Two new appointments at Palladium Hotel Group

Gabriel Rodriguez takes on the position of Director of Sales in Canada and Hugh Goodwin is appointed Director of Sales - Strategic Accounts for the Spanish hotel chain.

In his new position, Gabriel Rodriguez will strengthen the group's relations with Canadian travel agencies. He is a sales and marketing professional with more than nineteen years of experience in the travel industry, particularly in North American markets

Hugh Goodwin will be responsible for relationships and overall account management for strategic clients. He is also an established professional in the travel, airline and hospitality industries.

L+R Hotels announces that Petra Deuter has been promoted to 2 newly-created senior management roles

Petra Joined L+R Hotels in 2017 as Director of Operations,now she has been promoted to Executive Director Iconic Luxury Hotels – International & Head of Talent Development L+R Hotels

She is now responsible for developing L+R Hotels' Iconic Luxury Hotels international brand positioning and operational and commercial structures, with a mission to growing its portfolio.

She will be driving the development and international expansion plans for Iconic Luxury Hotels, part of the L+R Hotels portfolio, in the coming years.

She continues to lead the career development approaches for L+R Hotels and is ambassador for all L+R Hotels' programmes, overseeing their creation and implementation, fostering employer branding, development opportunities and succession planning.

Wynn Resorts to Temporarily Close Wynn Las Vegas

Wynn Resorts (Nasdaq: WYNN) has decided to temporarily close Wynn Las Vegas and Encore as part of its continuing effort to reduce the spread of COVID-19 (Coronavirus).

The Company has committed to pay all full-time Wynn and Encore employees during the closure.

The closure will be effective Tuesday, March 17 at 6 pm and is expected to be in effect for two weeks, after which time the Company will evaluate the situation. A limited number of employees and management will remain at the resort to secure and maintain the facility

For additional information and updates, please visit www.wynninfo.com.

Stéphane Gras Appointed General Manager at Four Seasons Megéve & Les Chalets du Mont D'Arbois

Stéphane began his career at the Waldorf Astoria in New York before joining Four Seasons Hotels and Resorts in 1999 as Assistant Room Service Manager at Four Seasons Hotel New York.

He hold a Bachelor's degree in International Hotel Management from the Ecole Hôtelière de Lausanne, Switzerland.

His career in the Group has taken him to the four corners of the world: the United States, Egypt, Azerbaijan, the Czech Republic, and more. After 20 years abroad and a series of extremely enriching experiences on a professional, human and cultural level, He took up his position in Megève on February 3, 2020. He now manages the destination's two hotels (Four Seasons Hotel Megève and Les Chalets du Mont d'Arbois, Megève, A Four Seasons Hotel) as well as the Golf du Mont d'Arbois and the mountain restaurants in the Edmond de Rothschild Heritage Group (Le Club du Mont d'Arbois, La Taverne du Mont d'Arbois, La Pizzeria de la Taverne, L'Idéal 1850, L'Auberge de la Côte 2000).

Hilton's Response to Novel Coronavirus (COVID-19)

As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve

Your Travel Safety

We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:

• Our hotel teams are receiving ongoing briefings and enhanced operating protocols.

• We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.

• We will continue to adjust food and beverage service in accordance with current food safety recommendations.

• We have increased the deployment of antibacterial hand sanitizers.

We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties.

Your Travel Flexibility

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:

• Government Restrictions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds. Please see below for the latest information on region specific travel waivers.

• Existing Reservations. All reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

• New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020 for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

If you need to adjust reservations made via the Hilton website, app or call center, please contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.

Your Points and Status

We know that earning Hilton Honors Points and Status is an important way we show appreciation. We also know the current travel environment may limit your ability to stay with us.

• We will pause the expiration of all points scheduled to expire between now and May 31, 2020.

• We will make updates to the requirements for earning tier status for 2021. Since the situation is still evolving, it is too early to make and announce specific changes. We are committed to sharing details as soon as possible.

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Hilton Welcomes New Executive Committee Members

Noelle Eder, EVP & Chief Information and Digital Officer, and Martin Rinck, newly appointed EVP & Chief Brand Officer, join Hilton Executive Committee .They assumed their new roles on March 9, 2020.

Innovation and technology have kept Hilton at the forefront of the hospitality industry. Eder’s expanded role will deliver technology alignment across the business and continue the ongoing digital transformation benefiting Hilton’s guests, owners and team members. She joined Hilton three years ago, bringing with her more than two decades of cross-industry business and technology experience. She has successfully led the consolidation of Hilton’s technology architecture, creating a foundation that supports the company’s continued global growth.

Rinck brings more than 30 years of international hospitality experience and has been with Hilton for nearly 12 years, previously serving for 10 years on the Executive Committee as the Area President for Asia Pacific (APAC). He has served as the Global Head for Hilton’s Luxury & Lifestyle group for the last two years. In his new role, he will oversee and lead the strategy for Hilton’s portfolio of 18 world-class brands.

Chris Silcock, who has been a member of Hilton’s Executive Committee for the last four years, has expanded his role overseeing the Global Commercial Organization. His new role will include the Marketing and Loyalty & Partnerships organizations.

Chris Nassetta , President and Chief Executive Officer of Hilton

Noelle Eder, EVP & Chief Information and Digital Officer

EVP & Chief Brand Officer

Anil Chadha takes charge of ITC Hotels as their Chief Operating Officer (COO)

Anil Chadha has been named as the new chief operating officer (COO) at ITC Hotels

Before being appointed as the COO, He was Vice President, Operations at Hotels Division. Besides, in his previous tenure he was appointed as Vice President, Southern Region ITC Hotels and General Manager – ITC Grand Chola. As Vice President – South and General Manager, He was responsible for the growth and expansion in the Southern region in both the WelcomHotel and Luxury Collection brands such as WelcomHotel Coimbatore and Welcom Hotel Kences Palm Beach, Mahabalipuram which were opened under his aegis.

In his expansive career span, He has been accustomed with markets such as New Delhi, Agra, Kolkata, Bengaluru and Chennai which has facilitated his in-depth experience and understanding of the business dynamics of micro-markets within India.

His exemplary leadership distinguished by excellent people management and team building skills drives the result-oriented, passionate and ethical work culture that he has imbibed over the years.

Steigenberger Hotels & Resorts in Berlin presents new Area General Manager

The former General Manager of the Hotel Steigenberger in Koln since 2016, Peter B. Mikkelsen, now holds the position of General Manager of the Berlin region.

In his new role, He will be responsible for the Steigenberger Hotel Am Kanzleramt, the Steigenberger Hotel Berlin in Los Angeles Platz and the Steigenberger Airport Hotel in Berlin. He will also manage the Steigenberger Hotel Am Kanzleramt as General Manager. The new manager has training as a hotel specialist and holds a degree in hotel management. He also held the position of General Manager at the Radisson Blu in Warsaw and has gathered further experience at business hotels operated by Sheraton, Hilton and Rezidor

Remington Hotels appoints Joe Masi as Senior Vice President of Operations

Joe Masi joins Remington Hotels with over 35 years experience in the hospitality industry. Here his responsibility include overseeing hotel performance with a focus on projects, including operational plans for new hotel openings and conversions, interim hotel management and the execution of group initiatives.

Most recently, the alumnus of Johnson & Wales University served as Vice President of Operations for the Schulte Hospitality Group, where he was responsible for more than 81 hotels, 7,500 rooms and 4,000 associates. Prior to joining Schulte Hospitality Group, He was vice president of operations at TPG Hotels & Resorts after working for Interstate Hotels & Resorts, where he held a number of executive positions for 26 years, including Vice President of Operations and Vice President of Special Projects. He has also held various executive positions with InterContinental Hotels Group and JW Marriott.

EHL Named Best Hospitality & Leisure Management School In The World

LAUSANNE - 2020 QS World University rankings: Soon after the confirmation of its Michelin star, Ecole hôtelière de Lausanne (EHL) has been ranked as the world's leading institution for hospitality and leisure management education.

"Switzerland continues to set the example in terms of academic excellence, competitiveness and innovation. The canton of Vaud in particular, with its centers of excellence, the ambitious development strategy of the Department for the Promotion of Economy and Innovation (SPEI), and also thanks to the intelligence of each player to leverage this exceptional network, has become a leading hub for the creation and transmission of knowledge, recognized throughout the world," 

Michel Rochat, EHL Group CEO, reacted to the news by stating that "Switzerland's tradition of excellence and its education model continue to be recognized worldwide". EHL now also ranks among traditional management schools, coming in 7th place in Switzerland. "Our positioning is no longer that of a school purely dedicated to the hotel industry. Our graduates are very competitive in a multitude of industries where the customer experience is a central tenet, such as luxury, banking or aviation. So we aren't surprised to be compared with the best business schools. With two campuses in Switzerland and one in Singapore, as well as an innovation village open to our students, we are proud of the unique offer that has been developed in recent years,"

For more info visit the site www.ehl.edu

Hospitality sector calls for emergency Coronavirus support

Owners of hotels, nightclubs, bars and restaurants are calling on the government for emergency assistance as wave of customers cancel bookings as a precaution against contracting coronavirus.

Sales in restaurants and bars in London were down 7% in the past week according to trade body UK Hospitality. It said declines had been registered in cities such as Birmingham and Manchester. Some nightclub owners said they had seen as many as 30% of those who had already bought tickets for events last weekend decide to stay away. Usually such events would have less than 10% no shows

Michael Kill, chief executive of the Night Time Industries Association, which represents nightclubs, bars, live music venues and pubs, said advanced bookings for members were down by between 20% and 30% on average, with London particularly affected by a drop in tourist visitors

Moving into the next phase – delay – could see the introduction of “social distancing” measures, such as closing schools and halting mass gatherings.

72% prefer 'couple-friendly' hotels for short duration stays: Survey

With internet savvy millennials and Gen Z seeking an end to invasive questions while booking their stay, a survey has revealed that more than 72 per cent respondents prefer 'couple-friendly' hotels for short duration stays.
It further revealed that more than 46 per cent of the hotel bookings came from couples residing in the same city, whereas about 54 per cent were made for hotels located at an outstation destination.

The pan-India online survey was commissioned by Goibibo's Consumer Insights among 1,000 respondents (couples in the age group of 22 to 26 years).

Further, the survey found that 50 per cent respondents had booked couple-friendly hotels more than five times in the last one year.
 ..
While bookings for couple friendly hotels are on the rise, some of the biggest yet common concerns of bookers include constant judgement and prying behaviour of the hotel staff (39 per cent) and sharing personal identity-proofs during check-ins (36 per cent).

Other aspects that bookers are uncomfortable with include receiving promotional offers or mails from the hotels post the stay (27 per cent) and inability to remove the booking from their travel records (25 per cent), the survey add ..
Highlighting some of the key parameters considered by couples while making reservations at a couple-friendly hotel, the survey said more than 80 per cent of the respondents shared their comfort in booking hotels that offer 'No Questions Asked' check-ins.

Other decision-making factors include affordability (61 per cent), location (55 per cent), rating of the hotel (53 per cent), privacy (52 per cent) and discounts offered (38 per cent),

ITB Berlin 2020 cancelled

ITB Berlin 2020 cancelled

ITB Berlin 2020 will not take place. Due to the rapid spread of the new coronavirus (COVID-19) the Federal Ministry of Health and the Federal Ministry of Economics have stated their opinion that ITB Berlin be cancelled

The responsible health authority of the district of Charlottenburg-Wilmersdorf in Berlin imposed significantly tighter restrictions on holding the event. Among its requirements the authority stipulated that each participant would need to prove to Messe Berlin that they were not from a designated risk area or had not been in contact with a person or persons from a risk area. It is not possible for Messe Berlin to satisfy these requirements overall.

About ITB Berlin and the ITB Berlin Convention

ITB Berlin 2021 will be taking place from Wednesday, 10 to Sunday, 14 March, and from Wednesday to Friday will be open to trade visitors only. ITB Berlin is the World’s Leading Travel Trade Show. In 2019 a total of 10,000 companies and organizations from 181 countries exhibited their products and services to around 160,000 visitors, including 113.500 trade visitors. Parallel with the show the ITB Berlin Convention, the largest event of its kind, will be held from Wednesday, 10 to Saturday, 14 March 2021. Admission to the ITB Berlin Convention is free for trade visitors and exhibitors.

Join the ITB Press Network at www.linkedin.com.
Become a fan of ITB Berlin at www.facebook.com/ITBBerlin.
Follow ITB Berlin on www.twitter.com/ITB_Berlin.
Get the latest updates from the Social Media Newsroom at newsroom.itb-berlin.de/en.

For more information please visit www.itb-berlin.com, www.itb-convention.com and the ITB Social Media Newsroom.

Spyridon Georgakopoulos Named Hotel Manager at Four Seasons Hotel Cairo at The First Residence

Four Seasons Hotel Cairo at The First Residence welcomes new Hotel Manager Spyridon Georgakopoulos.

"Being a part of the international hospitality industry since 2005, I believe that we continue to develop ourselves and others around us day by day," says Spyridon. Having lived in various countries, growing up and working among people of different cultures has helped shape the person he is today. "I always have something to learn especially from people of different traditions and customs; they always reveal a deeper understanding of life."

Growing up in the coastal port city of Volos in Greece has taught him to appreciate Mother Nature. He grew up amid Volos's sunny weather, the Aegean Sea and the beautiful landscape

In his new role as Hotel Manager of Four Seasons Hotel Cairo at The First Residence, He will use his leadership and experience to contribute to the rebirth and repositioning of this great Hotel, which celebrates twenty years since opening as the first Four Seasons in Egypt and the Middle East region, spearheading and redefining the luxury experience.

His high level of commitment, organizational skills, and multicultural experiences led to his success in his prior appointments, and I am confident that he will undoubtedly continue to create excellence in his new role in Cairo," says Mahmoud El Keiy, General Manager.

He has expressed his fondness and affection for being immersed in Cairo's culture. "Egyptians are friendly, welcoming and family-oriented, the culture here is very special to me as it reminds me of home. 

Spyridon Georgakopoulos

Coronavirus: Hospitality industry losses 'in hundreds of thousands'

Northern Ireland pubs have lost hundreds of thousands of pounds while feeling the "pain" of the coronavirus crisis, an industry chief has claimed.

Hospitality Ulster head Colin Neill warned the fear must not "become bigger than the actual challenge".

He described the cancellation of one of Ireland's Six Nations rugby fixtures due to the virus as a blow to pubs.

There have been two confirmed cases of coronavirus on the island of Ireland, one on each side of the border.

• The first person to test positive was a woman in Northern Ireland who had recently returned home from northern Italy.

• The second was a male student who attends a Dublin secondary school that has since been closed for 14 days as part of the Republic's infection-control measures.

  Worldwide, there have been almost 90,000 confirmed cases of the disease.

  The number of people who have died after being diagnosed with Covid-19 has exceeded 3,000.

  What we should do to prevent catching and spreading the virus?

• Wash hands frequently with soaps and water or uses a sanitizer gel

• Catch cough and sneezes with disposable tissue

• Throw away used tissues

• Avoid touching your eyes,nose, and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

The postponement of the Ireland v Italy rugby match is a financial hit for pubs, says Colin Neill

Extra effort is being made on hygiene in the hospitality industry, says Colin Neill

Hyatt Regency in Delhi warns coronavirus patient dined at restaurant

The hotel has since started precautionary operational protocols, undertaken deep-cleaning measures in the restaurant, colleague lockers and all the public areas, restaurants and meeting spaces across the hotel.

The Hyatt Regency Delhi has asked its staff to go on a self-quarantine procedure for 14 days after they discovered that an individual who dined at their La Piazza restaurant on February 28 has been diagnosed with coronavirus.

They also said that they are monitoring the situation and are following the guidelines and protocols recommended by international and local authorities

Coronavirus news: The hotel has since started precautionary operational protocols

OAK BAY BEACH HOTEL ANNOUNCES LEADERSHIP CHANGE

VICTORIA, B.C. — Madone Pelan is the new general manager at Oak Bay Beach Hotel. She has spent more than 25 years in the hospitality industry, including five years as the director of Sales & Marketing at Oak Bay Hotel.  She takes over from Michelle Le Sage, whose commitment to mentoring team members and retaining the region’s top hospitality professionals has led to her recognition as BC Hotelier of the year.

Her leadership quality and vast experience in hospitality and marketing bring her today in the position of the general manager role

NEW CASTLE NAMES NEW GM AT WESTIN NOVA SCOTIAN

HALIFAX — New Castle Hotels and Resorts announced veteran hotelier Matthew Mackenzie has been named the general manager of the Westin Nova Scotian.

He was previously the general manager of the Algonquin Resort in St. Andrews, N.B. and, prior to that, held leadership roles at hotels and resorts throughout the country, including The Banff Center, Sooke Harbour House, Fairmont Chateau Whistler, and the Delta Grand Okanagan Resort

During his tenure at the Algonquin, he oversaw the renovation of the hotel’s world-class golf course, nearly doubled the hotel’s historic-high revenue mark and hosted Prime Minister Trudeau’s first cabinet meeting as well as a conference attended by all the nation’s premiers

He is the perfect leader for the next phase in the life of this landmark hotel.

SOURCE :

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Deepanshu Chaturvedi, Graduation Ceremony, IHG, Future Leaders, Young Front Office Managers

He is an incredible leader and his credibility is been valued by IHG hotels to fast track his career and to lead the Front Office department of a pre-opening hotel. His visionary, proactiveness and positive attitude bring the highest levels of service excellence and team management.

SOURCE : in.linkedin.com

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Novotel Hotels & Resorts, Goa appoints Alex Dias as executive chef

Chef Alex is a result-oriented professional with over 26 years of culinary experience

Prior to joining Accor, Chef Alex has worked with some of the finest brands like Hilton Hotels in Sharjah as the Head Chef, Abu Dhabi National Hotels Compass ME Das Island in Abu Dhabi as the Executive Chef, Crowne Plaza Abu Dhabi as the Sous Chef and more.

SOURCE : hotelierindia

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