colorful designs, voco Goa Arpora is set to become a preferred destination for both domestic and international travelers seeking a premium hotel experience in the heart of Goa.”

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Tri Vananda Partners With CBRE For the Development of Wellness Resort

Kittsak Pattamasaevi, CEO, Tri Vananda (second from right) and Lee Soon Guan, owner’s representative, Tri Vananda (far right) with Brian Doyle, Project Director, CBRE Thailand (far left), and Keith McGovern, Head of Project Management for CBRE Thailand (second from left)

Tri Vananda, a far-reaching integrated health concept in Phuket, has selected global real estate services firm CBRE as the project manager to develop its world-class wellness facility.

Taking shape over 96 hectares amidst verdant forests in northern Phuket, yet not far from the international airport, Tri Vananda — a Sanskrit term meaning “forest of lasting happiness” — is the vision of Montara Hospitality Group, the firm behind Trisara, one of the island’s most exclusive resorts.

It is arguably the firm’s most ambitious project to date. And Montara has partnered with CBRE, a global leader in real estate services and investment, to steer Tri Vananda towards fruition.

Additionally, in a strategic move to ensure the highest quality design and development of its wellness resort, Tri Vananda has also engaged the expertise of several acclaimed consultants.

Renowned architects Habita and Arsomsilp, known for their innovative designs and sustainable approach, have been tasked with the architecture of the wellness resort project. At the same time, P49, an esteemed interior designer known for its exquisite aesthetics, will be responsible for the resort's interior design.

Situated on 600 rai of pristine lakes and forests in the heart of Phuket, Tri Vananda blends the principles of biophilic philosophy with luxury wellness experiences. The project, slated for a grand opening in Q4 2025, will comprise a luxury wellness resort, a residential wellness community with villas, and a protected wetland nature reserve.

The collaboration with CBRE, Habita, Arsomsilp, and P49 is a testament to its commitment to delivering an unrivalled wellness resort experience. These partnerships combine world-class expertise in project management, architectural innovation, and luxury design to meet and exceed the expectations of future wellness resort guests.

"We are thrilled to bring together a team of such high-calibre professionals,” remarked Kittisak “Kitt” Pattamasaevi, the CEO of Montara Hospitality Group. “CBRE's expertise in project management, coupled with the creative insights from Habita, Arsomsilp, and P49, will undoubtedly help us realise our vision for the wellness resort at Tri Vananda. Their collective experience and skill will undoubtedly add to the prestige and quality of our project."

About TRI VANANDA:

Forging a new chapter of Montara Hospitality and its most ambitious project to date, Tri Vananda brings to life a first-of-its-kind development rooted in multigenerational living, wellness, sustainability, and nature. Framed by the raw beauty of Phuket, best-in-class medical facilities, wellness amenities, and tailored programs are purposefully designed to nurture seasonal guests and year-round residents alike. Tri Vananda will set the benchmark for wellness real estate and tourism in Asia through transformative experiences that highlight mindfulness, physical and cognitive health, community building, and a connection to nature, offering a panacea to the frenzy of urban life when it debuts in 2025. Trivananda.com

About Montara Hospitality:

Montara Hospitality Group was established by the Pattamasaevi family, the original shareholders and developers of the renowned Trisara on Phuket Island. The group also owns one MICHELIN-starred PRU and MICHELIN Green Star JAMPA, MICHELIN recommendation Seafood at Trisara, plus the renowned Thai restaurant Praya Dining in Bangkok. Together with a team of experienced hoteliers, Montara Hospitality invests in best-in-class hospitality platforms that connect investors, lifestyle travelers, and innovative hoteliers. Montara's properties include Phuket's most exclusive pool villa beach resort, Trisara; Bangkok's only river mansion boutique hotel, Praya Palazzo. www.montarahospitality.com

Banyan Tree Krabi joins hands with a local fishing village, giving visitors an intimate opportunity to help create local products

Banyan Tree Krabi, a luxury 72-key resort situated on secluded Tubkaek Beach, is encouraging its visitors to immerse themselves in the local Southern Thai culture, by joining weekly excursions to a nearby island renowned for producing beautiful batik fabrics and woodcrafts.

The initiative is part of the Banyan Tree Group’s “Stay for Good” programme, launched two months ago, aimed at enticing guests at 5-star hotels worldwide to roll up their sleeves and join neighbouring villagers at work.

At the Balinese property of Buahan, A Banyan Tree Escape, for example, guests spend a day with local farmers, foraging for fruits and edible plants, while at Garrya Nijo Castle Kyoto in Japan, visitors learn how to entwine grass to make traditional thatched roofs for villagers’ homes.

“At Banyan Tree Krabi, we invite our guests to embark on a day’s adventure at the quiet fishing town of Ban Koh Klang on a small island in the middle of the Krabi River,” said Sustainability Manager Ms Thepsuda Loyjiw. “It’s a great opportunity to travel by traditional longtail boat along the river where they might spot some rare bird species and wild monkeys among the mangroves. The island itself is a spectacular natural setting and among the hidden gems we visit is a series of majestic limestone caves.”

A lunch, inspired by home-grown fruits, vegetables and recipes passed down from one generation to the next, is served on a floating restaurant among the mangroves, then the guests meet the villagers and interact.

Among the daily pursuits the foreign visitors can experience are: joining the local craftsmen who intricately carve and create wooden models of longtail boats, which are sold in Krabi as souvenirs; and sitting with the women of Ban Koh Klang who are veterans of batik art, mixing organic dyes and skillfully painting colourful fabrics. Harvesting rice in the fields with a local family is included as a seasonal activity.

Launching the programme in May, Banyan Tree said it hopes the visits will “encourage a deeper connection with each destination while honouring the heritage and traditions and contribute to creating more opportunities for local communities.”

Constantly vying to reduce the hotel’s carbon footprint, in December Banyan Tree Krabi partnered with a local artisan, Souvenirs From the Sea, a project involving beachcombing for refuse and waste products that could be upcycled into sellable items such as tote bags.

Banyan Tree Krabi’s other recent sustainability initiatives include an Earth Day beach clean-up, and the introduction of Forest Bathing, a nature-based educational tour for guests, including children, to help raise awareness about environmental conservation and protecting local flora and fauna.

“Of course, many guests come to a serene destination to relax, to enjoy cocktails at sunset, spa treatments, and wining and dining,” said Loyjiw. “However, they also want to see the local customs, and nothing feels better than giving something back to the community.”

For more information, contact Banyan Tree Krabi at: krabi@banyantree.com or tel: +66 75 811 888.

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Chalet Hotels Limited announces its results for the first quarter of the fiscal year 2024 ending June 30, 2023.

Chalet Hotels Limited announces its results for the first quarter of the fiscal year 2024 ending June 30, 2023.

Key Highlights for Q1FY24:

 Total Income at INR 3.1 bn, up 21% as compared to Q1FY23

 Adjusted EBITDA at INR 1.3 bn, up 24% as compared to Q1FY23

 Hospitality Segment Performance:

o Revenue at INR 2.8 bn, up by 23% from Q1FY23

o ARR at INR 10,317, up by 38% over Q1FY23

o Occupancy was at 70%

o RevPAR improved by 24% YoY to INR 7,182

o Adjusted EBITDA was at INR 1.2 billion, up by 26% from Q1FY23

Other Highlights:

 ~68% of the total electricity for hotel portfolio sourced from renewable resources in Q1FY24.

 Newly launched The Westin Hyderabad HITEC City is completely sold out from day 1, operated by an all-women team and is run on 100% Green Power.

Development Pipeline Updates:

 CIGNUS POWAI ® Tower I at Westin Complex, Powai is in its final stages of completion.

 At the CIGNUS Whitefield Bangalore ® Tower I, tenants are moving in by August 2023.

 CIGNUS Whitefield Bangalore ® Tower II is in its final stages of completion.

 88 new rooms at Novotel Pune are ready and awaiting OC to commence commercial usage.

 We are adding ~130 guest rooms at Bengaluru Marriott Hotel Whitefield, designs are in final stages.

 The residential project, Raheja Vivarea, at Koramangala, Bengaluru is progressing well and sales for the project is expected to commence within the calendar year 2023.

Speaking on the financial results, Mr. Sanjay Sethi, MD & CEO, Chalet Hotels Limited, said,

“ARRs have been holding strong with 38% growth year-on-year, a key business performance indicator for the Company. This quarter also witnessed the launch of our first all-women-run hotel, ‘The Westin Hyderabad HITEC City’, a small contribution towards gender equality and empowerment in the hospitality industry. India's strong economic indicators combined with a robust demand-supply environment and our ongoing capex initiatives, bode well for the future of Chalet Hotels.”

Australia Marketplace India witnesses record participation

The highest attendance at the trade event reiterates demand for Australia amongst Indian travelers 

July 2023, Bengaluru: Tourism Australia has held the 18th edition of its flagship trade initiative, Australia Marketplace India (AMI), in Bengaluru from 23 to 25 July. The return of this key B2B event, for the first time since 2019, aims to assist representatives from the Australian tourism industry to develop and establish business relationships with key qualified travel agencies and tour operators from India. At the three-day event, 86 Australian tourism businesses displayed their products and services to a record 94 Indian travel agents, demonstrating the country's rising appeal as a holiday destination for Indian tourists.

AMI has been a pivotal platform in connecting India’s top travel agents with Australian tourism industry stakeholders and delegates to promote Australian holidays with the country’s latest and diverse offerings and experiences. This year's participating Australian tourism representatives and distributors included a diverse set of businesses, including lodging and tour operators, attractions, experiences, cultural institutions, along with state and local tourism organizations. Compared to AMI 2019, this year’s event saw a 20% increase in seller delegates, who support Tourism Australia’s commitment to growing tourism demand from India to enable a competitive and sustainable tourism industry by exploring destinations through new experiences and products. The Indian travel buyers have been represented by 94 companies from across 8 Indian cities – Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, Ahmedabad, and Kolkata.

Commenting on the event, Mr. Andrew Hogg, Executive General Manager – Eastern Markets and Aviation, Tourism Australia, said, “India has been Australia’s fastest growing source market and continues to be one of Australia's most valuable and promising tourism markets now and into the future. Australia Marketplace India is our prime platform, bringing together some of Australia’s leading industry experts and tourism delegates to showcase Australia’s world-class appeal to India’s trade stakeholders; to drive future growth in visitation and tourist spend from India. We continue to receive outstanding support from our Indian travel partners, who are some of our biggest advocates in making Australia a preferred holiday destination for India’s High Yield Travellers.”

Mr. Nishant Kashikar, Country Manager – India & Gulf, Tourism Australia, shared, “India has improved its ranks among Australia’s source markets, and reached a milestone of emerging as the first market to recover to pre-Covid levels, with several marketing, public relations, distribution, and partnership initiatives aimed at enhancing Australia’s attractiveness and consideration. Our Key Distribution Partners, Aussie Specialists and Business Event agents have been vital in inviting Indians to Australia. We seek to maintain our current trajectory and unlock India’s potential growth towards the next decade of travel.”

The demand for travel to Australia has been stimulated by Tourism Australia’s direct-to-consumer communication with the launch of the global Come and Say G’day campaign aimed at building consideration amongst High Yield Travellers (HYTs) through integrated media campaigns and a robust Public Relations and Advocacy program as well as through partnerships with Key Distribution Partners (KDPs) and airline partners to drive conversions through tactical co-op campaigns. Demand has also been encouraged by the tripling of direct aviation capacity between India and Australia and the ease of obtaining a visa - which is a completely digitized process, that does not require in-person attendance for lodgements, biometrics, or an interview.

Tourism Australia’s distribution strategy in India includes dedicated trade engagement initiatives and a range of online resources such as the Aussie Specialist Program (ASP), Trade Resource Hub and Australia 365 On Demand. As on date, Tourism Australia has over 4,650 Qualified Aussie Specialists across India, who promote and sell Australian holidays. The ASP agents receive special access to a resourceful online toolkit to sell Australian holidays and a chance to participate in innovative training programs and remain updated on the destination through informative newsletters. Tourism Australia has also introduced a second tier to its Aussie Specialist program in India with the introduction of the Premier Aussie Specialist Program. Up to 40 agents in India have been awarded the Premium Aussie Specialist title and are known to sell bespoke experiences across Australia. In addition, there are opportunities for select frontline staff and product teams to gain a first-hand experience of Australia through global trade events like the Australian Tourism Exchange and G’day Australia.

India ranked as Australia's fourth-largest inbound tourism market for arrivals for the year ended May 2023. According to the Australian Bureau of Statistics (ABS), visitor arrivals data for the year ended (YE) May 2023 confirms Australia welcomed around 375,500 visitors from India, surpassing the pre-Covid levels. Spending by Indian visitors for YE March 2023 was A$ 1.97 Bn (+16% over YE March 2019), exceeding pre-Covid levels.

House of Glenfiddich celebrates the undying spirit of disruptors through ‘Fathers of Innovation’

July 2023, National: Over the years, WG&S has celebrated the forces of nature, who have upheld the spirit of innovation, which resonates with the core ethos of the company. 

Fathers of Innovation is a platform that recognizes the relentless pursuit of innovators, acknowledging their noteworthy contributions in line with our core brand attributes of pushing boundaries, being unconventional and challenging status quo.

Focusing on those who have fueled transformation across distinctive fields of innovation, House of Glenfiddich takes great pride in saluting these heroes.  

In its fourth year, Fathers Of Innovation ushers in a new era of creative alliances, artistic dialogues and exchanges with some of the inspiring figures of our century, who've left an indelible imprint in their respective fields. From technology to the arts, design to entrepreneurship - It honours radical individuals who embody the DNA of House of Glenfiddich.

Commenting on the Fathers of Innovation, Kapila Sethi, Head of Marketing said, “Fathers Of Innovation applauds the innovators who have broken conventions and inspired change. We celebrate their unfazed spirit of innovation and challenging traditions. House of Glenfiddich values these individuals who share their world views and creative canvases." 

About William Grant & Sons

William Grant & Sons, Ltd. is an independent family-owned distiller headquartered in the United Kingdom and founded by William Grant in 1887. Today, the luxury spirits company is run by the fifth generation of his family and distils some of the world’s leading brands of Scotch whisky, including the world’s favourite single malt Glenfiddich®, The Balvenie® range of handcrafted single malts and the world’s third largest blended Scotch Grant’s® as well as other iconic spirits brands such as Hendrick’s® Gin, Sailor Jerry®, Milagro® Tequila and, most recently, Tullamore D.E.W Irish Whiskey.

About House Of Glenfiddich

Staying true to the company's creative and artistic vision, William Grant and Sons India Private Limited recently launched "House of Glenfiddich": a luxury lifestyle brand aiming to build unique experiences which combine the finest in art, travel and beyond. The brand identifies with the fast-evolving meaning of luxury for the Indian consumer who appreciates quality and offers premium products & experiences ranging from avant-garde exhibits to cutting-edge collaborations within the luxury lifestyle passion points of art, fashion, design, entrepreneurship, travel and beyond. The collections and showcases from the House of Glenfiddich, will not only be inspired by chic global trends, but also offer tailor-made products and immersive experiences as it evolves.

The Savvy Traveller: 47% of Indians ready to revamp itineraries for irresistible deals, reveals Skyscanner report

Travel remains a priority despite increasing cost-consciousness 

Indians are big planners, with 72% of respondents preferring to thoroughly plan their trips 

 India, July 2023 — Skyscanner, the global travel marketplace, today released its Travel in Focus Report, which shares that budget-conscious travellers in India are embracing travel with an open mind to score more affordable getaways. With insights from Skyscanner’s proprietary search and booking data and consumer behaviour study, this report uncovers key travel behaviours in India.  

Data from the report highlights that Indians are savvy travellers (47%) who are flexible to switch their itineraries when presented with better travel deals. When it comes to international holidays, Indians are also willing to pick a destination that is less expensive to travel to (35%) or travel at a different time of year (33%). This is in spite of the fact that Indian travellers are in fact, big planners, with 72% of respondents preferring to thoroughly plan their trips – further cementing how Indian travellers are seeking that sweet spot of travel and value for their holidays. 

Commenting on the findings, Mohit Joshi, Skyscanner Travel Trends and Destination Expert said, “While the way we travel has no doubt changed in the last few years, the desire for a getaway is still very much there. Skyscanner makes it possible for travellers to explore the world within their budget, with its cross-market comparison and transparency of prices on its platform. An easy hack to hit that sweet spot is to use our ‘Everywhere’ search tool, where destinations are recommended based on the traveller’s location, ranked by price. That way you get to explore, without breaking the bank.” 

Other key survey findings:  

Chasing Cricket:  Cricket holds a special place in the heart of Indians. Around 75% say that they are willing to increase their travel budget to experience live cricket matches. With the upcoming 2023 Cricket World Cup held in India, there is already a 46% spike1 in searches from within India to Ahmedabad, one of the host cities, for October this year. Despite strong demand, prices on Skyscanner reveal that flights to Ahmedabad from Mumbai are 36%2 lower for the month of June 2023, compared to June 2022.  

Slow Travelling Gurus: In 2023, Indian travellers are taking it slow, with more travellers (46%) opting for more immersive travel over of fast-paced travel (40%). Rather than visiting as many places as possible, travellers are looking to spend more time in a single destination, taking their time to immerse themselves in the local culture. According to Skyscanner data, over 38% of Indian travellers spend longer than 1 month on a single-destination trip, including domestic and international destinations, based on redirect data for the year 2023, which is significantly more when compared to travellers in Singapore (3%) and South Korea (8%)3. 

Purposeful Voyagers: Travellers today are looking to travel with purpose and centre their travel experiences around specific activities. Over half of Indians (55%) are planning purpose-related travel in India to engage in activities such as scuba diving, golf, yoga, or wellness retreats. One in two Indians are also actively planning a visit to holy places in the next 6 months. 

For all the travel preferences flagged by Indian travellers as important, Mohit recommends the following hacks that can help bag a bargain quickly: 

 The ‘Whole Month’ search tool allows you to see cheap flights immediately and pick the right deal for you. Consider travelling a day before or a day after your original departure dates, flying on less popular days of the week is always cheaper. 

Mix & Match to save ₹₹: Mixing and matching the airlines and airports you choose to fly with to and fro, can seriously cut costs. To save more, flights don’t have to be booked as returns. 

Here are some options between Mumbai and the UAE on 8-15 September 20234. By mixing and matching, the lowest fare is via Route 3 by flying into Dubai and out of Sharjah on different airlines.  

Be Price Smart: When you find a flight you like, with a price you don’t, set up a Skyscanner Price Alert. It will watch the flight you are interested in and send an email or push notification when prices change. This is the best way to find a deal if you have a few weeks or months before you are planning to buy.

Skyscanner’s Travel in Focus 2023 report draws on its research with OnePoll and analyses survey data from 3,000 travellers in Singapore, India, and South Korea to uncover key unique insights into travel behaviour, attitudes, and preferences of travellers in these countries. 

How restaurants such as Panera and Chipotle are dipping into A.I. to streamline food prep and ordering

Restaurant brands are starting to pilot artificial intelligence to streamline food service.

• Analysts say a key benefit is the potential to ease workforce challenges in an ongoing tight hiring market.

• A wave of pilot programs has already begun.

From drive-thru to back-of-house operations to predictive ordering for consumers, restaurant brands are starting to pilot artificial intelligence to streamline food service.

The technology has yet to reach critical mass at major chains but has the potential to automate more tasks and give restaurant workers the opportunity to have a more meaningful experience with guests.

Analysts say a key benefit is the potential to ease workforce challenges in an ongoing tight hiring market. The National Restaurant Association predicts the industry will add 500,000 jobs by the end of 2023, but notes there’s currently just one job seeker for every two open positions.

What’s more, TD Cowen estimates voice-enabled AI can drive sales as much as 15% through suggestive selling as well as speed up service times by 10 seconds.

The industry shift is reminiscent of the emergence of third-party delivery services five years ago, before it was ubiquitous at nearly every major restaurant operator, according to Andrew Charles, managing director of consumer and restaurants at TD Cowen.

“Some were trying it, others we’re contemplating it, most were piloting it,” he said of third-party apps for delivery services. “I think there’s a clear analogue to today where it’s very similar and as we continue to see further adoption of this, you will see a domino effect here.”

But there are still hurdles to broad adoption, according to Charles. Many of these large restaurant chains need to get franchisees on board. Language barriers and menu nuances can add complexity to the ordering process that AI may not be able to navigate.

Meanwhile, the wave of pilot programs has already begun.

Last month, Carl’s Jr. and Hardee’s parent company CKE announced it was aiming to launch AI integrations nationwide via partnerships with Presto and OpenCity AI.

Yum! Brands in recent years has been a leader in leveraging AI to enhance operations, including its 2021 acquisition of Dragontail aimed at streamlining food prep and delivery. The tech, which automates kitchen flow, driver dispatch and customer order tracking, is used in 1,000 Pizza Hut locations in the U.S., and nearly 3,000 more globally. The company also relies on AI for its recommended ordering module that informs managers of how much product to order weekly.

McDonald’s, for its part, sold McD Tech Labs to IBM in 2021, entering a strategic partnership to help bring AI technology to drive-thru lanes. McD Tech Labs, which was formerly known as Apprente before McDonald’s acquired it, used AI to understand drive-thru orders. So far, McDonald’s has tested the technology at certain locations.

Del Taco is also using voice-activated AI for orders at its drive-thru, as is Wingstop for orders placed by phone.

Panera Bread has likewise invested in technology in both front- and back-of-house operations. It’s working with OpenCity AI on drive-thru voice ordering and with Miso Robotics to sure up coffee quality and temperature control to boost product consistency.

For Panera, it’s a question of, “How do we redeploy our people to higher value, higher quality guest experiences,” said Chief Digital Officer George Hanson. “Whether they’re spending more time on the food preparation and the quality control, or in person interaction,” Hanson told CNBC in an interview.

“It might be just swinging around into the dining room and asking them how their meal is or if they can bus their table — just having those warm interactions. We view that as a higher value.”

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Novotel Hyderabad Convention Centre Hosts Grand Felicitation Ceremony for Siddhanth Murali Kumar, Bronze Medal Winner at Special Olympics World Summer Games

Hyderabad: July 2023: Novotel Hyderabad Convention Centre (Novotel Hyderabad) proudly hosted a grand felicitation ceremony to honor Siddhanth Murali Kumar, who recently won a bronze medal for India at the Special Olympics World Games held in Berlin, Germany. The event, curated by the staff and management of Novotel Hyderabad & HICC, showcased the exceptional achievement of Siddhanth and recognized his hard work, determination, perseverance, and unwavering spirit. This remarkable accomplishment not only highlights Siddhanth’s athletic abilities but also serves as an inspiration to individuals worldwide.

Siddhanth Murali Kumar, the first athlete from Telangana to win a medal at the Special Olympics World Games, was felicitated by Mr. Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre. In recognition of his outstanding achievement, Siddhanth was presented with a special hamper, symbolizing his appreciation and admiration for his dedication to his sport.

The felicitation ceremony at Novotel Hyderabad Convention Centre was a truly grand affair, characterized by inspiring speeches, heartwarming tributes, and memorable moments. Attendees were captivated by the stories of Siddhanth’s unwavering determination, resilience, and the obstacles he overcame to reach this significant milestone in his career. Inspired by his conduct, to honor his athletic future, Novotel Hyderabad Convention Centre heartily awarded him with a cash prize of INR 50,000.

Acknowledging the pivotal role played by Siddhanth’s parents, Mr. and Mrs. Murali, in his success, the ceremony also honored Mr. Murali Kumar, Executive Housekeeper & his family. Their tireless efforts in instilling discipline and encouraging Siddhanth’s dedicated focus on preparation for the competition have been instrumental in his accomplishments.

Expressing his pride and appreciation, Mr. Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre, stated, "We are immensely proud of Siddhanth’s exceptional accomplishment and the unwavering support provided by his father, Murali. Novotel Hyderabad & HICC is committed to providing a platform for local talent and fostering an environment that inspires individuals to overcome challenges and reach their full potential. Siddhanth’s success serves as an inspiration to us all, and we will continue to support and celebrate the achievements of exceptional individuals like him. 

All the heartists at Novotel Hyderabad Convention Centre proudly join in extending congratulations to Siddhanth Murali Kumar on his well-deserved bronze medal at the Special Olympics World Summer Games.”

Cleartrip soars to new heights; emerges as fastest growing OTA and gains second-largest market share

The findings are based on a comprehensive travel market study conducted by VIDEC  across FY 22-23

Bengaluru, July 2023: After a phenomenal post-pandemic revival of the travel industry, Cleartrip, a Flipkart company, cements its position as the second-largest OTA player in the country. A recent in-depth OTA benchmarking research study by VIDEC revealed that Cleartrip saw industry-leading growth in FY23 and strengthened its position in the segment.  

While we have seen significant growth in the air category, we have made strategic investments in Hotels, Buses, and B2B businesses, revamping our existing offerings and launching new tools and products. At the beginning of the year, we also launched our own marquee event, the Nation on Vacation event, redefining and bringing forward the booking period for the traditional summer holiday season by partnering with 40+ airlines and 80000+ domestic and  4L+ international hotels in offering lucrative prices and value-added services to our customers. Cleartrip’s B2B topline grew >2x on the back of the launch of new tools providing a seamless booking experience for our partners. Our investments in key business areas not only helped us achieve market share gains but also won recognition and awards from the wider community.

Regarding the latest development, Ayyappan R., CEO, of Cleartrip stated, “This move is a milestone in Cleartrip’s journey and is a testament to our commitment to customer-centricity and sustainable growth. Travel is a massive industry that has witnessed rapid growth and is expected to scale further heights. We believe that we are in the right position to innovate and bring about disruption through technology. This is a new chapter for Cleartrip and by no means the end destination. We will continue to curate value-led constructs, expand our product categories, innovate on behalf of our customers, and make travel an affordable and accessible aspiration for all.” 

VIDEC, a boutique research company with a singular focus on the global travel industry has conducted the current study - Indian OTA Landscape: India Travel Market Sizing, OTA Benchmarking & Consumer Insights. The report encapsulates the market sizing, segmentation, OTA benchmarking, and travel consumer insights for the Indian travel marketplace through executive interviews with suppliers, travel distributors OTAs, and travel technology providers operating in India.

Shedding light on the key research findings, Virendra Jain, Co-Founder and CEO at VIDEC said, “Led by the OTAs, the India travel market has made a resounding recovery to ₹3,892 billion (US$48.7B) in FY23 and is estimated to reach ₹5,787 billion (US$72.4B) in FY26.  Air would continue to be the largest travel category at ₹1,743 billion (US$21.8B) in FY23, the growth henceforth would equally come from the rise in Indian international demand and non-air categories. The ground category will fuel the often talked about the ‘next billion Indian opportunity’.”  

Since the Flipkart acquisition, Cleartrip has continued to invest in customer-centric offerings under ‘Clear Advantage’ that provide unmatched flexibility and affordability. It enabled customers to earn and redeem supercoins and improved the customer experience on multiple fronts such as a 24-hour refund policy that resulted in an industry-leading NPS score. The company recently launched buses in its service portfolio, revamped its hotel UI, and unveiled its marquee summer sale event - NationOnVacation. Cleartrip saw a 60% rise in bookings (which is 2x times over what was achieved during the same period last year) across categories.

Taking a step towards green hospitality, Le Meridien Goa introduces in-house water bottling plant

With the newly installed in-house water bottling plant, the initiatives are truly a leap toward making a greener promise

Recently, Le Meridien Goa also installed a EV Charging station in its premise, as a move towards greener tomorrow

Marriott International is constantly working to reduce its environmental impact, build and operate sustainable hotels and source responsibly. In keeping with the company’s 2025 Sustainability and Social Impact Goals, Le Meridien Goa, Calangute proudly announces a remarkable leap forward in their sustainability efforts as it inaugurates its cutting-edge in-house water bottling plant this month. The hotel has taken a decisive step towards reducing plastic waste by eliminating all single-use plastic bottles and introducing reusable glass water bottles, treated and bottled on-site.

Addressing the critical issue of food waste management, Le Meridien Goa, Calangute has established a collaborative partnership with Welfare for Animals in Goa, wherein all leftover raw fruits and vegetables are diligently donated on a daily basis to support the sanctuary's noble cause. Additionally, the hotel has introduced the innovative "no bin day" initiative, fostering a culture of minimal wastage and further educating its internal stakeholders on the importance of responsible resource utilization.

The hotel has embraced electric mobility by installing a rapid DC 60kW charging station in partnership with ChargeZone, an EV charging Network Company. This initiative enables guests and visitors to conveniently charge their electric vehicles while enjoying the hotel's services. The hotel has also harnessed the power of solar energy as a renewable source for water heating. With a steadfast commitment to sustainability, they aim to expand its solar capacity in the long term. 

Aligning with Marriott International's Serve 360 Initiative to “Doing good in every direction”, which advocates for positive impact, Le Meridien Goa, Calangute encourages its associates and guests to actively participate in its green initiatives. By reducing linen change frequency and replacing plastic bath products with refillable amenity dispensers, guests are already making conscious choices during their stay. 

The preservation of the environment remains a paramount objective and Le Meridien Goa, Calangute believes its action has the potential not only to make an impact but also inspire others in this shared responsibility of reducing one’s carbon footprint.

NOESIS Revolutionizes Hospitality Infrastructure in Mumbai Metropolitan Region with Unprecedented Hotel Tie-ups

NOESIS, the premier hotel investment and consulting firm in India, has achieved remarkable success by facilitating brand tie-ups for 904 hotel keys across 10 hotels in the Mumbai Metropolitan Region Development Authority (MMRDA) area. These strategic partnerships with renowned international and national hotel chains demonstrate NOESIS' unwavering commitment to constructing high-quality and resilient organized hospitality infrastructure.

NOESIS has played a pivotal role in transforming the hotel landscape, with approximately one-third of the hotels being conversions, while the rest were established through collaborations with brands at greenfield or brownfield stages. Leveraging its extensive expertise, NOESIS has provided comprehensive services such as feasibility reports, valuation studies, brand search, and fundraising (debt/equity) to many of these hotels.

The following is a list of hotels that have successfully formed alliances with prominent brands through NOESIS' efforts: 

• Lemon Tree Premier Malad West - 120 rooms

• Bloom Saki Vihar, Andheri East - 120 rooms

• Bloom Suites at Western Express Highway, near the domestic airport - 104 rooms

• Ginger, an IHCL Brand, Goregaon East - 102 rooms

• The Fern Resort, Badlapur - 100 rooms

• The Fern, Palghar - 81 rooms

•  Adiva Beacon (Fern), Grant Road, South Mumbai - 80 rooms

• Beacon (Fern) Navi Mumbai - 69 rooms

• Regenta Juhu - 68 rooms

• Bloom Boutique Bandra West - 60 rooms

The operational hotels, following their brand tie-ups, have exhibited exceptional returns on investment, with some surpassing the yields of commercial office spaces. NOESIS' expertise in the hospitality sector has played a crucial role in driving this success.

Furthermore, NOESIS is currently engaged in 12 ongoing and upcoming hotel projects across the MMR region. The firm provides essential services including fundraising, operator/brand selection, and feasibility studies for these projects. With significant infrastructure developments such as Metro lines, the Coastal Road, the Navi Mumbai Airport, and the Mumbai Trans-Harbour Link Project improving connectivity, investors are increasingly attracted to hotel investments in the suburbs and outskirts, where land costs remain manageable.

Nandivardhan Jain, Founder & CEO of NOESIS, expressed his pride in the firm's accomplishments in transforming the hospitality infrastructure of the Mumbai Metropolitan Region. He attributed the phenomenal growth in branded room supply to the expertise and commitment to excellence exhibited by the NOESIS team. Jain envisions a 100% growth in the next five years.

With over 2,100 completed assignments to date, NOESIS operates from offices in Mumbai, Gurugram, and Bangalore, ensuring comprehensive coverage and support for its clients.

Oxford University Press India to launch a new edition of its bestseller ‘Hotel Housekeeping: Operations and Management

Launched during the 5th National Housekeepers convention on 27th May at Taj Bangalore

Bengaluru, 2023: Oxford University Press India (OUPI) is set to launch the fourth edition of its bestseller "Hotel Housekeeping: Operations and Management." The soft launch of the book is scheduled on May 27th at the Taj Bangalore during the 5th National Housekeepers convention and 8th PHA (Professional Housekeepers' Association) anniversary celebration.

Co-authored by G. Raghubalan and Smritee Raghubalan, "Hotel Housekeeping: Operations and Management" has been widely regarded as a key resource for housekeepers in the hospitality industry. Since its first edition in 2005, the book has been a bestseller for Oxford University Press and has sold over 1.7 Lakh copies.  The new edition is thoroughly revised and updated, covering a wide range of contemporary themes related to housekeeping, including the latest standard operating procedures (SOPs), formats, exhibits, and case studies. It also pays special attention to Infection Prevention and Control Protocols for COVID-19. The book explores emerging trends such as nanotechnology, artificial intelligence (AI), robotics, and software.

The book which covers the NCHMCT syllabus delves into various aspects of housekeeping, such as the role of housekeeping in hospitality operations, caring for and cleaning different surfaces, room layout and guest supplies, area cleaning, routine systems and records, pest and odor control, uniforms, laundry, flower arrangement, interior decoration, indoor plants, lighting, and contract services. The book is designed for students of undergraduate and diploma courses in hotel management, certificate courses in housekeeping, and postgraduate courses in accommodation operations. Its practice-oriented approach makes it useful for housekeeping professionals and students of home science.

About Oxford University Press 

Oxford University Press (OUP) is a department of the University of Oxford. It further affirms the University's objective of excellence in research, scholarship, and education by publishing worldwide. OUP is the world’s largest university press with the widest global presence. It publishes in many countries, in more than 40 languages, and in a variety of formats - print and digital. OUP products cover an extremely broad academic and educational spectrum, and it aims to make content available to users in a format that suits them best. 

Domino’s Will Deliver, Without An Address

• Domino’s Pizza is rolling out a new technology nationwide that allows customers to receive a delivery almost anywhere, ranging from parks and baseball fields to beaches.

• The Pinpoint Delivery rollout will make the feature available for the first time in U.S. markets.

• Domino’s said a soft launch for Pinpoint Delivery received positive feedback from customers and delivery drivers.

“No address? No problem,” said Christopher Thomas-Moore, Domino’s senior vice president and chief digital officer. “Domino’s is proud to be the first quick-service restaurant brand in the U.S. to deliver food to customers with the drop of a pin.”

The company said a soft launch for Pinpoint Delivery last week across all Domino’s stores nationwide received positive feedback from customers and delivery drivers.

“A pop-up window on the app lets customers know they have four minutes to meet their driver and retrieve their order at the designated pickup spot” near where they placed the order, Domino’s spokesperson Danielle Bulger told CNBC.

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